SUPER clean!! Like no storage facility I have used before. Very friendly and helpful office staff…read more Mom and Pop business that actually care about customer service and don't nickel and dime you like the big guys. Highly recommend!!

From the owner: Ark Road Storage on 108 Ark Road in Lumberton NJ provides clean, secure, affordable Self Storage…read moreUnits with 24/7 access. We are equipped with logged gated entry and 24-hour state-of-the-art video monitoring. We are tractor trailer-friendly and can provide exterior parking for cars, trucks, RV's and trailers. We offer many different sized units, and climate-controlled units are available. Climate Controlled 10' x 25' Units with Outside Access. Great for Classic Cars & Antiques. 24 Hour Access - Keypad Entry - All Units Ground Level - Climate Controlled 5x5 to 10x25 - Non-Climate Units 5x10 to 16x35 - Boats & RV Parking - We Offer Low Prices for a State-of-the-Art Storage Facility - We are Conveniently located for easy access 24 hours - No Elevators - Secured Exterior Parking Available - Our Facility Can Accommodate Any Size Moving Truck

WORST CUSTOMER SERVICE BY THE WOMAN WHO WORKED ON SUNDAY June 18, 2023. No personality but that's…read morenot the part that is so awful. While waiting in line for a while to purchase some moving supplies, this lady never once made eye contact with us, no mention of " I'll be right with you." We had no problem waiting. When it was finally our turn, there was no mention of "Thank you for waiting." She began to ring up our items and was counting something and I attempted to assist, and was told that's not what I'm doing. Then my husband pointed out the bar code was on the bottom and her response was that's not what I'm looking for. At that point, I decided to walk out of the building because I did not want to say anything to her about her attitude. We were at the same site two weeks ago and my husband had been asking questions about the U-Haul we were renting later in the month and every response from this woman was rude. On that occasion, I asked a question about supplies while she was looking up our rental and her response to me was I can't answer that right now I'm looking something up. So at the site today, as she rung up our items, and I was outside talking to another staff member about her customer service behavior, which I should mention he agreed with me, she walked out of the front door yelling, "Did I have something I wanted to say to her?" I said yes I did, that I thought her customer service was the worst I ever encountered. I mentioned no acknowledgment of us waiting in line. Her response was "I was waiting on another customer and didn't wanna be rude." I told her that's not what I was talking about, we had no problem waiting our turn and that if she wanted to know my thoughts she could read them on Yelp later. She began mumbling something and used the word privileged. I'm not exactly sure what she meant by that but her behavior is incredibly inappropriate. I hope the Mount Laurel U-Haul site has cameras outside and that upper management reviews them. This woman should not be in a customer service position.

The woman tells you on the phone it's $19.99 to rent the truck. What she doesn't tell you it's also…read more$1 per mile plus gas. I was driving about 40 miles. I told her it's not $19,99 to rent the van. Oh yes it is. Very rude. I'm not going back here.

The staff are very nice, but the main overhead door has been broken for months, which compromises…read morethe security for which I am paying. This week while I was there, the elevator was not working either! Not enough carts at times as well. Saw some bugs during the summer - ewww!!!

They started me off with an acceptable rate of $118.69 per month, and within 4 months they…read moreincreased my payment to $202.92. Almost double the payment! I would not recommend this place to anyone! I have read about them doing this to several customers. Talk about a price gouging ! It seems like all businesses nowadays do not care about taking advantage of their customers

So I didn't take any pictures because I was literally on a mission to find my storage unit which…read moretook almost a half an hour and was an absolute pain in the you know what! How are there ZERO maps of the layout anywhere???? ZERO signage of which way to XYZ # units .... And absolutely NO ONE to help either in the office or via phone when they have signs all over that say 24/7 assistance!!!????!!!! I finally found my unit after a half an hour and was surprised that it was in a much older almost hidden area because all of the other areas were bright and new! I don't understand why a new customer would be placed in this area and specifically without any directions or instructions on how to find the unit. And their app .... smh. The only thing it was useful for was showing me my gate code because everything else was a fail. If my next visit and overall experience is better I'll update the review but if not ... 2 stars it is.

The managers at the store are very kind and helpful. The facility itself is clean and secure. I…read morehave been storing my things here for quite some time and I've never had a problem.

Never had a bad experience here. Always have a good experience dealing with management and staff…read more Units are very secure, and I have felt very comfortable keeping my items there.

These guys managed to damage my car with a basic hitch installation and then acted genuinely…read moreconfused that I expected them to take responsibility. Don't worry, U‑Haul, lesson learned. No more trucks, no more trailers, no more storage units, and definitely no more "professional" hitch installations. I've spent plenty of money with this company over the years, but congratulations -- you've convinced me to stop. They installed a hitch on my vehicle last year. After a while it started making a loud creaking noise. I brought it back, and they told me the installer had over‑torqued it. He "fixed" it -- or so he claimed. A month later, the noise was back. So I took it to their legendary "Master Hitch Mechanic" in Mt. Laurel. Because nothing says expertise like a self‑appointed title and a faded U‑Haul polo shirt. Shockingly, he didn't perform any miracle repair. What he did do was show me the real problem: the hitch had damaged my frame. Fantastic. He handed me an insurance brochure like that was supposed to solve anything. I filed a claim, it was denied, and now I'm stuck with a damaged frame thanks to their incompetence. And here's the best part: after doing my own research, I found out this is a known issue with this hitch. U‑Haul should be covering the repair and taking it up with their supplier. Instead, they shrugged and walked away. As far as I'm concerned, this place is run by crooks hiding behind an outdated, faded orange sign. Do yourself a favor and take your vehicle to an actual hitch shop -- one where "expert" means more than a name tag and a torque wrench.

My rating doesn't necessarily reflect this location. However, I was hit by ice and snow coming off…read moreof a Uhaul from this location. The driver stopped and gave me all the information I needed to make a claim. I reached out and was told to email the claims department. I have at this point emailed 3x and have received NO RESPONSE. Very poor customer service. Luckily I was not seriously hurt, but I still expect a response concerning the damage caused to my vehicle. Very disappointed, and will not give up.

I went to Public Storage in Marlton Nj rt 73 to see what was offered. I was greeted by Tracy. She…read moreas very helpful and after talking about my preference and needs she found a unit available at the Berlin NJ Public Storage. Size, placement and price was excellent. I had considered other companies for storage and because of Tracy I stayed with Public Storage and put that unit on hold. I m a customer because of Tracy and want you to know she cared she was friendly and knowledgeable. I would like her acknowledged for her customer service. Kudo to Tracy!!

Moving in was a piece of cake. Highly recommend for any storage…read more Reservations made online was quick and simple

Took my 2021 Kia k5 gt for a starting issue and was most pleased by their…read more diagnostic services. The Tech took his time diagnosed the issue replaced the starting motor and the car works fine. Great job and I am 100% Satisfied........

In February 2025, when my 2023 Kia had around 47,000 miles, I took it to a Kia dealership to…read morereplace the front brake pads. Since I purchased the vehicle, I had always taken it to Kia dealerships because I trusted certified Kia technicians to service my car properly. They replaced the front brake pads and I picked up my car. At first, I did not notice anything unusual, but after a few months I realized that I had to press the brake pedal almost all the way to the floor to stop the vehicle. I wanted to go to the service center right away. But I couldn't, because of school, I could not return immediately, but once summer arrived, I took the vehicle back. At that point my vehicle had around 53,000 miles and the braking issue had become serious. The car would not stop properly unless I pressed the brake pedal almost completely down. I explained my concerns to the service department and they inspected the vehicle. The employee assisting me first told me that I needed to replace the rear brakes. I responded that during my most recent oil change, which had only been a few months earlier, the dealership's own inspection report stated that my rear brakes were in very good condition. After I pointed that out, another recommendation was given. The employee named Tim then told me that I should replace the brake fluid. That was the moment I became suspicious. First I was told one thing, then something different. Later, the same employee told me that when I get into the car, I should pump the brake pedal and that the braking would improve, and that this was considered normal. While my vehicle was still under warranty, I visited another Kia dealership. However, they told me that because the brake pad replacement had not been done at their location, they would inspect the issue but would charge a diagnostic fee. I decided not to pay and left. I asked multiple people afterward and was told that if the brake fluid still looked clean and remained full, it might not actually be the issue. I continued driving the vehicle. At around 58,000 miles, my rear camera failed. I had a long discussion with the dealership about that issue as well. At first they said it was software-related, but eventually they replaced the camera. Now my vehicle has reached around 70,000 miles and the brakes have become much worse. About a week ago, during an oil change, another employee again told me that changing the brake fluid would solve the issue. But when I returned later (after three days) , I was finally told that the brake master cylinder had failed. I asked them why they did not tell me this when I originally came in at around 53,000 miles and explained that this issue was not new. The employee checked the records in the computer system and confirmed that yes, I had previously visited and that recommendations had been made. Those recommendations were exactly the ones I described above. That was the moment I felt something was wrong. My impression was that they may have already had enough information to investigate this issue more seriously earlier, but instead I was repeatedly given different recommendations while the vehicle was still under warranty. Now I am being asked to pay around $900 for the repair. At this point, I feel like I have been left carrying the cost of a problem that I reported much earlier. I feel disappointed and misled by how this situation was handled. I feel like a victim! In addition, I am preparing to take them to court. My advice to future buyers: if you are purchasing a new vehicle and want to avoid experiences like this, DON'T BUY A KIA. Its parts break down very quickly and Kia's service department doesn't seem particularly eager to fix this. I am sharing service records and photos as well. I covered the VIN number and personal information. I hope sharing my experience helps future car buyers make informed decisions