I have purchased three motorcycles from this location, two from the previous owners and my current ride from SR Power Sports. I recently went in to buy a couple of oil filters for my Dl1000. The staff is friendly and I have no complaints with the customer service. I purchased two oil filters and the person helping me suggested a new crush washer for the oil drain bolt. I paid for the items and drove home. I foolishly did not look at the invoice until I got home. They charged me $17.99 for each oil filter. The list price for these filters is $13.07. They charged me almost five bucks over list for each filter. The crush washer lists for $1.03 each. They charged $1.99. Needless to say I felt ripped off. I decided to check the prices at there website...... and found they are selling them at LIST price for web customers. They are gouging walk in customers. I realize I am complaining about small change, but if this is the way they treat there walk in customers why would I ever go back and buy anything from them again? So they lost a customer over ten bucks in additional profit, a customer who has purchased three motorcycles from the dealership. I gave them the opportunity to respond to my concerns prior to posting this review and they were silent. I wish them luck, but I will be driving to Petaluma for all my Suzuki motorcycle purchases and part needs. read more

Horrible service & sales every time I go in there, why are they still in business? Buddy just bought a new bike, and after only two months there is mechanical problems and they are not interested in fixing a brand new bike they sold, yet another reason to go to Northbay Powersports or G&B in Petaluma. After purchase care and customer service non-existent. read more

These guys a totally awesome. We are on a tour of the U.S. and needed a rear tyre and brake pads. We arrived unannounced and not only did they hook us up but they lent us a bike to go and get breakfast. Brilliant service and a great bunch of guys. Thank you Mark, Chad and all the boys. You guys rock. Guy and Sam Brisbane Australia. read more

Great service! Since the first time I've stepped into the building. Extremely friendly employees compared to other dealers.

By far THE BEST buying experience I've ever had with any vehicle. I had been searching around for weeks and most of the dealers I had come across prior to FP were not as honest as I had hoped. When I reached out to Factory Powersports, it was the complete opposite. I had called John over the phone and within minutes, had come to an agreement with a price that beat the competitors by a long shot to say the least. When I got there, I was even more blown away by how friendly and accommodating all of the staff were. I actually finished my deal with the manager Bryan who is hands down the nicest guy on the planet. He was so patient and went out of his way to make sure I got the deal I wanted. The staff really look out for the customers at this place and make sure you are happy with your purchase. Most importantly, they are very honest. I got everything I had asked for and more so! I am beyond passionate about this place... was definitely worth the three hour trip! read more

There are several motorcycle shops in the area, and this one has to be my favorite. It becomes harder and harder to find excellent customer service, especially in an environment where high ticket items are being sold. I have popped into this dealership several times now, asking a ton of questions and taking up a ton of the employees' time. They have been nothing but exceptional with me. Brian has taken time out of whatever he was in the middle of, the last two times I was in, and is a wealth of info and advice. He let me sit on a few bikes and talk shop. The guy at the apparel desk helped me with questions about helmets and gear also. Overall, I feel zero pressure in this building, and wish I could afford a brand new bike because I would definitely be purchasing it through them. Thanks again, guys! read more

I have a 2007 Yamaha FZ1. I use these guys for acquiring all of my factory maintenance parts. They have also helped me with some aftermarket upgrades(Givi setup). I have always found the staff to be helpful and friendly. I fully intend to continue using them in the future read more

I drove an hour north of SF to find my FZ07. The sales and financing staff was super friendly and helped me choose the right helmet and gear. They made the whole process go super smoothly. What also prompted me to write this review are their awesome service people. I purchased the Yamaha prepaid service, and was a bit bummed I'd have to drive to Santa Rosa each time... it's now become a pleasure to come up here to have my bike serviced. Ashton + team go above and beyond to make it a super pleasurable experience. They're super passionate about motorcycles and are amazing positive human beings. While I was waiting for my service to be done, Eric drove me downtown so I could grab a bite and beer and offered to pick me up again when the bike is ready. Ashton helped install my frame sliders and hooked me up with a brand new K&N filter. I leave with a smile each time. Thanks guys ! read more

Thanks again, for my second motorcycle purchase- (2018 YZ250F) - I won't buy anywhere else! The sales staff here is still amazing.... before you buy a bike elsewhere, do yourself a favor and visit this shop, I can guarantee you won't be disappointed! read more

I just purchased a new bike from them and they went out of their way to make me happy. The price was fair and I found them to be better than other Suzuki dealers I spoke with. I don't understand all of the bad reviews read more

I have never been treated so poorly, like I was at this motorcycle shop. I had made a deal to buy a motorcycle and they sold it to another shop without any warning. I had an appointment to pay for the motorcycle with cash, that weekend. I feel they do not appreciate or care about their consumers. I will never step foot in this business again and I encourage others to take their business elsewhere. read more

I go to Santa Rosa Powersports often to get work done on my bike that I purchased there and every time I go in the remember me and are always ready to help. From major services too "hey I heard this weird noise will you help me figure it out?" I know the crew here has my back and usually a few laughs too. I always recommend them to friends and family and I am glad I bought a bike here. But don't take my word for it head over and check it out yourself! read more

Honest straight shooters. Mike S. is upfront and honest. I traded in my Harley for a Busa. There was no playing games. I was treated extremely well. Chad showed me the overview of my new bike and the young man in accessories hooked me up with nice riding pants, Alpine Stars Riding Boots and gloves. I wasted two hours somewhere else and they played games. I traveled 78 miles from San Mateo to do this deal. It was worth it! If you want honesty, politeness five star service this is the place. Thanks again Mike S. and Chad The ride home was super smooth and it was very pleasant to purchase a motorcycle from you. EZ Rider read more

A quick note of thanks to Chad and his team at SR Power Sports. My experience began on the website, was promptly followed up with a phone call and concluded the same day with paper signing and delivery of my new 'used' bike. Could not be happier with the entire process. Super friendly people made for really fun shopping experience. I will definitely return for gear and maybe even another toy. read more

DON'T DO BUSINESS HERE! Unfortunately I had to give this place one star because I don't have the option of zero stars. Seriously, your money would be better spent driving to Petaluma or Ukiah to do business. What you can expect from SR powersports: salesmen willing to cut corners to make the sale. What you can't expect: good service or business practices. Luckily all I bought was a helmet from this place, though helmets aren't cheap. I was never informed about a NO RETURN policy on helmets, nor was I given an invoice, only a receipt. Days later, having only tried on the helmet in the store and never having worn it... With all stickers and tags still attached, I brought the helmet back for a return due to having had my needs change. They were completely inflexible and rude, said their policy was on their invoice and proceeded to look up all their invoices that day only to confirm that they indeed did not give me an invoice. When your sales team fails to do their job properly, how can you hold your customers responsible for information you failed to provide. It's not the customers fault at that point if they bring back merchandise that is not your policy to accept returns on, it's the shops fault. In business, when you botch something up, you take responsibility for it. Don't expect anyone to help you here unless you want help removing cash from your wallet. read more

Honestly, Ive come to hate having to go into this place. Im forced to every now and then due to circumstance and I always dread it. If you try to save money in any way while there they look at you like you're poor. -They are already overpriced because they are a dealer. -They are always trying to get you to buy more than you need. -If you need something specific they have to get it shipped to them, and its not really that fast. (might as well find the part online) -They don't have great customer service. Or even exceptional customer service in my opinion. -They dont really provide any gearhead knowledge if you are trying to work on your own bike. I spent 50$ in there one time cause I was trying to fix something on my engine and all they did was try to convince me to buy a brand new oil tank for like 200$. -To be honest I am not sure how they stay open or why. Its in your best interest to just try to find the parts you need somewhere else. I'm a big Amazon fan and can usually find what I need there. Returns are cake on Amazon as well. Either you get it shipped to them and they charge you up the wazoo or you just have it shipped to your house. In more part specific cases you can find what you need on ebay. read more

YOU GOTTA READ THIS yesterday I purchased a 2008 Yamaha r6. got a really good deal; paid $6300 cash total. as I was leaving the dealership they told me I gave them $100 too much. they could've kept the extra hundo easily but they were totally honest. Chad was the sales guy and he's legit. give him a call and work out a deal on a bike or quad. i'll be going back in future for sure. Josh Merrill Sacramento, CA read more

In purchasing vehicles, I do not have a complaint (as of yet). I have a ton of fun with my bike, and so far I've had it about 3 years. But... BEWARE!! This location's customer service is halfhearted at best. They rarely have any useful parts in stock (even tires)! They keep your vehicle for days, weeks at a time! If they feel your bike isn't up to par, they'll keep it and refuse to relinquish it until you pay for repairs! They had the audacity to delay repairs once when THEIR OWN CREDIT CARD was declined, YES, AFTER 2 DAYS OF WAITING! They offered a discount, then never gave me it, too! I had a line of credit with Yamaha, which COULD HAVE paid for repairs, but nobody mentioned that to me, causing very much grief and frustration with scrambling to find funds to pay for repair. (You'd think they'd mention that for everyone's benefit..!) Presently my bike is stuck there, has been there for 2 WEEKS, and after 2 ordering attempts the part we need (drive belt) is STILL ON BACKORDER WITH NO ETA WHATSOEVER! Some of the staff seem friendly, others inattentive, others in a hurry to get me to leave them alone! Unfulfilled callback offers, the constant need to bug them on status, long hold times... I am thoroughly frustrated!! read more

I just bought a new bike for my birthday. Chad and Brian made the experience smooth and painless. They went out of there way to get me the best rate on my loan. And were super cool, very real no b.s. dudes. There was one minor hiccup in the process, they were quick and honest to punt out they had been wrong, and more than made up for it by sweetening the pot for me. All in all this place was great, these dudes are great. Go there. Get you a new bike! read more

Santa Rosa Powersports is a motorcycle dealer chalked full of great employees. I recently purchased a used 2014 CRF 50 for my son. I am not going to go in to the details on everything but I will say that Chad and Tod are truly professional and kind hearted people who care about their customers. They definitely go the extra mile to make things work for you no matter how high the hill is to climb. They have earned a customer for life from my purchasing experience. Keep up the great work guys! read more

Bought a used motorcycle here a couple years back. Ended up selling it back to them a year and a half later due to how many problems it had. It was overpriced in the first place, but the salesman said it was in excellent condition and knew the previous owner personally. When we completed the final purchase they added in extra loan "preparation" fees and extra fees for the warranty I purchased that were never discussed in negotiating the total bike price. The bike died within 6 months, turned out the gas tank was full of rust which killed the carburetor. It was over $500 to fix and the dealership refused to cover it under the $500 warranty I'd purchased when I first bought the bike. When I complained it was sold to me in bad condition despite the salesman's claims, they said he was fired for issues of the sort and the place was under new management. Yet, they wouldn't eat the cost of repairs saying with the economy the business couldn't afford it. Within a year of the repairs the bike started having similar problems and I was forced to sell it for a quarter of the amount I'd payed. I made complaints to the better business bureau but the company never responded. read more

These guys seem like fun people, but once you get down to busniess, they are extremely pushy and made me feel very uncomfortable. They wanted me to sign all the paperwork without even telling me a final price, and when i aked the final price, it was about 3 grand over wha another dealer told me. I can understand a few hundred dollar difference, but not thousands. since I was a first time buyer at the time, I'm positive they were trying to take advantage of that. These guys are not the only dealer around, and trust me they time your gunna spend calling around to other dealers be worth the money you will save in the end. read more

I'm a little late in posting this review. I purchased a 2011 Yamaha Grizzly 550 new in February of 2012. The add on the internet showed the atv with a price of $5,999 "out the door." I called about the machine and spoke with Chad to confirm the price. He mentioned that the total price was going to be more than the "out the door" price. I asked him what the add meant by $5,999 out the door and he honored the price. I can't fault him for trying to get a little more for it, he is in sales. I showed up when they opened on 2/14/12 and Chad and I went to the warehouse right up the street and brought the Grizzly back to the shop where the mechanic got it ready for me to take home. While this was happening, I took care of the paperwork with the money guy, it was easy as I had a check from my credit union made out for $300 less than the sale price of the atv. Hey, I had to try. I put the additional $300 on my card. I had been shopping for this atv at multiple shops and online and this was by far the best deal around. I purchased a helmet and some other gear with a discount that was offered due the the atv purchase and was ready to load it into the trailer. Chad gave me a hand loading and strapping it down and answered all of my questions. I was surprised to read some of the other reviews, especially the ones that called out Chad specifically. Over the last couple years I have received letters from Santa Rosa Powersports offering discounts on maintenance and service. I also got a call from Chad a month or two after the purchase to make sure that I was satisfied with my purchase. I went in there knowing what I wanted and what I was going to pay. I got it for the price that I was told and experienced good customer service. To this day i have had no issues with the Grizzly and love riding it. read more

i call and asked for chad the internet manager on a ATV that they had on special on atvtrader.com the price was $5999.00 i called to ask what the total with tax and everything was and he said out the door price would be $8,200.00 i ask him why and he said the shipping was extra. i call two other dealer and asked them the shipping and assembly price they said $600.00 total the tax would be $554.91 plus the bike is $7,153.91 there price is 1043.09 more what do this guy thing the can rip people off no way. the must have a broke calculator. read more

I called and spoke with Chad regarding a TW200 for my son for Christmas. Somehow the out the door price jumped to over $1000 more than the asking price which seemed suspect to me, I then asked if they would be willing to work a deal on the purchase of two bikes. Laughing, Chad then told me he was barely making $200 profit and that wouldn't even buy lunch. I'm not sure where Chad eats lunch everyday but I refuse to purchase something from someone that lies to me. Chad, In & Out Burger has a simple menu, easy to read and cheaper on your wallet. Gladly taking my business elsewhere. read more

Once they sell you a bike, your customer service is over!!! Spent close to $10,000 dollars with them. They will bend over backwards to get you in a bike, but have a problem? forget it! Once they have your money there done!!! Was a long way from home and in their area when a problem arose with my bike. I limped over there and they wouldn't give me the time of day! They told me to go to over to another shop they had no one available. Before this I had some questions about my bike and they just say "oh yeah its fine." The only thing that saved me was getting the extended warranty on the bike so I could take it elsware. POOR CUSTOMER SERVICE! !!!! Todd to your respose below: First I asked for you and they said you weren't there, so you have no idea what happened. Also they did not have anyone look at my bike or touch it. My rear wheel bearing was blown out and the bike was squirrely and I was riding with my wife! If that's not a safety issue I don't know what is! Fact is your service dept. Did not want to be bothered. I told your guys the back was squirrely and they could ride it but they were wearing shorts and hot pipes and shorts don't go together but I'm sure someone in the service department could of at least rode it or looked at it. I was left in a dangerous situation! If you have questions, ask the shop your guys sent me too. I bought the warranty from you and they couldn't even say, hey leave it with us we will fit it in. If their not qualifyed to work on harleys why do you sell them? And how can you tell your customers like me the bike has been totally gone through by your service Dept if there not qualifyed and you have to send them elsewhere? The shop you sent me to is great! For that I am thankful. read more

I just purchased my first motorcycle from SR Powersports and I'm extremely happy with the overall experience from the time we walked in to the shop until we left with the bike. Of course being new to motorcycling I took some time in trying to find the right bike. After hours of searching online and thinking I would have to travel hours from home, I knew that making a couple of stops locally would be better. I went to another dealership and just didn't feel as welcomed. SR Powersports made me feel welcomed and had a no pressure feel. I had a certain type of bike in mind, but I just wasn't sure if I knew that it would be the greatest decision, since I thought I would have to make up my mind myself. After stopping in a few days I ended up making the pick of the Yamaha FZ-07 and couldn't be happier. The whole staff at SR Powersports was very professional with their knowledge and help with everything. It's nice how convenient they are so getting services for the bike shouldn't be a problem either. I can't wait to stop by the shop just to see the events that will be held here in the future. read more

I bought my '14 Yamaha R1 from here and don't regret a single thing. The staff was very helpful both on the phone and in person. The staff understood I was from out of town and ensured everything was processed and ready to go when I finally went to pick up my bike. I was never hassled or pressured during the purchasing process which made my decision to purchase the bike a lot more comforting and I got a pretty awesome deal! They really took care of me while I was there and if I lived nearby I wouldn't mind trusting them with services and maintenance either. While looking for the perfect bike for me I've visited and contacted several dealerships in northern Cali, thankfully I found these guys! FYI I'm a little late on the review but was quickly reminded why I needed to give these guys a 5 star yelp review,its been over a month since I've bought the bike and they contacted me just to check up on how I was liking the bike and to see if I had any questions... Customer service after the sell?... Well done guys read more

This business offered a used ATV for $1999. It was not in running condition, and the agreement was that it would have a rebuilt carburetor and fluid changes and run well for the offered price. When we came to the paperwork after a wait of a half hour, I noticed that a servicing charge of $200 had been added to the price. Clearly these people are unprincipled and they wasted my time. read more

After setting an appt for service on my husbands commuter bike, Chad was amazing from start to finish. He explained what would be done and gave us a great price. For this having to be done on a Saturday we were impressed on how timely it was handled. We would recommend this place for all of your motorcycle needs! read more

Santa Rosa motor sports financial big man bought me a helmet and the bike was just as chad described to me with a few scratches from being dropped but minor, except had ugly hand painted red parts chad did not mention that I had to remove and spent 2 days and 6 hours to paint back to stock now bike looks good black and silver no rattle can Red crap . I have put over a thousand miles on my used 07gsxr 750 with 5500 miles and it's still running like a beast ..... No complaints so thx ,also rule number one always no what your buying when it's used especially street bikes know body can tell you how the bike was rode it's kinda of a gut feeling and knowing basic mechanics of a bike ! They have called me multiple times since my purchase asking how the bike was running so in my experience it seems they are improving there customer service . Hope santa Rosa your reading your yelps and fixing the problems to keep santa Rosa motor sports strong I have worked for motorsports companies that have failed because what the customers say can break you in the long run. Thanks for selling me a great bike chad.....I bought a great strong running bike so far soo good. read more

Chad is easy-going, knowledgable, and has a no-BS attitude. I wish there were more guys like Chad out there. I was shopping for a Yamaha XT250 and called and visited numerous places around the Bay Area. Frustrated with dodgy salespeople, I was fortunate enough to find Santa Rosa Powersports. Their showroom floor had an expansive selection of bikes, and Chad's honest and approachable demeanor made the experience of buying my first motorcycle extremely rewarding. I would definitely recommend Santa Rosa Powersports, and when you're there, go talk to Chad! read more

I have always got good customer service. Very knowledgable and honest. I would recomend them to anybody.

In August I purchased a 2013 Yamaha R6. I received great customer service and they treated me like I was a good friend of theirs, practically family. I have nothing bad to say at all. If I ever need a part, I go straight to them and order it. I was approved for credit in about 20 minutes. They keep me updated on all the sales I need. I have read all the other comments and all the 1 star ratings are bogus. I have never had a bad experience there. Whether it is financial questions or service parts questions, their staff is full of knowledge on every bike. Mike, Brian, Justin, Chad, and anyone else I forgot to mention, all provide top notch service. I love my R6 and will continue to get my bike serviced here. I also recommend all of my friends to get their bikes from Santa Rosa Powersports. Excellent service all the way around! read more

I have always owned older bikes, but it was time to try something different. I set out buy an Adventure bike. One that could carry me all over this fine region, and at a reasonable price. I have dealt with all the major dealers in the North Bay, and most left me cold. So I went to each dealer, searching, investigating, and interviewing the shops for the right location, bike, and staff. After all, I would get to know them pretty well, and a good shop is a fine pleasure. Its more than a business, It is a community. In the end, I found exactly what I wanted. I found a shop that reminded me of what motorcycling is all about. It is a shop that is lively, bright, and it smells of toys and adventure. So I purchased a new Suzuki DR650 from Santa Rosa Powersports, and it has been one of the best purchasing experiences I've ever had. The staff has always been very friendly. Todd, Chad, and Brian answered any questions I had, and never tried to push me into a purchase that wasn't right for me. Ashton at the service counter is great, he has always made a space for me, whether it was a tire change on my old Triumph, or my first scheduled maintenance for my Suzuki. Marc at the parts counter is extremely personable, always finds what I'm asking for, and if he can't make you smile, at least you'll be dealing with one of the best parts counter men out there. Definitely the BEST shop in Sonoma County. I highly recommend supporting this fine establishment! read more

I've had a horrible experience with this store the three times I went there. The first time I went there for some gear and everything was overpriced. The second time I made an appointment to get my motorcycle serviced and to get new tires mounted and balanced on the front and rear rim. I went to drop it off on my scheduled appointment time and they had no idea I was coming. It just seemed as if there was no communication between the workers there. So I told them what I needed done and they called me about four hours later saying that they serviced the bike and changed the rear tire, but they are unable to change the front because they don't have the tool to remove the front rim for the bike. So I went to get the bike and they charged me forty dollars more than what they quoted me for the whole job. Unbelievable, they didn't even change the front tire. So I told them that it was way over priced and they began to tell me what happened and how I could leave the bike there or just bring it another time. I was already mad so I just payed and was going to bring the bike another time. Well earlier this morning I called and was trying to finally get the front tire changed and they told me sure go ahead and bring the bike in. So I bring it in and once again the guy has no idea whats going on even though I just talked to someone over the phone before I brought it in. No communication between the workers. read more

i brought my 06 gsxr in for a recall and since it was there i decided to let them do the 16000 mile service.the service manager quoated me 5 hours labor and i signed and went home.i thought it might be a bit high so i called two other shops and they both told me they under bid me and it should be 8 hours labor.needless to say the next week the service guy calls and says they found a problem and its going to be an additional 8 hours labor at that point im thinking i might be getting taken for a ride.two weeks later he calls again and says they made a mistake and the problem ended up being nothing and the total was going to be low and behold the equivaliant of 8 hours labor at this point its pushing a month and i just want my bike back so i pay him and pick up my bike.i will say that my bike runs like new after the work that was done i actually did not realize how sluggish my bike was running untill they did the service so kudos for that.later that night it started raining so my bike sat in my garage for a couple weeks and one sunny saturday afternoon i decided to go for a ride.i ride to the nearest redbox looking for a movie to rent and when i come out i notice my rear tire is flattened out in the center of the tire and my tread is considerably worn and not at all like i remember it being.i then look under my rear fender and find pieces of melted rubber adhered to the underside.obviously someone was doing burnouts!!.so i email them and i get a phone call to call him back.i call him back i tell him im happy with the work they did and i am "not" looking for any type of compensation just that i think its important that he knows what i found.all he could do is say it did not happen.they last thing i told him is that if i was running a business and a customer called and told me something like this was happening and wanted no compensation that he should atleast say thank you and i will look into it even if he thinks im full of it.so in parting i would like to say that they have lost me as a customer.this is actually the place where i purchased my bike new.its not even the fact that someone was doing burnouts on my bike its the way the parts guy just kinda acted like i did not matter and i was a lieing even though i was not looking for a new tire or money all i wanted was for the management to know and it be taken seriously.. read more