The selection of frames is only surpassed by the customer service. This business cares for customers

My sunglasses had a bent frame and the glass wouldn't fit back, but he quickly took them to the back and fixed them in under 5 minutes. He refused for me to pay for the simple task and was incredibly kind. Highly recommended at least stopping by. read more

Lovely store and lovely staff! They're always helpful whenever I need either my glasses or sunglasses adjusted.

Top notch customer service ​Recently to my sur​prise my current brand for high astigmatism contacts were discontinued. I called over 25 stores in NY, NJ Westchester and BX area a​nd NO ONE had a solution or took the time to care. Every answer sorry. Good luck. Well Eyes on Madison not only took the time. Called manufacturer found new brand that I could use. The team went above and beyond. A bonus was they accepted my insurance. This was a win win for me. Excellent customer service 1 stop shop. This will now be my go to for my glasses. The frames were AMAZING. I saw frames I've never seen before. I will be back read more

Eyes On Madison- Fashion Eyewear - Optometrists Near Me - New York, New York

I found this shop by chance. My daughter needed her contact lenses. As I entered Eyes on Madison, I was warmly greeted by George and Kamal and the order process was seamless. Subsequently, she has had her annual eye exam and ordered and received gorgeous Tom Ford glasses with Transition lenses. Their assortment of frames is impressive . The over all service is professional and top notch. read more

Exceptional, competent service done in a professional and friendly way. My neighborhood go-to place for all eyeglass needs.

Such a wonderful experience. George is so welcoming and helpful. He really takes the time to help you select the perfect frames. There is a large selection from extremely edgy and artsy to everyday styles. Highly recommend this spot for your eyewear needs. I can't wait to go back for another pair of glasses. read more

Great range of glasses - well selected

Went in here to check out frames. Nice little boutique with a pretty good selection. Staff was very nice. I do want to note that they carry Chanel which many places do not. They have Prada, Dior, Burberry, Tiffany, Tom Ford, Roberto Cavalli, Oliver Peoples and more. Also want to note that they do not accept VSP insurance. I am still shopping around so I can't attest to actual service but my walk-in impression was positive. read more

George and Kamal are terrrific, and so skilled. In spring 2022, i had my prescription lenses updated and my friend had recommended Eyes on Madison. My frame was quite old (about 20 years) and I love it. Kamal was able to update the lenses and preserve the frames--not an easy feat. Then, most unfortunately, i took a tumble, injured my forehead and got a black eye, and broke my favorite long-lasting frames. They couldn't be repaired but George and Kamal worked to help me sort through new frames, get my new glasses made quickly and expertly. Also, as I am handicapped, and they couldn't have been kinder or made things more accessible for me. I have the highest praise for them and their work, and would give them 10 stars if that was an option.-Barbara R read more

I had the most wonderful experience at Eyes on Madison. Kamal and his staff are friendly and attentive. I had lasik years ago and came in for my yearly check up to make sure my vision is still clear. Firstly, the eye exam was only $75 (I used the yelp deal $50 for $100). This is a great price, same as warby and significantly lower than most other rates. The eye doctor was great and answered all of my questions! The best part was that no one hounded me to get a pair of glasses in the store. I don't currently has vision insurance, but if you do they have a great selection of designer glasses and I'm sure you'd get a lot more attention vs Cohens Optical or Warby. Highly recommend coming here, support small businesses! read more

I saw the great reviews here so I thought this would be a good place to get frames as someone who has never shopped for eye glasses before. I didn't catch the name of the guy who was at the front on a Tuesday early afternoon, but he was very uninviting, rude, and kind of egotistical. Without asking me what I was looking for, he handed me a few pairs to try out. I'm willing to try different styles on, but when I told him I preferred thinner frames he told me "that's weird. We don't carry thinner." But the store did. I only saw them after I kept on insisting I liked thinner frames. I also asked to see rounded frames since the ones he showed me were cat-eyed, and he was very reluctant to find them for me. He told me the ones he pulled out look good and there's nothing else that fit what I'm asking for.. Once again, the store did have rounder frames too - and he only showed me after I repeatedly asked for it. He seemed to think he knew what looks good on me better than me. While I appreciate others opinion, it was uncomfortable to hear so much resistance to a style I wanted. When I found a pair of thin round frames that I really liked, I asked for the model and he told me "we don't do that here. Just so you can go online and find a cheaper one." I wanted the model so I would know which one to ask for if I came back. I don't know what assumptions he was making about me, but it sounded like he thinks I'm cheap. And if not, he could've worded it any other way that wasn't so accusatory and egotistical. When I seemed hesitant about the frames' price at $695, he told me "they're not the most expensive" in a matter-of-fact tone. Cool, good for you. It's too bad I saw a pair that I liked because I will not be returning to get them since I don't want to encounter him again. read more

Some of the best customer service I have ever received irrespective of type of business. They answered my questions over the phone so I knew I had found the right store to take the time to actually visit. While there, they immediately identified the issue with my sunglasses and came up with a plan to fix and how to ship it to me even after I moved out of the city. They were incredibly responsive over email and the phone. Thank you! read more

I've been wanting contacts for awhile and a lot of places I visited were very unclear about eye exams, giving out prescription and pricing. This was the perfect spot and with amazing staff! Mr. Kamal and George are extremely friendly and helpful. The eye doctor answered all my questions and explained everything thoroughly. He had me try 2 different special contact lenses to distinguish which one was better for my left eye. They aren't just trying to sell you the product, they want to help you find the best contacts for your eyes. I also got my contacts order ASAP, took less than a week which was awesome. Prices were reasonable (keep in mind its a high end place in Madison) and I definitely recommend! read more

George, you are knowledgeable as you are kind. Thanks for fitting my sunglasses!!! I will definitely be back :)

Seriously impressed. Handed over prescription, explained price range. Tried on a couple of (great) frames but then the owner (I believe) took a look at my face shape and pulled a pair of amazing frames from the case that not only fit my face but were also small enough so the arms did not hang over the back of my ears (a perennial problem). Perfect frames in about 10 minutes, and serious care taking with measuring pupillary distance on two devices AND by hand with a ruler. This is not Warby Parker or Lenscrafters. It's more expensive and it's entirely worth it for the absolutely outstanding customer service and the quality of the lenses - far superior. I rarely write reviews but Eyes on Madison is definitely a cut above. read more

Polite people, extremely slow service. Took almost a month to get ONE pair of contacts in for me....3 weeks!! Can someone please explain how one contact gets to the store first and the other arrives 2 weeks later??? Anyone?? I guess you get what you pay for, they were the most affordable around for contact eye exams($110)...and 3 weeks later still no contacts. THANKS!! read more

Great boutique for quality eyewear! Extensive selection of designer sunglasses and eyeglasses. Knowledgable, friendly staff was very helpful! I will definitely return and tell my friends! read more

Eyes On Madison- Fashion Eyewear - Nice, right? - Optometrists Near Me - New York, New York

Came in looking for WileyX sunglasses. Very few carry it. They had it. Kamal was very friendly and helpful. He was willing to answer all my many questions and patiently waited for me to make my decision with no pressure. Excellent service. read more

Eyes On Madison- Fashion Eyewear - Optometrists Near Me - New York, New York

Bent my glasses and all the places in the area that I tried to go to to fix them wouldn't, but Eyes on Madison did! Super nice and friendly owner. read more

I found myself in New York City with a contact lens that got washed on the drain. I called the store, which was right near my hotel, and they were able to find one for me, my exact prescription, the same day. read more

I'm impressed! Very friendly and willing to help staff. I wasn't overwhelmed with their selection, like other stores I've been too, which offers too many frames to choose from. Quaint and small, personable and patient staff. The location is easily accessible by most trains. Everyone who walks in receives a warm and cheerful greeting. I would definitely be back for my yearly exam and recommend to everyone! read more

I bought my first pair of (prescription) sunglasses from Eyes on Madison in 2003 and have probably bought 25 pairs (or more) since (yes, I have an issue). George and Kamal are THE BEST. There is always a wide selection of old standbys and more modern frames but their style choices are always on the money and continue to mirror the cutting edge of fashion. Their skill and customer service is consistently outstanding, friendly, helpful, professional, courteous, etc. etc. 10 Stars! read more

Great place! If you are looking for glasses, this is the place to go. George is amazing (ask for him to help you). He knows what is trending and is very helpful as well as patient. He will give you an honest opinion about how a pair looks on you and provides great recommendations on alternative choices. We even had a mix up when I came to pick up the glasses and George remedied the situation and took responsibility of it. Plus turn around is very fast at this shop. If you need a new pair in a few days, this is the place for you. read more

The guys at Eyes on Madison are amazing! The glasses selection is awesome. The staff makes the place perfect and my go to place for glasses and repairs. I was able to get a rush pair of glasses at a great price after mine broke before my honeymoon. The quality is outstanding and I truly felt they helped me pick the best glasses for me, no up-selling or vague pricing at all. Will be back for sure! read more

I had a great experience at Eyes on Madison today. Making an appointment was super easy, I made it the day before!! I arrived 5 minutes late, but was warmly welcomed by the guys in front. The doctor wasn't the friendliest guy, but nice and very laid back. He was quick, and thorough. I was a little worried when he told me he didn't have my contacts in stock for me to try out for a week. I've been wearing contacts for 12 years, and this is the first time I haven't tested the lenses before buying. Looking back, I wish he had suggested I try another brand before spending $50 on contacts I've never tested. Yikes! The price was great. I bought the Yelp deal and spend $85 total! I will probably go back in the future. read more

These guys are wonderful! Impeccable service. I've been a customer for over ten years, same staff..Kamal and George, very knowledgeable and patient lol Thank you for the great service ! read more

I came in for an eye exam (and follow up), and it was great! I feel like the doctor really took the time to listen to me and all of my annoying questions. I will be coming back to see him for sure. read more

I completely ran out of contacts right before a trip and started panicking that I wouldn't be able to get any in time. I called Eyes on Madison and talked to George who was so nice and helpful. I emailed my prescription and he called me back to tell me they had my prescription and that he would put them aside for me to pick up. I picked up them up and to my surprise they were not nearly as expensive as I was anticipating. I'm definitely going to look into switching my doctor over to them and start ordering contacts from them. read more

Ripped a contact lens while on a business trip and of course forgot to bring a spare, so I needed a replacement in a hurry. After calling several other places nearby with no luck, Eyes on Madison were able to quickly hook me up with a trial lens (of a pretty hard-to-find toric prescription, no less) and were super friendly in the process. Thank you so much! read more

Called and spoke with George for a quote. He told me to email him my prescription and insurance info. I emailed him my insurance info and he responded, asking for my prescription. Sent him prescription and never got a response. I followed up, no response. I followed up one last time and nothing. read more

I called around 3:15 and they got me an appt. at 4pm. You know when you run out of contacts. It's like you're a nerd for a good chunk of time. So I was in desperate need because sweat and droopy glasses were not a good look on me. I think I just found my new go-to eye doc. Everyone in the store was really nice, and accommodating. My doc really took his time in making sure I got the proper fitting and prescription. He really listened to my concerns and was a joy to be around (when I said, can I try dailies? He goes "love it!"). He was very patient and giving me samples, just waiting for me to put them in and also test them fit/power wise again. I found out that I was over power and the proper prescription has truly made a difference. He was really generous with his samples as well. Before I left the salesmen made sure to tighten up my frames before I left. This place is truly awesome especially in Manhattan. My only slight with them would be the actual doctor's space which was really small. However, they make it work and also this was the best deal I could find exam wise (a place in Astoria was $125 for an exam sans Yelp deal). They also have a great selection of frames from what I saw. Oliver's Peoples, Ray Ban, etc. read more

Two men sitting around doing nothing. One called my union to see if my benefits were ready yet (they weren't), and then he wants to know why I bother choosing an optometrist that isn't in my neighborhood. read more

Just had an eye exam with Dr Park. He was so great. Thorough and clear with explanations and even suggested switching contact brands for slightly better vision due to my astigmatism. They also filled out a DMV vision test form quickly so I could renew my license. Staff was very friendly and helpful. Highly recommend. read more

The People who work here are dishonest. After getting my eye exam and going back to pick up my contacts several times over two weeks. they kept telling me that they were not ready. After getting tired of going back and waiting for the contacts I decided to just fill them myself. I asked them for my prescription and they refused. By NY Law, upon request I am entitled to my prescription. And they repeatedly denied. Do not go to these people when there is so many other reputable optometrists. read more

Mostly a review on the eye test. - Much cheaper than anywhere else. The basic charge for an eye test is $120, and with the Yelp voucher it's $70. This compares very favourably to other places I've spoken to which charge up to $175 and can charge more for a joint glasses/contacts prescription, and more still if you have astigmatism, as I do. - Appointment was quick to book, on time, and went without a hitch. By comparison, when I initially tried to get tested at a slightly more corporate fancier place, they sought to charge $175 and kept me waiting for 20 minutes after my scheduled time. - Place is little and looks more "family-owned" than corporate. And the better for it in my opinion. Everyone was lovely and friendly. The glasses selection has the usual brands, but is a little thin. I plan to go to See/Cutler & Gross to get something slightly fancier. I plan to get my contacts from there because they seem so nice. read more

While visiting from Virginia, the earpiece of my glasses broke off. Since they couldn't find a suitable replacement part, the optician spent about 15 minutes effecting a temporary repair. He would not accept payment. They have a cute and friendly dog as well. What's not to like? read more

I've been going here for years, and they are the best in the neighborhood. The service is top notch, and George is just fantastic. I've referred many people here, and they all thank me. Most of all, they stand by their product and service. Go somewhere else and you'll come running back!! read more

I have always received prompt and professional service. The eye examination room is just a little cramped but otherwise these are my go-to people for eye exam and eyeglasses. They also accept my UFT voucher. read more

I came here because it's right by my office. My optometrist, while AWESOME didn't have a big selection of frames so I went looking elsewhere. They carry a reasonable number of frames, mainly popular names like Chanel, Prada, Tom Ford, Dolce & Gabbana, Oliver Peoples, etc. but more importantly a really amazing amount of eyeglasses and sunglasses for both sexes. The service is friendly, it's hardly ever crowded (and I've been there a bunch of times) and you get your glasses really quickly. I can't say much about the frames - it seemed right on par with a number of other places that I visited in the city, but I had a really great experience selecting frames here. read more