We enjoyed our three day stay; the hotel is very conveniently located, affording easy access to wherever we wished to go. The staff was friendly and the coffee excellent! Best of all, we were able to enjoy the work of local artists! read more

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Our experience here on 6-6-2026 to 6-8-2026 was not pleasant due to their internet service being down the entire time we were at the hotel. I've never been to a Marriott property where the internet was done for more than 1 hour. This place had the internet down for more than 48 hours and it still wasn't fixed by the time I had checked out. Didn't seem right that we had to pay full price for a stay where wifi was down and staff was unpleasant. I wrote an email to the management while I was at the hotel to discuss this matter and no one addressed the issue until I went to find Chasity the General Manager as I was checking out of the hotel. 2 days and 2 nights of silence from mgmt - apparently no one works on weekends. Front staff Sherdiah was not helpful, not friendly and mouth was always full of food when I needed to talk to her. I just don't understand why she was always eating when customers are on site asking for assistance. She would come rushing out of the back office with her mouth full of food. She also never offered any gold member welcome gift until I went downstairs to ask her. I'm not sure how the management trains staff here or maybe that's just how she operates. Just seems like there is no accountability. And lastly, since no one was at the front desk on 2 separate occasions, I would approach the back office door to knock on it. That's the exact time when Sherdiah would rush out of that room and tell me to back away from the door. I mean is that weird or what?? What else do you want me to do? Wait around forever for someone to come out when I can frankly just knock on the door? Very rude. I don't think I would recommend anyone to stay here. Other than Rhonda who was nice, this hotel seriously needs to reconsider how to be accountable to their paying guests. read more

We arrived late in the evening but the receptionist was very pleasant and super helpful. She was very thorough and answered any questions I had. We didn't get to experience the continental breakfast since it did not start until 7am and sadly our tournaments began at 7am. Our room was clean and had everything we needed until we were told that they only clean rooms every two days unless requested. On our second day, the housekeeping staff did NOT clean our room even after confirming with the front desk staff that we still wanted our room serviced. We only got new towels when I asked them directly for towels. Apparently the housekeeping team told them that they serviced our room. Very frustrating on top of not having any breakfast available. I will say, the lobby and hallways were always clean though. Even though majority of the front desk were very nice and pleasant to speak with, there were a few during midday that weren't the best. Never at the desk. read more

The room was fairly clean. And the staff was semi-friendly. However, our room had a sticky spot on the carpet, there was no hand soap, we had two bulbs in two different lamps that were out. When we went to the front desk to ask for a new bulb, it took forever for an employee to come to the front desk. There was a line of about 7 people waiting for help. I have stayed at other Fairfield's and this was not what I expected. read more

Very good accommodations. Immaculate common areas. Quiet rooms. The only reason that I didn't rate 5 stars is because there was "urine drips" on bathroom floor in front of toilet when we arrived. Made me question exactly how clean my room was. Maid service is every other day. read more

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Beds are big. There's a hot tub Pool.was closed. Walk in shower. Free breakfast. We passed because we had to leave early. No freezer in fridge. A minus read more

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We stayed here recently to extend a family trip after staying at a resort. It was the quiet season in February. We were able to book a room the day before our stay. We were able to check in sooner than the projected time, via mobile check-in and the mobile key was ready quickly. The room was clean and pleasant. The staff were excellent, greeting you as soon as you walked in, answering any inquiries and were very helpful, friendly and professional. It's just a little bit off the main drag, so it was pretty quiet, though we did hear a few loud vehicles. It was a very convenient location, and we will probably stay here again. read more

Pretty nice! Our room was clean and so nice! Staff are all super friendly. The outdoor hot tub and pool with water slide is super nice! My only complaint is that the breakfast was just not good at all. I had a great experience, though, and would stay again. read more

Fairfield by Marriott Inn & Suites Pigeon Forge - Nasty watered down eggs - Hotels Near Me - Pigeon Forge, Tennessee

We had an excellent stay here. We we arrived, Steve made the check in process very smooth. The room was very nice and very clean. Bradley at the front desk is very knowledgeable about the area and made some great suggestions for dinner. The breakfast was hot and delicious and the 2 ladies who prepared breakfast were a pleasure to interact with and made sure that everything was OK. Nice fire pit inside and outside with a very relaxing area to sit outside and enjoy breakfast or the fresh mountain air. We will definitely stay at this property again when we are in the area! Kudos to a fantastic staff and amazing property. Conveniently located to everything! read more

How does this place only have 3.5 stars?!? We loved this hotel! Rooms were immaculate and new. Furnishings were not the cheapest- in room couch in our suite was stylish and comfortable. Bathroom was gorgeous with roomy shower. Bed was super comfortable- Netflix and other streaming available on the tv....even the price was right. They also had a hot breakfast- we didn't take advantage of that but it looked good! We will definitely be returning read more

Staff was awesome!!! Room was clean and so much more than what we were expecting!!! We were expecting a standard room with a bed and a couch, maybe a desk? However, our room was HUGE, had a TV in front of the bed as well as the couch, and had a giant bathroom. We loved that the TV offered Netflix, Showtime, etc. It is such a luxury to be able to log into your own personal Netflix accounts while on vacation. As for the breakfast. There was such a variety of options and everything we had was great aside from the scrambled eggs. They were a bit wet for our liking, but other than that breakfast was awesome!! We weren't expecting too much from this hotel, but it exceeded the 4+ star hotel we were at the night before by A LOT. We wish we would have gotten to use the pool, but there's always next time!! read more

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Great location. Newer looking hotel. Friendliness of staff is hit or miss but rooms are not very clean. Sanitized for our safety yet trash is in the corner of the bed. Had to move rooms and the second had chips on the floor. Makes you wonder how clean and sanitized the room really is. Also for an extended stay you are asked to put your trash and used towels outside your door because house keeping is not allowed in your room during your stay. Not an issue however you should not expect to have those items replaced by house keeping(say leaving a bag of clean items outside your door) you have to request those items from the front desk that is half manned.mask are required according to sign on door but very few staff members wear them. read more

Fairfield by Marriott Inn & Suites Pigeon Forge - Trash on the floor of sleazed and sanitized room - Hotels Near Me - Pigeon Forge, Tennessee

Nice convenient location. Hotel amenities are nice. Nice pool with a Kidde waterfall. Nice hot tub. Nice relaxing fire pit area. Disappointed continental breakfast was not offered due to covid-19. The community coffee pot was available so not sure why breakfast was not offered. You have grab and go muffins, honey buns and such was offered. read more

Fairfield by Marriott Inn & Suites Pigeon Forge - Pool, hot tub, relaxation area - Hotels Near Me - Pigeon Forge, Tennessee

Stayed here during my visit to Tennessee. Never stayed at the Marriott because I assumed they were way out of my price range. But when we arrived early in the morning around 3a.m, the hotel we were going to stay at (that was right beside this one) said that their computer was going to take 30 minutes to start?? IDK why?? Think she just didn't want to check us in.. so we rode around looking for another one with good reviews. Could find a nicer one so when back to the first choice. (Keep in mind 30 minutes had passed since we first asked) My friend went in this time to check us in. The woman said it was going to be ANOTHER 30 minutes! Obviously we were tired from driving all day and night so we decided to got ahead and check into the Marriott next door. They had us a room within minutes and it was a MUCH nicer hotel for the same price! Very clean and an amazing shower. Wish I would have taken pictures of it. read more

Overall the hotel is in a good location and even though there's Covid restrictions, they do provide a grab and go breakfast and towels/bedding when needed. However I went to put on my pants on one morning and immediately felt sharp burning. To my horror there was red ants and I think ticks all over my pants. After searching we noticed my suitcase was full of them! They were coming off the wall/window! Went downstairs and wasn't offered any help. They just said you can spray it with raid. Lol my suitcase!? We missed our morning zip lining reservations bc we ended up having to do a couple loads of laundry and spend forever getting all these ants out! Stay clear insect problem! read more

Fairfield by Marriott Inn & Suites Pigeon Forge - Had to put the luggage in the shower to remove. Full of insects from the wall - Hotels Near Me - Pigeon Forge, Tennessee

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There were things I loved about our hotel and things I didn't really care for. Let's start with the good: the location was great! It was just off of parkway (the main road through Pigeon Forge) but was super close to lots of restaurants, the Island and shopping. Our room was super spacious - we got the suite with 2 sofas so we had a front room with a sofa and TV plus another sofa in our bedroom. It was nice to be able to spread out for our 5 day stay. There were plenty of hand sanitizer stations on every floor plus the lobby and they were always filled up. The outdoor space was very nice. We didn't use the pool or hot tub, thinking it would be really crowded we decided not to bring our suits. It was not crowded and I wish we would have. They also had plenty of tables and chairs and a fire pit. Now the not so good - the front desk staff were not very friendly or welcoming. Most of the time there was nobody standing out at the desk and you had to wait to get helped. The room... Yes, I know I said I liked the size of it and I did but it was laid out really strangely with lots of wasted space. And the TV in the bedroom was about 15 feet from the bed. Just weird. The breakfasts were just awful. I know that with covid-19 the breakfast situation has to be 'pre-packaged' but still, I felt like it was the cheapest options available. And lastly, the in-room coffee machine. Come on, everyone has a Keurig these days, time to upgrade! Thankfully there was a Starbucks practically within walking distance. Would I stay again? Maybe, maybe not. read more

The rooms are very clean, but that is to be expected for a hotel that has been open for 15 days (as of March 29th). The rooms are updated with no older amenities. Very nice lobby area with free printer and computer to use. Fire pit out back along with a hot tub and swimming pool. Most swimming pools are heated, especially in newer hotels, but sadly the hotel here does not have a heated pool. There is free breakfast in the mornings starting at 6:00. The hotel does not get 5 stars however because of minor issues with construction of some of the rooms. For example; ceilings in the rooms are poorly painted in some places, and wallpaper in some parts of the bathroom isn't applied very well which will cause future issues in the future. Would I stay in this hotel again? Yes I would, not a bad price for a new clean hotel, with modern amenities. read more

. I am a Bonvoy member and didn't realize I prepaid in advance with no option for cancellation.   I have COVID and explained that to the rep when I called in to follow up on the charge to my credit card.  The  guest experience was horrible, rude  and not sympathetic at all.   I understand exceptions could be made in this case but I was not even given the opportunity to provide documentation addressing my current  condition.  This is bad business and the fact I was not even given a credit for a future stay is to say the least uncompassionate.  So what would you have me do to come anyway and possibly cause and outbreak to your staff and patrons? read more

When checking in, carpet was filthy and a dirty pillowcase was left at the door. Staying tonight's and this is how the bed was left. Disappointing. Recommend the courtyard less than a mile away. Laziness at its best. Update: housekeeping smoking right at the exit. read more

Fairfield by Marriott Inn & Suites Pigeon Forge - Hotels Near Me - Pigeon Forge, Tennessee

Very disappointed in our stay. For $300 a night you would expect much cleaner rooms, nicer beds, and some sort of grab and go food offerings in the morning. There are many other options in the area. read more

Really great hotel and service! Very attentive staff and quick to respond to requests. The hot tub was still being installed so was unable to use but an all around great experience read more

Very clean hotel with friendly and attentive staff. Plenty of amenities to choose from, and a great continental breakfast. Reasonably priced as well. read more

Stopped for one night. Staff were very friendly and helpful. The pool, hit tub and outside fire pit were a wonderful and relaxing option after a long day! Breakfast was hot, good and everything was clean. It is a very new but the staff were also very good about keeping it clean. read more

Stayed here for 2 nights. A little pricy and also not very clean. Hot tub was broken as well.

We stayed here for a quick weekend trip and it was such a great experience. The hotel is new so absolutely no issues with anything. The pillows are fluffy and they even give you that extra 4th pillow that always seems to be missing at hotels! The staff are super friendly. They were really helpful with recommendations on restaurants and attractions to check out and places to avoid. The pool is so fun! There's a water slide and fountain for the kids and the hot tub is more secluded with trees surrounding two sides and it just felt great to sit and relax a little way away from the pool. The outdoor seating is ample with options in and out of the sunlight. Also the hotel is one road over from the main drag (Parkway). So there's less noise, but going out and enjoying the fun is less then a mile walk. It was perfect for what we were looking for. read more

Location is great, hotel is clean, only issue here is staff and management. We have Titanium with Marriott BonVoy with guaranteed 4:00pm check out which was requested both during mobile check in and in person to specify 4pm as the app only allows you to check a box, not specify a time. At 11am the day of checkout housekeeping knocked on the door and said they had us checking out. When I said we had 4pm late check out she said "Can you leave any earlier we plan on being gone by 2:30". Because I had a work conference call at 3:00 I apologized and said I couldn't. She replied "well, most of our guests are willing to accommodate us". We did run at lunch and our keys were deactivated so we had to go down to front desk so I told them what happened and no one down there seemed to care beyond saying they weren't surprised I was told that by housekeeping. I unfortunately left 2 shirts in the closet, so we called in the next day but were told people were already in the room so they couldn't check it. They called the person who was suppose to clean it but he said he didn't see them, so clearly they don't clean the closets. We called Marriotts Corp and have a ticket open, but so far no response. Unfortunate too because the hotel is nice and in a nice location. We've stayed TONS of nights in Marriotts all over the country and this is my first ever review, it was that upsetting. read more

Hotel is brand new, I think opened only a few months. It's extremely clean, modern, and met all needs. Hotel has a pool and hot tub. Just wish the outdoor pool was heated. There was a beautiful fire pit going. Room was a great size, bathrooms very roomy and nice. Only negative, staff wasn't allows present in the lobby. I waited more than 15 minutes to see anyone on more than one occasion. However, will note when staff was present they were very attentive and done what was needed to make the stay great. They need an extra person working the front during checkin/ checkout times. Breakfast is good, expected a little more variety. Hot items is 2 meats and eggs. Make your own waffles. Everything else is cold foods. The lobby area is big and accommodating. All in all a fabulous stay, would make this a regular stay option depending on price. I notice it can get very expensive on weekends and peak season. read more