Awesome customer service!!!!! Hands down!…read more I got a pair of glasses here and after a week of wearing them, realized they were too heavy for my face, leaving marks in my nose. They offered to adjust it but it was still too heavy for me. Soooo, they graciously offered to use the lenses in that frame to be cut down and placed in a new one. They usually don't offer refunds/exchanges since they're custom made, but they went above and beyond to help me out! Couldn't have asked for more!

I had a pretty awful experience here today. A pair of glasses I wanted to purchase today are no…read morelonger in the store. That's fine. It happens. However, the staff was rude and unhelpful. I wasn't given any options or advice on how to access the pair I liked. I had to press for some other options or retailers of brand I was looking for. The staff person James directed me to a store he said sold the same brand. After making a special trip to this other store, they in fact don't carry the brand I was looking for. I'll never set foot in "classic creations" again. What a terrible experience.

My experience at Dr. Millers office was amazing. He examined my eyes very carefully and took his…read moretime. The staff was really nice and helpful as well. When I went to pick up my glasses and tried them on it was a perfect fit considering how bad my vision is, he did a great job. Thank you!

I'm 81. I've been wearing contacts since before Dr. Miller was born. Sooner or later everyone needs…read morea good lawyer and a good physician and a good optometrist, and Dr. Miller fits the bill.

I haven't seen an eye doctor in years (possibly almost a decade) and I'm so glad this is the place…read moreI decided to force myself to go to because everyone was just SO friendly and understanding with my concerns. Front desk service was so kind and easygoing (whilst staying professional) and the technicians were so patient and friendly and the doctors were so knowledgeable! I felt very well taken care of while being super comfortable the entire time and I don't dread going to the eye doctor anymore thanks to the staff here. Looking forward to my next appointment!

They now have a really nice front desk lady, who is very helpful. Great doctor and staff! Very…read morepersonable, knowledgeable, and professional.

If I could leave zero stars in a review I would. I was referred by my dad who had a good…read moreexperience. The front office was the only saving grace. My old dr of 30years retired and I needed a new place. When I scheduled, and asked if they'd like my records, I was told, "no, we're fine." When I arrived, I felt that I was irritating Dr. Shimonova. When I returned a few weeks later, my glasses were unwearable as the rx was not right. Went back a 2nd time, was told by Dr. Shmonova that "That's what you said you wanted." When they looked at my current glasses, it was found that the 2 scripts were miles apart. She just kept repeating "that's what you wanted." I came back for the remake a few weeks later and they were STILL WRONG! I asked for another Dr. I also brought my medical records with me. Dr. Thompson took time to meet with me and review my records. She made some adjustments. I came back and they were finally correct. It took 3 attempts and almost 3 months to get my glasses. I'm finding someplace new and my dad won't be back either.

I've been a customer of Eyecare Consultants for over 13 years. I brought my children here since…read morethey were toddlers. For more than a decade, I trusted this place with my family's vision care -- but the way this business operates now is absolutely unacceptable. The office manager, who proudly claims she has "run this place for 26 years," is the biggest problem. If that's true, then she deserves full credit for dragging this business straight into the ground. Her behavior has been dishonest, manipulative, and shockingly unprofessional. There is a constant revolving door of physicians -- most lasting barely a year -- which has led to inconsistent and careless care. That's exactly how my daughter, who has 20/20 vision, ended up with a completely incorrect prescription of +2.75. I paid over $700 out of pocket for glasses and contacts, and all I received was a $100 contact credit. The rest? Gone. When I brought the issue back to them, the excuses were all over the place. A voicemail from the business on May 16 clearly stated the glasses were dropped off that day and they'd like to discuss a credit to the account. Later, on 12/22/2025, the manager tried to claim they had been sitting on her desk for years. The story changed every time I asked a question. Then came the most unbelievable part: the manager tried to convince me that I had given consent to donate my own property. She looked me straight in the eye and lied to my face. She refused to reimburse or credit my account, even after admitting the prescription was wrong. Instead, she took the glasses back under the pretense of "donations," then conveniently claimed they don't provide donation slips -- even for brand-new glasses I paid for. The reality is likely they sold them. When I expressed how unacceptable this was, she told me she didn't care about losing customers. That tells you everything you need to know about how this place is run. And let's talk about pricing: you can buy the exact same products at Costco for a fraction of the cost -- literally 1/15 of what Eyecare Consultants charges -- and still use your VSP benefits. The markup here is outrageous, and the service doesn't justify a single dollar of it. After 13 years of loyalty, I'm done. Between the dishonesty, the inflated prices, the refusal to take responsibility, and the constant turnover of physicians, this place has become a perfect example of how a business collapses under bad leadership.

My family of four have been patients at Optical Matters for 12 years. We highly recommend them…read more The Drs are knowledgeable, professional and caring. My husband and son have very high prescription levels and Dr Gosling worked hard to always get my son the correct prescription as his eyesight got worse as he aged. The front staff is so friendly and I think they have all worked there for the 12 years. Whenever a business maintains its staff that long, you know it's a great place.

I fell and broke my glasses. They were a mess. I took them to optical matters and the guy patiently…read morestraighten them out and then he ordered me new lenses. They are fantastic. I'm so glad I went there. They did not charge me. The staff is friendly and helpful. They take really good care of me. I am glad that I do my business with them.

My daughter has gone to this Optometrist for annual check-ups twice so far, and we have nothing but…read moregood things to say about them. The doctor is great with kids, the staff was knowledgeable and friendly with picking out glasses. The shop itself is very clean and modern, which is welcoming! We have also had to buy replacements for lost glasses for her and it was an easy process to use the warranty. We will continue to be clients!

I needed a new prescription, they gave me the wrong one twice. Doctor was frustrated and got mad at…read moreme instead of looking for solutions. I asked for a refund and they just gave me 60% of the amount. I lost 215 dollars and I'm not able to see.

We were thoroughly disappointed with this Optometrist and Dr Pecha. Not only did they incorrectly…read moremake our lenses, they refused to give us a refund even though it was their mistake, confirmed by a low vision doctor who confirmed their mistake which was making my dad see triple. They are not there during the hours they say they will be there to service clients. There is a serious breakdown of communication between the front office and the medical staff. One time I was on hold for just short of an hour before I had to call back and there was no apology. I have left messages, and received no call back. Customer service and professionalism is non existent. Go anywhere else but here!!!

This has by far been the best experience at the eye doctor I've ever had. Everyone in the office…read morewas so professional and friendly. You could tell Dr. Pecha genuinely cares about his job and patients. He also helped explain what was going on exactly with my eyes instead of just doing the tests and writing a script. He took the time to answer all of my questions and concerns. I've never felt so validated or comfortable at an eye doctor before.

I'm extremely disappointed with the unprofessional and rude behavior of the staff at this office…read more From the moment I walked in, I was met with attitude and a complete lack of courtesy. Basic customer service -- like greeting patients, answering questions respectfully, or simply being polite -- seems to be too much to expect here. I came in for an eye exam, not to be treated like an inconvenience. The front desk staff in particular were dismissive, a blond older gal showed short-tempered, and made me feel unwelcome. If this is how they treat paying patients, I won't be returning -- and I wouldn't recommend this office to anyone looking for respectful, professional care. There are plenty of optometrists who know how to treat people with decency. I suggest looking elsewhere.

I thought the doctor was wonderful however the customer service from the other employees has been…read moreabysmal. Since my exam I have reached out to this office three times to have my prescription sent over to me. I have still received nothing. When I spoke with someone the second time I reached out I told her it was relatively urgent and she reassured me I would have it the next day. And yet still nothing. I won't be returning which is unfortunate because as i mentioned I was very happy with the care from the doctor but the rest of the staff is completely unresponsive. Do your job.