Awesome storage for a great price. Great service and facility! I highly recommend…read more We shopped around and the prices here were best. Very clean facility and top notch security.

**Please BEWARE of their BAIT AND SWITCH offers! ** This facility offers online promotions. The…read moreone I chose was for 1/2 off one month. This is the reason I chose this place. What they fail to mention Unless you sign up on the 1st of a month, you will not actually receive much of a promotion at all. I arrived on the 13th at 10 to 6:00PM on the 13th. The office closes at 6 but you may access the units until 7, which is actually 6:45 apparently or you will be locked in. I rented a truck and brought my stuff there making sure to at least sign the papers before they close and get some stuff unloaded so I could return my truck. I was not able to access my unit until the following day for some reason although they consider my rental start day as the 13th. Paid an additional day for the truck. Great What I also was not told was that they prorated my half off month to the 2 weeks left of that month and sent me a past due notice for a full price next month before I've even been there one whole month! WTH When I called to figure out what the deal is they totally jerked me around. First they said they have no control over what the internet says and that they do not have to honor what is offered online. Then when I called back they didn't answer (yes the phone system announces who you are from your number you call in from), i left a detailed message asking for someone to please call me because this was not adding up but 2 days later, no call back but several texts and emails telling me I'm past due and am accruing late fees. Again, I have not even been there a month! I just now spoke to them again and was finally told that my 1/2 off month offer was prorated and I "should have told them I wanted the 1/2 off to be applied to my 2nd month". Seriously. That is the most ridiculous thing I've ever heard. I told her that is fraud and it's Illegal to bait and switch customers and she then refused to give me the number to their corporate office. She told me to look it up, it's on my lease. It's not on my lease, incidentally. What bull crap. I'm trying to move and now dealing with this. I said I want to take my stuff and leave before 30 days is up but I need to give a 20 day notice. There are so many other facilities equal to, if not better than this one who will cheat you as soon as you walk in the door.

The online process was good until the last 2 sections would not allow me to fill them in…read more.. therefore I could not complete. I drove to the Secure Space in Signal Hill (California St) where I have been a client renting different sized units. Jordan who helps me is excellent in every way-- professional, personable, informative great communicator and an asset to Secure Space. He was able to take care of what the online did not. I appreciate having him as a contact and liaison for the company.

Unprofessional staff. I feel like no one wants to do their job there. When I first wanted to move…read morein I called and was left on hold for an hour no response. I should've just left after that. I moved in and told I would get credit for having my own storage lock key for my next promo month. I only needed it for two months while my apartment was ready. I never got the credit and when I went in the go ask about it I accidentally said "refund" and Jarrius who was working at the front kept coming at me with technicalities and saying "we don't do refunds" which I understood, so I just explained how I was upset that I didn't ever get my promo when I was gonna cancel and instead he raised his voice explaining the same thing again. I just gave up. So useless, and disappointing because when I first came in he was so nice and helpful. They sure know how to get you in and when they take your money they just treat you that way. Found roaches and ants in my storage anyway.

I rented a small unit from this facility back in 2008 for around a year and recall how safe and…read moreclean the environment was. Back then it was under a different name. Came back recently to rent a unit and it is as if time stood still--Everything is clean and functioning. Applause to Maria and her team for being able to maintain the facility over the years! They deserve a huge raise and praise! StorQuest is lucky to have such a dedicated employee such as Maria.

I recently purchased some boxes from StorQuest, and received excellent customer service from Maria…read moreZamora. I needed to return one of the boxes that I purchased, and Maria was very patient and helpful when it came to helping me receive my money back. Since she was not entirely sure about their refund policy, she took the extra step to contact her supervisor and get things sorted out in a timely manner. Maria was not only very friendly, but she also helped me secure a great value on the items that I did purchase, and she went above and beyond to make sure my needs were met. Thank you very much Maria.

Holy cow what a first time experience. Showed up on a Saturday morning at 10:13a for my 10a…read moreappointment (which I organized via email) and no one was there. Online says they open 10, the door said they open at 8a, and the number online vs on the door were different. The neon sign said open but no one came to the door or answered the phone and there were 4 cars waiting. Further, there was glass in the parking lot and WORST OF ALL was watching one disgruntled person FORCE THE AUTO SLIDING DOORS OPEN! What?! Aren't they supposed to be locked and this place secure? How could someone slide them open with ease?! How would or could I as a prospective customer ever want to store my stuff here?! No thanks. Unreliable. Untrustworthy. Poor business practices.

Very bad experience. They have these weird rules. And times of operation. Bad customer service will…read morenot recommend to no one.

The 1 star is for the new owners of the former Storco, as of December 21, 2023. Storco was sold to…read morea big company with no personal service and raised the rent right out of the gate. You call a number, wait 5 minute then get a bored girl answering service. Apparently, shorter access hours. I will be moving my things ASAP. So sorry to see the wonderful folks at Storco Self-Storage leave. End of a nice era.

The facility and the people working there was the most professional & accommodating personnel I've…read morefelt with. The security is great there. I change my lock without letting them know and immediately I got a call to notify me that my lock was replace & if it was mine. That's great comfort to know.. so thank you. Also the move in deals & rates was better then most in the area

So far, I have no complaints. I just signed up. This is definitely a low cost storage facility…read morebecause they do not have an elevator and the units are not air-conditioned. The gentleman who helped me was very friendly and explained everything in detail and showed me my options and shared all the prices with me.

I was looking for a storage unit in the area that feels safe . Specially because I'm a single…read morefemale and these things sketch me out . This one felt like the right fit . Someone lives on site . You have to dial a phone number first and report yourself to be let in .

Needed to declutter my apartment and saw all of the great reviews for Pouch. I've passed this…read morebusiness for 5 years on a daily basis and so glad I chose them for my needs. Independently owned with a great company objectives and culture. Daniel did not disappoint. Very detailed, thorough and organized gentleman who made this process as easy as possible. Facility is very well maintained and cleaned and you don't typically walk away from businesses now a days feeling good and trusting. Keep up the great work Pouch Self Storage.

The facilities are clean seem very secure. The staff in the office are always friendly and helpful…read more Britany, Ray and the other staff greet you with a smile and are super helpfull with any of your questions and concerns.

I never really leave reviews but I had to ! I had the best service experience by a young lady named…read moreEsmeralda! She was very helpful and explained everything to me. The service is great and would definitely recommend!

came for the first time and was assisted by Esmeralda she was super sweet and went above and beyond…read moreon getting me everything that I needed. Well pleased with this storage unit and I know my items will be safe.