I can't say enough good things about the Eye Guys. II had a last-minute emergency and they worked…read moreme in right away, even though I wasn't scheduled. From the moment I arrived, everyone was kind, compassionate, and genuinely cared about helping me. The staff was professional, efficient and friendly. Dr. Morgan took the time to listen to my concerns, explained everything clearly, and made me feel comfortable and confident in my care. It's rare to find a medical office that combines excellent medical care with such genuine compassion. I'm grateful for the outstanding treatment I received and highly recommend The Eye Guys to anyone looking for exceptional healthcare.

5 minutes ago New The…read moreappointment was scheduled for 7:15 which is when they open.At 7:15 staff was just showing up to the office. There were over 15 people waiting outside the door for the building to be opened. Many of them were elderly or handicapped with very limited out side seating. Thankfully the weather was good. Once in you stood in a line to check in. There was no order as to who checked in first. I was the 3rd to arrive since I arrived the standard 15-20 minutes before my appointment but about the 15th to be checked in. The staff was friendly and seemed professional and organized. My problem was with Dr Smith. I felt that he was condescending and not very patient. He was using a very bright light to look into my eyes. There was no forewarning or suggestions on how I was to do this. It was a very hard task for me. I apologized repeatedly. Dr Smith said to me " If you can't look into the light how do you expect us to do the surgery?" I felt like as a failure as he failed to understand how difficult this was for me. He showed no compassion and I felt like I was wasting his time. I try hard to follow instructions and felt very upset when I left his office. Possibly Dr Smith could have given me instructions to make this process easier. He does it everyday ... me once in my lifetime. I will be looking for someone more compassionate to do my surgery ... that I will be paying for.

Haven't been able to see worth a darn since cataract surgery, third try on rx/glasses in under a…read moreyear, -and charged me $500 to redo them this second time. Like it's my fault I can't see as well as I could before surgery. When I try to talk about what's frustrating me, everyone there just looks at me and moves on. Like you're not allowed to be dissatisfied (I am always polite, just say that I am not seeing the way I think I should be able to) .

Great staff, friendly & efficient. Drs are knowledgeable and kind. Appointments are easy and not a…read morebe lit if waiting

I made an appointment to get a new eyeglass prescription. As I was led to a room, I told the lady…read morethat I wasn't going to get my eyes dilated today. You'd have thought I told her I was gonna stick needles in my eyes the way she reacted. She told me that "everyone" got their eyes dilated to which I repeated that I wasn't doing that today. She continued to push, saying it was "protocol". I reiterated that I wasn't doing that today and when she continued trying to get me to acquiesce, I told her that she was probably used to old people giving in after that much pressure, but that wasn't gonna happen with me, and I asked her nicely to just drop it. She said she, "Wasn't gonna get talked to like that" and stormed out. When Dr. Daniel came in he seemed a bit uptight... and began to explain why I should get dilated. I told him why I wasn't and that I was supposed to be just getting a new prescription. He seemed a bit chapped and then he walked out. I got the impression that they don't like being told "no". I know the reasons for the need to get dilated, but I just wasn't able to do that TODAY. They did send in a nice lady, Hailey, to examine my eyes and she was friendly and professional.. but I won't be going back there.

Dr. Marks is a GREAT Eye Dr.; have been going to him for years. He did my cataract surgery some…read moreyears ago and it was VERY EASY! Office staff is also wonderful, nice waiting room.

Moreover the inability of the govt run military hospital not to get letters onto the pt charts is…read morenot the responsibility of pvt practice docs. With regard to pts who thinks that subpecialists are also experts in social work , think again. Perhaps Mr Obama can find you a taxpayer paid representative who can dedicate all their time to you while you tie up their time on the taxpayer paid cell phone. The patients inability to keep their appointments or follow up with their primary care doc for coordinated management of their care is not the responsibility of your eye consultant. Too bad that some people can't follow instructions or assume responsibility for their own care. Also too bad that such individuals are given a platform 2 vent their spleen with invalid complaints whilst their providers are restrained by HIPPA laws and confidentiality ethics.

I've seen Dr. Dhaliwal for over 10 years. He is recognized by peers in the medical community as…read morethe best, "the man",etc, undisputed when I bring his name up! There are some reasons you may wait for a long time. He may be swamped with patients that come see him from a multi state area. He practices a triage approach and takes time to treat emergencies .. your also. At my first injection (me on aspirin) my eye bled, turned black crusty. When I called service on Sunday, he called back in 10 minutes and told me to come into office (after we both completed some work). His staff routinely stays late, 7 pm, or later fridays....until done. Delays due to emergencies. This guy is a diamond and augusta is blessed to have him. I will wait for treatment. I want to keep my vision as long as possible. If your priority is your eyesight, go here.

My family members were patients of Dr. Casella's eye clinic for years; however, due to their…read morebilling staff member, Shana being rude and ugly to me on several occasions we will never return to this eye clinic. Every time we come to see him for an eye exam, we get a bill even though our insurance had stated that we are covered. Stupidly, I continued to pay even though they have shady ways of doing business. We have even called the insurance company and had 3 way conversations stating that the service was covered. This weekend I received another bill and contacted their billing department and this person was again rude and nasty telling me she was not going to resubmit the claim even though she clearly remembered having the 3 way call with my husbands insurance company. I will never ever go back to this eye clinic and hope that you choose a different eye doctor before you go and have to deal with these nasty people who work in his office's billing department. I have never been talked to by an office staff member before in this manner and I refuse to be talked to in the condescending way that I've been spoken to by this person. Dr. Casella, you really should consider getting a different person to handle claims for your office. I asked to speak with you so I could tell you myself and I was ignored.

I came to patronize this place because my last eye care center was making me pay for things that…read morethey didn't honor and never reached out to me when it was time for a new eye appointment. I honestly never heard from them again, so I guess they took my money and ran with it. So I decided to come here. My mother is a patient here and they honor my insurance here so those were all pluses!!! The staff and doctors here are very friendly and gives you the utmost respect while in their care. I had two appointment with Dr. Ben. He checked my eyes to make sure they were in tip toe shape and he fitted for contacts. The contacts that I was given were and still are the best ones I've ever used. Previous ones would dry out and kind of irritate my eyes but the one he issued me feels like I'm not wearing anything at all!!! I love that!!! I also purchased glasses here as well!!! The lady who help with the glasses purchases is super friendly and very helpful!!! I had a hard time deciding what I liked and didn't like, she gave great suggestions. I went with her suggestions and I think I will have a great pair of glasses. This business also keeps up with its customers by sending appointment reminders and letters in the mail. This is what the last place I used lacked in and I'm grateful that I found a place that didn't miss that mark!!! I think this place will do fine with all my eye care needs!!!!

The receptionist was very professional and helpful. The nurse was very professional and attentive…read moreto my needs. Dr Spencer offered no real help and rushed through my exam . In between having my eyes dilated and the actual exam I was asked to sit in the reception area for 30 minutes which ended up being well over an hour and a half. I honestly believe she left the facility and came back because there were no other eye patients there . I spent the entire day waiting at this office. She offered no apology and was not knowledgeable about the results and was sarcastic at one point . She gave very little info about my exam . I will never return to this facility and I have no confidence in her ability as a healthcare professional. Go to The Eye Guys for professional help with your eyes. They are actual medical doctors and the wait time is better. My visit to specs was a complete waste of time and money .

I went in for an eye exam for glasses and they were thorough with the exam. The customer service is…read morethe best that I have seen in the Augusta area for all businesses. Try them out and you will not be disappointed.

1. Dr. Tippet has the TECHNOLOGY and EXPERIENCE to diagnose your eye problems/diseases as they…read morearise. He is professional and knows what he's doing. I've not experienced this kind of detail anywhere else in Augusta. 2. Monica was so sweet, kind, caring, and KNOWLEDGABLE when it came time to order my glasses and with helping me with my contact(s) order!!! Lovely to speak with as well. 3. My glasses were ready within a week- sometimes unheard of, but came even before my contact order was delivered in the mail! 4. Front desk, and all other workers I had personal contact with were nice and helpful as well. Especially when it came time to practice putting in my contacts. Everyone was very professional. I have had two great experiences here now, two years in a row. I highly recommend Dr. Tippet and his office/staff.

There's an awful smell that hits you in the face as soon as you open the door. I did inquire if…read morethere was a septic issue and there was. Listen! They need to close until it's fixed, I gagged the entire time!

Had an appt for 9:15 and was called and asked if I could come in at 8:30 instead. I arrived at 8:30…read moreand proceeded to wait for over an hour to be seen. No apology or acknowledgement at all until I mentioned it. I believe this was very disrespectful of my time. Doctors think their time is somehow more important than mine. This could have been avoided if I had just kept my original appt. I was doing them a favor by changing it and agreeing to come in earlier.

I was trying to get lasik and told them I was allergic to NSAIDs (Non Steroidal Anti Inflammatory…read moreDrugs) and found out the hard way they prescribed me NSAID eye drops. Fast forward to my birthday weekend spent in bed with swollen eyes and having to cancel all of my plans. Between this clearly avoidable issue, the fact that it took over two hours to do the lasik consultation (of which I spent 1 and half hours waiting), and the $200 fee for the consultation (while other eye doctors do this for free) that only resulted in me being blind for my birthday, I simply don't know why anyone would go to this place. Would definitely not recommend this place.