We've been renting for about a year and everything about this location is A++. Most important to us is that we always felt safe and the facility including the bathroom is ALWAYS clean. In addition, the office staff are very helpful, and the location has easy access to the highway. We just moved and will rent from Extra Space again because of the great experience at this San Ramon facility! read more

This is a great Storage Space location and I highly recommend it. I have rented a unit for about two years and it has always been very clean, very safe, secure, and wonderful customer service. The Mgr. Graeme is always on site taking great care of the place. This is probably the cleanest storage space I've ever seen. The temperature in the unit is perfect for all your photos and valuables. This is the only place I would recommend. Thank you Graeme and staff! read more

Extra Space Storage San Ramon. The best climate controlled storage in this local Tri Valley of the Bay Area. I'm a returning customer from 2018. Graeme Pittock is the most courteous, friendly Store Manager I've ever dealt with. He keeps a very clean, super nice facility & is always available to help. The prices are very good & competitive in comparison to other facilities in the area. Everything is up front & no hidden fees. I ordered a large space online & the following day met with Graeme to finalize some quick points & had immediate access. I'm so happy to be back storing my things in this facility which is down the hill from where I live, such a perfect convenience, most importantly I'm so tickled to be renting again! Love it! 10 stars to Graeme & Extra Space San Ramon! It's important to feel great about having a nice place to store things. God bless the business! read more

Have had 3 or 4 storage space units of different sizes over the past 8 years. Very close and convenient to our home. Well-maintained facility with helpful staff. Have noticed some decline in cleanliness & friendliness as location manager has changed and facility has aged over time. But has always been clean and friendly enough to keep my stuff! Under prior manager, Michael, the speakers worked and I enjoyed hearing his choice of music as I organized stuff or made my long walks up & down the hallways on moving days. My only facility complaint is that some of our units were close to entrances and convenient for quick trips in & out, while others have been in far flung locations with long walks from the only entrance/elevator in the building. I suppose that generally depends on available units and your needs - sometimes we had business related items in storage and needed frequent access making location of our units more important. I agree with other Yelpers about the rate-gaming and fee increases. Sometimes we switched units because a deal would come along that was better than our current price so we'd move into a cheaper unit of the same size. read more

I have received 5 star service from Graham. I realized I needed a larger unit, and with in 30 min I had a tour of the available units, signed the paperwork, and was transferring my boxes into the new unit. AND this is by far the cleanest facility I have ever rented from. read more

Great storage space! Always well maintained. I felt completely safe going there by myself and appreciated the efficiency of Graeme, the onsite manager. When I need storage again, I will go there! Marilyn H. Danville, CA. read more

We've rented two units from Stora.us/1149 on Redwood Rd, San Ramon and have been very happy with their service, cleanliness and security. Their site manager, Graeme Pittock, is a pleasure to deal with. I highly recommend them. read more

Excellent storage rooms and helpful staff. It is located at a very convenient location.

I would give this place ZERO stars after my disgusting experience here yesterday. I went in looking for a unit, as soon as I walked in I was greeted by Graeme Pittock, as soon as i was greeted I notice him look DIRECTLY at my breasts. I let it slide as mistakes happen, BUT it was continuous. He repeatedly was looking directly at my chest the entire time we were talking. I felt completely violated. I wasn't with my husband, and I was in shock, I didn't know what to say or do at the time. I let him show me a unit, and as i got off the golf cart this PERVERT looked directly at my butt. He didn't move off of that golf cart until I was off, as if he purposely wanted to look at my butt. Even as he was showing me the unit he was consistently looking at my chest. Keep in mind I was a t shirt on, I wasn't provocatively dressed in the slightest. Even if i was, that doesn't make it right. Im sure if he did this to me, as obvious as he was, he has done it it other woman. I am speaking for us all. DONT GO HERE!!!!!! Now I feel like I cant even go to any other facility without my husbands presence which is just ridiculous. HE NEEDS TO LOSE HIS JOB! I've never left a professional business feeling like this. just unacceptable read more

AVOID! Do not trust this place to hold a reservation for you. Even if you have reservation confirmation and they have taken your charge card info they will give your unit away and leave you high and dry. I made an online reservation then called and spoke with Maria who could not decipher the reservation I had made on the Extra Space website. I helped her through it and we agreed on a move in date for my reservation. One week later I called to get the details of how and when to bring my truck by and was told my reservation had been canceled because I had made it seven days ago. I had actually made the reservation six days ago and had already given my payment information. The "gentleman" who I spoke with said he would be happy to reserve me a larger unit for extra cash. These people are either inept or shysters. Do not get screwed by them, choose another place even if you pay more. I called the corporate complaint line and they had all the records of the online transaction and were apologetic. Sounds like they had their stuff together so it must be just this location. Working with Bright Current instead (Five Stars So Far). Great service working with me on schedule. Great program http://brightcurrent.com read more

The good: This is a nice clean facility comparable to others in the area. It has good security and lighting. Units are climate controlled. The bad: Doors on smaller units are flimsy and can easy be broken into with a simple screwdriver in a couple minutes. The carts that are provided are in constant disrepair. This leaves about 3 working ones that are quickly snatched up often leaving you to carry things by hand. The manager here is...well...horrible. She is very rude and condescending. For some reason as the manger of a storage facility she feels the need to make herself feel important at the expense of the customer. It is unbearable to be around her, one of the main reasons I moved to a nearby facility. Extra Space also likes to play rate games by luring you in at a low rate and then constantly raising the rates without cause. While I believe this is common practice in the industry, most places will at least advertise them as promotional rates and let you know when they expire. Extra space however, does not. My rates rose 16% in one year. I was told this was due to the "rising costs in providing top-notch service and a clean, secure facility." I'm afraid that I don't buy that excuse. Operations and maintenance rates drop in a poor economy. When I called and asked specifically what costs have increased, the question was dodged and the manager again seemed irritated to even talk to a customer. In summary, this is a nice facility, but it not worth it due to the problems with management. There are plenty of comparable storage facilities in the area that actually know what customer service is. read more

Jason & Team are very accommodating & always make sure that your safety as well of others is a priority. Have used this storage facility for several years and they are very helpful. The facility is very clean & well kept. read more

Great location in the center of San Ramon and highly secure. Gate hours are way longer than most places I have ever used before. The gate itself is at an odd angle so be careful when pulling in and out, but otherwise, a professional storage place that I highly recommend. read more

I had a unit here 10 years ago so when my husband and I were looking to rent a storage unit we looked this place up again. Jason was extremely helpful and the unit was great. Prices are competitive but the gate hours are MUCH better here than anywhere else in the area. Another reason to go with Extra Space is the month to month lease and the paperless billing. They even have you sign everything online so they aren't wasting a bunch of paper, which is awesome. Highly recommended. read more

I just walked in to look at storage and Graeme was a very helpful. He asked about my needs, didn't over sell me. Showed me several units and was not pushy. I was very pleased with Graeme's professionalism and care. read more

Very friendly and efficient staff. All sign up paperwork is electronic, using DocuSign. No old school paperwork!

I'm a returning Extra Space customer. I previously used Extra Space in Tracy, and was satisfied with their service. So I checked out this Extra Space facility in San Ramon. This facility is very clean and the site manager is very professional and helpful. Also, site manager was patient with me to inspect the available storage units of 2 sizes I was considering. There was no pressure to make up my mind, and I had returned a second time to check again. The cost was cheaper to a local competitors in San Ramon. I found this out because Extra Space offered to "reserve" the unit of my choice for 7 days without a deposit or providing a credit card swipe since they had a second identical-size unit available. This offered me the ability to comparison shop to make sure I made the right choice, and no one else could snag the specific unit I wanted at Extra Space while checking a competitor. A few other reasons why I preferred this facility is because of the facility location, easy of access due to low-traffic street to get in and get out with moving truck and facility buildings spaced to accommodated the cornering of a 35' (bumper-to-bumper) sized moving truck. There are other options in other cities where the cost can be cheaper; however, you need to confirm what it is worth to you on distance to your belongings, cleanliness of the facility and professionalism of the staff you would be dealing with. I recommend to check this Extra Space Storage facility and make up your own mind. read more

Maria, has GREAT customer service!! I walked in 10 minutes before closing and she was so helpful in helping us with our storage needs. The prices are reasonable and the best part is I truly feel safe with our belongings being stored there! I would defiantly recommend ExtraSpace Storage and talking to Maria! read more

Maria welcomed me as soon as I walked in the door. She was incredibly kind and very helpful! We toured the complex and viewed the unit I was interested in. We completed paperwork with ease. Thank you for your wonderful service Maria! read more

I recently rented a storage space from ExtraSpace storage and couldn't be happier. I reserved a storage online and was followed up promptly by the next business day to set a time to come in. After extensive research they by far have the best prices in the area. They also have carts if you do not have a drive up storage. I want to thank Jacinto Alcocer and Jason Parr for their outstanding customer service. Also they are both prior military like myself, so thank you for your service! Thanks - Gabe read more

The lady at the front desk, Maria, was on a personal phone call when I walked in and looked annoyed to see me. She was very vague with information. She did not seem to care about customer service at all, and was very rude and short when answering my questions. Not professional at all, even though it is $20 cheaper than a close competitor, I'd still rather spend more money than give this place my business. read more

Very helpful staff, and a very clean storage area also nice place too keep my extra items I no longer have space for.

The customer service was excellent. I had to move in a short amount of time and had no where to place my belongings. But they worked with me, the prices were reasonable and I feel very secure leaving my belongings here. read more

This site is super clean and the staff is awesome! I was really nervous about finding a good facility and Oliver totally made me feel at ease. He gave me a tour and has made himself available to answer all my crazy questions. I'm happy! read more

I couldn't recommend a Storage Facility more enthusiastically than this Extra Space Storage. It's the cleanest and most secure facility I've experienced and I especially praise its site manager, Graeme. Graeme was very generous in his time explaining things and gladly giving me a tour of alternate units. He was also extremely personable, putting a very friendly and humane face to a business. I've rented at many other facilities throughout the State, but this experience was the most satisfactory and its manager, the most professional while also the most gracious manager I've had the pleasure of meeting. read more

This is a great storage facility - very clean with excellent gate hours. It is by far the best I've used. However, beware the rate increases. I've been with them for 23 months. I'm on my 3rd rate increase in that time. I'm now paying almost 24% more than I did when I first signed with them. That's almost a 12% annual increase. This seems extremely excessive to me. My last storage place had only one rate increase over six years and that one rate increase was only 8% total (around 1.5% per year on average). read more

Oh my goodness. This place makes storing stuff less of a nightmare. With all of the other stresses I had with moving, this thankfully was not one of them. The location is great, the service is awesome (such friendly people) and as far as cleanliness goes, this place is A-1! So, I guess you would say I recommend it highly! read more

Ive been using this storage unit for 5yrs and the staff is always pleasant to work with. If you need anything ask for Jason! The storage facilities are well kept. My only issue is they raise my rent every 6months. How ever I will continue to refer friends and family to this storage facility. read more

Very clean location !! The staff was very nice , great prices. Check the pictures out online the site looks just as it shows online .

I'm baffled by other negative reviews, as my experience here was very positive. Jason is totally great, he makes renting a storage a painless experience. I got a call from him shortly after I booked a reservation online, and he invited me to stop by to see the unit. He wanted to make sure that it's the right size for me. Sure enough, 10 x 10 is smaller than I thought it was, so I upgraded to a larger unit. The facility is clean, secure, and conveniently located. Thanks Jason! read more

I just moved in last week. Jason was very helpful in showing me several spaces and I got the one I liked at a fair price, with the first month being 1/2 off. Maria helped me get the contract signed quickly and efficiently, and the move in was a breeze. Seamless and easy!!! read more

I have been with Extra Space Storage for 3 years now! Maria helped me so much and we had fun during the whole time. Best customer service!

I needed storage space for just a few weeks and was lucky enough to find one available when I went online. The staff is friendly and helpful and the facility is clean and secure. I would definitely use them again in the future. read more

Extra space has great deals on line. Signed up and got excellent service. I also brought a client with me and they also gave her the online special and a senior discount of 5%, It all adds up! read more

Because of how clean the site is its very inviting and the staff was very helpful. I would recommend this location to the next person that needs storage . read more

Clean and accessible facilities paired with wonderful customer service made my experience here fantastic and easy. Would recommend to anyone looking for a reliable, pleasant and efficient experience. read more

Maria and Jason were a tremendous help in making sure my needs were met in obtaining the correct size unit and it was a breeze from my initial call to storing my stuff. I had a million questions and kept calling back and Maria was friendly every single time. I feel that my stuff is well secured here and the price is less than what I expected. I would recommend this storage place to anyone. read more

We are really pleased with this facility! Good price, super clean, convenient and Jason has been very friendly & helpful. Highly recommend this space for storage. read more

This is a great place. We got a great deal online and were able to hold a unit with the terms until we were able to occupy. The location is excellent, the unit was clean and has been easy to access. Jason in management is very knowledgable and helpful, treating us with respect and kindness. That alone says a lot! I would recommend this storage facility. read more