*gladly showed you here you go* Office says open on Saturdays yet they're closed..? My boyfriend worked all week and his first day off was today, so he went a little after 9AM (when they're suppose to be open) & nobody is there. Might be a good idea to update your business hours online. read more

Eye Care Optometry Associates - Spring Valley - Please update your hours boo - Optometrists Near Me - Spring Valley, California

Oh, what an amazing experience my wife and I had at this place! We waited a mere two weeks for our glasses to arrive--totally worth it, right? Except, when we finally tried them on, the lenses turned every light into a kaleidoscope, and we immediately felt dizzy. Fun! I went back the very next day, and their solution? "Oh, there's nothing we can do." Brilliant. But wait, they did offer to send them back to the lab to "recheck"--how generous. I told them if they couldn't fix it, I wanted a refund because these glasses were absolute garbage. For the amount of money we spent--on top of using our insurance--you'd think they'd offer a little more than the customer service equivalent of a shrug. And here's the kicker: when I brought up my wife's glasses, they refused to even look at them unless she came in personally. I explained that she works nights and sleeps during the day, but apparently, that's not their problem. Nice touch. As someone who's worn glasses my entire life, it was so refreshing to be talked down to like I have no clue what I'm doing. Bravo to this optometrist for setting a new low in customer service. If you're looking for terrible service, overpriced glasses, and a whole lot of attitude, this is your place! Otherwise, run!!! read more

Eye Care Optometry Associates - Spring Valley - I've been wearing glasses my whole life, so don't try to tell me this is just "glare"--I know better! - Optometrists Near Me - Spring Valley, California

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I went in for my annual check up. Third visit. Never had any problems. Location is alright. Clean inside, ladies in reception were attentative, actually checked me in early. Nice eye doctor, very polite, had a funny convo as to why I needed my glasses asap so I can complete my physical to drive the bus for MTS, but knowing it takes 2-3 weeks. I wasn't expecting my exam to be a better outcome than I expected. But my vist was nevertheless pleasant. It's exactly a week and my glasses came in! Thank you ladies! read more

Made an appointment on their website which they cancelled. They rescheduled my appointment without consulting me and sent it to me via email. I responded that I can't do that time. After a long back and forth, we got a time that worked. A week goes by and they cancel my upcoming appointment, again! What a pain in the.... Oh well, they won't be getting my business. Found a wonderful eye doctor and went and gave him all my money. read more

I just come here because it's next to my place so for location convenience. They don't have too many great deals too many options here or anything spectacular here. This review is for the friendly staff here. This location isn't the best, but the staff makes up for it. There was a lady checking me in and she refused to let my son inside without a mask and I understand policy completely. So I was just going to be seen and have him waiting outside and he would use my mask to go in since I didn't have any extras. Well another lady heard and she was like don't have him standing outside. So she went to get a personal disposable mask in her car for him! I thought that was soooo nice of her and really appreciated her for doing that. I wish I got her name. I'll be going back to pick up my son's glasses in 2-3 wks so I'll update this with her name. This review is for her! read more

I do not plan on coming back to this office. This office used to be on top of things, personable, and showed professionalism. When I went into my eye exam on March 27, the eye doctor that gave me my exam was so unprofessional. I felt like it was a kid giving me an exam. The way she talked and examined my eyes, I was so shock she was the eye doctor. It was to the point where I was about to get up and leave. There was a specific test my primary doctor wanted me to take during my eye exam and the eye doctor here told me it's a super old test and not many offices have it in house anymore and do it. She then went on about how doctors nowadays don't know that, that test isn't really needed to determine dry eyes, etc. She also said she's the type of eye doctor that diagnoses a patient based on their symptoms and didn't bother to really look and see if I have dry eyes or not. She barely touched base on the health of my eyes. She also asked me what contacts I was using before and when I told her she told me those specific ones "sucked" and I was just shocked hearing that. She also was struggling to submit my eye drop requests to my pharmacy and when I walked out she gave me a prescription form to give to my pharmacy without a signature. When I asked for a signature she just scribbled on it. Her signature did not match the other document she gave me with my prescription information. I have been going to this office for a few years but damn, this place is so unprofessional now I can't go back. Today, on April 6, I called like 9 times around 10:55AM and the receptionist kept hanging up on me before I could say anything and then finally she picks up and says "can we put you on hold" and then I waited and waited and no one. So I hung up and called back 7 more times and she did the same thing where she kept hanging up on me and finally she picks up and I asked her if there is something wrong with her phone like, she states "there is only two of us today so we are trying to help both those in the office and phone" and I told her "it'd be nice if you didn't click multiple times on me or at least explain how busy you are and how there's only two of you" I would have been compassionate about it and understood but since all she did was click on me over and over, that just shows she was just trying to get rid of me as a customer. I literally spend $612 on daily contacts here but once I pick up my contacts, I don't plan on ever coming back to this office and will find another primary optometrist. I'm so disappointed because I value long term customer relations and this place has changed drastically. Hoping they can find better and more professional staff. read more

A few weeks ago we were originally at their national city location for my mamas appointment but then they turned us away and sent us here to spring valley. We walk into the store and it is busy. There were a lot of people in there but they still took us in. Not sure why the other location turned us away when it didn't seem busy there... anyways I'm thankful they squeezed us in! All three girls were very friendly and the Dr. Jalsing was thorough with the exam and if it wasn't for her we wouldn't have known about the cataracts. I went back in today to see if they take my sons new insurance and sure enough they do! Thank you so much Dr jalsing Maritza Stephanie and monse for your professionalism and awesome customer service! My family and I have only gone to national city but now we will only go here! read more

I would not Recommend this business if your looking to get a pair of glasses or an exam for so many reasons And the number reason is the staff is either not knowledgeable or just refuse to help And when they make a mistake due to this They will not refund or fix the problem read more

I've had to visit a few times lately for issues with contacts I'd gotten elsewhere + new exams. Always had a great experience! The employees are all really kind and absolutely love the optometrist. read more

I've been to many optometrists for myself and my family and this is one of the best! The optometrist is knowledgeable, professional, friendly, and caring. They have a great selection of glasses and are very helpful with insurance. I would HIGHLY recommend. read more

Been a patient for about 5 years. Dr. Culas was great and by far the best doctor I've seen. She was very thorough with my examination. She was easy to talk to and she explained everything well. The ladies at the front are always friendly and helpful. Enjoyed my last visit. read more

Awesome service. .walk-in or appointment Assistants and Dr's are exceptional....kind and very helpful. Highly recommend! read more

i have used this office to my yearly eye exam for about 3 years and was pretty happy with the care I received until now. This year the doctor told me that my cataracts were large enough to need surgery. I took a few months to decide to have the surgery done and called the office to ask for a referral to an ophthalmologist. What got was a report of my eye health for me to find a doctor to pass this information to. I called the insurance company to pass on to a specialist. I knew the office personnel was supposed to refer me directly to an in-network specialist, but I thought maybe getting referral have changed. So, I called my insurance company to get a referral and was told to call the office back and let them handle it. I called Eye Care Optometry and was told to give the report I received to an ophthalmologist I found. When I said it was her job to do that, she told me i had to find a doctor and give them the report I received by email. Rather than argue with her, i told her thank you and I would find someone to take care of my eyes. I then called my primary care doctors office to get the referral process started. I feel that if I have to do your work for you, why pay you? I will not use this office for any further eye care! read more

I've been going to eye care optometry associates for the past 14 years. I currently just went today and I hadn't been in about eight years. The staff were mostly the same people that were there years ago and the reception is the people that help you pick out your glasses and do your test for you they're all really nice and sweet. The doctor was very nice thorough and very caring. I also think that they were one One of the best experiences I've had at eye doctor because there so helpful and kind . read more

Omg! This place is amazing. I never go to places in the area but, I'm glad I did. The lady's in the front office greeted me with a smile and "all" of them engaged me in Conversation about my day. And of course about my crazy weekend. I decided to go with the eye and contact exam. What a deal! And never did they try to over sell me on anything. They answered all my questions And made me feel great about my choices. Guys! Please go see them. The manager of the office even reviewed my order and said she will call me to make sure I was happy with everything. Great stuff. Great customer service. Thank you for making my day. read more

I have been coming here since 2012. I travel from Lakeside for the service. I love the atmosphere and the people. My children always feel comfortable. Thank you. read more

Eye Care Optometry Associates - Spring Valley - Optometrists Near Me - Spring Valley, California

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My Foster son has been going to these guys for a while, they are very very supportive Of kids in the system and very helpful and professional and polite, I can't say enough good stuff about them. Thanks! read more

Been going to this optometry eye care in spring valley over 10yrs. Always been very satisfied with my examination. Returned for a yearly appointment and the moment I walked in, one of the staff that was taking appointments was not greeting in a professional way and in her tone of voice very aggressive. She asked why I was there and I told her I had an appointment. In a rude tone told me to sit down. Then she called me to the examination room for 3 test. The second test, I got up and walked out . I felt I was being rushed . I addressed my complaint to the front desk and asked to speak to Dr. Le. Bc the doctor was with another patient and said I would call her by phone. Later that day, doctor called me and apologized for her behavior. And mention she had a previous complaint about her. I will no longer return to that office again. Very disappointed. read more

Good service, and nice staff. I would recommend this place to my friend and family. Every time I come here I am treated good. Good prices on their glasses read more

This Location is incredible!!! The staff members were soooo helpful and positive!!! I literally have no complaints! I walked in a couple minutes late tsk-tsk, but I was so happy to find that that was irrelevant to them they just had me sign in and they kept the ball rolling!! I got my prescription filled and I picked out some boss frames!!! There was a new staff member there I can't remember his name but he was super AWESOME!!! I also have to point out the fact that they offer late afternoon appointments and I really appreciate that because I get off work late sometimes. This location is Amazing and not only did they offer me their professional advice concerning my vision they told me where to get the best tacos, and I'm totally going!!! YOU ALL ROCK!!! read more

love there services .. they all are nice and respectful. every time we walk in they receive us with a nice smile read more

Eye Care Optometry Associates - Spring Valley - Great services. - Optometrists Near Me - Spring Valley, California

I am only giving them a star for the optometrist. I came to this location because they are local business in my neighborhood and they accepted my eye insurance. They are all about bringing you in as a customer but not concern about keep customer after the first visit. Follow-up calls were non existent. Customers should not have to call weekly for status update of an order this staff has placed. Customer service is from intake to receipt of goods and they fall very short of the crucial part of business read more

Had a great experience for both my daughter and I. Got great advice as well. Looking forward to picking up my new pair of glasses in a couple weeks. Brenda and Yolanda were very helpful! Doc was kind and caring and very clear with her advice. Thanks read more

My son needed glasses we came here since our insurance was Vsp and we were covered here. Very friendly staff. Sally took care of us and Marcela was also very sweet and kind. Overall great customer service and we will be back. Very easy location and so close to home. Thank you for taking care of my son. read more

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My husband and I have been coming here for about 4 years now. Everyone in the office is helpful and knowledgeable. Sally has been especially helpful with our insurance and costs. They always let you know up front how much your visit will be. read more

All associates are wonderful. Staff helps meet needs in the best way possible while also being budget friendly to patients. Doctors are amazing and well skilled in their profession. The environment is overall very comfortable and friendly! Definitely recommend new patients!! read more

Most outstanding service I've received in awhile! Everyone was swift, respectful, and extremely helpful. Marcela, Yolanda, Sally, and Eli are the dream team! Thank you for your assistance and I can't wait to get my new glasses! read more

I had a good experience with the staff in spring vallley very friendly staff and they help me with choosing glasses . My glasses came in fast after five days it's. I like my glasses I use my vsp plan and I got huge savings . read more

I cannot say enough words of praise about this office. The team here is just top notch! You will know after your first visit. My family and I been coming to this office since 2008. Even though I live across town, I'm still a patient at this office. The entire staff at Eye care optometry is warm, professional and makes my visits comfortable and pleasant. They are hands down the best! read more

First time going here, my mom recommended this place to me..and I'm glad I listened, without a doubt all professional and extremely friendly ...not to many places that I feel comfortable when it comes to any doctor's...but this place put me at ease. Thank you to Brenda and the rest of the girls and thank you to Dr Tan read more

Such wonderful customer service! Came in to see if they could fix my glasses. The frame was loose on one side. Right away I was greeted and helped right after. They ladies there are very helpful, insightful and welcoming. I asked out of curiosity if they take my insurance and on the spot was able to make an appt and get estimates on how much it all would cost. Glad that I came in. read more

I have been bringing my children here for years and we love this place. The front staff gets 6 stars from my family. Ms Yolanda handled an upset customer with the most understanding and compassion and that's what this world is missing so thank you Ms Yolanda THE TURNERS read more

Really wanna say Thank You for taking such great care of my kids. My daughter just got the cutest glasses. Sally who helped her out, was just the sweetest. So patient and funny. I've been a customer for the last 15 yrs, so once again thank you for being a local and wonderful business in our community of Spring Valley. read more

I'm so glad i found this place!! They are awesome!!! Not only did i get a great deal on my eyeglasses, the staff and doctor were so friendly and professional!!! I absolutely love this place and my new glasses!! I'm so happy and satisfied!!! read more

We had a great experience here. We found everyone friendly, Sally, specifically, helped us a lot. They are a small office and one of my boys couldn't find anything.... that's the only reason I gave 4 stars and not 5. He did find something at their National City store, though, and they were equally friendly there. read more

I truly enjoyed my visit to this office. The customer service is awesome! The office assistant was very sweet and she helped me pick out some beautiful glasses. The doctor was exceptional and very thorough. This was the best experience I've ever had at an eye glass office. Thanks to you all! read more

This was my first time here. My appointment was for 9:15. I called to let them know I was going to be a couple minutes late. I walked in at 9:17. The receptionist is not a nice person. She refuses to make eye contact or smile. Worst customer service EVER! Here I am sitting here at 9:42. Don't expect for them to be on time. read more

I recently had an appointment at this business. I had an amazing experience. They took care of me as though I was the only customer they had yet they were very busy. Their kindness, professionalism and customer service was great! In a time where customer service seems to be a thing of the past, they went above and beyond to meet my needs as a person and customer. I can't say enough about these people in this office. read more

First time at that location. Came in I want to say during rush hour. Although busy, I never felt rushed or ignored. Brenda conducted the first set of tests. She was very warm and friendly made me feel comfortable. I then saw the doctor who was really informative. The staff was very friendly and attentive to my needs. I will be a returning customer. Not to mention will be referring people. Thanks guys keep up the work. read more

My son and I had a good experience. Everyone was friendly and the service was timely. I didn't really have to wait on my appt.