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    Extra Space Storage

    3.6 (42 reviews)
    Open 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    Missing / broken fire safety sign.
    William S.

    This is one of the worst experiences I have had with a business in a very long time. Where to begin - some close friends of mine are in the process of moving from out of state. They rented 2 storage units at Extra Space Storage earlier in the year (summer of 2019). At the time all seemed well. The initial conversation was ok but a little bit personal as matters of religious practice and hobbies were discussed but at the time we really didn't think anything of it. About 2 months later there was a question on the billing. We asked Anita about it and her comment was "why should I care about this?" and "why does it matter to me?". The renter was visibly frustrated because phone calls and emails were never returned. Anita dodged the email question and took a total "I can care less attitude". The other thing that was really disturbing about Anita's attitude is one of my friends has a disability with sight and asked if Anita could make the screen font bigger on a computer readout. Anita laughed at my friends disability when this request was made. About 2 months later they storage unit raised the rent by $100 per month on each unit all at once. They gave several "stories" as to why this was done and they conflict with each other. No notification of an increase was received prior to them simply increasing the amount they autocharged to the credit card. In doing this it forced a move over the holiday season in inclement weather ruining Christmas for my friends as they had to fly in, last minute, to move their storage units to another location. They have an elderly mother and this may very well of been their last holiday together. This company's practices may of taken away their families last Christmas together. It is with this that I started thinking about our previous conversations. In hindsight it is my opinion that there may of been some religious discrimination going on here by Anita. In addition to these disturbing practices the facility itself seems to be in a bit of disrepair. The inside units are specifically climate controlled - the idea being that your goods stored are maintained dry and at a certain temperature. From simply walking around to help my friends move I found a water leak in the ceiling inside the facility, missing fire safety equipment (emergency sign) and an overall dirty and old environment. I have attached pictures of the water leak and missing fire safety sign. Things like the magnets to hold the doors open were broken and there are other signs of neglect. Upon check out we exited one of the units a few days before the other. Anita said she would process the checkout and the paperwork would be in email. It never arrived and it wasn't until I requested a physical printout that the checkout was processed - several days later. As such we are taking the unusual step of filing a formal criminal complaint with the Oregon Department of Justice after the holiday season and requesting a formal investigation of this facility, it's practices with their tenants and related issues. Needless to say I would recommend very strongly that you avoid this business.

    District manager can rate one of their own properties but cannot return phone calls???

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    14 years ago

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    13 years ago

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    Review Highlights - Extra Space Storage

    Excellent customer service and a clean and well secured storage location.

    Mentioned in 2 reviews

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    Jane Does - Professional Organizer  Moving Assistance

    Jane Does

    (10 reviews)

    South Portland, Southwest Portland

    I needed someone to pack up my apartment in my absence due to medical reasons for a move from pdx…read moreto Boulder, CO. I hired Cari for a second time because she was so hardworking and thorough 2 years ago when she organized my guest bedroom and storage area. She absolutely crushed it again, going above and beyond to get my stuff sorted by discard, donate or keep lists. She expertly disassembled bed frames, carefully packed up my fragile items (LOTS of them), and purchased boxes and other moving supplies before she began. Cari donated my chosen items to charity and discarded my rejects, and never appeared judgmental when I absolutely couldn't part with my mom's ancient Guardian Ware roasting pan set, despite my admission that I've never actually used it! She is experienced and understands how hard it is to part with some things, but also will respectfully help you decide if you ask her to. So my not being there wasn't a huge issue in the end, and I felt so relieved hiring Cari to take this on when I couldn't. Her prices are reasonable and she is worth every penny. She also happens to be a great human being, is super friendly, funny and smart! I'm hoping to hire her partner in Boulder to help me organize my new place after my things arrive. What a great coincidence for me that Cari expanded her business to Boulder with her business partner before I ever knew I'd be moving here! Thank you so much, Cari!

    We are sincerely grateful to Cari and her team for helping my mother in law. My MIL has lived in…read moreher home for over 20 years and needed extensive decluttering and organizing in order to get ready to sell. My husband and I live on the opposite coast and were unable to be as hands on as we would have liked. Cari showed up and literally took care of EVERYTHING- selling furniture, disposing of things and organizing all the things that my MIL decided to keep. Plus my MIL really appreciated her kindness, energetic nature and enthusiasm for her craft. We are overjoyed to see my MIL so relieved and happy. I give Jane Does my highest recommendation!

    Extra Space Storage - selfstorage - Updated May 2026

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