Today was a very hard day. Our Athena passed away and this was the only veteraniran who brought us…read morein with compassion and understanding the situation. They were very professional,kind, and did not rush the extremely difficult process at all. I will forever be grateful for their kindness,respect,and care. Valeria Montenegro, Athena 's mom

Extremely unwelcoming & unprofessional lacks good leadership…read more We are part of the Pasadena community and were hoping to establish care for our dog at this clinic. Unfortunately, our experience left a very poor & unprofessional first impression. AFTER ALL WE ARE PAYING FOR A SERVICE!! Upon arrival, we encountered a sign at the front desk that was extremely condescending and immediately gave the impression of a business more interested in enforcing rules than treating patients with respect. There is a 10-minute grace period that is not clearly communicated beforehand, and if you are even slightly late, the clinic threatens to cancel your appointment and charge a late fee. We were only about five minutes late due to a long line and parking delays, yet we were told our appointment was canceled and a late fee would be applied. The staff at the front desk were dismissive and RUDE AF!!!! , particularly one woman who seemed to enjoy asserting power over patients. She even hung up abruptly on a caller saying, "I'll call you back, I'm busy." When we requested to speak to the manager, the response was only slightly better, still condescending, and we were reprimanded for explaining the situation. It felt very much like being treated as children rather than valued clients. For a clinic that presumably cares for animals, this lack of empathy, patience, and basic courtesy was courtesy was shocking. If you're treating your HIGH PAYING CLIENTS THIS BAD!? HOW ARE YOU TREATING OUR BELOVED ANIMALS? YIKES. The behavior at the front desk, combined with the aggressive sign, makes it very difficult to feel comfortable or welcome. We hope the owners and doctor are made aware of this, as staff attitude can seriously affect a clinic's reputation and patient loyalty. We are reconsidering whether to continue using this clinic and strongly encourage owners particularly more than poor management to retrain front desk staff on professionalism and compassion. Patients who spend significant amounts on pet care deserve to be treated with respect and understanding (especially during their first visit) Once this behavior is put on social platforms such as Yelp, Google. Even tik tok you will suffer greatly by allowing your front desk to abuse your clientele? What an absolute embarrassment. Take your disgusting signs down before you go viral.

We have been taking our two dogs to Altadena Pet Hospital for about four years. We have always…read morefound the doctors and staff to be professional, kind and supportive. I appreciate that they take a conservative approach to veterinary care, offering sound care without pushing expensive "add ons" and extra tests when it may not be necessary. I've had the unfortunate experience with some vets of feeling pressured to do hundreds/thousands of dollars of tests when coming for basic, healthy dog check-up. I always feel like we are getting professional and respectful care at Altadena Pet Hospital.

We brought our dog, Betty, to Altadena Pet Hospital, after she developed kennel cough, which later…read moreturned into pneumonia. We followed every recommendation. Multiple antibiotics. cough suppressant and an inhaler. She didn't improve. During this time, we were contacted about buying a nebulizer and using colloidal silver and acupuncture was also suggested. Looking back, none of that would have addressed what we later found. Tumors throughout her lungs. What was especially painful was the upselling feeling while we were desperate. On the day we had to euthanize Betty, our daughter first thought she couldn't be present but then changed her mind. We were charged an additional 125 dollars just to be in the room with her. That felt really insensitive on an already heartbreaking day. We spent around $2,000 total between treatment and euthanasia. I understand veterinary care is costly, but what I expected was clearer communication, compassionate guidance, and not feeling pressured into add-ons while saying goodbye to a member of our family.

We had an appointment today and I just have to share how incredible our veterinary technician,…read moreMarissa, was. She was so thorough, attentive, and genuinely caring. She really went the extra mile to make sure our dog was completely taken care of, and she made us feel truly heard every step of the way. Our dog absolutely loved her, which says a lot. Marissa handled his injections so gently and confidently that he didn't even seem to notice. She kept him calm and comfortable the entire time. It's people like Marissa who make us so grateful for our Modern Animal membership and who make us feel completely at ease about coming back. She's simply the best, and we're so thankful for the care she provides.

For the past couple of years, I've been to the Glendale, Long Beach, Costa Mesa and Long Beach…read morelocations for both my dogs. Although I've never had any issues with the doctors or vet techs at any of the locations, the past couple of times I've been to the Pasadena location I've been greeted by the same girl at the front desk with an annoyed and bitter look on her face and rudely ask if I'm checking in. I came in today and I see it's the same girl and again, same attitude and I've honestly had it with her. I just had to take a pause and stare at her before saying yes, I'm checking in. Kathryn was the one who helped me today and she was very sweet. She took my dog to the back for a vaccine and brought her back out promptly. While heading out the door, of course there was no acknowledgement from the receptionist and I did not bother this time to make eye contact and say bye or have a good day. As being the front face at Modern Animal Pasadena, I expect a kind and smiling person at the front to greet and check in guests.

Dr. Vanderhoof and his staff cared for my dogs thru their lives with loving care and kindness. A…read moredaushunds four slipped discs were surgically fixed by Dr. Sloan and I was given kind support thru his long recuperation. Roberta was always there for me as were other staff members who cared for my dogs when I was incapacitated . The fires only interrupted the Vanderhoof clinic and I am happy to see them back in Altadena. Great folks.

We've been taking our one or two at a time menagerie of pupz and kitz to Doctor V.'s clinic for 30+…read moreyears now. The treatment that our pets have received has always been more than simply proficient and professional. It's been something that communicates at a personal level. He and his staff know how pet owners feel, and that understanding permeates the practice from start to finish.

I loved our visit with Clifford. The clinic was clean and well organized, and the staff were…read morefriendly, patient, and genuinely helpful. They were thorough with his exam and took the time to answer every question I had, which meant a lot as a new dog owner. I left feeling confident and well supported. Thank you for taking such good care of him.

Had to take my puppy to dental surgery and the team at Vet Villa made it such a smooth experience…read more Shoutout to Dr. Jauregui, Sergio C and Ashley V for keeping me updated through the whole process! Once it was time to pick up the puppy, Sergio took the time to go through the discharge documents and really explain the next steps. I really appreciated how patient he was with all the questions I was asking. Ashley was also able to promptly send over the medical records. Dental surgery is stressful, but the team at Vet Villa really make it as painless as possible.

It is incredibly sad how downhill Petsadena has gone. I first went there in 2017 after adopting my…read moredog. Dr Evelyn is always thorough in giving treatment and answering all questions, though she now doesn't have many appointments available and has her other doctors take the vast majority of patients. Dr Li is ok but not as good as Dr Evelyn, he often does not follow up with test results and you have to track him down to get answers. Not to mention their prices are insanely high, even for CA standards. And when you finish a tech appointment, they just try to rush you out of there and hand your dog over, you have to really dig to get some information on your pet or how to use medication. The main issue is that Petsadena now directs calls to a call center operator with AI-like humanoids. Most of the time they don't even answer. If they do, they do everything in their power to avoid connecting you to the vet's office. Explaining the issue or leaving a message is useless, never get a return call. Really frustrating experience not being able to get connected to a human that can handle questions or issues. I have since found a new vet. What a difference 9 years can make, very unfortunate this is the way they treat long-term clients now. Will always be fond of Dr Evelyn as a 5star vet, just not the business practices Petsadena has resorted to.

I've been coming to Petsadena since 2020, when I brought my cat to Pasadena from New Orleans. I…read morechose them because they offered a myriad of fancy services and I thought that would translate to impeccable care. Overall, I've had a positive experience with them. There was a few years where they were constantly losing veterinarians and the wait times were long but honestly the last year or two has been very stable. Parking is very limited so I like to get there a little early to get a spot. I make appointments online but I've been able to get same-day appointments on the phone with no extra cost when an urgent matter arises. The staff is usually pretty nice and they've gotten way more efficient with the overall appointment. When you have an appointment you'll fill out a form online asking basic questions about why you're bringing the pet and it captures their diet. However, they ask you the same questions again when you do the intake so I'm not sure why we fill it out before. When the vet tech summons you, you'll take your dog to the scale before going to your room or if you have a cat they'll go to the room and then you put the cat on the table scale. I really like the price transparency at the end of the appointment, it's nice to not be surprised at checkout. They also only charge you out after the vet techs have done the procedure. Sometimes my cat can only tolerate one of the three recommendations so I'll only be charged for the one they complete (and have to come back for the others) but I like that they respect my girls' comfort! I would recommend this place, though I do have pet insurance so the costs aren't as prohibitive to me.

I want to give a huge thank you to the entire ER team for taking care of my dog today. I came in…read moreextremely worried after I believed my dog may have gotten into something he shouldn't have, and the staff treated the situation seriously and with so much care. Everyone I interacted with was kind, professional, patient, and reassuring. They took the time to explain what was going on and made me feel like my dog was in good hands. When you're scared and worried about your pet, having a team that genuinely cares makes a huge difference. I truly appreciate everything they did for my little pup today. Thank you to the whole team for your compassion and for taking care of him when we needed it most.

Great staff...very friendly and explain in detail …read more Thank you so much for your service

Gifts of Peace was truly a Godsend. Holly was our 16-year-old terrier who we rescued as a…read more2-year-old. But after suffering a sudden stroke and not showing signs of improvement, we knew we had to help her cross over and end her suffering, and we wanted her to be at home surrounded by family. Rachel met our tears with great compassion and empathy when she answered our call, explained the process in a very easy-to-understand way, and was able to offer a same-day service. Dr. Robin exudes such peace, calm and tender loving care. She sat in our living room and listened to our family's stories of Holly as if she had been our friend for years. When the time came, she treated Holly with great care and respect and gave us all the time we needed to say our final goodbye. Gifts of Peace provided our family real healing during a really difficult time. They thought of every detail. We cannot thank them enough.

Dr. Holmes and her team were very very loving, kind and supportive. It's never an easy decision to…read moremake. A true angel in human form, we thank you Dr. Holmes for caring for our girl and having so much compassion and love for animals in their last moments on earth.

Compassionate, Caring, Understanding, Patient, explanation of procedure…read more Dr. Kevin is a calming, reassuring presence. His compassion for these animals and their grieving owners is genuine. I appreciated his reassurance that it was the correct decision and at the right time when he saw the gravity of the condition; I had no doubts, but it was still a comfort to know his thoughts. Dr. Kevin came once before for another pet with an unexpected situation. He allowed us plenty of emotional, physical space with our pet. He was serene and respectful while being here, it felt natural as though he belonged, a part of the family as though he'd known our babies forever. highly recommend!

When my elderly dog began to decline a little over a month ago, I started doing some research on…read morein-home euthanasia because I didn't want my Buddy to be scared or in pain. I am so glad I found Dr. Kevin and kept his number on deck. When Buddy took a sharp turn for the worse today, I called Dr. Kevin and he was beyond amazing. Along with being able to fit us in within a short amount of time, he was compassionate, understanding, and had a wonderful bedside manner. He explained everything step by step, and even comforted us that we were making the right decision for my guy. Even though this was one of the hardest days of my life, he made it a lot easier. Cannot recommend him enough. Thank you, Dr. Kevin.

I'm honestly shocked at the non 5 star reviews. We found everyone we encounter at the hospital to…read morebe kind, friendly, caring and considerate. Our beloved dog died and they were so sympathetic. They sent us a condolence card right after drop off. The price was reasonable, the turn around time prompt and the pickup material was so touching. Everything from canvas bag to the remains, the card, the paw print - it was perfect. They gave us plenty of time to say goodbye at drop off. They even brought her back to us on a blanket. On pickup we arrive right as they were closing but they waiting a few minutes after so as to not have to wait another day. We plan to bring our other three doggies for checkups as our experience was so positive. The whole atmosphere inside is lovely, from their x-mas countdown, the drawings on the bulletin board, the exam rooms are some of the nicest I've seen. We haven't been paid for the praise nor are we related to the business in anyway.

After the nonchalant response I received, I have decided to update this with a full account of my…read moreexperience. I would steer clear of this vet at all costs. They are not my personal vet, and will never be. They serviced dogs that I fostered through a reputable agency. The animal that I brought in was a hospice foster that was in my home for over a year, and I was told I could hold her while she was euthanized. The rescue had called ahead with the details and I gave them the dog, but they then ignored me for two hours. The receptionist was extremely rude and condescending and would not let me talk to anyone about the situation. I begged for two hours to talk to the vet, and she kept treating me like I was wasting her time. In the meantime, my foster was in a crate in the back of the building. I finally got to talk to a vet on the phone after the two-hour wait, and she told me "Ok, we'll put her to sleep"!! I was agonized and told her that I was supposed to be with the dog during this process. At this point, I had been weeping for two hours and just wanted to hold my foster. Another 45 minutes went by, and I was told to meet them outside the back of the building. While I was sitting there, I could hear employees in the back room laughing and making fun of clients. Rats were running back and forth across the fence. It was dark when the process finally happened, and I was able to go home. It was absolutely the worst experience at a veterinary hospital in my years of fostering. I wrote a letter detailing the ordeal to the vet manager. An apology was issued to the rescue, but never to me. Having to euthanize a pet is a devastating experience. They made it ten times worse than it had to be. My heart goes out to anyone who has been treated like this by this hospital