I was looking for a new optometrist since I was new to the area, and initially quite liked Dr…read more Miyamura. However, this experience was soured by my interactions with this office through text message (their preferred method of communication) thereafter the appointment. At the time of my appointment, I requested some time to think about how I want to proceed with payments since the office wanted me to purchase unusually expensive products. About a month later, I received a text message to clarify how I would like to proceed with payment, which I appreciated. However, I shortly found out from my insurance the office pre-emptively used my insurance benefits without my authorization prior to them asking how I would like to proceed which was super shady. When I tried to clarify the situation, the office backtracked what they originally said. Trust. lost. Very unprofessional. I found the communications unnecessarily microaggressive and distasteful, would not recommend this business.

They were great! I got in the next day for my eye exam. They take Medicare and supplemental…read moreinsurance for retired people like me. Thank you!

I just love this place! Been going here for a few years!…read moreI really love this place, and forget how much until I go in for another appointment. Atmosphere great, state of the art equipment. All the staff knowledgeable! Up front on costs and not pushy to buy more. Customer service very very good. Costs reasonable.

Have to agree with other reviews. The optical center leaves much to be desired in the service dept…read more Had a new Dr this last visit and that was fine, quick and painless. I've been coming here for at least 5 years, and normally it's been great--but my last two visits? Not so much. I ordered Rx sunglasses and didn't get the original lenses. Was told they don't do that, which confused me because I've been getting the original lenses along side my Rx lenses for the previous 3 sunglass orders. Most recently, when I went to pick up my glasses, they couldn't find the case. I got handed a generic one that didn't even fit properly. Ask for another one, and they tried to hand me a soft sided case. And a lens wipe? Nope. "We don't do that anymore," I was told. The office used to give you a bag, a small bottle of lens cleaner, and a fresh lens wipe-felt like a little gift each time. Not sure if it's tariffs or what, but something's changed.

I have my medical insurance through the VA. Because the system for eye care is so backed up I chose…read morean appointment with Stephen Ching OD for my eye exam. Dr. Ching was amazing. Not only did I receive the best eye exam I have ever had, he remembered me from my visit to him a couple of years ago! I obviously don't know what eye care insurance you might have but I highly recommend Dr. Ching for your optometry needs. I would be remiss not to mention how great his office staff is! They were friendly, engaging and above all very professional. If I could rate this group higher than 5, I would!

Very friendly office staff and optometrist. Convenient hours and great service from check up to…read morecontacts/glasses

Dora was friendly, but I found the tests she provided to be lacking. It was a wasted appointment,…read morebecause it didn't fix my blurred vision :(. You would look at 2 pictures and ask which one was the the least blurry, but they were pretty much the same. So because of this, my blurred vision didn't improve and it's still blurry when looking at computer text. I just felt rushed as if she cared more about getting me out the door than she did fixing my eyes. So now I'm going to have to make an appointment with a different optometrist. I guess it's true what they say, you get what you pay for. Guess it explains why Costco is so cheap.

My experience with the entire staff has been incredible. Multiple times I felt like I was in a…read morelarge, very professional but personal office. I have had trouble finding the correct contacts. This office has gone above and beyond to assist me. I encourage you to go see them!

I recently switched offices and i will definitely be back! They use a variety do tests and she is…read moresuper sweet. They keep the office locked for security and it's right off the freeway so it's easily accessible. I would say the only thing I wished is that I could get my contacts shipped to my house but nonetheless the pickup was quick and simple.

I came here to fill my glasses prescription and John helped me out. Customer service was excellent,…read moretheir prices are reasonable and they have a nice selection! It's a bummer they're not open weekends but I'll definitely be back.

Not sure what the ladies problem was, but she was rude and curt with us. No smile and she lied!!!…read moreShe said I was not on my wife's optical plan and I was. We called VSP and confirmed I was on my wife's plan. The only thing I can think of is either racial/political prejudice. You hate to see it, but leave all that stuff at home and be professional and courteous to the customer. We will not be back and will cancel our membership as well. This place is ridiculous when it comes to customer service. They need some serious retraining in this area. You'll notice zero response here to my review. And if so nothing will happen. The same problem will still exist because it comes from the top. If the leaders are sour, the workers are too.

The Costco optometrist in San Francisco has the most terrible service! Not the doctor but the…read moreoperations. The entire experience is like they are stuck in the 90's, pre internet era! 1) you can't book online. You can only book by calling and they never answer the phone. They will call you back and then you miss the phone call and you play phone tags for like a week. 2) they won't allow you to book more than 2 appointments at one time unless you give them a debit card for a non-refundable deposit. So if you want to take your family there you have to put a deposit down. 3) they don't take credit card, only debit card or cash. 4) we were 5 min late and they refused to see us. I had to beg and beg and they agreed to see one of us. The doctor is fine once you see the doctor. But honestly, the whole booking experience is so arcane that I would not go back to them again.

Dr Brown very professional and thorough. Was seen 5years ago and stopped due to change of my…read moreinsurance. Went back and still completely pleased with the visit.

This review is more based on the customer service, not necessarily dr brown. I actually didn't see…read moredr brown for an eye exam because I was told I needed to wait several weeks to see him for an apt. I really needed glasses because it was starting to bug me that I couldn't clearly see what was on my computer screen. I went to another store and was able be seen for an eye exam immediately. I just didn't like the selection of frames. I went back here with my prescription because I liked a pair of frames they had. The customer service rep was rude and stated that I needed to pay an extra 50$ because I didn't wait to be seen by dr brown. She said if I had just the exam here, it would've saved me a lot of money. Why even tell me that, for one thing? It was just a weird sort of gotcha. For some reason, I still went through with my purchase (I really like the frames). They had to special order my size and send them to a lab to get the lenses placed. I waited another two weeks. I paid almost 300$ with coverage and realized after the fact that the lenses don't sit properly in the frame. Every time I clean them with solution, there's little beads of fluid that can't be wiped free as they are in between a gap in the frame. Wouldn't recommend the price, quality, or the customer service.

Ive had a few eye but never found that they like there job much but Dr.Martel really takes his time…read moreand addresses all my issues.

Went to ER and they scheduled me here next day. WHAT shit show. Like over 20 people in the waiting…read moreroom! over 2-3 hour wait. I took the day off work, and drove over 35 mins to this. to be told I am a "walk in" not on the schedule!?! well.... I have 3 apt I am with Sutter, got there and was told he is not affiliated with Sutter!?! wtfff why send me here. I better not get .01 of a bill. Sutter will be hearing from me as well. Sacramento must have more ophthalmologist than this. I will be leaving here with sore eyes and find a Sutter Dr for my follow up. The reviews are real. Unless you have a whole day to waste. Dont come here.

Gee, this guy is a doll! I mean, he's good at his work. Sure he's easy to look at, too, but I mean…read morehis work ethic is perfect. His office is very pleasant and clean. The gals at the front are so easy to talk to... Jolie and Kalani know their attitude is important to the business. They're very good at their job! And the guy in the glasses department has just as good a personality. I don't know his name, but he's got a smile that makes Me smile!! Dr Ching is so smart, and gentle and kind. Let him take care of your precious eyes. He's always got your best interest at heart, and your eyes are the direct road to your health and happiness. No fun if you can't see right....Right??? Let Dr Ching help you see right.

Dr. Ching is the best. He is very professional, accurate, and very thorough when he examines the…read moreeyes. He genuinely cares. Even his office staff's are so friendly and helpful. I just love everyone in this office. I mean the doctor and all staff's. They seem to have very good relationship among themselves. I think that's why I felt very comfortable while I was there. I got prescription for my glasses, and my glasses here. I definitely recommend Dr. Ching.