HORRIBLE. My dog has some calcium deposits in his eyes, the regular vet has told us to get it checked out, but it's not that big a concern since it doesn't affect his vision. We finally took him to Eye Care For Animals and the days after have been HORRIBLE. They sold us extremely expensive eye drops, we started applying them, and my dog had a reaction in one eye. So I went back the next day, and was given another drop for the infected eye and instructed to continue the others in the other eye. I was charged for this consult. In a matter of 2 days both eyes were equally infected and significantly worse than before seeing this doctor. I emailed them on Sunday explaining the situation, and I am yet to hear back from them, I'm sure if I walk back in they would charge me. We have stopped the drops and his eyes are back to how they were before. PLEASE SAVE YOUR PET THE SUFFERING!!!! read more

I took my dog after being referred from my primary vet for a dilated pupil. Dr. Hoffman came in to examine my dogs eyes. I felt she took her time looking looking at his eyes. She answered all of my questions and I left feeling satisfied. Marissa the technician was friendly with me and my dog which made me more at ease. I was in and out of the office in under an hour. The front office staff were also really friendly when I made my appointment and during the check in/out process. They even called me to offer a sooner appointment because they had a cancellation. I was really satisfied overall. I even called the next day because I had a question about the charges. Again the front office staff and Marissa were friendly, they answered my questions, and they welcomed me to call again if I had more questions. I would highly recommend this place. I hope to never need their services again, but I would return. read more

I had called all around town , everyone was booked for months, when I explained to Eye care in Pasadena that I really needed an urgent appointment they fit me in that day and did surgery for my dog! They were so kind , helpful and did a wonderful job for my pup! read more

This place took great care of my beloved dog that is no longer with us. She had a chronic eye condition in which no other specialist was able to diagnose. read more

My Teddy had retinal-reattachment surgery in May; so we have been regularly coming here since then. Our baby is 3 years old. He didn't suffer any trauma; he just went blind from one day to the other. We actually didn't know he was blind until the second vet visit because we noticed something was off. They recommended we visit Eye care for animals. The vet scheduled an appointment the same day. If you are going through this, I know how heart breaking it is. Hang in there it will get better! We arrived here like 10 minutes early. Receptionist was really nice. Vet tech took his weight and got some information. When the Dr. Konrad told us he was completely blind because his retinas fell, I started balling my eyes out. They were honestly very compassionate. I love my baby so to think that he could look out the car window or go to the balcony and look outside broke my heart. They recommended retinal reattachment surgery. They gave us an estimated and told us Dr. Hoffman, who performed the surgery, was about to leave on maternity leave. They would consult with her and see if she could do the surgery. My husband took Teddy in the next morning so Dr. Hoffman could take a look at him. I don't quite remember why, but my husband had to leave Teddy so she could take a look at him. She called me and explained the surgery and told me that in his case his success rate was 80%. Told me that was a good rate, but to keep in mind that he could fall under that 20% and not recover his eye sight. She also explained all the complications. I started tearing up again. This whole situation was very stressful and heart breaking. She too was compassionate. Surgery was around $8500 not including all the checkup visits that have followed. We were hesitant because of the price. I kept thinking, "what if we spend all this money and he falls under the percent and doesn't recover his eye sight?" It was the toughest decision we had to make. We decided to go ahead with the surgery. My husband dropped him off in the morning. It honestly felt like the longest day in my life. Dr. Hoffman called me when she got out of surgery and told me everything went perfectly. He had to stay a few hours just to recuperate. Marie, the nurse who helped Dr. Hoffmann during the surgery, texted me to tell me Teddy was ready and even sent me a picture. The care after surgery care was very rigorous. Various medications had to be administer thought the day. We also had to stop him from shaking his head. Within about 2 weeks, he recuperated his eye sight! Unfortunate, one eye started swelling. Dr. Konrad recommend another surgery, which would help with the swelling; medication; or extraction of that eye. We decided to go the medication route. Luckily, it worked. The "bad eye" is stable, and he can see with his "good eye." He adapted so well. It wasn't easy, but he can now walk outside and play fetch. We are very fortunate to live about 20 minutes away. I have read about people traveling for far to come here. All the vet techs are really nice. I wish I remembered all their names. Since Dr. Hoffman left on maternity leave, we have only meet with her twice. The rest of our visits have been with Dr. Konrad and Dr. Fritz. read more

Eye Care for Animals - Pasadena - Teddy - Veterinarians Near Me - Pasadena, California

10 out of 5 stars for Eye Care for Animals in Pasadena! I needed to get eye exams for my two Australians Shepherds before breeding them. My dogs get very anxious when I take them places. My male is especially difficult to handle when he's being examined. The entire staff at Eye Care for Animals was INCREDIBLY patient with both dogs and so kind to me. I had my hands full since I was by myself with both dogs. Jason in particular was amazing and helpful. The doctor was kind, patient, professional and diligent in her work. They were very timely and I didn't have to wait long. The girls in the front office are so sweet and friendly. The office is clean, beautiful and welcoming. Seriously, I can't say enough good about this place! My visit would have been a lot more stressful if the staff wasn't so understanding about my dogs and their anxious behavior. Very thankful I chose Eye Care for Animals in Pasadena for my dogs' OFA eye exams! read more

My spouse and I have a mixed-breed dog -- the same one as pictured in my profile pic -- that is ~17 years old (we adopted her in 2003). Thanks to the care our dog received at Eye Care for Animals in Pasadena, she is still enjoying life. In late October 2018 our dog's eye, which for several years had been subjected to heavy tearing and clouding of the cornea, began to look bloodshot. She was seen by a local veterinarian in the Antelope Valley area for an eye exam and pressure test. (I had never had her checked for glaucoma and assumed that she might be suffering it due to age.) Instead, the veterinarian spotted a tumor on her iris. He immediately referred us to the Eye Care Clinic for Animals in Pasadena. After the consult with Dr. Konrade in early November, my husband and I opted to keep a watchful eye on her condition because we didn't want to put our senior dog through surgery right before the holidays. Her eye pressure was still in the normal range and she didn't seem to be in any pain so we took a wait-and-see approach. On President's Day 2019 she had a recheck with her vet at the Antelope Valley Animal Hospital. (BTW, the vets at the AV Animal Hospital are fantastic!) At that time, we were told that her eye tumor had increased in size. A day or two later, her entire iris was clouded with blood. We decided it was time to get her eye removed as it had also begun to bulge slightly and she had very little, if any, vision left in it. (To the point where she was bumping into objects she could not see on that side.) Shortly before the surgery with Dr. Konrade, my spouse and I went through an ordeal with a new pet we purchased on Easter. I had been in the market for several years for a "half moon conure" of the kind I owned many years ago. Our first half moon conure was a rescue from a neighbor who claimed the bird flew up to him while walking in a park. That bird had an astounding vocabulary of nearly 60 words but, sadly, succumbed after three years of ownership, in 2010, to a condition dubbed "conure bleeding syndrome". After a years-long search -- prolonged because this type of parrot is not common to the pet trade -- I located a baby half moon conure at a South Gate pet store. Unfortunately, our eight-week-old bird was sick and required treatment less than a week after purchase for pneumonia. In the wee hours of the morning before our dog's surgery in Pasadena, we lost our bird, Ruby, following a horrible day (4/29/19) spent dealing with the VCA West Los Angeles (which I have also reviewed). Needless to say, we were all nerves by the time our dog, Reba, arrived for her scheduled surgery. (I had been up all night and didn't make it so my spouse related what had happened to Dr. Konrade and the staff upon arrival.) Let me tell you: It was incredibly reassuring for my spouse to be in the presence of professionals -- the Eye Care for Animals staff and Dr. Konrade -- who took such good care of our senior dog after such a ill-timed loss of another pet. A week ago, our dog had her staples removed at a local vet clinic where we scheduled her post-surgery follow up. Her incision healed well and she is clearly feeling much better than she did when her diseased eye was present. (Also, she has had no problem adapting to the missing eye.) Not many places would have given us an option to surgically intervene on behalf of a dog of such an advanced age. Thanks to Dr. Konrade and Eye Care for Animals of Pasadena, we were able to bring our dog home the same week we lost our new pet family addition, Ruby. Thank you, Dr. Konrade, for doing what you do. read more

Can you say overpriced?!! The doctor is nice, and so is the staff, but the prices are out of this world. $300 for a 10-minute evaluation, $1200 to evaluate whether your dog CAN have surgery, and over $5000 for an eye surgery for ONE eye! Come on, guys. I love my dog, but your pricing is outrageous. read more

Our cat had an eye ulcer and had to have surgery. They were wonderful from start to finish. One month post surgery Cocos eye looks great. Thank you Dr Conrad! read more

Eye Care for Animals - Pasadena - Coco 1 month post eye surgery for ulcer in her eye - Veterinarians Near Me - Pasadena, California

We have been coming to Eye Care for Animals and Dr. Hoffman for 3 years. At age 2 1/2 our Border Collie/Husky mix developed an infection that our local vet hospital (our regular vet was out of town) did not properly diagnose over 4 visits in 3 weeks. When we finally got to Eye Care for Animals we were distraught and feeling guilty because our dog was in so much pain. Dr. Hoffman and her staff treated our dog like their own. The technician got on the floor and let our 70 lb dog crawl up in his lap. She is usually very aloof but she just crawled in his lap like a cat.....a VERY large cat. They also explained every thing they were doing and how the infection had caused secondary glaucoma. The staff helped to calm us down and we laughed that they might charge us for therapy services because we felt so guilty. They helped us understand it was nothing we did and reduced the pressure in her eyes to stop the pain. The bill was cheaper than our regular vet. And they are really helpful and available by phone to answer our questions and concerns. I can't count the times we have called and asked Bettina what seemed like silly questions but she is always patient and helpful. A month ago, the medication stopped keeping the pressure down in her bad eye and we had to make the decision to take more drastic steps. Dr. Hoffman and Bettina carefully explained the surgery options, the costs and the possible side affects. We opted to have a silicon prosthetic put in her eye and so far the surgery has been a great success. Her pressure in her good eye is down to 3! And her non-functioning eye is not giving her any problems. Permanently eliminating the pain caused by the pressure in her bad eye has improved her quality of life.....our 5 1/2 year old dog is even back to chasing the 3 year old Border Collie around our back acreage. She is doing great. We had a surgery follow-up appointment scheduled with Dr. Hoffman and the office called to tell us Dr. Hoffman was out of the country on an emergency. She was taking care of a rhinoceros that she had cared for in San Diego before it was moved to a wild game preserve. They gave us the option of waiting to see Dr. Hoffman or seeing Kricket Konrade. We saw Dr. Konrade and she was professional and took the time to help with some issues we were having following the eye surgery. I would strongly recommend Dr. Hoffman and the Eye Care for Animals team for any one who is dealing with a pet suffering from eye infections or glaucoma. read more

Eye Care for Animals - Pasadena - Bonnie the Border Collie/Husky mix loves Dr. Hoffman and the ECFA team! - Veterinarians Near Me - Pasadena, California

Incredible. Dr Konrad immediately impressed upon that she knew her stuff and was able to provide a range of affordable and practical options. Our little guy has been having some real issues with his eyes and these guys thankfully knew what was up. The staff were all consistently friendly and caring. The prices were reasonable. The vibe of the place was extremely friendly and compassionate throughout. I highly recommend this pet eyecare specialist. read more

Eye Care for Animals - Pasadena - Veterinarians Near Me - Pasadena, California

They are nice but they charge too much for the medication. They charge 3 times more than a regular pharmacy! I called them to complain about that. They say that they have no control about it. Sigh. They should informe that the medications might be cheaper outside. read more

We have a very loved 6 year old cattle dog who is going blind. The doctors and staff at this facility care deeply for the animals in their care. We were treated with respect and great understanding. The facility is immaculate and welcoming. I highly recommend it. read more

This is a much overdue review. In 2013 we found out our Boston Terrier had bilateral cataracts. She was almost two years old at the time. We were referred to Eyecare for Animals by our regular vet. Dr. Hoffman confirmed the cataracts, told us she was about 60% blind at that point, and went over risks/benefits of the surgery when it came to Bostons. She took time to answer our questions and went over the procedure with us. We went ahead with the surgery and have no regrets. Our pup's vision improved immediately and she's had no issues. Fast forward to Friday afternoon and we noticed something going on with one eye. I called and left a message asking for advice. They returned my call within an hour. We were in agreement that with our dog's history it was best for her to be seen right away. They were fully booked on Saturday but had us come in anyway. Dr. Hoffman squeezed us in, diagnosed the problem as an ulcer, and took care of her annual check up. We are home with medication and our dog is resting now. We've been very happy with both doctors that we've seen over the years. We've always found the office to be organized, clean, and staff friendly. We are incredibly grateful for what they have done for our dog! read more

Drove here from Az for cataract surgery and retinal reattachment. Given 80-85% success rate. Vision completely restored, no complications from surgery, followed all post op instructions/meds/office visits.. spent $10k. During all post-op visits I was told he looked great! At 2 months post-op I was told I had nothing to worry about. We couldn't have been happier. At 4 months one eye redetached and I was not given an adequate explanation. They tried to say it could be due to "underlying health conditions" and diet. However, he's been on the same prescription diet prescribed by the dr that did his surgery and after spending thousands going to an internal medicine doctor with several test conducted was told my dog is in good health and his health is not a contributing factor. There was no change to his health pre-or post op. Spent $2k to have it reattached with a 60% success rate. Now I'm up to $12k (excluding eye drops and subsequent office visits) and a year later, my dog is blind again. Got a second opinion from a local Eye Care for Animals and I was told they didn't redetach but that retinal degeneration (not redetachment) is expected after surgery!!! Who would spend $12k if you knew that the vision would deteriorate that quickly?!?! Why would you give someone a 80% success rate if that were the case? So folks if you decide to spend all this money, know your dog could be given a 80-85% success rate, experience absolutely no complications post-op, you can follow every instruction to the tee, retinas could remain attached, and your dog will still go blind within a year. I would feel absolutely different if vision wasn't fully restored and/or there were complications after the surgery. I'm absolutely heart broken. Eye Care for Animals has gotten $15k + from me and we are back to square 1. read more

I cannot thank enough Dr. Konrade is most kind and caring Vet I have come across. She is an amazing surgeon who is skilled in animal eyes. I would recommend highly of having Dr. Konrade exam your animal's eyes if you have any concern. She has saved my dog's life as she was able to remove tumor that was growing in my fur child, min pinchi mix. She follows through with her patients even more caring then human doctor would ever do. My fur baby is now living pain free on borrowed time but we could not have done it without Dr. Konrade's expertise and her love for animals. We look forward to our 6 month follow up as well as our yearly follow up. Thank you for all the kind staff of eye care for animals office and Dr. Konrade from bottom of our hearts! read more

The absolute best veterinary care my dog has ever received, and we have been to a lot of clinics (we've moved quite a bit during his 12 years)! Dr. Conrad is amazing, and she has been able to provide treatment that has healed loss of vision and ulcers in my senior dog's eyes. This is after regular vets were unable to help us. I also just love all the staff at this clinic. They always make us feel so welcome, and they are wonderful when you need a refill (we love Christy in particular!). Highly recommend these guys!! read more

From the very beginning of our Raven getting glaucoma overnight and losing vision in one eye, we have had the ultimate dream experience with everyone here and especially Dr. Hoffman. Raven ended up losing that eye after all of our hard work saving it, but to the fault of aggressive glaucoma in her breed. Genetically pre-disposed to getting it in her second eye, we treated her with drops knowing we were on a countdown, sure enough two years later it came for her good eye. This time around, and with some technology changes, she was a good candidate for the valve surgery that would ultimately save her eye. Dr. Hoffman and team did the most tremendous job, and 7 months later, our Raven is still doing amazing. We can't thank everyone enough for all the love and care, not to mention support, patience, tissues to dry tears, hugs during Covid, you name it. Jason, Dr. Kominsky, and Dr. Hoffman have always gone above and beyond for us whenever possible for all of us. I can't recommend this establishment enough, they all are the absolute BEST at what they do!!!!! read more

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I went in here and met with Allison Hoffman and had a horrible vibe from her. She didn't seem like she cared about animals at all and was very unfriendly. For such a nerve wracking experience for the owner and the dog, she made no efforts to make us comfortable. She didn't seem to care about the feelings I had for my dog in the slightest. She was extremely dismissive and made my dogs condition seem like he was just another check $$ for her. She wanted all the money up front and was not sensitive about my dogs condition at all. My dogs eye was injured by another dog and she didn't help at all. I eventually had to go somewhere else and his eye had to be removed. If I wouldn't have gone to her maybe my dog would still have both eyes. read more

I just called to make an appointment and the receptionist ("Christine"?) was so rude that I ultimately just had to just hang up. It was astonishing. I won't waste more words...I hope management will take note and make improvements for everyone's sake. read more

They are never on time, they have no respect your yiur time. Dr are good, but this lavlxk of respect for my time is not professional. Ni have NEVER gotten in faster than 20 min past my appt time. If there was another option I would take it. First time I was here 9 am appt 3o min late. 2nd appt 3pm 20 min late, today 20 kin late. Just no respect for their customers time. If younare running that late call and let us know, don't wait until we check in. read more

Unfortunately, I did not have a good experience. I have a Senior dog who is 16 going on 17 that I brought in because of a lens luxation. It happened to him once before so when my old pal started having discomfort with his left eye and it suddenly turned cloudy, I had a good idea what the issue was. The first time it happened, I was traveling across the country and took him into an Urgent Care Pet center in San Antonio, Texas. They walked him into the back and out he came within one minute. The vet tech said he had a lens luxation (the lens dislocates from its correct position) so they put numbing drops in his eye and put it back in place. It was quick, easy, and painless. They sent me home with eye drops and the entire visit was less than $200.00. Four months later, when it happened again, I took my dog to the Eye Care for Animals in Pasadena. Since they specialize in eye care, I had hoped it would be a similar experience. When I saw Dr. Hoffman she proceeded to tell me how she didn't like popping the lens back in place because it could cause all kinds of problems like bleeding, blindness, etc.. (which I don't dispute). She talked about doing surgery or a total eye removal, which is not something I'm down to do on an almost 17-year-old dog. I stated I just wanted my dog to be comfortable and asked if they could just try to get the lens back in place. I didn't get the vibe she felt that would be the best course of action, but agreed to try. They stated they needed to sedate him. I politely told them how my dog is EXTREMELY sensitive to sedatives and to please not use "Ace." My dog has had a plethora of health issues such as Cancer, IBD, Kidney Disease, and Pancreatitis. So I know his medical history very well. We have been through the trenches together!! We all call him our $80k miracle mutt. They took him in the back and not much longer told me they were able to get the lens successfully back in place. They then brought me my drugged up dog to the lobby where I sat with him for over 3 hours to try to wait for the effects of the sedative to wear off. As soon as I saw my dog who looked comatose, I knew they must have given him Ace and I confirmed that they did. As I waited on the floor of the lobby, over a dozen concerned clients coming and going, asked me if my dog was okay. I politely expressed my concern to the vet tech, who was very nice, about him being under heavy sedation because of his kidney disease and low heart rate. The vet tech seemed somewhat apologetic but Dr. Hoffman came off in a very impudent way as she made a comment when passing by. I don't like drama or conflict, so I was never rude nor did I express how upset I really was that they Aced my senior dog, even when I told them not to. Sadly, this drug has become the norm at so many veterinarians establishments, doggie daycares, and even groomers use it. For dogs that are drug sensitive like mine, who has something called the MDR1 gene, it can not only be dangerous, but it can be deadly. I felt Eye Care for Animals took little to no precautions to avoid something almost tragic like this from happening. I finally took my dog home after several hours of sitting in the lobby and after paying a hefty $800 vet bill for an extremely simple, non-surgical procedure. My dog was in a comatose state from 8 am that morning until 1 am the next morning. I was monitoring him the entire time, trying to wake him up to get him to drink, trying to make sure his heart rate would not get too low. It was very scary!! I am very fortunate that he did eventually wake up and he did not seem to have any ill side effects from the experience. The point is, that even though Dr. Hoffman may very well be a great eye specialist, which she seems to be, her and her staff made a very big mistake by heavily sedating my senior dog unnecessarily. And for that, my trust has been betrayed and I would not want to return to this business again. I felt it was an overall negative experience. read more

I like to be fair about my ratings and give an honest review. My shihtzu has had many issues with his dry eyes so we decided to call this place as it is pretty close to where I live. My daughter took in my baby, the office is clean and parking is convenient as this place is off a very busy street.. My daughter was taken in to the examination room by the Veterinarian Assistant Desiree who my daughter says was very attentive to our concerns and questions. Took a pretty good eye health history of my baby and soon returned with Dr Hoffman who did not even address my daughter but instead only turned to Desiree and told her what the plan was and proceeded to walk out. Mind you my daughter is 22 and I'm nursing school, very bright and responsible. So why not address my daughter? Dr Hoffman did not address my daughter until my daughter began asking questions directly to her, not Desiree. But answers were very short and not very clear. Dr Hoffman gave my daughter an estimate of $1600 to remove a very small growth on my baby's eye .. on the very bottom of the eye lid on the bottom one) which I had removed by his vet for a portion of the price. Desiree answered the questions and gave her a lot of information. I called to make a follow up appt to be greeted by the male who answers the phone and put me on hold for about 15 minutes. I hung up and called back for him to try to put me on hold again ... I told him I had already been holding for 15minutes. He took the call after I stated this. Scheduled a follow up. Not very friendly. Went in for a follow up and was taken in by Veterinary Assistant Desiree. She was very kind, friendly and asked us questions. When we gave her the answers was very attentive to our concerns. She told us that the doctor would "come in and speak to us and that she would let her know ahead of time our concerns" only for Desiree to walk right back in within five minutes to let us know the doctor 'TOLD HER' that our treatment would not change even though there had not been much of a change. Maybe she was bitter we did not have the surgery done with her.. My one star is only for Desiree who was very knowledgeable, friendly and attentive. The rest of the staff including the front desk girl with the long dark hair don't seem very friendly or care if you are there or not.. it's like they're doing you a favor.. reality check .. we pay for our services! You're not doing us a favor.. Anyway.. experience there for myself was very disappointing .. follow up doctor's appt was nothing like it sounded.. I guess the doctor might have been upset because we didn't go with the $1600 treatment she proposed so she figured it wasn't worth talking to us. I will be looking for a different place to take my baby. Just goes to show who is there for the right reasons.. read more

I brought my cat here for eye trouble and though I found out what was wrong and the doctor was professional and friendly, I am a little frustrated with my visit for two reasons: 1) I had a 3pm appointment and waited half an hour. - I showed up five minutes early, filled out paperwork, and waited without any update or explanation. Why not make the appointment for 3:30? I understand that appointments can last longer than anticipated, but this can be planned for. 2) It's overpriced. - The initial cost right when you walk in the door is $109. On top of this my cat needed another exam and medicine making the total $206. This is for an exam that lasted five minutes. Strippers don't make that kind of money. read more

Stay away from this place, they are a $$$$ making operation and look at every opportunity to jack up the invoice!! I took my dog in there about she was at 3 other vets all to discover a simple tick disease that could have been discovered by a simple blood test. They tried to prescribe unnecessary drops and then tested my dog over for glacoma and eye abrasions twice in a month. Each time I walked out of there the bill was over $300 a pop STAY AWAY!!!! read more

I called in just to ask a few questions and the the guy that answered the phone was not very helpful. But I gave them a second shot and went in anyway. The doctor was helpful but I really think the staff needs to get more organized after reading most of the reviews I see there is a reoccurring problem. Make sure you really look at your receipts when you walk out. They might accidentally check you out with "eye care credit" when you really paid in cash. Then send you a bill 3 months later with accrued interest threatening to send me to collections. That's exactly what happened in my case. Also I got a second opinion and sure enough my dog did not need the $4000 surgery. Needless to say I will not be recommending this place nor returning here again! read more

This place is very convenient if you live in The Pasadena area, but you will pay an exorbitant amount of money for a surgery your dog might not even need. Our dog has a cataract as well as glaucoma in one eye. Dr. Hoffman gave her about three tests to determine that she has very high pressure in one eye but she also needed to have the cataract surgery done. She gave me some eye drops and handed me the proposed bill for a $6000 surgery, so said I should check with our dog's neurologist to determine if she would be ok for surgery. I had a very strange feeling about the doctor, as if she were trying to make money off of the multitude of problems my dog has. The neurologist cleared the dog for surgery but because of that gut feeling, I decided to try another doctor as a second opinion. I am so happy I did because he decided to treat the EMERGENT problem of glaucoma before even thinking about the cataract. The drops that Dr. Hoffman gave me were for glaucoma however she wanted to check the eye pressure six weeks later instead of ten days later like the second opinion doctor. The pressure in the dog's eye was around 40, when it should be between 10-20. So this means the doctor didn't care if my dog was incredibly uncomfortable for six weeks!? The second opinion doctor also said that we shouldn't even bother with cataract surgery because the dog is blind in that eye. So why didn't Dr. Hoffman say the same thing? I'm glad I had that gut feeling and decided to try another doctor because that surgery would have made our dog suffer more than she already has. Eye Care for Animals is very convenient for someone who lives in Pasadena, and they know it. I wouldn't mind paying $6000 for a surgery if it made my dog more comfortable, but the thing is, she didn't even need it and I am fairly sure the doctor knew that. I'd rather drive 45 minutes for my dog to get excellent care for her eyes and to a doctor who I trust. read more

I went in this morning for a second opinion. My little Bichon Frise has a tumor under her right eyelid. Had to wait over a week for an appt. when I arrived, the facility looked less than busy, but was clean and orderly. Eric at the front desk was friendly and efficient. Bettina the Tech was equally so, knowledgable and caring to boot. Our young surgeon, Dr. Conrad, was all that and gave the impression of a skilled practitioner. She had small delicate hands, an asset for an eye surgeon. My beef is with the charging model, which is as it would be at a human hospital. The procedure alone came to just under $500. But the overhead pass throughs brought the total to almost $2200. This kind of business model was adopted by hospitals, assuming an insurance payer. It has raised insurance premiums and assured profitability for providers, but makes out of pocket care extremely expensive for the rest of us. There are some lower cost competent vets out there, and I hope we can do the procedure less expensively. If money were no issue, I would recommend this facility without the above reservation. read more

Eye Care for Animals - Pasadena - "Pickle", the Patient. - Veterinarians Near Me - Pasadena, California

If you're even considering bringing your pet here the first thing you need to know is that it is expensive. EXPENSIVE. REALLY REALLY EXPENSIVE. You will spend more here on your pet than you ever imagined you would spend. Every time you walk through those doors be prepared to spend $100 minimum -- and that's just for coming in. Then you pay for every drop of medication, every procedure, etc, etc. Our dogs surgery topped $5K but with everything we're closer to $6K. The flip side to that is you really get what you pay for here. One day our dog developed a cataract, the next he was blind, and a week later he was in surgery -- or so it seemed. t happened in the blink of an eye and we were at our wits end and overwhelmed. It's now 3 months later and we've seen every doctor here, had check up after check up and our little guy is better than ever. The cataracts seem like an awful nightmare that never happened. During the nightmare, however, Eye Care prepared us for everything. Bailey was on 8 different medications and we had charts showing us when every dose was required. The doctors are on call 24 hours a day for any emergency. We felt prepared and capable of helping our little guy. A few more notes: - Because the surgery was so expensive I went through our bill with a fine tooth comb and noticed they had overestimated by $1000. I don't know if that would have been included in the final bill if I hadn't called and questioned it but be ready. - Be forewarned if you use the interest free Care Credit you have to pay the bill back in one year and ONLY one year. I thought it was closer to 24 months and now we're sweating this bill trying to get it paid. - One of the guy assistants/techs is sorta not all there. He always seemed only half-awake. I'd ask him a question and he'd look at me completely confused and say something like, "Um...yeah....um...." He's also the one that overestimated by $1000. - But on a final note, just as an example of how great the doctors are here: Bailey is prone to certain condition following the type of surgery he received so he had to have a preventive procedure done on his eye. This cost us about $1K more. While Dr. Hoffman was fixing his right eye, she went ahead and checked out his left and noticed that it needed the same preventive lasering, so she went ahead and did it at no extra cost to us. read more

This rating is for Dr. Alison Hoffman. She is truly as great an eye surgeon as they come. My only concern is with the prices of the clinic which seem to change by day. I was not happy about that, but Dr. Hoffman's work makes it all worthwhile. She saved our dog retina in her only visual eye. Matilda, our dog, is enjoying a wonderful exciting life because of her. Thanks Dr. Hoffman! read more

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Although I read many negative reviews I still decided to schedule an appt here because the location is extremely convenient. If they told me something serious I would seek a 2nd opinion on the westside. I wanted to schedule an appt for a month away, on Sept 4th. That's actually a month and a day away. When I called, the male scheduler said they don't have the Sept schedule yet and there isn't a way he could call me back when the schedule is available. Why bothering scheduling advance appts? What if I went to the appointment and they told me to follow-up in 2 months? You can't schedule the follow-up in advance while you're in the office because they don't have a schedule that's more than 4 weeks out? Are you kidding? That's silly! Get organized, people!!! You're running a business!!! I go to the dermatologist and she says, "I'll see you in 4 months." I walk out to the receptionist and schedule my next appt. I go to the dentist and she says, "I'll see you in 6 months." Again, I walk out to the receptionist and schedule my next appt. I'm organized, efficient and like to schedule in advance. Looks like I'll be going to the westside. read more

Let me start by saying that we have an 8 year old toy cockapoo who has had diabetes since she could fit in the palm of my hand. We are not opposed to paying for good service. What we ARE opposed to is the feeling that we have just been taken for $$$ and getting nothing in return. Our regular vet had recommended we get a basic check-up to see where we were at in terms of our dog's progression of cataracts. My wife called the Eye Care office to make an appointment with Dr. Allison Hoffman and to inquire as to the costs of the visit. She explained we needed a basic exam to see the current status of our dog's cataracts. She was told that it would range from $109 to $255. $109 being the basic exam and if more tests were needed it could go up to the $255 mark. Sounded reasonable. Upon being taken into the exam room, the vet tech immediately performed a Tonometry test, to test our dogs eye pressure, followed by a Schirmer Tear test, which consists of the tech taping 2 strips to the dogs eyes and seeing how much they tear. She then took the dogs heart rate. After a short while, Dr. Hoffman came in with 2 techs and looked at our dogs eyes for a few moments then she put on a visor, turned out the lights and looked at the cataracts. She told us our dog was at 50% vision and it wasn't time to do surgery yet, and we should see her again in 3 months. Keep in mind this is our initial visit to this Dr. and this facility. There was no taking of history, no taking the time to get to know anything about us or our dog other than the quick look in her eyes. At no time did Dr. Hoffman attempt to educate us or show us anything about the condition of our dog's cataracts. We asked some questions about how we will know if it's progressing, to which she replied, "Oh you'll know." I'm still not sure what that means. The visit was over at this point as the Dr. made a quick exit. This visit with the Dr. lasted about 8 minutes. we didn't learn anything new, didn't receive anything I would consider to be great customer service. I spend more time with my new computer clients talking to them about their computers and how I work and what they can expect. Upon getting our bill, we learned the visit would be $209. My wife said when she called she was told it would be $109. Upon looking at the bill we found that the 2 tests mentioned above were an additional $54 and $46 respectively. So what is the basic exam? What exactly does the $109 basic exam include, walking into the office?! It is clear to me that according to this office the 2 tests performed are part of the visit no matter what. That could have been explained on the phone. It is very misleading. Upon leaving, both my wife and I felt like we had been given the bum's rush. We are reasonable people and believe in paying for what you get. We left this office with nothing but the feeling we had just gotten taken. This is no way to start a relationship with a new client. Needless to say we will not be returning to this doctor. read more

The staff here are very friendly and great at their job. I really appreciate the attentiveness and quick response. However, if they don't reply immediately they will definitely be sure to reply back the following day if possible. read more

Was referred here by my vet. Very friendly staff. Office is clean and well taken care of. They offer free coffee,tea, and water. Dr. Hoffman was very nice. Took good care of my fur baby and was very informative about her findings. Thanks! read more

After a couple of months of uncertainty about what was causing swelling and redness in my dog's eye, we were referred to a specialist and decided on coming here. I was a little hesitant on coming here at first after reading some not so stellar reviews but I'm glad I did. The folks at the front desk are sweet as can be and the vet techs here are so nice. Appointments here do fill up really fast so if you need to get in, call ASAP. I called right after my dog's vet appointment when we were referred to them and we didn't get in until 12 days later and that was only because there was a cancellation right before I called. It seems like the typical is 2-3 weeks to get an appointment. I called other specialists as well and the time to get an appointment seems to be the same. And with all vet/doctor offices, if it's your first time, get there early for paperwork. We got to see Dr. Fritz and the first time I met Dr. Fritz I felt like he could have been a touch friendlier but I figured he was having a tough day or something. He wasn't rude or anything, he just seemed a little distant and tired. As long as he was kind to my dog and diagnosed my dog properly, I'm good. My pup was diagnosed with NGE, and Dr. Fritz took the time to explain to me about the condition, what to look out for, etc. All in all he spent probably a good 20 minutes with us, which was good. They gave us a prescription (per my request) and I got it filled outside. A month later I had my check up and my pup was doing much much better and Dr. Fritz seemed to be in a better mood so all in all a good visit. We have another visit in a few months to check up again and hopefully we get the all clear. I'd complain about the cost, but we all know going to see the specialist is expensive. It is what it is. I spent $210.00 my first visit and about $100.00 in meds outside of there. The examination fee is $109.00 and re-check is around $79.00. read more

THIS PLACE IS KNOWN EVEN ON THE EAST COAST FOR THEIR AMAZING SERVICE! Dora, my dog, has cataracts and I was in New York City while my mom was caring for her in Palm Springs, California. Frantic that my dog couldn't see, I made several calls to eye care specialists in California. This place was not only the most caring and considerate, but also the most knowledgeable. I will start by praising their vet tech, Jason No. I am a typical spaz New Yorker and asked a million questions. Jason called me several times; gave me price estimates, walked me through all the procedures, gave me timeframes on recovery and so much more. He was absolutely the most helpful individual through this whole process for me. Let me be clear: Dora was not even a patient yet and this individual's level of care was SUPERB. I was questioning whether to get surgery in NYC (where I live), and Jason looked up vets, and even CALLED AN OLD COLLEAGUE TO MAKE SURE DORA WAS IN GOOD HANDS! Who does that these days? Also, Dr. Hoffman called and walked me through the whole process as well and ensured I understood all risks associated with cataract surgery with a dog with diabetes. Unfortunately, based on the fact that I wanted my Dora back with me in NYC, I elected to do surgery in NYC. If I lived in California, this is the only place I would take my dog. More importantly, the highest-rated eye specialist in NYC said Dr. Hoffman is the foremost in eye surgery (and also only one of four doctors in the country to perform retinal detachment surgery!!) She has been doing this for years and is sincerely trusted and lauded in the industry. I can't thank this team enough for putting me at ease through this whole process, finding me a surgeon in NYC for Dora and for just being an amazing group of people. Please don't hesitate to go here if you care for your pet :) read more

Everyone that I dealt with at Eye Care for Animals are nothing if not professional and courteous. In March, my dog's eye had an ulcer. Over a month of dr's visits at my dog's regular doctor and meds came out to $700, but that was ok because my dog was cured and out of discomfort. The same week that my dog's eye was cured and the cone of shame was removed, the same issue happened all over again. I went to the emergency pet clinic, and the dr there was worried that the ulcer may be worse than the one before, so she consulted with Dr Hoffman of Eye Care of Animals (who was on call that weekend) via phone and email. Between the emergency pet clinic and Eye Care for Animals, so far it's $500 (we are still having it treated), half of which was meds. Since I've gone through essentially the same thing twice, I think I can safely say that Eye Care for Animals is NOT overpriced. Further, Dr. Allison Hoffman suggested that I make the follow up less frequent than my regular doctor did because it takes time for the eye to heal. Dr Hoffman also could have charged for weekend emergency fees by having me see her on a weekend that she was on call, but she didn't. My emergency dr and Dr Hoffman were able to converse on the phone, and looked at my dog's eye by pictures sent via email. Dr. Hoffman decided that it could wait until Monday or Tuesday, and the people at Eye Care for Animals worked me in without very much of a wait (about 30 minutes, at most). My emergency doctor had warned that seeing a specialist would cost a lot, but it wasn't that much. For the level of expertise, the tools, the peace of mind, I think it really wasn't that much. Dr Hoffman was very professional, courteous, of course, but so was Bettina, the nurse! She exudes a cool confidence and kindness of a real professional. She treated my dog gently but firmly. I accidentally stepped on someone else's dog poo, and Bettina quickly helped me clean it up! Talk about going above and beyond. Since I was there super early so that they could work me in, I saw all the workers come in with their own pets, so you know they care! Anyhow, Eye Care for Animals is absolutely the clean, courteous, caring and professional eye care clinic you want to have your pet's eye problems looked at. read more

Absolutely wonderful treatment, from beginning to end. Our dog, Bams, had an incident with his eye that was previously treated by two other veterinarians. The issue started with a corneal abrasion, and was somewhat resolved over the course of three months. . .after that point, however, the eye began to resort back to its original state of swelling/excessive tearing, and we were referred to Dr. Hoffman of Eyecare for Animals. From the moment we called to make an appointment, the desk staff was very courteous, attentive & patient. They took our name, thorough information, and proceeded to call the previous veterinarians, setting us up for an appointment. Bams was diagnosed with Ecoptic Cilium and needed a serious surgery to remove part of his eyelid. The surgery went well, and they fitted him with a transparent, soft eCollar that he did not mind as much as the typical hard plastic, opaque ones from the other vets. Dr. Hoffman called us personally & directly the morning following the procedure, offering her care & kind words. . .and follow-up advice. We were also followed up on by a technician the next day, who actually wanted us to send close-up pictures to her via email so she could review the healing. By the time we had our in-person follow-up the next week, he was clearly healing and the staff remained concerned & attentive. Needless to say, Bams was out of the collar and 99% healed within two weeks, and is now fully functional and happy. Perhaps most importantly - and beyond the scope of work required from a doctor - our insurance claim was denied by ASPCA Pet Insurance due to the diagnosis, which ASPCA considered 'hereditary & congenital.' I called Eye Care for Animals to explain the situation, and Dr. Hoffman personally wrote a letter to ASPCA stating that this condition is not only congenital, but since Bams was a mixed breed - that is a false assertion. I really appreciate everything about EyeCare for Animals, and Dr. Hoffman & her staff. Very excellent, and hopefully you never have to see a pet ophthalmologist, but if you do - see Dr. Hoffman. read more

I will first if all admit that this place is expensive; however, remember you are paying for a *specialization* that some other vets just do not handle. You want good care? Then you simply have to pay for it. Dr. Allison Hoffman and her staff are highly professional, friendly, compassionate, and know what they are doing! My cat, who rarely goes outside, damaged his eye while roaming around in our garden. His eye was hemorraging underneath the cornea. Our regular vet was closed so we went to the emergency clinic. After examination, the ER vet said it looked as if he had a puncture wound and a foreign object in his eye and we should take him to Eye Care for Animals. After reading some of the yelp reviews, I was highly worried about expense as I simply don't have a budget to spend $5000 on a cat. Sounds harsh, but it's the reality. So I decided to get a second opinion from my regular vet to see how bad it really was, and to see if it could be treated without surgery. And my regular vet doesn't specialize in that complicated of eyecare issues. After some serious consultation, I did decide to take our cat to Eye Care. It was the right decision. Dr. Hoffman verified that there was no piece of thorn in his eye, but it had punctured the eye deep enough that fluid from his inner eye was leaking out and was causing his retina to detach. It was a relatively "simple" surgery. But after a couple weeks of the cone of shame and eye drops, it is healing excellently! His retina is normal again ( she didn't have to touch it; just closing the puncture wound allowed the fluid to build back up in the eye that the natural pressure returned the eye to normal). So, Dr. Hoffman knows what she's doing: she is super-sharp, is compassionate to the pets and their owners. Her staff is very kind and thorough. It is a very clean, state of the art facility. Remember you are not just paying for the doctor, your are helping paying for staff, very specialized equipment, utilities, cleanliness of facility, etc. It annoys me when someone tries to decide how much a person, especially a specialist, or a busines "should" be making. I think they tend to forget all the overhead involved. The only reason I gave it 4 stars instead of 5 was just a heads up for the expense. But in retrospect I'm glad I had the procedure done, and actually it wasn't near the $5000 I was worried it was going to be.Thank you, Dr. Hoffman and your wonderful staff! read more

First let me say, the prices aren't cheap at this place, so be prepared. And it's why I'm torn between 3 stars vs 4. But Dr. Konrade is very sweet and gentle, and more importantly, honest. Plus the techs and front desk staff are super nice and friendly. My dog has been having some major eye issues, including an emergency surgery last Saturday to remove one of his eyeballs. I was an emotional wreck, but everyone was very calming, especially Jason and Kaylee (I hope that's her name), two of the techs. Jason even called a few days later to check on us. They're definitely worth checking out, but apply for Care Credit (very simple online process) before you go. Take some of the sting out :-) read more