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    Facility Direct

    5.0 (1 review)
    Closed 7:00 am - 4:00 pm
    Updated 2 months ago

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    2 months ago

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    Best Buy Ahwatukee

    Best Buy Ahwatukee

    2.6
    (158 reviews)
    $$

    I had a really good experience at this Best Buy on my recent laptop shopping. Unfortunately, my…read morelaptop fell and the screen cracked so it was time to get an upgrade. Wow I probably could've just gotten the screen repaired. The laptop itself was over four years old, so it was time to get a new one, especially since I use it heavily for work. On this occasion, I had been looking at getting a HP Omni three as they had a special at Costco but they did not have any at the warehouse to try. I noticed that at Best Buy they did have that HP Omni three to be able to try on display to see if I liked it. And I'm so glad that when I tried it in person I discovered I did not actually like that laptop setting. So thankfully, I had to help from Tarj and Maddie. Tarj showed me the Lenovo yoga two and one 14 inch laptop, which was on sale due to their 60th anniversary of being in business. I like Lenovo's but usually they're a little bit out of my price range so I was really excited because this one was like $500 off so it was within the price range that I wanted to be in for my new acquisition. I really battle between the Lenovo yoga and the HP Omni X 2-in1. So I made some notes, went home and did a thorough evaluation of which would be the better purchase based on my usage for my work and then also durability. Hands-down Lenovo yoga was the winner and actually the percentage was higher for the sale off and so was getting a really good deal as opposed to you could typically get that Omni X closer to about the price that it was being offered however, for the Lenovo it was solidly $550 off and the processor was made in 2026 so I was getting an updated. So I end up ordering the laptop on Best Buy's website using my credit card because with my credit card provider I would get an additional year warranty and that also include accident insurance for up to $500 so I ordered it on the website and opted to pick it up. Usually pick up process is pretty easy, but I think because this was a high-end purchase it had to go through some additional verification to ensure it was not a fraudulent purchase. Again on this day, Tarj help me by calling the verification center, and making sure that I can take my laptop home without having to come back since I was coming from the gym. I so far and really happy with my purchase and happy with my experience at Best Buy. I did sign up for their $29 membership which allows me to try this laptop in my home for the next 60 days which is a little bit longer than the traditional 15 day return policy. Check this place out all the staff there were really friendly and I'm happy that there were nearby and helped me when I was in a bind so that I could get back to work.

    Honestly had a great experience here. Went in to primarily…read morelook at a washer and dryer - no one was over there to help us - walked over to the tv area where we saw someone and he was honest and said he didn't know a lot about washers and dryers but if we knew what we wanted he could help us get it ordered. We also were looking at a tv and he helped us with that, and brought it out and loaded it up. He was great!

    Spencers TV & Appliance

    Spencers TV & Appliance

    3.0
    (4 reviews)

    The front desk is unprofessional, a smart a**, rude, and very condescending. Need to evaluate your…read morecustomer service! Please do..check the camera of our interaction on 10/25/25 between 10-12. I walk in go up to the counter with the window. We both say hello I hand him my invoice the receipt for the stove I purchased. He asked me have you been here before, "I said yes," he said, "do you know where the warehouse is at," I said "yes" he said, "OK" hands me the invoice back and tells me to go to the warehouse. I get back there. They come down and tell me that he says I need to come back up there and show him my ID. OK, why didn't you tell me that when I was in there? Then when I get in there, I ask him and he tells me he said none of that...that he said welcome to the warehouse. When I asked him, why didn't he stop me from going out the door then and ask what I need?? He points to his computer and says I was doing my job...what!? Your job is to help a customer that just came in. So I'm completely baffled by this interaction if you said welcome to the warehouse, why did you hand me the piece of paper back and not ask me what I need as I'm walking out the door? He also tells me this is being recorded good because this interaction needs to be looked at. It was completely unprofessional, rude and made absolutely no sense, accept maybe covering himself for not doing his job correctly. Not to mention when we get home and unpacked the oven you could tell it seems to have been used and we had to scrub clean the range because the plastic that's supposed to be there to protect it was removed! I feel that this was due to him!! This was my last purchase from here...won't ever purchase another item from here, but I do have to say someone called me from there after I contacted them about the condition and they are having a new cooktop ordered and they're coming out to replace it.

    We needed a range for our rental in Arizona City. We got someone on the phone at Spencers after…read morespending several days of searching. We got a rock bottom price on a brand new stove. Arranged for delivery ($60) and setup two days later. They texted us four times, so we were right on top of the situation and never left our house. It was a pleasure doing business with them.

    Facility Direct - contractors - Updated August 2026

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