Lines are Shorter than COSTCO…read more more HOURS open. usually a faster place to FILL up and be on the way with a BJS credit card additional savings add up

I usually am a Costco gas girlie, but with construction at the Fairfax location, I gave BJs has a…read moretry and let me tell you, it is a LOW STRESS experience. I was so nervous it would be crowded and literally any time in the morning or during the day, there is no one there! (Or less customers and no line) It does get crowded when people get off of work or in the evenings, but other than that, what a calm experience, for someone who gets high anxiety in the Costco parking lot.

The pay pad on the counter says Apple Pay. I also used my Apple Pay to buy gas. So why is it that…read morewhen I use the pay pad the cashier says we don't take Apple Pay. Then proceeds to argue with me over the fact that it says Apple Pay right on the screen.

I left my cell phone on the counter and thought it was gone forever! Nope! The kind gentleman at…read morethe counter saved the day! He even took the time to send a text to the last person on my messages and call my parents. What a sweetheart! Actually, everyone who works here seems very nice. I always get gas here because the price is usually good and it is on my way to everywhere. The service station kinda sucks, though. I really can't recommend that part of this place. The mechanic that works there has failed me every time on everything! He said that something that should be there was totally missing, but when I took it to Viking, they were able to find it just fine. Weird experience with this guy and he seriously lacks a sense of humor. I would love to come here for service because of its proximity, but I would rather drive out of my way than voluntarily come to this place for service.

Poor customer service. After I filled up gas, there is no receipt printed out from the pump. I need…read morea receipt for car wash code. So I went in gas station to get a receipt. Old gentleman was totally ignoring me like I was not there. He was restocking cigarettes in front of me and ignored me about 5 minutes. To get his attention, I said excuse me sir and explained why I was there. Without saying anything, he printed out a receipt and handed it to me . Even though I thanked to him, at same time he yelled at me " now what" ? I cannot believe his hostile behavior towards customer.

RUDE RUDE RUDE!! Never in my life how the employee is getting frustrated with a customer. Trying to…read moreexplain what I need and they yell at me?!! Disgusting behavior.

Came here because the location closer to me is currently under renovation. I came around 4pm on a…read moreTuesday. Its definitely an updated station and betting this is what the chantilly location will look like. They have 4 bays per lane and there's even a sensor that shows if any bays are open!

The gas prices here are the lowest and cant complain the extra % added to the costco card. They…read morehave premium gas too for those with high end cars.

Our warranty company recommended this location as an in-network service center, and I'm glad they…read moredid! The service advisor was so pleasant and informative. He took the time to explain everything thoroughly and in detail, and even though I'm not a "car person," I left feeling confident and fully understanding what was going on. They finished to work on our car rather quickly and she is running smoothly again. 100% would recommend!

I came in here because I needed my alternator changed and wanted to support a local business. BIG…read moreMISTAKE. They replaced it on Thursday with a part they sourced and told me was NEW. I asked about the guarantee on it because AutoZone had lifetime warranty on their alternator. Riccardo told me their part will be 1 year or 1,000 miles which was good enough for me. On Monday, 4 days after getting my alternator changed, I drove to New Jersey. About 3.5 hours in, my car broke down on the New Jersey Turnpike. I needed 2 tow trucks, one to get off the turnpike and another to get to a repair shop. Thank god I found somewhere open on Labor day who took my car in and repaired it on Tuesday. Every test I had showed that the "new" alternator failed. I spent almost $600 at Briars service station getting my alternator replaced. I had to spend almost $900 to have it replaced in NJ again to make it back home. I took the alternator back to Briars and explained the situation. They had the part tested and said it passed the testing but either way, after a 3.5 hour drive, it failed and left me stranded 4 states over. The only way for me to get home was to have it replaced. I told them, I know you used a rebuilt alternator, that is what the NJ guy told me. Riccardo said "correct". I was told this was a NEW part, not a rebuilt part. I NEVER would have accepted that, I would have got a brand new part from AutoZone for the same price! I wish I never came here. I spent hours and days I cannot get back waiting for tow trucks and waiting for my car to repaired. Briars will not issue a refund. I am filing complaints with MVDB, Virginia Office of the AGs Division of Consumer Counsel, Fairfax County Consumer Affairs and my credit card company. Shame on you Stan and Riccardo. Response to Stan: I called for an estimate on Wednesday while I was standing in AutoZone. I did mention that I might bring my own alternator part from AutoZone but then I called back and said I would like to go ahead with the NEW part that you source which you said would be there on Thursday. All the prices were given to me by Riccardo on the phone. I took a note of it and agreed of the parts and labor for a new alternator. I had no other issues with my car apart from needing a new alternator. I had AutoZone check the battery which was fine, both before and after you installed the alternator. I was not told it was a remanufactured part at all. I was told it was NEW. Otherwise I would have got the new part from AutoZone who offered lifetime guarantee for the same price. I am not complaining about your pricing. I am complaining that I have paid for a remanufactured part and the same service within 4 days because your shop either didn't do a good job or used a bad part, leaving me stranded 4 states over! I drove back perfectly fine from NJ with the alternator they replaced there. Clearly your work was the issue. I have read many terrible yelp reviews now about your shop, I wish I saw them before coming in. What a terrible repair shop and customer service.

Fender lining was hanging off and fixed it up for me free of charge. Great customer service.read more

It took them only an hour to get my tires rotated, oil changed, and a full inspection. Katie is a…read moregreat manager that cares about what she does. She'll tell you the things that your car could use but I really didn't feel like she wasn't trying to get a dollar out of me. Definitely took care of my car well. Great price. Great service.

Seems there are new people in there. The new inspection guy gave a laundry list of unnecessary…read moreitems to pass, and I believe he broke my fog lamp. They are now just after money. I used to love this place, but I will never take my vehicle there again. What a shame. If I could do negative stats, I would.

A clean enough and pleasant Shell. In general Shell is more expensive but everything is better…read moremaintained (pump, etc). It's just annoying that screen blasts commercials with a loud soundtrack as you wait. It wouldn't get started (can't pump yet) after credit card approval, because they have tons of questions for you including donation. Totally irrelevant. They should let people start fueling rather than having those annoying questions. Fun fact: they have nitro! Nitro like fuel in the video game Asphalt 9

First time here and it's because I found the prices on gas buddy. There is lots of construction…read moreoutside but that's not their fault. Its also one way turn to leave which is annoying. For whatever reason there are only 4 pumps. The machines seem pretty new which was helpful. And if you sign up as a member, you get cents off for fill up.

Excellent service and great prices! They gave me unbeatable price for changing my alternator.read more

This gas station is absolute garbage. They have the most expensive gas in the area, for absolutely…read moreno reason. The main reason I have visited is to get air in my tires. The air machine looks like it's from the 70s and NEVER works (I've tried twice and lost about $4). You go down the street to the exxon who has gas for a $1 cheaper AND a working air machine.

I am stunned at how bad their customer service is !!!! I just called them to confirm they had…read morenon-ethanol gas in .... It rang at least a dozen times . When someone finally picked up there was silence until I said "hello?" The woman responded with a "hello" and I confirmed I had dialed Sunoco. Once that happened, I inquired about their (advertised) NO ETHANOL gas. They're almost an hour away, so I wanted to confirm they had it before making the trek to get ( we've had no luck finding it locally ). She responded by saying they didn't have it ... I then tried asking if she had a suggestion on where to find it; her response was to hang up on me I realize it's a beautiful Saturday afternoon and she probably doesn't really want to be working. As they say "it is what it is". In my opinion, if she chose to make the best of it, and to be pleasant to customers it would make the day faster (IMO) By making a decision to be so abrupt on the phone, she alienated me as a customer and inspired me leave to this review I always forget to leave reviews, but in this instance I am making an exception in hopes that the business sees this, and is able to remedy the situation. As my Grandfather used to say "you can't fix something if you don't know it's broken" First impressions are IMPORTANT & typically not forgotten, so I'm not certain I will become a customer, but I'm hoping this will be looked at by management as a tool to make some much needed "repairs" ... so more potential long-term customers aren't lost

Mario did an excellent job! My seat was in really bad shape, but they managed to make it look great…read moreagain. Really impressed with the effort and results.

I did not get to use Think Eco for their detailing service because they made it incredibly…read moredifficult to schedule an appointment. Starting with their dilapidated website, which contains no helpful information. Despite offering to book online, the website is non functional. Instead I call a phone number on the website. I get a "hello". Maybe if I was a business I would answer the phone more professionally. Did I reach a car detailing service or a pizza place or just some random dude. The lack of professionalism continues. Once we get past the initial awkwardness, they offer a same day appointment. I am asked to text the details (phone number, email address, car info) to the phone number. Basically, I've got to do all of their paperwork for them. They don't respond to the text. I don't know if I've been confirmed for the appointment or not. They eventually confirm the appointment after I prompt them I contact them. They estimate 2 hours, so I bring my whole family on two cars and drive 30 minutes. Their location is in a mall parking lot. Not super professional either. Now that I've arrived, they tell me that it will take longer than expected and they can't do it until Monday. It has already disrupted my afternoon. Despite my frustration with wasting an hour with nothing to show, I ask them to send me a quote. They never did Seems like a shady business that makes false promises. Won't put anything into writing. Buyer beware!