When I called to inform them that I would be moving out, they said they would prorate my last month which they didn't. Instead, they billed me for the full month which I paid, thinking they would refund me the difference when I officially moved out. Of course they refused to refund me the difference and said if I hadn't paid in full already, then they could've then prorated me. Essentially I was penalized for being a good payer. I wound up paying $403 for 8 days read more

Extra Space Storage have you experienced energetic and friendly and very helpful employees. When I signed contrat , I was lucky, because employee Adan was working. He show my unit, whe we got bag to office , my contract was ready to sign. I have very good experience at this location in Redondo Beach on Inglewood Ave. I am highly recommended this location. read more

-excelente servicio -storage muy limpio -buena ubicación -personal muy respetuoso y amable -muy buen cuidado -espacios muy grandes read more

Same issue as William C. (6/18/25) - I had just made my payment on the 6/10 and on 6/17 I was able to clear out my unit in one trip, so I decided to turn my keys in at the office. I was told I had to give a 10 day notice, but the receptionist said she would ask the manager if they could pro-rate it then, since she still had to confirm the unit was empty. I could have given my 10 day at that moment, but was led to believe that since it was only a week into the new month they would get back to me. Of course, when I called today, 6/24 they said that they can't even get into the system, too bad, need to give 10 days notice. It is a nice clean & secure place, however, my $233/mo unit (I'd sa was 8' x 10 unit) went up to $337 in 15 months! Overpaid! read more

I have had one 'long term' storage unit, and a recent 'short term' storage unit with Extra Space Storage on Inglewood Ave in Redondo Beach. I highly recommend them - Units are maintained, facility is clean, I had easy access to my units and the all the staff I have dealt with are very helpful. A special shout out to Adan - thanks for all your help, and always with a smile. read more

People here are great ! Always Friendly Positive attitudes no complaints I would happily recommend their service.Extra storage has a great team is a great choice for storage read more

Buyer Beware - Buyer Beware - Buyer Beware This establishment is nothing more than a deceitful bait-and-switch operation with underhanded tactics. They offer only a month-to-month lease, reserving the right to cancel, alter, or inflate the price at their whim - and they do. Merely two months after I rented a space for my trailer at $275 per month, they decided to withdraw that offer and make me completely move. They gave me a paltry month to return from overseas, secure a vehicle for towing, and locate a new spot at the onset of summer - a near-impossible task. Eventually, I found another spot at an Extra Space in Redondo Beach, 20 miles south. Just when I thought things were settling down, they pulled the same stunt three months later, hiking my rent by a staggering 56% - with only a month's notice! I've rented storage spaces for years where the price was locked in upon signing, with no changes for years on end. Extra Space, however, is only suitable if you need a place for a fleeting one or two months at most. Any longer, and you risk having to relocate your belongings, pay more than you can afford, or scramble to find another place. This is nothing short of extortion and a downright thuggish way to conduct business. Look at some of the other review here and you will see that this is not an exaggeration, and their security level is quite lacking as well. read more

The employees at this location and supervisor are incredible! They are so professional and truly go above & beyond to make their customers happy. Extremely fair and honest pricing! Highly recommend them! Thank you read more

DO NOT STORE YOUR ITEMS HERE UNLESS YOU WANT THEM STOLEN!!!! If I could give negative stars, I would. I've had my storage unit broken into TWICE! The negligence here is unbelievable. The staff is not helpful and corporate doesn't care either. You pay $200/month to store your valuable possessions only to feel violated. The company refuses to refund and continued to charge me after my items were stolen. Again, DO NOT STORE YOUR ITEMS AT THIS LOCATION!!!! read more

Guy is the go to guy for your storage needs. Everybody that needs a reliable safe place to store your valuables go here! -Sincerely, Jesse Johnston read more

Update after being robbed on my second day moving in to this facility. The insurance they make you pay for doesn't want to take responsibility! The manager says that the cylinder locks hard to remove!! Well that's great buddy because the door I had was the old door with a regular pad lock I have pictures to prove that so you either was too lazy to look or just plain out don't know what is going on at your facility??? Either way my unit was robbed point blank!! Take responsibility for peoples stuff! read more

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I didnt want to believe the bad reviews but its true: Ive had "market adjustments" before but not outright ridiculous increases. After a few months, my rate went up $100. Its too bad, wish I could've had a better experience but this is just bad business. read more

Had such an easy and pleasant experience this morning looking at storage units. Took a few minutes to look at units (to get an idea of sizing I would need) and and rent one. If you come here - ask for David - he was so nice and helpful and patient with me as I was trying to figure out how it all works. Highly recommend! read more

Extra Space Storage - Self Storage Near Me - Redondo Beach, California

There's a lot of theft going on here and units are broken into but for some reason security doesn't catch them and cameras never work. Prices increased several times in 2 years. The staff are ignorant. Closed on holidays and closes earlier than normal. Meaning I can't enter the gate to go to my unit...I'm not talking about the office. Once someone rammed the entrance gate and it took several days to fix while whomever came and went freely. They do not give proper notice to enter your (overpriced) unit and will cut your lock. The homeless live and roam around the grounds while the "security guards" harass the tenants. No lights in units or electrical outlets. Dirty trash everywhere and Graffitti. It's also difficult to enter the property from the street. It's a sh** show... do yourself a favor and go elsewhere. I did now I'm in a safe secure location. read more

This is am amazing place if you are looking for long term or short term storage! The costumer service is fantastic everyone is so genuinely kind and thoughtful. I love Extra Space Storage! read more

Wow both the guy and the lady there were very friendly and helpful they give you a lot of information on what you'd like to get I definitely recommend read more

They're very helpful!!! Very accommodating!! Aiden and Salvador and the other workers at their office are a great team together!! I feel comfortable and grateful for their guidance. read more

I got a storage unit in March 2023. It is now June 2023 and they raised my rate by 75%!! Thats right. Not a 10% increase, not 15%. But 75%! Only 3 months in and a 75% increase. DO NOT GET A STORAGE UNIT HERE. read more

great service by all the staff, every time we come in we are always welcomed and we feel appreciated

Moved into unit and about two weeks later, my unit was broken into. Thief had easily pried up old hinge. For whatever reason, didn't replace the hinge on my unit until after it was broken into despite telling me that the facility was making efforts to update the hinges. Police mentioned that break ins have happened before at this location. read more

Great customer service!! Place is super clean and the workers are super sweet. I signed up over the phone and the representative was able to help me find the best storage in my area for a low price. Everything was super quick and easy. In store they were able to help me with getting my key and gate code!! 10/10 would recommend! read more

Signed up for a "deal" in June 2023. Two months later my rent increased over $100 per month. The deal was a move to get you in the door and then they raised the rental 41 percent two months into the contract. I have rented many units for my personal and business needs and NEVER had a rental increase at this amount, nor this fast. Beware of the tactics they pull in order to lock you in and not go with a competitor. On top of that, if you do not tell them ahead of time that you may be moving out in the following month, proration is not available. Again not something I have experienced with other rentals as the notice period is usually 10-14 days to provide and they refund back the amount of time un- used as they can re-rent the unit. Overall would not recommend if you want a straight forward business and relationship that is not entirely in favor of the rental company. read more

This has to be the worst storage facility in the Southbay. Unorganized and a mess! No carts to load and unload your items into your units ( big thumbs down!) and junk everywhere on the side of the one way street that goes around the facility, no room for your vehicle to unload. They raise the prices every 2 months based on market value. Over all its not worth the money you spend on a monthly basis. Don't be tricked by the free month - it's a joke! read more

This review is based on the customer service I received today. I called because so had a few questions on the web pricing. All of my questions were answered and she even insisted on helping me over the phone. my unit was reserved in under 10 minutes. So far I am extremely satisfied. read more

I never leave bad reviews but this place is Almost downright criminal. I went to my unit one day and saw that there was now a different lock on it. I called the manager to the unit and he informed me that the lock was put on by management as there had been a break in and my lock was gone. I asked when the break in occurred and he said it had been THREE WEEKS prior! When I asked why I wasn't informed he said that I "should have been" then after some research says they accidentally informed the wrong tenant... I then asked if they had filed a police report and they told me they did not and that it's the tenants responsibility as it's my property.. yet I had no idea it had happened.. it gets even crazier.. when I asked about security footage from the camera that points directly at my unit they refused and told me they are not obligated to supply that. What was stolen from my unit was camera / production equipment which was in very large cases weighing hundreds of pounds. These would have needed to be loaded into a truck. A truck that would have had to type in an access code to enter and there would have been plenty of evidence of that. Now I'm not saying that they had something to do with the robbery but they definitely did absolutely nothing to help or find who did. Had I known at the time of the break in I could have had a better chance of locating my property at local pawnshops or resale sites... needless to say. Never store anything here that you don't want stolen. This happened on 2021 and I am still mad enough to finally leave a review in 2023 with the hopes of saving others the same pain I went through. read more

I had an amazing experience with this company. The representative was 1st class in his professionalism, knowledge, and kindness. he was very patient with me and explained everything clearly. he took the extra time to help me learn how to use the lock. he was bright, quick, and positive. the service area is very clean and well maintained as well as secure. There is even inexpensive insurence for the items stored. I highly recommend this facility for storage. read more

Staff is a joke zero help! Save your money find another facility. They decided to randomly change doors and deny access to units with zero notice not to mention they have the worst contractors around drive way looked like a bomb went off! This place is a joke! read more

Storage place is clean and area is convenient. More importantly the staff is nice and courteous. Specifically I was assisted by Kathy who was able to understand my situation and worked with me in making my rental rate work. She understood the situation and related to me and didn't come off as a business only representative. I truly am grateful for people like Kathy. read more

I want to specifically write that I was helped by Salvador. The other employees I'm not sure off. Salvador had excellent customer service. From day one until I checked out. read more

Great service very friendly. Nailah was the person that helped me. She was friendly with answering every question. Thank you so much

Rented a storage unit over the phone with an agent. Received my check in information by email with specific instructions on how to access my unit (gate access code, how to access my unit etc). Great, sounds promising so far. Load up my car plus a UHaul and drive from San Diego up to LA with all my stuff only to find my gate access code isn't working and it's after office hours so there is no one around to help me either physically or by phone. Ok perfect. Luckily someone is exiting so I am able to get through the gate! Drive around to my unit only to find a padlock on the door that I clearly do not have a key to. Freak out a little and then realize there's nothing I can do and drive my car back down to San Diego and cry over how much time and gas money I've wasted. The next morning I call customer service who inform me that the representative I booked the storage unit though must have forgotten to let me know that at this particular location you must come in during office hours to check in (instead of the self serve option I read about in my email confirmation). Total disaster. AVOID this business like the plague! read more

This was my first time using a storage facility and to my surprise it was very nice and easy. I looked on line to find the size, area, and price and I found them! Th process was super easy. I moved my stuff in the next day. My space was clean and they even provided the lock. I also was given options on what space I wanted. The staff was also very helpful and friendly. read more

The employees there are very friendly and helpful They go beyond the expectations to solve all your problems and needs the Pacelli is very clean and well-maintained I would recommend this place to anybody read more

The staff is very welcoming and accommodating. I spoke with Carolyn and was friendly, professional and understanding. She also helped me get set up with easy pay. It's so much easier and I don't have to worry about due dates or late payments. read more