I cannot say enough great things about Diego and Jonathan at Extra Space Storage at 5855 Centinela.They made me feel welcomed, valued, and appreciated as a customer. They went above and beyond to help me find the right storage unit, patiently touring multiple units with me and answering my questions. Their professionalism, kindness, and willingness to help made what could have been a stressful process feel easy and smooth. Customer service like this is rare, especially nowadays...and both Diego and Jonathan exemplify what it means to care about the customer experience. I feel confident that I made the right choice in selecting this facility for my storage needs. I would highly recommend this location to anyone looking for a clean, professional, and customer-focused storage facility. Thank you, Diego and Jonathan for going the extra mile. It did not go unnoticed, and it is greatly appreciated! read more

Amazing, amazing first experience! Came in today to look at a few unit options. Had an amazing experience with Robert. He was very helpful, knowledgeable and patient with me and all my questions and concerns. Hary was also very helpful. Highly recommend this place for your storage needs. Good location and clean buildings with good units. read more

The manager Valerie had a condescending attitude when I was trying to resolve an issue. I asked a question and she responded "I told you 3 times already" "I'm going on break now" Diego (employee) chimes in and says, "a break required by law" the issue arose when I inquired about upgrading my unit to a bigger size. I asked about the rates several times. Locked in on a unit for $160 flat. Jay (employee) and Diego assured me several times that is my new rate including insurance. I paid the difference ($82) from my previous unit. As soon as I tapped my card Jay says, "so it's actually $160 + your insurance, so $171 is your new rate." This was a miscommunication + lack of knowledge on their end. They credited me $11 for the next month but let me know after that the rate would be $171. Valerie said there's nothing she can do to honor the $160 rate that I thought I was signing off on. I ended up just keeping my smaller unit and asking for a refund. I asked Valerie "Will the refund be processed today?" She said "Yes, we can get you that refund" I resigned to keep my current unit. Valerie then proceeds to let me know my $82 will be credited for next month. I responded "I would like a refund, not a credit" Valerie says, "I'll see what I can do about the refund but I'm going on break, I'll reach out when I get an update" This entire interaction was completely misleading from beginning to end. Valerie seemed annoyed, short tempered and ready to wrap things up. She had a messy ponytail and pink pimple patches on her face. So unprofessional. I've been renting at Extra Space Storage for over 4 years, and this location specifically for over 1 year. Never had issues until today. I don't know what's going on with management but she's way too comfortable in her role. Diego too. This made me so uneasy that I'm switching locations completely. They need to be retrained and reconsidered for a customer service role. I feel gaslit, misled and dismissed. read more

Diego at the front office was incredibly helpful, he helped me tour a couple available units and secure the one I wanted. The facility itself is kept clean and easy to navigate through. Highly recommend getting a unit here if you're in need of a storage space! read more

Thank you for always being kind and greeting everyone with a smile. place is always super clean.

Came here with my elderly mother earlier in the day to store some packages and whatnot. Needless to say, the genius store clerk who was on duty indicated that they had no more dollies because it was a busy day. So, let me get this straight, because it's a busy day you don't have enough dollies which are essential and critical in being able to help someone make a move? If someone has back issues or elderly are they supposed to just shrug their shoulders and chalk it up to being a busy day? This location has struggled with customer service throughout the years. They need to re-examine their ways, and understand that they're paying customers deserve more respect and by extension more available dollies to help facilitate an easier move in and out of the facility. Saturdays are quite naturally going to be a busy day, and that's also the day when people are either not working or what have you. Therefore, wouldn't it be cool your facility to have ample resources such as extra dollies available for those busy days? read more

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My experience with Che has always been that been amazing and while I stayed at this location. Tonight I met energetic and helpful Diego. Good customer service, clean and friendly spot. read more

Can't say enough nice things about Patrick and the team here. Wonderful group who know what they're doing, takes care of customer and makes them feel comfortable about storing belongings here. Thanks again for the excellent accomodation! read more

Best place! All of the staff we're super wonderful and helped to answer all the questions I had. It was my first time there as well.

I have a unit at 5855 Centinel Avenue.in Los Angeles. The people that work there ( especially Valerie) but everyone- is so nice and helpful. They always have the customers best interests at heart and are so helpful. Highly recomend read more

I called the number several times and was kept in a holding pattern with nobody picking up. So this "offer to resolve things" is just empty lipservice, posted as an alibi for customer service, which now adds insult to injury. Btw, I'm not sure if Extra Space is aware that breaking and entering (which is what they did to our storage unit) is a felony. read more

Great service. Space always accessible when needed. Clean and friendly. I have 2 units here and am happy thus far.

I found a climate controlled space to fit my needs at the Culver City location. And the young man who helped me was terrific. read more

Extra Space Storage - Self Storage Near Me - Los Angeles, California

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My storage unit was broken into, over a decade's worth of valuables and irreplaceable sentimental items gone. Police said there was nothing they could do because there are no cameras inside. Employees were unhelpful, didn't offer any help or free storage for the remaining items while we figured out what to do. Was told "at least you're paying less now" because I was moved into a smaller unit since all my stuff is gone. Made me think that it was an employee that did this. Even before the break-in - they can raise prices whenever they want with very little notice and there's nothing you can do about that. Bait & switch business practices. read more

Vincent and Valerie were just amazing in helping me find the perfect storage unit and size, they made the process super easy and have been helpful at every stage. As a single mom, safety is number one for me and my kids. but also, it's such an easy system to make moving easy and simple. also, they were helpful with everything we needed and I cannot be more grateful. thank you so much, read more

Very friendly staff with excelent cudtomer service! Spaces are always clean and this Space Storage have good prices!

Great customer service. Staff were friendly and very helpful. Spent time showing me around.

Great experience. Easy entry. Easy exit. Pleasant staff. Likely one of the more easy storage situations to deal with.

Best customer service ever ! I will definitely recommend to my friends and family. Also may great specials and promotions

The staff members are so friendly and helpful. The facility is well kept and always clean.

Extra space storage has excellent service and rates. The staff is amazing, very knowledgeable and friendly.

Fast and efficient and friendly staff when I opened my account Explained the process and walked me to my unit read more

Great space and excellent service! Valerie was efficient and kind. I would definitely recommend this place!

We just moved into a unit at Extra Space Storage and wanted to share our positive experience. The facility is clean and well managed. And we want to give a "shout out" to Patrick, we really appreciated your help in making the process easy. read more

Love Love this location! The staff is amazing. Kacen and Val are so helpful and knowledgeable on the products and services offered here at this location. Keep doing a fantastic job! read more

The facility is super secure, very clean. The lady who helped me was super nice and helpful, I was in and out of there super fast. The free first month deal is awesome just a heads up you have to pay taxes and fees, for a 10X10 it costs $43.00 initial payment to obtain the unit. Fyi read more

Such great service, always. Valerie was kind and helpful as we switched units. She helped us get a new one and explained the new promotion while showing us the unit. We have had units here for years and we are grateful to be able to continue using them as needed to keep our offices and spaces clutter free. read more

STOLEN BELONGINGS. We accidentally left some items in the interior hallway. we called just before closing and I spoke with the manager. She was actually locking up the building while on the phone and gave a description of the stuff. i asked her if she could keep it in the office overnight. she said no but said they would be here in the morning. she suggested we come at 930am. we came at 11:30 and sure enough they were stolen. she was quite snarky and said we should've come at opening. she said we couldn't view the video and that she could only show it to the police. so now we have to file a police report and we all know how efficient LAPD is. horrible. people like the manager and thief should care rather than condemn and steal. whoever uses our rug and baskets etc have their own karma coming to them. read more

I read other reviews, but still proceeded to this location. I should have stayed away. I needed a 5x5 locker. They offered a fair price @ 105. No " 1st month free". I told them in person that i do not want or accept auto pay. They confirmed to my face twice that i am not on auto pay, as they have no card on file. Today, on my 3rd month due, they took my money without my permossion. On top of this, they are now gouging me to 168 per month. I negotiated down to 128 per month. Im leaving asap. You should too, or get ready to pay way more up the a$$ read more

Seriously I don't know where to begin. Might as well at the beginning. I came in after doing a LOT of research as I have spent a vile and inordinate amount of money on storage over the years. Who hasn't? The gentleman I spoke with on the phone greeted me in the office. Patrick. He walked me through their requirements, my options & what was best for me. No bait and switch...I signed up for a wildly tiny but possibly perfect storage "closet" . The price was brilliant. They had small set up fee and their insurance was reasonable. I was happy. Actually I don't think I could've been happier. The place is always clean, they've ample carts and a working elevator. Great parking. I feel safe there. Literally, nothing to complain about. And trust me I truly enjoy complaining. ... on my last trip over I realized that I have more boxes than room Not to mention a lamp I-really love! An old banjo that I just can't let go of. STUFF! Hence,I went to the office looking for Patrick. He wasn't there, massive panic attack on my part because, I've been in this position before. I might as well just bend over as this is going to hurt. It's all going to be more expensive than I imagined and I'm so so so stuck. I'm so stuck I might have to actually just throw shit away that I really wanted to keep. As I am pulling out my tissues to start sobbing because in my mind, this is going to be BAD! Quite an adorable gal at the front desk greets me. She Kindly tells me to not cry as we haven't even discussed what the problem is yet. She's right. Again, I've been in this situation before. At the mercy of a busy storage facility. Alia, the adorable gal at the front desk, listens to me, somehow comprehending what I'm trying to say, quietly speaks with her counterpart, after which they make a recommendation that I never would've imagined...EVER!!! IT ACTUALLY MADE IT DOABLE !!!! ALIA then walked me up to guide me through the facility, as it's huge, where she joyfully opens the locker directly across from my overstuffed "closet". Somehow they have completely fixed my issue (for a beyond reasonable price) that will let me continue with the other disasters headed my way. Storage not being one of them. I could not be more thrilled and I so appreciate their caring for me the way they did. I didn't feel ignored, blown off, shafted, oh yeah, and IGNORED because I have very, very, very blonde hair OK it's white and I'm old... 70+ So those feelings mentioned above are not so unusual... unfortunately. So dear Extra Space Storage people and management ... major kudos Simply epic.!!! read more

Valerie was great! Very Knowledgeable and answered all my questions Perfectly. I definitely recommend this place, it's well maintained and also very clean. read more

I love this particular location. They have been so accommodating, kind, and very professional and friendly. I just moved to the area and had to find a very small unit local. I have a large unit almost 45 miles away. That company is outrageously priced. This Extra Storage was the only company that had such great deals. I called and visited almost all storage facilities within a 10 mile radius, some were in very bad shape as well. Even those were double the price. If you need storage and are in the L.A. area check them out. Thank you to all of the amazing employees there. read more

Valerie and Ashley were very very great. They were very helpful and they got me everything I needed. I recommend this location for your items read more

Very friendly front desk clerk. Very clean and organized. Best price in town. Highly recommended.

I've had a small unit for 3 years. It's always an easy experience and the staff has always been kind and helpful.

Easy checkin, good access, helpful staff, good location, prices were pretty good, overall good experience.

I just rented a unit. My experience renting it was great. I was looking at several storage places around the city and Patrick really helped me out. I made a mistake with my online booking - it was a mess. Patrick very patiently worked with me to correct it. read more

Got great service from Patrick recently at the Culver City location -- he was very helpful & informative. A previous rep did NOT offer any extra info that we didn't ask about, so when we asked him to hold a unit for us, we assumed the price was going to be what we viewed it at -- nope. When we came back a few days later to get the unit, the price had gone way back up. Luckily Patrick was there this time & said he'd keep an eye on the price & let us know if/when the price came back down & he did! He also realized that I qualified for a senior discount (I didn't ask, he just saw my birthdate - ouch!) & made sure the prices worked out right. I feel we were very well taken care of by Patrick & thank him immensely for his attentiveness & for saving us quite a bit of $$!! read more

Hello , My name is Marlon Smith I am a customer at Extra Spaces storage at 5855 Centinela Avenue Los Angeles , California , I have highly respect their management team and associates. Especially, Vera and Amaya , are professionals of ethics and always showing the best policy and procedures of the corporation , Extra Spaces. The facility always clean and Always showing the best corporate standards. Vera & Amaya and others , are , smart , business oriented, friendly,good people operating@a great facility , 5855 Centinela Ave , Culver City , California 90045...... read more

Bait and switch liars. Do not rent from this location. First they cut their hour to super early. God forbid you need access during the weekday, or have a late move. Then they out the blue raised their prices by 115 percent! Who does that? Less service and access for more money. We are moving our stuff asap from this bait and switch company. read more