Great hair place! Love my hair. They really know how to make you look stunning…read more Every time I am in town to visit daughter at UK I try to fit in an appointment

I have been a client of Cha Cha's for over a year and have consistently had excellent experiences…read morewith my own stylist, which makes this situation even more disappointing. I scheduled an appointment for my daughter and specifically called the salon in advance to explain that she has very thick hair and would likely need additional appointment time. Despite that conversation, the appointment was not scheduled for enough time to complete the requested services. As a result, the stylist ran out of time, my daughter did not receive the haircut that was scheduled, and we left with highlights that were not completed to the standard we expected. What has been most frustrating has been the effort required to get the issue addressed. I contacted the salon hoping to simply have the services corrected. Instead, I spent several hours over multiple conversations trying to resolve the situation. While I understand the need to gather information, the process felt unnecessarily difficult and was met with repeated explanations rather than clear solutions. I never requested a refund--only an opportunity to have the haircut completed and the highlighting corrected. Unfortunately, after investing significant time trying to work through the issue, I still do not feel that a reasonable resolution has been reached. Based on my experience, Cha Cha's provides excellent service when everything goes as planned. However, if a problem does arise, my experience suggests that resolving it may be far more challenging than it should be. Update: To be clear, I was coordinating the conversation because McKenna was placed under my account by your staff. I was not refusing to let you speak with her. The current process of calling in, then waiting for texts or return calls later in the day, does not work well with her schedule and has made it very difficult to get this resolved in a straightforward way. Based on the photos, I am not sure what additional information is needed. The service was not completed as expected, and the highlights were not well done. Yes, McKenna would like the issue corrected. At this point, I would appreciate a direct call so we can discuss the next step and get this resolved.

Nice shop . Good…read morebarbers . Friendly atmosphere!! Top notch service . Great sports memories on the wall!

Nice workers and they were very caring towards my elderly FIL. The wait was not terrible either.read more

Eight months without a haircut due to the Pandemic. Salons out West were mandated closed. I knew…read morethe former owner of Dry Art who always gave me a great haircut, and decided to revisit them. All necessary precautions were taken. I opted for the dry cut as opposed to the wet, your choice. There are no blow outs at this time. Heather gave me a first rate haircut. Amiable as before. I'm back!

I absolutely loved my experience at this salon! Hannah did my hair- and I certainly found my new…read more"hair lady"- which we all know is essential! The entire staff was extremely friendly and accommodating, the atmosphere was very relaxing and gorgeous, and the products they use are top notch. I would 100% recommend this salon to anyone looking for a cut, colour, or even for a gorgeous blowout.

I drive all the way from Buffalo New York to have Teresa Darnell cut the hair of my whole family,…read moreand its work every penny.

This is the best salon I have found since coming to KY. the staff is so friendly, nothing is too…read moremuch trouble. Shannon has been doing my hair for 5yrs now, and I always leave feeling so beautiful. Give this salon a try, you won't be disappointed.

Left us waiting for hourse even though we had an appt and they didn't even turn the water on for my…read moreappt and they kept taking people ahead of us even though their appt was later. The staff was very rude about the whole situation very bad experience my son left in tears

The worst barbershop in all of Lexington. If you feel like throwing out 40 dollars for no reason…read morecome here. They cut hair uneven. It's been a year and I still remember how bad it is.

This salon is a gem! I've been to so many top salons ranging in location from New York to Chicago…read moreto DC to Indy and I can honestly say that Rosa, the store owner is magic! I'm very picky about my hair color and she was able to duplicate exactly what I wanted by pictures and looking at skin tone and eye color. My highlights and color is so on trend and make me feel like a million bucks! Additionally, the salon pampered me to the max. Not only did I get a head and neck massage before highlights were applied, but during the salon washing process I got an amazing head and shoulder rub and hand massage with essential oils. I was also sitting on a massage chair with my eyes covered and a warm pillow on my chest. It was so cozy and snuggly and extremely relaxing! The staff is also amazing and super sweet, along with Rosa. I'm so happy I found this place! If you are very finicky with hair color definitely go here! It was also very reasonable priced which I felt was worth every penny! I've never been this happy after a highlights service!!! Also, as a new customer they gave me a cute gift- travel size aveda hand lotion and damage remedy leave in! Seriously guys, this salon is a dream! I'll be traveling to see Rosa xx DK

I have to admit, I'm not an avid salon-goer. So, going to a salon doesn't happen often and even the…read morethought of getting my hair cut makes me nervous. I kept seeing reviews posted about this place and finally, in July I decided to see what all of the hype was about, so I peeped around online. The scheduling process is super easy online, although I don't think all of the stylists are listed. So, if you're wanting a specific stylist and they're not listed as available online, call. The day of my appointment I received a call indicating that Jessica, the stylist that I had scheduled was ill. They offered for me to see Sarom who turned out to be less expensive than the one who I'd initially scheduled. Score! I must mention that even though the cut was cheaper, Ms. Sarom wasn't less than amazing. I'm jumping ahead. It's located in the Chevy Chase area, in the same strip as Starbucks. So, parking could be an issue, but I've always been able to score a spot in the lot in front when I patronize the businesses in that strip mall of sorts behind Louie's Wine Dive. When I checked in, I was pleasantly surprised to be offered warm tea, which just so happened to be fantastic and made the short wait worth the while. So, skip Starbucks before your appointment. As I sat and waited, I noticed Sarom taking her time with the client before me. It was nice to see that she wasn't rushing like other stylists in some of my other previous experiences. I didn't know that she was my scheduled stylist, so that was a welcomed surprise when she introduced herself after she finished up. This is one of the few Aveda featured salons in Lexington. Apparently, all of the locations start with a mini hand and neck massage before your cut. Speaking of my cut, it was perfect and exactly the way that I requested it to be cut. I'd go again. Maybe next time I'll have less anxiety about it.

Wonderful experience with Julie! I expressed my ideas about the type of look I wanted and the…read moreamount of maintenance I was willing to give. We worked together to create a much better shape and feel to my hair than what I thought I originally wanted! I felt so comfortable and at ease and left feeling confident and like I made a friend! Thank you so much for helping me get my pink back as a busy traveling mom! I highly recommend this beautiful salon and ask for Julie if you have more texture or curls.

The best ever. Carla is my hairdresser and she is hip, kind, listens and is the best haircutter I…read morehave ever had. I have been trying to get a "Shag" haircut for years and by golly she got it. The shop is clean, interesting and quiet. Carla is fun to talk to because she is well read and likes to travel.

My day started fantastic, thought I explained the cut I wanted. I didn't but the cut I cut is fun…read morewhile my hair grows and I try again.Salon clean you're well attended to.

My highlights were 6 months overdue and Nate did an excellent job bringing my hair back to life!…read moreBlonde is his speciality and I would highly recommend.