Service requested was fixed quick & efficient. Get the job done as soon as possible. Convenient…read morerequest process via the online portal. Excellent job overall. I'm happy with their service.

belmont brokerage is the best the maintenance are fast and they solve the problem any…read moreinconvenience

We experienced discrimination. They let us see their 3 units. And when we came back return the…read morekeys, they told us that we are NOT ALLOWED to apply/rent because we are a family of 4. As we approached the door to go out, we heard their staff saying, "I got the keys." Like they don't want us to apply for the unit because they prefer somebody to apply for it. It was rude, very rude.

I came to tour 3 properties and the staff was rude when I came back to turn in the keys. Instead of…read morehanding back my ID, it was tossed back onto the counter, and slid off to the floor. No one apologized or acknowledged it, which felt quite rude and dismissive. The interaction was disrespectful and unprofessional. I would not recommend them, considering this was my first time meeting them. If this is how they treat prospective clients, I can't imagine what the experience would be like as a tenant.

Angie was awesome with helping me get into our new rental…read more Real property management made the whole process a breeze and got everything taken care of for me very quickly.

I would strongly caution anyone considering renting from this property and management company. My…read moreexperience with Real Property Management in Long Beach has been extremely frustrating and unprofessional. After moving out of the unit at 3951-3056 Howard Ave in Los Alamitos, I completed a walkthrough where I was told I would not be charged for cleaning. The apartment was completely emptied out -- it's a very small 2-bedroom, 1-bath unit with no garage after the property removed garages to build ADUs. Despite this, they are now attempting to withhold my security deposit with questionable charges such as "junk removal" and cleaning fees. It is now day 22, and I still have not received my deposit back or adequate communication. Multiple calls and emails have gone unanswered. On top of that, tenants had to deal with ongoing construction, parking issues, maintenance problems, and constant disruptions while living there. At this point, I am preparing to pursue the matter in small claims court due to what I believe is bad-faith withholding of my deposit. I recommend future renters document everything carefully and know their tenant rights before renting here.

If there is one thing I can sum up to describe how I feel about Concept 360, it would be that I…read morefelt they can protect my property. I am an out of state landlord who had fired my friend who couldn't do a job at managing my property. Then I switched to Concept 360 through a referral from an old colleague and everything was just right. I should have gone with Concept 360 in the first place, but you live and you learn, and it's just never too late to make the right choice. I spoke to Robin Reed first and then got to know Will Reed. Now, I directed all my communication to Dana Parsons. Dana understood my situation and provided solutions. We worked together to manage the tenant-landlord relationship without rocking the boat too much. I really appreciated what Dana has done. All in all, I felt that I can go back to my busy life and be assured that I am in good hands (like the Allstate commercial). Nathan Vo

12 years Yelp Elite Member and I am pointing this out in hopes that you will read my entire review…read moreto make sure you are aware when considering a rental unit. When dealing with this Property Management company, please make sure that you ask questions and read everything - the listing, their emails, Application, and more importantly the Lease Agreement. They will loosely use the term Security Deposit but what they really mean is a Holding Deposit. They will even say it is Earnest Money, which this term is only for Real Estate property sale. If you are serious about considering a rental property, I suggest that you review the lease prior to handing over the "Security Deposit." Just as I have explained above, they will call it a Security Deposit and if you do not like the terms of the Lease Agreement, they will keep the Security Deposit. They say, as they explained in my original post and is below, that the money provided is "Earnest Money" and will not be returned because they took the property off the market. Rightfully so, but they need to disclose that upfront and in writing and not take the entire "Security Deposit" worth one month's rent. A Holding Deposit is typically only $100 to $300 (from past experience). Additionally, when you provide the "Security Deposit" which means the Holding Deposit, they do not provide request an acknowledgement letter to be signed stating that the money will be kept if the rental does not go through. Nor does the receipt did that as well. In any case, the "Security Deposit" was handed to them, and they took two weeks to provide a copy of the Lease Agreement. It is not a standard agreement that majority of rental use. It has a lot of language that is one sided. Yes, we have renters rights but because it is a contract, I can see you'd have to go to court to fight some of the terms in the contract. Obviously, this is speculation. Please do note that if you were to take legal action against this property management company, there are provisions that state you will have to pay their legal fees. That was my main red flag, but all the untraditional additional fees like administrative fees, not being present if they need to access the apartment ($250), and so forth. It's one page. On top of the $38/month to use AppFolio app to pay for rent when my previous landlord, it was free. These items add up and rent is expensive to begin with. Be smart. Don't hand over money. The Lease and the Security Deposit go hand in hand and submitted at the same time. It's not Security Deposit first. Like they say, scammers usually try to rush you over the phone with a sense of urgency. This is the same. Make sure you are covered, and trust your gut instinct. A few people have messaged me after my original review and said it happened to them too. Don't be fooled. Why would you be penalized if they took down an apartment from any listing prior to having a lease signed? Because you already gave them the so called "Security Deposit." All they have to do to change this is call it a "Holding Deposit," and give the least upfront to potential renters. Then they wouldn't be doing anything unethical. If I didn't have contract knowledge or common sense, I'm sure I would've been dupped. I just wish property managers who hire this company know their practices and even look at the lease agreement they are providing potential tenants. Yes, it'll protect you too as the owner but it just doesn't seem right given people who rent really don't have that much money to give away. PS. Their comment to my previous review, which all of this is now edited, is incorrect. Please research further in regards to the terms they will use and know your rights. What's right, what's wrong, what can they do, what they are not allowed to do, and more importantly what's legal, what's illegal. It is funny to see that their comment was really to find out who I was versus, "I'm sorry for the misunderstanding." That gives you the whole story on their customer service skills and intentions. Their good intentions are for their clients, obviously. Be nice, have more properties to manage. I wonder where the "Earnest Money" as they call it, goes to? To them, or to the property owners. LOL

Appleby has managed my property for 20 years, and the provide consistently excellent and responsive…read moreservice. They help with the City programs around low-income assistance for tenants and are proactive about repairs. I work with two other property management companies and Appleby is by far the best. For tenants entering negative reviews, remember that this is a property management company, often it is your HOA Board Members or the landlords are making the decision to accept/fix your maintenance request, not the management company. The property managers are not the final decision maker on your requests or complaints, but they have to deliver the bad news.

If you're looking for a property management company that treats homeowners like adversaries instead…read moreof clients, you've found it. I've owned/managed my unit for years, and nearly every interaction with Appleby Property Management has turned into an unnecessary battle. Instead of helping owners, they seem far more interested in creating obstacles, sending warning letters, and making simple issues far more complicated than they need to be. Need to perform improvements? Expect pushback. Trying to rent your property? Expect more pushback. Need a straightforward answer? Prepare for vague responses and finger-pointing. One incident was particularly absurd: a noise complaint was lodged against my unit when my tenants weren't even home. They weren't in the building. Despite that, the situation escalated to the point where legal counsel became involved. That's not competent management--that's poor judgment. Most recently, someone parked in my assigned garage space without authorization. Rather than offering any meaningful assistance or even attempting to help identify the responsible party, the response was essentially, "Not our problem. Call a tow truck." Yet this same management company seems to have no shortage of time when it comes to policing owners over far less significant issues. Consistency matters. If the Association is going to take a hands-off approach when owners need assistance, then it should stop inserting itself into every other aspect of owners' lives. Homeowners pay HOA dues with the expectation of professional, fair, and consistent management. Unfortunately, my experience has been the opposite. Communication has often felt dismissive, accountability is lacking, and the overall approach has been unnecessarily adversarial. I sincerely hope the Board takes a hard look at how owners are being treated because this level of service does not reflect what homeowners should expect from a professional management company.

I'm a property owner and had a great experience working with her as my property manager. Christina…read moreput in a lot of time and effort helping me navigate through difficult tenant situations, and I really appreciated how much guidance she provided throughout the process. She was responsive, practical, and genuinely helpful when I needed support. Property issues can get stressful fast, but having someone knowledgeable and steady in your corner makes a big difference. I'd definitely recommend her to other owners looking for a property manager who actually cares and knows how to handle tenant matters professionally.

Cristina and her team have been absolutely fantastic to work with. They are professional,…read moreresponsive, and truly care about their clients. Anytime I had a question or needed assistance, Cristina responded quickly and made the entire process smooth and stress-free. I highly recommend Cristina and her team to anyone looking for reliable and trustworthy property management services. Thank you again for all your hard work and support!

They are very efficient and communicative. Claudia is kind, helpful and easy to reach!read more

I have contacted them multiple times, sent emails and I get no response back. For a group that is…read morecontracted to lease out property's I dont see how they offer a great service if they are not available to assist potential tenants. Dont bother calling their main line, no one ever answers. Horrible service! I was interested in a condo that have posted. If their service is like this there's no way I would want them as a property manager!!

Do not try their program if you have a bankruptcy, they make you promises to save your home, but in…read morereality they want you to lose your home for their own benefit.

Karla Medrano and folks at the Fair Program are incredible!…read more First, I'd like to thank the woman who initially called and put me in contact with Karla, she was persistent in a very respectful manner; which is why I agreed to meet with Karla. I knew I needed to do something, but the thought of doing anything overwhelmed me. Karla helped me sort through paperwork and files, we called my bank, and I applied for a modification. The modification was granted within a few weeks. Thanks for everything!!!!