I had Pacific Fireside do work for me at the end of last year, and overall, I'm really happy with…read morehow everything turned out. We had a strong soot smell coming from our fireplace, likely from years of wood burning by the previous owners. Eli initially recommended a full cleaning along with gas logs and a top-sealing damper. When that didn't fully resolve the issue, he came back out to reassess and suggested installing a full gas insert as the next step. What I really appreciated was that Eli credited us for the previous work (gas logs and damper) and helped us choose an insert that made sense. The only hiccup we experienced was with the third-party vendor supplying the insert, since we initially had to pay them directly and ran into some issues. However, Eli stepped in, handled the situation, and arranged to pay the vendor himself, allowing us to reimburse him instead--which made things much smoother. Throughout both the initial service and the final installation, his crew was prompt, courteous, and efficient.

I called this morning needing a quick service call since I sold my home and the gas fireplace would…read morenot ignite. Jeff was here this afternoon and within 5 min identified and problem and fixed it! He was so very nice also. Thank you Jeff!

I have an old-school wood-burning fireplace that had never been properly serviced, so every winter…read moresmoke would seep into the house. Michael inspected the chimney with a camera and quickly found the problems. The original damper was mounted low and blocked much of the smoke chamber, the smoke chamber itself was rough and poorly shaped, and the deteriorated flue liner left large gaps that disrupted the draft. Rather than simply repairing the chimney, he completely re-engineered how it worked. He removed the old damper and installed a top-sealing damper, enlarged and reshaped the opening into the smoke chamber, then rebuilt and smoothed the chamber so the smoke could flow cleanly and efficiently into the flue. The result is remarkable. He took a 50-year-old chimney and made it work better than new. For the first time since we've owned the house, the fireplace drafts perfectly without a trace of smoke entering the room. As a bonus, it looks fantastic too. His crew was equally impressive. They paid attention to every detail, and even though chimney work is inherently messy, they sealed off the entire work area with plastic and left the house absolutely spotless. I'm incredibly grateful I found Michael. It's rare to find someone who combines this level of technical expertise, craftsmanship, professionalism, and genuine enthusiasm for his work. He clearly loves what he does, and it shows in every detail. It's also a reminder of what's been lost. Today, so much of construction is about replacing rather than restoring, and many fireplaces and chimneys arrive as prefabricated systems assembled from factory-made parts. There's nothing quite like finding a true mason who understands how a traditional masonry chimney is supposed to work and has the skill to improve it rather than simply replace it. Craftsmen like Michael are becoming a rare breed, and I'm grateful there are still artisans who take this much pride in their work.

Michael and his team are wonderful! I wouldn't bother hiring anyone else for any work needed to our…read morefireplace and chimney. I first reached out to Michael for an inspection when we were in escrow on our home. The home was built in 1967 and nothing had been done to the fireplace/chimney since then. He was incredibly thorough in his inspection and report, to the point that both the seller agent and our agent asked how I found such a good inspector. His quote for repairs was extremely fair and his detail helped us get a credit for the repairs needed. Fast forward to once we moved in, I reached out to Michael to schedule and he was able to get his team out less than a week later. It was over summer, so I would guess in fall/winter, it's likely a longer lead time, but he's extremely nice and accommodating so I'm sure he helps people if they are in a bind. Michael said it would take 2 days to complete the work, which it did (this is honestly refreshing because usually people quote less time and then end up going over), his guys were prompt and did a great job on all the work. They cleaned up after themselves and left the space looking just the way it was before they came. Michael then came out at the end to check out the work and ensure it was up to his standards. He installed faux wood logs and charged exactly what he paid, he didn't upsell us or anything. 10/10 would recommend!

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.

Fixed the problem right away thanks! In addition they thoroughly cleaned the fireplace and the…read moreglass stones inside.

This company provided an outstanding service from stat to finish. They inspected, provided a…read moreprofessional report with images of the damaged areas in the chimney, their recommendations and costs of repair. They performed repairs professionally , cleaned up thoroughly, provided images of the repair in a followup report. Even repaired my outdoor fire pit that had never worked properly for 2 year before they left. They left me with best recommendations on use of the fireplace and fire pit. I was very pleased with their work and feel safe using my fireplac. Worth every penny! Highly recommend Fiddler on the Roof

Moses and EcoGrizzly did a great job for us. Our situation was a little weird, in that our…read morefireplace box developed a hole in the floor and needed repair. As it turned out there were several issues. We had three different companies come out and although EcoGrizzly was slightly more expensive, they were far and away the most professional and knowledgeable. They were very communicative, did a thorough inspection and gave us a clear understanding of our options. In the end we had them convert our wood burning fireplace to gas. I was skeptical that I was going to like it, but for a variety of reasons, it's what made the most sense. In the end, they did a fantastic job, fixed all of the issues we had and made the fireplace look hugely better. Definitely recommend this company. They really stand out as being a cut above.

Honest assessment of repairs needed for my fireplace. The entire service charge went towards the…read moreactual repairs done. They didn't try to upsell. Cleaned up after themselves when they finished the work that needed to be done.

Couldn't say enough good about this father and son duo. Super honest and great work! Would t go…read moreanywhere else

I used them to take care of a bird in my Chimney. They…read moreremoved the bird, made some repairs and made an upgrade all for a reasonable price. Will use them again

Chimney services always comes with lots skepticism; it's not a usual services like plumbing, and…read moreit's not a necessity. Selecting CB is a right call. Joseph is pleasant to work with; he appears knowledgeable, considerate and delivered as promised. We took his advices and went through major works. The result and process is satisfactory. Highly recommend.

Joseph was awesome. He came out to inspect the chimney on our first home and was on time, friendly…read moreand super knowledgeable. He walked us through everything, explained why the chimney needed a cleaning, and pointed out that the galvanized chase cover should be replaced to help prevent future water damage. As first-time homeowners, we really appreciated how informative and thorough he was. He took the time to answer all of our questions and explain everything in a way that was easy to understand. We left feeling much more confident and would definitely recommend Joseph and The Chimney Brothers!

Thorough and efficient, Dannylee and Rudy completed a professional inspection and cleaning of my…read morechimney. Because of their timely arrival, their transparent pricing, their tidy cleaning, and their informative explanation of their work, I am completely satisfied with Mr. Chimney Sweep. Additionally, they did not attempt to oversell services nor products. Great service from a team of chimney experts!

Danny & team are amazing:} We haven't used our fireplace for more than 15 years!…read more They cleaned our chimney & checked the gas line. I'm looking forward to the holiday season to use it! I definitely recommend Mr Chimney Sweep for all your chimney needs