The price was reasonable. The young man whelping us was knowagable & friendly. Their locks are lil expensive. The unit we got is on a corner so seems a lil smaller ( it's not a square unit, kinda strange) but hopefully can make it work. I like that gate hours are 6a-10p. Wanted a unit with extended gate hours. Property is clean, only problem is only bathroom is in the office. They open @ 930-6?p after hours no bathroom.. only 4 months in & all the sudden I get a rent increase from $99.20 to $152.20 too expensive! Was never told a rent increase would be so much & just moved in recently. After a year yeah read more

not even 1 star is worthy of this company I rented a 10X10 in August of 2024 price starting at $120. they raised my unit in December by 100% no notice nothing! I called them they adjusted it to $165 only for them to raise it again in May to $215 and again in July of 2025 to $250 this place is ridicolous DO NOT GET A STORAGE WITH THEM! go to another storage place. save ur money super unprofessional they do not value or appreciate loyalty their all about money and increasing ur rent every 3 months. I'm moving out and finding buisness elsewhere read more

Stay away from this company , all they care about is raising your storage price. I rented a 5x 5 storage unit for about $80 a month , then after 2 months they raised the price to $120!!! Absolutely ridiculous considering I haven't even been there for that long. I went to check their current rates again on their website and they have the same unit for $88 a month . Talk about price gouging. Also if you move out early they don't prorate and refund for any days you didn't use the space . As soon as I got the notice about my bill increasing to $40 more i started my move out process. Took my business elsewhere and the customer service at the new place is a lot more better and less creepy. Don't be fooled or their "web prices" as they will 100% raise it within a few months. read more

The high caliber customer service I received from Danny would rival the service one would expect from a 5 star luxury resort! On top of all this, their storage rental rates are awesome! read more

I have had a unit since January 2023, recently my pricing went up and I was in search for a drive-up smaller box. After many months of waiting one finally was available. I called immediately to reserve it, the lady at the Placentia office assured me that it was reserved til Saturday. I arranged movers and family members to all meet on Saturday to help me move to the new unit. Upon arrival to sign it, the lady informs me that the box is no longer available and was given to someone else. She stated that reservations mean nothing. She was not helpful, only apologized and said there was nothing she could do. It was the worst experience and worst costumer service ever. I was horrified that all these people came to help me and I didn't have anywhere to move to. Not only did I waste my time but everyone else's. I won't be recommending this facility to anyone ever. Edited to add more info. So I called to cancel my unit, it was cleaned out and lock was removed like they asked. I called to cancel it and the guy said I would get a cancellation email by the end of the day. Waited two days and didn't receive anything so I called back, and the guy on the phone says it was never cancelled and he will do it now. Luckily I called back to follow-up. read more

Easy to check in and start storing. Good and clean facilities.

The place is infested with rats. I stored boxes of household goods for eight months. When I unpacked the boxes, I found rat droppings in some of them and it was on items that I had to throw out. read more

Great customer service at this location which is why I gave it the 4 stars! I couldn't give it the full 5 because of the seemingly constant rate hikes. That part is out of the employees control, but they are responsive to requests and help when they can. Secluded location and would recommend! read more

experience was very good, I wanted to transfer unit and the whole process was done very easily and conveniently. Manager trey is very helpful as well. read more

LOVED the professionalism in the office. LOVED that the least of my worries were having to worry about mice along with the property being clean and secure. read more

So I thought it was suspicious that the day I rented my unit the team member was being so pushy about giving him a 5 star review the same day, like I don't even know you or your business so I would be lying if I did. Now than I've been here a few months I can give a more information like the fact that they have a free fist month offer for new customers but they raised the rent on my 10x20 to $460 something almost $500.. I use my storage a lot and have exited the facility less than 30 minutes after closing and got a call saying they will not continue to rent to me if I don't exit before the closing time. I hope this is helpful. read more

I definitely recommend extra space storage, especially the Placentia location. Danny and Ally helped me out so well and were so professional and knowledgeable. At first I was very stressed out about having to get a storage space but I was assisted through the whole process. From asking me about what I will be storing to showing me the location of my unit, the guidance made it such a smooth process. Come here and ask for Danny and Ally!! read more

I had to down size my storage unit and Arsenio made the entire process quick and easy! He also introduced me to the app, which made things so much better to get in and out of the property. read more

I feel their units are overpriced and not worth the cost or value. The manager Danny released my personal information over the phone when I said I don't disclose full information via SSN or DL # over the phone because of identity theft issues. He still read the DL back to me which is privacy data breach 101. If I wasn't the person, I would have gotten persona data and could use that for illegal purposes. You never read back to customers info over the phone especially their data. As mentioned several times to management there, my identity was stolen and the more I tell people the more they violate my private information. There is an identity thief that is claiming to be me and using all my information for monetary gain and to Illegally file false claims in my name. I asked for a one time exception for a lien waive fee for COVID related money hardship issues and I was denied a credit back even though my belongings did not go up for auction or anything happen. I would not recommend this place and I would like a call back from regional management. read more

Terrific facility, very clean and secure with friendly, professional staff. They are a little higher in price than the average storage space (not MUCH higher, a little higher), but it's well worth paying due to the excellent service and units/grounds. read more

I think this Storage company deserves zero stars. Here's why! - We have been customers on and off for 3 years. In the beginning all was good, however over this time the staff have become more incompetent. - We have been wrongly locked out of our unit several times, through their mistakes. Twice after the manager went on holiday and left a brand new person in charge with no experience. - We have been double charged 3 times. With no apologies or compensation. - We are not even informed when the rent increases. - After a rent issue with them charging an expired credit card ( despite the fact we have them the new one) they continued several times not to charge the new card and only charge the old one. This led to us being locked out Over a 3 day holiday weekend. To be quite honest several members of our family use this storage, and for many years. They like us are currently in the process of looking for a better alternative. My advice to you is not to store your belongings here, it will cause you way more hassle and stress than renting a storage space needs to. There are many other great options in the area. Plus that one day you may need to access your belongings urgently... You may be locked out and have to deal with an incompetent new hire while the manager is Absent AGAIN! read more

Extra Space Storage - Self Storage Near Me - Placentia, California

First time experience and it was great. Had some issues that staff quickly resolved with expertise & being quick on his feet. I have to change to another storage space because there was a change to where I was moving & I'm hoping the next place treats me just as well. read more

Rental increases here are a joke! Our rent got raised over $100 in a little over a year (approx. $60 every 6 months). never once did we receive notice it was increasing and they are insane to think I am going to pay over $300 for a storage unit. I was told this is normal and the monthly rate is the market rate. Was happy to leave and shop around for better rates which we found. read more

Move in process was super simple. Pricing and rental agreements were very clear. Ali was super helpful. Would recommend for long and short term rentals. read more

Hanna was extremely nice & accommodating! Super helpful and informative, quick to find just what we were looking for. The first month free is an awesome start to first time renters. read more

Totally recommend this location -everyone was very helpful and friendly. Transaction to secure storage was quick and easy! Thanks so much for letting us rent the storage for our needs. read more

My family has been using this storage space for years (prior to Extra Space taking over). With recent management changes we have been very disappointed with recent experiences. There seems to be a lack of communication and things not properly notated, which results in no resolution. Due to this issues we decided to move our stuff out of the unit. We had a billing date in the middle of each month, so week before the next bill was due we have notification and asked that our account be prorated for the days we would be using the unit (1 week). Not only was this completely ignore they charged us the full amount and refused to do anything about it. It's really disappointing to not be able to TRUST a company with your person items and money. I advise to use another facility based on my experience over the past 10 years. read more

I give three stars because it fulfilled my expectations for a storage facility, but could do with some minor upgrades. I believe the fourth star is for perfect and the fifth star is for above and beyond work that is near impossible to achieve in self storage service. Overall, I was impressed with this storage facility and am really happy I found it. I go to my unit 1-3 times per month and feel the price of ~$60 per month for a 5x5x10 unit is fine. Pros: -A keypad entry/exit with individualized codes for each person. -Clean, well-kept facility. -Seems pretty busy with other renters (I see businesses retrieving equipment and normal people grabbing bikes and other stuff). It's always good to see that the other renters frequent the place instead of only dropping their stuff and leaving it there for years. Pro with a con: My 5x5 storage locker had a great price online, but I was surprised when I got to actually sign up and was told I had to also by mandatory insurance for a monthly cost of $12. Just fyi on that, it only covers $2000 (fire, flood, and earthquake) so don't store anything truly expensive! I'm only storing baby items between kids, holiday decorations, and out-of-season clothes. I mean, the coverage is good but mandatory sucks. Cons: -I wish the door leading to the hallway holding the storage lockers had a stay-open feature; storage facilities are notoriously creepy especially for women. -Also, it would be awesome if they could implement panic or injury buttons or phones around the property since you have no way to alert anyone of any unfortunate circumstances unless you have your own phone, and due to all the metal and thick walls, the service is spotty or non-existent. read more

Clean, easy to use, and the onsite manager, Danny, is awesome. I had two large storages here. Would use again and would recommend.

Moved in just over 4 months ago. Good interaction with a helpful associate getting all the paperwork organized. 4 months later, the price increased by about 15-20%! I could not believe that they would raise my rental so quickly..and expect this will be a 4 more re-occuring theme....so I immediately canceled my storage contract. No calls or concerns regarding the cancellation, just an email confirming I would be moving out. I moved out and when advising front desk, they asked why I moved out (ie, not 30 days ago, but with a trailer in their driveway exiting). I told them I was not interested in doing business with a company that raised the rates after 4 months. I was advised that was a promotional rate and therefore the increase in rent. So, to make matters worse, they knew this when I joined 4 months ago and didn't set my expectation so I could consider whether I wanted to move in. While this may be considered a 'Promotion' to them, it was rolled out as a Bait and Switch. They should have told me this upfront. Maybe I would have gotten a smaller unit, maybe I would have accepted it then, but without being told up front via a discussion, this was an unethical bait and switch. My business moves elsewhere as a result.... read more

Can you give zero stars? We went to get our stuff and it was all gone. All of it. The manager said it happens and there is nothing they can or will do about it. Nice. read more

WARNING****Definitely the worst storage ever. I had my belongings in there for 1 month and alot of my stuff was stolen. It was definitely an inside job. They picked my lock and then locked it back up. They stole my TV, 2 brand new fans, a drone, my nice expensive camera that by the way wasnt suppose to be in there, a brand new ice chest blue, but the worst thing ever is that they took a chest full of my kids and family's pictures. I lost thousands of memories. Memories i could never regain. I am so devasted i cry everytime i remember this. Do not put your belongings in this place. There is no cameras and the few they have supposedly were not facing my storage.. The police said there has been alot of breakins at this storage facility which they failed to mention also. read more

WARNING PLEASE READ ****This happened to my sister. Definitely the worst storage ever. I had my belongings in there for 1 month and alot of my stuff was stolen. It was definitely an inside job. They picked my lock and then locked it back up. They stole my TV, 2 brand new fans, a drone, my nice expensive camera that by the way wasnt suppose to be in there, a brand new ice chest blue, but the worst thing ever is that they took a chest full of my kids and family's pictures. I lost thousands of memories. Memories i could never regain. I am so devasted i cry everytime i remember this. Do not put your belongings in this place. There is no cameras and the few they have supposedly were not facing my storage.. read more

Danny was super helpful! He walked me through all the steps and got me a great deal. He showed me a few units to see which one would suit me the best for the things I was storing. read more

These guys are the best..Got in the office and a very nice man by the name of Danny I believe; assisted me. I told him I really only needed the storage unit for 3-days..even though i set it up for a month. Danny made sure everything was closed out after 3 days and this guy took the time to make sure I was not missing out of any sales or discounts before giving me a unit..I thought that was very COOL!!! so i did not have to worry about anything. I spent about 15 mins in the office and i was on my way moving my stuff in.....Very helpful and friendly staff... read more

The unit I am paying for is incredibly less than than what I am paying in rent. Yes, I have been late with payments, but definitely not many times and never more than a two or three days. There is no reason for a such a large difference other than to take ADVANTAGE of a person and their situation. I have been at this storage facility on and off in the past and have always been pleased with them until This Company took over. Extra Space is a greedy company and has no compassion for people. Juan has always been great to work with and the star is for him and his excellent customer service. read more

Great customer service. We had a pleasant and easy transaction for the short period of time we needed storage. Danny was friendly, very helpful and answered any/all questions we had. We would recommend Extra Space Storage in Placentia for your storage needs, and we would definitely rent with their facility in the future if needed. Thank you! read more

Have never used a storage facility before, so didn't know what to expect. When you call, it takes you to a call desk that seems to service all the various facilities. When you confirm your order the local storage center calls you. Juan called within 5 min --amazing! We met that afternoon for a tour of my storage unit and facility. Rates were very competitive with first month half off. My only complaint was that there was no AC or ventilation inside the facility. It was very uncomfortable on a hot day when we started to move. Also be prepared for a lot of exercise if your unit is on the 2nd floor. Definitely ask for Juan! read more

PLEASE READ THIS REVIEW BEFORE USING THIS STORAGE FACILITY! In mid-Sep. 2017, I had thousands of dollars worth of equipment stolen from this storage facility. This place is shady! Read on... In the 2 years I was at this facility, I NEVER once saw a human being in the hallway where my was door was located. The only way anyone saw what was put in my storage unit, was via video camera. Inside job! Now before you go thinking this is just an upset customer, feel free to read the reviews from OTHER CUSTOMERS who had stuff stolen from their unit and accuse the management of an inside job. When I saw my stuff had been stolen, I went to the front office. CAN YOU BELIEVE the employee (Karissa) told me that there at been other break-ins near my unit. When I asked why I hadn't been contacted earlier so I could see if any of my stuff had been taken, she shrugged her shoulders. Shady. My lock was an expensive and bulky Masterlock. No damage to lock or door. It had been carefully picked and I'm sure the thief had all the time in the world. When I asked if they have video camera surveillance to look at, she told me she needed to know the exact day and time the theft occurred to review any footage. Shady. IT GETS WORSE... she then told me NOT to bother calling the police! She said they won't come here, they are too busy. You need to drive over to them. Super shady. I called Placentia PD and they came in 20 minutes. The police officer confirmed that he knew other officers had been to this storage facility "numerous times". The officer also reviewed my perfectly working and undamaged lock and saw the undamaged door and was at a loss for words as to how the theft could happen. This is the worst experience I have ever had with a business. There are thefts occurring at this facility and customers are not being notified. Worse yet, the thefts appear to happening under very suspicious circumstances. You are SERIOUSLY risking your property by brining it here. Look at other reviews about thefts, un-professionalism, and constant price hikes. Why go here when you have many other options to store your stuff? DO YOURSELF A HUGE FAVOR... STEER CLEAR OF THIS PLACE! Zero stars! read more

This place is great!!!! Super easy access, very clean, great customer service!!! Recommend to anyone.

Great service, great rates, well kept and secure facility, as well as a knowledgeable staff. Danny set me up in a unit and I was placing things in the unit within 30 minutes. read more

Very shady business practices. We dealt with Robert at the Placentia location. He took us to see our unit and we a greed to space. We get back to the office and we start the transaction to rent the space. At no time during reservation or speaking to agent over the phone did anyone mention anything about insurance. Robert gives us our total of 66 plus 14 for insurance. We ask him why we are being charged for insurance and said it's a mandatory charge. We walk out and call a few other storage places and were told that they don't have mandatory insurance for their spaces and if they did that our home owners or renters insurance would cover that and we wouldn't need to pay. We walk back in and ask Robert about the home owners insurance and he still said that his 14 dollars was a mandatory fee and there was no way around it. Then he back tracked and said that they would waive the insurance if we had our policy number for our home owners insurance. We thanked him for his time and left. Feels like they get some sort of commission on their insurance sales. Very bad business practice. Won't be renting from them. Renter beware of extra charges and rate hikes after 5 months per Robert. read more

Juan was there to show me my options. Really helped me out. Got me a great deal, showed me my options. Was friendly, glad I made my way over to extra storage space. read more

This store is always clean and secure. The staff is friendly and the process to rent storage is fast and easy and the prices are fair.

We chose the storage b/c it was closest to our home. Location & unit look clean & organize. Friendly & courteous staff. Danny help explained the contract in details (be sure to mention any promotion upfront). Overall, it was a pleasant experience. read more