Awful experience w a man named Edgar last week. He was condescending over the phone. They could find my contacts...again...

This place got very bad now, bad service and damage my brand new glass and did not tell my. Went there 3 times to get glasses fitted and still slipping of my nose. read more

I have been going to Eye Design for years, I thought their pricing was getting a little out of hand, so I tried another optical place which was a disaster, so I came back here, I guess you get what you pay for. Today, I was helped by Vanessa m. she went above and beyond customer service and made sure I was well taken care of! Thank you so very much for all your help and being so sweet! read more

I'm not the type to post bad experiences, but this one was absolutely ridicules. I arrived on April 5th for an exam and to order glasses, thinking this would be no big deal. After several times going back and fourth (that's being nice) they where always wrong, one excuse after another. Even the employee I was dealing with said "This store always has issues and he couldn't believe it", If the employees don't have any trust why would I? To end the long story (I) called and asked if they where finally in, the front desk was very abrupt when I called and said "yes, come in when you want !". I felt this was it and i was finally done 3 month's later (JUNE NOW). Went to pick up and you guessed it WRONG for the last time. I informed them that I was exhausted with the situation and honestly had no trust left to give, requested my money back. A few days later I did receive my money less the eye exam which they did twice but some how never got that right. Since I have zero trust I have to pay for another eye exam but that's nothing, glad for it to be over. I highly suggest that you think about this situation and choose carefully. Coming from someone who values and cares about their eyesight. Lastly I work in the customer service industry and understand the importance of taking care of the customer and that there can be unavoidable problems that can arise. But is unacceptable from anyone's standpoint Thank You Kurt read more

Finding another place to buy my Glasses. I have always had problems here so has my fiance. Unfortunately, this last time was enough I'm currently wearing glasses that are torn up and pull out my hair. I ordered new ones from them. once they were in they ordered the wrong glasses. They looked very confused and ordered them again making me feel like they were doing me a favor when they messed up in the first place. Then!!! They reordered them again to tell me they no longer make the frames! Months and months later I still don't have my glasses and they still have my 175 dollars which I left a VM and they never returned my call!. There attitudes here absolutely are unfortunate and if it wasn't for Edgar I would of been gone a while back! He fixed my glasses such so I could wear them for my classes while I waited for my new ones which I never received. Unfortunately, after so many month, they gave. read more

I'd give no stars if I could. Their time to order just my frames alone and receive them has been 3 weeks. I havent even had my measuring done for my lenses! I'm pregnant and dealing with migraines and nausea daily because my eyesight is struggling. My mom went into LensCrafters 2 weeks later, ordered the same frames except in animal print....also with progressive lenses....and she just picked up her new glasses yesterday! This place has no kind of urgency in their process. read more

My boyfriend recently bought a pair of Ray Bans Clubmasters sunglasses and wanted to get the lens replaced with prescription lenses so we decided to stop by this place since it was conveniently next to the entrance at Roseville Galleria Mall. I've read through a lot of the other reviews and most of the not-so-hot reviews are related to bad customer service. We did not have any complaints with customer service. The receptionist was very kind in guiding us. Our gal was Jennifer and she was awesome in helping us find the right prescription lenses. She was very knowledgeable and friendly; answered 1000 of our questions. The store was also clean and tidy with a nice feel to it. I don't wear glasses myself but if I ever have to get my eyes checked out, I'd definitely stop by this place again. read more

I'm not exactly sure why the rating on this place isn't higher because we've never had a better experience at this optometrist than we had at this place! Everyone was extremely friendly and helpful. I don't recall the names of the receptionist ad eye doctor, but they were so helpful. The very nice gentleman who helped us pick out and order the glasses was Edgar. I can't say enough nice things about him! What a nice guy...he was extremely thorough and we understand more about our insurance plan as what is exactly wrong with my husband's eyes. He took in to consideration the needs of my husband's glasses for work and we received an ultra custom lens that is perfect for him and his job. Nobody has ever given us that amount of time and care!!!! Thank you, Edgar! I definitely recommend this place!! read more

My experience at Eye Designs Optometry was very pleasant. I highly recommend this clinic!!!From the start, Jenny who works in the front was so welcoming and got me set up for an eye exam and possible soft contacts. During my wait, one of the other employees kindly helped answer all my questions and make recommendations for me. Gianna called me in and was so friendly and personable during all the exams. She was very informative when it came to explaining procedures and put me in good mood throughout the process. Dr. Thomas Murphy is very knowledgeable and helpful when it came to helping me make a decision best suited for me. He also has a great sense of humor and made me feel relaxed. I decided to not get soft contacts after failed attempts to remove them. When it came to picking out glasses, Rose and Edgar were terrific at helping me pick frames that looked good on my face which can be a difficult decision. Rose also was clear when it came to explaining expenses and helping with some of my other concerns. Overall, the team is not only competent and professional but also pleasant to work with. Thumbs up! read more

Love their customer service, they greet you right when you enter the door. And they start you with paperwork right away. When you have an appointment, you don't have to wait too long to see doctor. The office is open everyday, and open for appointments even on Saturdays. I purchase three pair of glasses from this location, one pair was prescription sunglasses. They will help you find a frame that will fit your style and your features. The staff and the doctors are very nice, friendly, and very helpful. They take many different types of insurance. if you're unsure, you can always call in and ask. The manager, My-Hanh is very helpful, she can always answer all your questions and give suggestions on frames too. read more

Went to Eye Designs for eye exam because i work late and they offer exams till 700. When i first got there I checked in with Maggie and you could tell just from her this place was going to be amazing from her nice and friendly smile which says a lot about a place at the end of the day in my book. Next was the Dr he was very friendly and professional and answered all my questions. After wards Jennifer C. helped me pick out my glasses. She was so friendly and helpful I brought my daughter back for some sunglasses for softball. This place is awesome!!!! I would recommend this place to anyone!!! Thanks Jennifer C and Maggie :D read more

This place is a JOKE. I have had nothing but problems from them over the years. About 3 years ago, I was a regular customer, until they prescribed me contacts and I noticed I was having a ton of headaches and really blurred vision. I contacted them multiple times over the course of about 4 months and the only response I was ever given, was that I had these problems because I just wasn't use to the contacts. They refused to give me the time of day or acknowledge that there was anything wrong. Finally after calling and calling they brought me in to reexamine my eyes only to find out that they had given me a COMPLETELY WRONG prescription. I was furious. They did NOT reimburse me for the contacts, all they did was offer me a discount on my next purchase. However, I chose to not go back and give them my business. Fast forward 3 years to 2014 and for some odd reason, I chose to try them again hoping things had change, and much to my disappointment, things were still just as bad. I went to them this time for glasses, and when my glasses came in I immediately noticed the prescription was wrong. I called them shortly after getting my glasses and demanded a recheck, and even though they were hesitant to do it, they ultimately brought me in for a recheck. After checking my prescription we found out that once again they gave me the WRONG prescription. I was very upset, and so they agreed to reorder my glasses with a new prescription. So I get my new glasses about 2 weeks later, and the prescription was WRONG AGAIN. This time they refused to recheck my eyes for free and I would have had to pay. I was very irritated because this was their error and I am sick of paying for their mistakes. I do not know what the deal with this business is. I believe it is a mixture of things, however, I believe the biggest problem is that they have far too many clients than what they can handle and they are rushing through appointments and getting files mixed up. This place is awful. read more

After a not so pleasant experience at another Eye Designs location, I came to this location to see Edgar. Edgar is an expert in his field and I highly recommend that you go see him. read more

Allow me to begin by stating that I have never needed to wear eye glasses before, recently I have been noticing myself squinting at small print and so I decided to take an eye exam which resulted in me needing reading glasses. At approximately 3:00 pm on Sunday 12/16/18, my wife and I entered Eye Designs located in the Galleria Mall in Roseville, with the intent of buying a nice pair of frames to fit my face. It was evident that they weren't interested in helping us, the Black "salesman" said that he couldn't really help me at the time because he needed more time. According to him, they were closing soon because they were going to a Company Christmas party. I guess the party meant more than making a sale. My wife and I were extremely disappointed and dissatisfied with the way we were treated and rushed out of the store. I think it is important to hire people that are there for the purpose of helping and satisfying the customers and in turn making sure that the company does well with its service. Needless to say, I went downstairs and bought a pair of $450 glasses. I will never step foot in Eye Designer again nor will I ever recommend them to anyone I know, to the contrary I will make sure to make known the way I was mistreated to all I know. read more

I purchased two pair of glasses from Eye Designs at the Galleria in January. I couldn't be more satisfied with their service. When I went in I had an idea about what style of frame I wanted, but I also asked Jason for his suggestions. Turned out Jason's suggestions were much better than what I had in mind, so those were the frames I picked. Even better, my wife approved his recommendations. I was looking for 'high-end' frames and lenses, and thought I'd have to go to San Francisco to find what I wanted. Not so, the selection at Eye Design included lots of great choices. With the progressive lenses I ordered, the fit of the frame, and the positioning of the lens in the frame is critical to the comfort of the glasses. Jason did a very careful fitting, and as a result both pair of glasses are perfect as far as my comfort and visual acuity. Since I don't have insurance I was paying street price, but as a senior I received a 20% discount on the first pair and a discount for purchasing a second pair at the same time. I compared the Eye Designs prices for the lenses to a major national chain that was offering "50% off" on lenses. The Eye Design price was better for a higher quality lens. Plus the national chain didn't have the quality of frame I wanted. I can certainly recommend Eye Designs based on my experience. read more

I just came browsing for my first pair of glasses. I was greeted and a gent helped picked out some options for me. They had a decent selection of frames, a few Chanel, Dior, Marc Jacobs, Prada etc. I just didn't really like the overall vibe of the place, felt a little out of place, and didn't find a pair of frames that were "just right". read more

Edgar set me up with the perfect daily pair of glasses as well as an ideal work pair. Couldn't have asked for a better experience from beginning to end. Thank you! read more

Wonderful experience very helpful Fix my wife Chanel sun glass for free and send my Maui Jim glasses for warranty Would recommend Thank you read more

Edgar gave excellent service!. I lost my glasses and he was able to locate and order the same brand and have my prescription put in with lightening speed . I anticipated 4-6 weeks and it was completed in less than 3! read more

Edgar is amazing! He was very knowledgeable, funny and had a great positive attitude even though they were completely packed. I had a wonderful experience at this location. The staff is friendly and the doctor was very informative. Edgar was able to pick a pair of glasses that fit my face and look amazing. Thank you for making my Saturday enjoyable Edgar! Shauna read more

I'm very disappointed with them. They always order food for their employees but they don't tip the driver. I don't know if they know that we get paid by tips through DoorDash, Postmates, Grubhub or any other food deliveries. It's so hard to find parking at that mall, and we have to carry their food through the mall. If they make enough money to buy food for their employees, why not tip the drivers. Gas isn't cheap but the eye doctor is. He should get the food and see how hard it is for us. read more

Weekend before Christmas , entire mall is open at 7 except their store. Voicemail says they are open Sunday at 10, go there and lights out with two employees picking their nose acting like they don't see me. I then through the glass check their website and it says 11 so I finally flag one of the employees down and he says we're open at 11. There are 3 other eyewear places in the Galleria- shop elsewhere these guys have no customer service and obviously don't need the money. read more

Appointment was at 4:00. Over twenty minutes later and we're still waiting. When I'm 20 minutes late I'm required to reschedule. Ended up making this a one star visit. Waited 30 minutes for what ended up being only a 10 minute appointment that I was charged an additional $20 for. Was told it was for the contact evaluation but according to my daughter no evaluation was even done in that brief 10 minutes. So they're getting my insurance money, copay and an additional $20. What a racket!! After being patients for over ten years it's time to find a new doctor. read more

The visit was excellent from start to finish Reception was very nice tech and Dr Murphy was great. Very thorough yet very straight forward. Visit was amazing. Special shout out to Edgar one of the assistant was very professional and great in dealing with patients. We are blessed we found this place not only they're for the business but there for the patient's need. Excellent team. A very big thank you for all the help. God bless everyone. Definitely will recommend this eye center to everyone. read more

I have been a patient of Dr. Murphy's for a number of years and have always found him to be one of the best in his field. However, his best asset is his office manager,Jason G. No matter how busy, Jason takes the time and patience to answer all questions, advises you on the best eyewear options for your visual needs,and is pleasant with a great sense of humor. If you have a problem, Doc M will do his best to correct so you will leave happy and satisfied. The staff at Dr.Murphy's will try to keep the "rose color" in your glasses for as long as possible. read more

Went to Eye Designs about 2 months ago for an eye exam. I was seen by Baskett, O.D. My exam revealed what I already knew, my vision was bad. After Baskett informed me of my prescription I explained that I did not want glasses and I was interested in getting contacts. He said ok and escorted me back out to the front desk and I was introduced to an employee who took me over to look at glasses. Yes, glasses after I requested contacts. I expressed my wishes to her and she said the prescription was for glasses. I told her I had requested contacts. She explained that I would need to make another appointment to be examined again for contacts as that is a different exam. I was obviously upset and explained that I had already told the doctor I wanted contacts. To get to my point, Baskett has very little consumer relation skills. The entire time I was being examined he was all business. No bedside manner. He didn't listen. Seemed very rushed and had very little personality. I'm not a person who likes to "bash" anyone. He should have completed my exam (for contacts) and communicated my wishes to the staff. The staff is great and the entire office is clean and presents well. I'll still go back but refuse to be seen by him again. read more

Have you not heard of Edgar? Well, let me tell you something, EDGAR IS THE MAN! He's patient and funny (mean, ). Anyway, jokes aside. Edgar took me under his wings and toured a great selection of glasses. I had a great time! Although I've not selected the perfect pair, I've selected 2 to be on hold while I explore the other locations. He's knowledgeable and honest and that was what I wanted. I'm so glad to have found Edgar!!! I'm definitely going back to get more of his opinions! Edgar, YOU ROCK! Thank you so much for being such a great sport, and I truly appreciate your time and recommendations! read more

Year after year we continue to receive superb service. Both my wife and I have been going here for years and have been extremely pleased with the quality of service and personalized attention to detail. We have checked other places for glasses but always end up back here. The last couple years we have had the pleasure of working with Edgar who has provided exceptional guidance and service. read more

It took them over a month to order my son's eyeglasses. And the staff are not that friendly. Never coming back here again.

I'm not understanding the negatives reviews I'm seeing. That's unfortunate but not my experience. Edgar did a fantastic job or customer service with me. I had just bought my first pair of prescription sunglasses and they fell off my face and got scratched. I took them into Edgar who helped me package them up, send them back to the manufacturer and they returned the glasses brand new and FREE of charge. I can't thank him enough and felt he went above and beyond to help me. Thanks Edgar for the extra effort. I appreciate it. read more

Dr Phung is literally the best! I had my eye exam and lens fitting today and I have literally never had such a thorough exam, she was amazing! All of the staff from the front desk lady to the assistants were super super sweet. I travel all the way from Los Angeles to get my eye exam at Eye Designs and it's well worth it, wouldn't go anywhere else! :) read more

This is a long overdue review. But it's only right to let others know to avoid this place. I brought my own frame to this place just to have them install some lenses in for me. I waited 5 weeks and no one contacted me for any updates. I called everyday for 3-4 days after the 5 weeks mark and no one seems to be able to give me an answer on where my glasses are and they claim that the lab never responded. 6 weeks went by and I had to call again and they finally told me that my glasses are ready. There were no apologies, no communication and no sense of urgency. 6 weeks to get your lenses replaced when Lense crafter can get it done within 2 hrs if you have an appointment. I'm mean seriously? 6 weeks? Regardless to say I won't be returning and I would recommend you to take your money somewhere else. read more

I ordered and paid for new glasses 1 month ago (July 7). I was told 2 weeks for delivery. At 3 weeks I phoned and inquired (they didn't phone me). I was told at that time the glasses would be in the following week. I phoned again at the end of that week. No glasses. Was told both times that it's a lab issue. I've been coming here for years and this is a consistent problem for them. They are great up until the time of delivering your glasses. Every single time I get new glasses the wait is much longer than I'm told and it is ALWAYS the lab that is causing problems. Consider changing labs if this is indeed the problem with delivering glasses on time. I think it's time to move on to another provider. read more

I've been going here for about 5-6 years. I don't mind waiting (I ALWAYS have to wait for a long time except for my last appt). I like the office and I love Dr. Heidi Murphy. But man some of the front dest people needs more training! So last year they screwed up my prescription, they did not put transitions on my lenses, but they did on my daughter's. And we ordered our glasses at the same time. They said they will fix it but I can't guve them my glasses because I NEED it. I need to be able to see. I was wearing my contact lenses while waiting for my glasses, training contacts because my prescription changed. I was going to return my eyeglasses once I have the right contact lenses. Then it was almost time for new glasses anyways so I didn't bother to return it. 5/16/18 My daughter and I had an appointment, suprisingly they were on time. New prescriptions for both of us. Looking for new frames and I have my training contact lenses on. Billing time came, I was informed that I am not eligible for materials until January 2019. I have NOT used my insurance this year. Rose told the front desk lady to check my account. I was told that I used it when I purchased my contact lenses last January. I told them that I always pay for my contact lenses out of pocket for years and use my insurance for my eyeglasses, I only purchased 3 months of contact lenses, who in the right mind would use their insurance for 3 months worth of contact lenses?! And they did not do anything about it. They used my insurance WITHOUT telling me! This will be our last time here! Not recommending this place and will spread the word how they screwed up! read more

Great service and knowledgeable staff especially Edgar. My entire family goes to Eye Designs and we all go to Edgar when we need to get new glasses! His knowledge on which frames that matches our tastes and needs have always been spot on. His attention to detail is exceptional and his friendly personality always has us leaving with a smile! Thank you Edgar for all that you do to make our experience at Eye Designs in Roseville always positive! read more

They have been my eye care provider since we moved to roseville. Dont expect a same day appointment because they are busy. They are accommodating clean and friendly. They do other services besides exams. My boyfriend got something in his eye and they removed it gave him drops and followed him until there was no sign of infection. He had no health insurance and it was a reasonable cost. Way cheaper than the ER would have been. Glasses selection is a good mix of super high end pricey frames and stylish affordable frames. Love this place and the staff read more

Horrible customer service!! Stood in the store for 15 minutes without even being acknowledged. I was the only customer at the time with 3 employees that I could see working. Came in as they are a VSP preferred partner. Left totally annoyed with this place. read more

Went in dec 31 2017 ordered glasses with glare resistant paid $85 extra I sent in my original frame they broke my pair. They tried to replace them with similar ones very cheap material I receive them the lenses pop right off the frame very weak material and to finish it off they were scratched on the lense. They ordered a new pair and tell me every time I call to check in if they have came in and I have yet to receive a phone call from them. It's now been 1 month and 5 days and still no glasses. No one go here worst place ever. read more

Besides the excellent service the actual Dr. Provided, the staff was awful! Understaffed, rude, apparently appointments don't apply if you have walk ins come in. Trying to get through by phone is a joke! Im so done with this place. Picked up my prescription and going elsewhere!!!! read more

I mentioned the parking situation was a issue mainly. I guess I should of thought of that before it's just your business was closer to my residence..This location is fine if you shop at the mall read more