I have used this storage place for several years and I am happy with my experience! I have two…read moreunits and have never had any issues here using auto-draft. Its secure, clean and Holly is kind and very helpful!

Robin is absolutely the best we ever dealt with when renting anything! she was very clear…read moreexplaining the deals they had for every size and she took the time to take us on the golf cart around and show us what was available. Place has cameras all around and it is fenced so I think security wont be an issue here. When unloading we had one piece that was heavy and she was willing to help but I insisted it was too much for her so she called someone that came and gave us a hand, strong guy and he left and didn't want to take any money. Good people are still around in this world and Robin and friend are some of them. I have it on autopay so second month is free. We will be tenants for a while.

Wow very nice cordial staff. Treated us as human being with respect. A real person to talk to face…read moreto face. Not through monitor. Was able to see sizing of the units. Place was clean in office and units itself. Price was reasonable for being climate control and security was tight. Thank you for helping us out and being patient with our church move!

I've only been renting for a short while, but everything has been great so far. Jamie is an…read moreabsolute gem and so incredibly kind. I appreciate her so much! Very pleased with my experience at Morningstar so far :)

Tiana is so helpful!! Call and ask for her.. great customer service!!!!…read moregreat positive attitude....

This has been the worst storage experience in my life . when I first moved in I was told this…read morelocation has casual break ins- and that it was important I got insurance so that was very eerie after all my stuff was moved in because I never would have came . The door is always I mean always broken all summer the door was broke off like off the henges exposing everyone in that building units for easier access to break in with no access code because the door is wide open . since the end of august the door is now completely broke so I have to get in threw a whole other side !!! why ?? why would I have to deal with this with a storage I pay to have access too your management sucks ! there is feces smeared all over the floor brown spots everywhere gross I want all my money I ever paid back to move to a proper establishment

The best customer service, clean and safe. Thank you Dottie and company! My second time renting.read more

Driving by on a Sunday recently I clearly saw Citrus cleaners truck spraying down equipment in the…read morefront parking lot and if your storage unit is anywhere near this it will get spray residue on any thing you take in or out. I had to stop what I was doing once so that my belongings did not get ruined from this. Please consider other options

Worst moving experience of my life. Used them in January 2019 for a move between homes that were…read moreless than 2 miles apart. The guys wasted time, essentially milking the clock. Caused several dings to my staircase walls and did a horrible job "fixing" the damage. Then they dropped and broke a mirror as they were unloading it..they were being careless and caused unnecessary damage. The owner, Jessica, tried tried to make me cover the deductible to have it repaired..she would ignore my emails then eventually turned it over to someone else to deal with. Totally unprofessional owner and crew. Surprised they're still in business.

This company was awful the owner spoke a great game but very disappointing results do not use this…read morecompany ! No remorse or reimbursement on many broken items. Sent pictures and not even a sorry. DO NOT USE

I'm writing this review knowing this is a fairly new business to the area. I went on the last…read moreweekend of July 2023. My mission was to clear out a storage unit & pick up a Uhaul at this location. I went in from NY so i decided to fly in & Uber to the facility. Two negative things happened; my Uhaul reservation wasn't ready and I had the wrong combination code. At this time it was around 1pm and they closed at 5pm so i was running short on time. It was a very busy day for the staff from what i could see so it was hard for them to help me right away. Ultimately we all figured things out as a team and they were able to get me into another Uhaul rental for the same price. A bigger one! They then helped me cut the lock to the unit and had all the equipment available for me to load everything into the truck w no major issues. The manager even took me around the facility on his brand new golf cart which i thought was pretty cool! After i finished up i went to say bye to the team for all their help dealing w. the scenario I was in. They gave me a few water bottles for my long drive to FL and ultimately were happy to see me succeed. I would recommend this facility mainly for the great service & patience they provided me with.

The worst of the worst. Rented van and unit, came to unload unit and couldn't get into gate. Had to…read morecome back driving more to do so. Put 20 bucks of gas in and they still charged me a extra 10 bucks. Gas gauge corrected at check out but not on check in. The biggest shit show. Don't rent or go and get hosed here. Go anywhere but here Have phots but challenged, lol Oh 133 dollars plus 20 in gas for the day .

Very kind and informative front desk sales woman. She was helpful and accommodating. She went our…read moreof her way to make herself available to us and tell us everything we would need to know. Got our spot paid for and camper parked in its new spot in under 2 hours!

The team at Monster Storage has been awesome in helping us set up storage for our travel trailer…read moreand even gave us a great spot to get in and out of! I live nearby where they have onsite storage I could pay for, but Monster Storage actually ended up being cheaper. Not only that but Patrick was so great in working with us. I can't recommend them high enough!

Poor customer service, unresponsive, and difficult to contact…read more I went online to apply for a unit, entered the requested information, and was stopped halfway through the application process due a technical glitch. I tried to call several times throughout the day, using both numbers listed, and got no response until after the third call (hours later). The response was a text message. We set up a time to discuss more the next day and when I tried to call during that time, both numbers were connected to a phone that was turned off. I sent a follow up message confirming that I still (against my better judgement) would like to continue with the rental. I received no response. I hate extra space storage but I had to eventually call them and get a unit there because of the lack of response from Big Bertha (and generally the vibe that Big Bertha doesnt need my money/are unconcerned with my patronage - which is their prerogative, but is really an unfortunate way to conduct business). TLDR: cool spot and convenient location, but with poor management and poor customer service.

Excellent value. Nearby downtown. Helpful management and convenient autopay billing. Thumbs up.read more