I came in with a phone issue. I couldn't figure out my screen was glitching and it wouldn't hold a…read morecharge. Nichole was super friendly and immediately put me at ease. She took the time to explain what was going on and showed me the exact problem with my charging port. I really appreciate how knowledgeable she was, not just about phones, but also about computers. We ended up talking about a few laptop issues I had as well. You can tell she genuinely cares about her work and her customers. Everything was fixed fast, and the price was more than fair. I highly recommend FixZone if you want quality service, quick turnaround, and someone who actually knows what they're doing!

"TAKE YOUR BUSINESS ELSEWHERE"…read more In summary, Fix Zone charged me $60 just to look at the phone (other places offer free diagnostics), expressed new issues that were not present when I gave them the phone, changed completion dates, and maintained an extremely rude and defensive attitude towards my family and me. After spending upwards of $350 and waiting over two weeks, I finally got my phone, which originally only needed a screen replacement. I hope this review can deter any customer who needs repair and encourage them to go elsewhere. In May, my iPhone 14 Pro Max showed a fixed white screen. This issue is common among iPhone 14 models and requires a screen replacement. In my case, the touch recognition still responded, Siri still worked, and I could still receive calls; it was obvious that the phone worked, but the screen had an issue. No simple remedy restored my phone, so I decided to go to my nearest tech repair shop. I met Nichole, who quickly diagnosed the phone with a "bad screen". The quote was $200, and she told me she would be done in less than 30 minutes. When I came back, she was finishing up and told me the phone seemed unusually hot, so she requested to take a longer look. After another 15 minutes, Nichole informed me that the phone was overheating, along with motherboard issues that were causing the screen to turn purple. This time, it would be 5-7 business days and another $100. After thinking of my options, I determined that my phone had never overheated, and $100 for a motherboard repair, which is $800 at Apple, is suspicious. I told her that I wanted to take the phone to get a second opinion. She responded aggressively, telling us that the phone was completely broken and that she could not give it back. I asked her to show us the "purple screen". She pulled out my phone that was halfway open and aggressively flipped the screen back and forth. After a minute or so, it flashed purple. I asked her, "I have never had an overheating issue. If the motherboard had been bad this whole time, why wouldn't the screen have been purple rather than white when I had it?" She responded with, "I don't have all the answers". I was forced to comply, and after the 5-7 business days had passed, I visited Nichole to check on my phone. I asked how the repair was going, and she told me the repair hadn't even begun because of an incoming part. She quoted another 1-2 weeks! Throughout this process, I am completely helpless and dependent on the words of Nichole. At this point, I haven't had my phone (that has my banking app, my work app, and all my communication) for a week. As I was leaving, she, sarcastically, told me to "have hope". I could not be more furious and helpless. It was Thursday of the second week, and I called the Fix Zone to speak with Nichole for an update on my phone. She told me that MY PHONE has yet to come in, and the delivery service quoted 3-5 business days from yesterday. I asked, confused, "But you still need to repair the phone once it arrives, so when should I expect my phone?" She told me they no longer repair the phone once it arrived, and she repeated: "They told me 3-5 business days from yesterday". I reiterated that this situation has been frustrating, as I have been without my phone for two weeks. Once again I asked her ", So should I expect it by the end of the week?" She rudely responded with, I CANNOT get any clearer than 3-5 business days from yesterday. As she was hanging up on me, I asked her for an estimated resale price for my phone, as the Fix Zone buys and sells used phones. She told me, "I'm sorry, I don't have the phone market memorized." I reminded her that they sell used phones, yet she again told me, "I don't have the phone market memorized". Of course, when my iPhone was ready for pickup, there were more issues regarding the agreed price, as she keeps all her important documents, such as our contact information and owed balance, on heart-shaped stick notes sitting on her desk. I have never written a review, but I felt especially responsible to discourage every customer from using the Fix Zone. I hope that people take their business elsewhere and save themselves the disappointment and frustration that I have experienced. I invite any concerned customer to contact me so that I can provide additional information.

Charger port on my iPhone malfunctioned and my warranty was up. I took my phone in within 45 min my…read moreprob was resolved. The place is straight forward and bring cash as it offers a better deal.

The assistant was very helpful , I was finding a iPhone case and a screen protector…read more And she helped with the size. Thankful

What a dilemma: pay $99 for an Apple watch screen repair or shell out 2-3 times more for a brand…read morenew watch? I wanted to surprise my Chef friend in GDL by seeing if her watch was indeed repairable and lo and behold, it was! I first searched on my trusty Yelp app some price quotes and on a Sunday, received a message from Katy Cell Phone Repair and brought it in the next day. Located inside a shared space with a shipping store, I was greeted by Ali and quoted a $99 screen replacement price. No passcode or further information was required. Within 2 days, the watch was completed and I was charged the quoted amount. Upon sending the video to my Chef friend, she was so shocked to see her watch restored! I feel good about my deed of repairing her watch, meeting a trusted and fair electronics repair team of Muhammed (that's my mnemonic to remember the duo's name: Muhammed Ali!), and keeping the electronics landfill low with a repair. Great Yelp app response quote time, professional and fair pricing, ample parking. Highly recommend 5/5 will return.

Came to get LCD/screen replaced/back glass repair. The screen is intact but now screen dims on its…read moreown, none of my charging wires work on the port and phone gets hot. Apparently, I had this PRIOR to coming but all new problems happened after my initial repair. Couldn't repair back since I have a motherboard issue now, as well. I would definitely not return.

He fixed my iPad screen in 45 minutes! Works great! Best priced in the area! Store is clean & he…read morehas lots of parts in stock! Stop by for your repairs!!

no first of all he didn't close my device all the way . mind you and it's like stuff coming inside…read moreof my screen like water and tissue js from whipping it down it has residue on it because of it .i payed 106$ for straight bull and y'all need to fix it now ! my device is ruined .like the screen isn't even on bro

I'm glad I found this location. Had a little extra time while at home and found this extremely…read morequick shop to fix my iPhone and get some better items for it. He explained the price and what how he would restore it. Very clean shop. He was such a gentleman and extremely professional. I will always have him to repair stuff, my iPad next. He fix more than phone and he's a photographer, go figure

Superb customer service. Honest and to the point they don't try to oversell or overcharge you at…read moreall. And they are fast and completely professional. The owner takes the time to answers all your questions and concerns and explains to you total cost and detail. I appreciate the professionalism and great customer service. I highly recommend coming here. Very clean store and nice selection of cases.

Repair my IPhone on spot,best service and Best price…read more Customer service is awesome. Highly recommended

I dropped my iPads off to get the screen fixed. They said I would be able to pick up the next day…read more They were ready the next day, I had to wait an additional 2 days for them. I received my iPads back, took them to put a screen protector on them, one is still cracked. They said it is my word against theirs. Completely unprofessional and I do not recommend AT ALL!

I needed him to fix my touch pad for my computer. He was very good at communicating very…read moreaffordable. Give me what I wanted.would definitely recommend.

I desperately needed an affordable and quick repair after damaging my keyboard. Houston iPhone…read moreRepair had the cheapest and fastest quote by a long shot! $150 and 3 hours and my MacBookAir was as good as new! 10/10

Super easy to communicate with and incredibly friendly! Truly a great experience and would not…read morehesitate in the slightest to recommend this business to anyone needing a repair for their iPhone! Oh, and fantastic pricing as well!

These guys were very professional and fair. I'll be going back to this shop likely. Top notch.read more