Very bad about keeping appointment times, bad customer service. Go somewhere else that cares about your time!

Dr Ngo and her staff are amazing! Brought my two boys to the office for a check up and cleaning. The office had a kids room with toys and a tv that kept them occupied. I referred all my friends and family to the office and so far everyone has thanked me for the referral! Would highly recommend! read more

Staff are super friendly here. The doctor takes her time with us and very honest and doesn't charge us wrong. Definitely will stay with her for a long time! read more

Dr. Ngo and the entire staff at Fairfield Ranch Dental is amazing! I had gone way to long without getting proper care for my teeth. I was embarrassed and nervous and I was immediately put at ease and treated with such kindness and dignity. My whole family are now patients of Dr. Ngo. I highly recommend Fairfield Ranch Dental! read more

If you are looking for an excellent dentist, look no further. The staff along with Dr. Ngo are some of the sweetest people you will ever meet! When I say she genuinely cares about her patients' needs I am being 100% sincere. She will always be honest about the work you need done and will be extremely thorough with everything. From simple fillings to complicated implant crowns, she takes the time required to do an excellent job. The two hygienists are so sweet as well! As of now it is Brittany and Gabby. Both young ladies who haves worked very hard to complete the credentials needed to be amazing hygienists. They both love sports. Brittany is extremely into Hockey and Gabby can talk to you about baseball, football, or basketball. Never a dull moment at Fairfield Ranch Dental. Especially getting to watch my channel of choice while getting any work done! They are kid friendly as well and even have a playroom with a TV and toys for your children to be entertained while you relax and get work done. read more

I was looking for a new dentist because my dentist of 30+ years retired during the COVID pandemic. I decided to have a consult with Dr. Ngo at Fairfield Ranch Dental after reading positive reviews. Dr. Ngo and her staff spent a long time during the first appointment taking X-rays, cleaning my teeth, and discussing the overall state of my dental health. Dr. Ngo was surprised that I still had my wisdom teeth. She pointed out that 3 of the 4 wisdoms were pretty badly decayed, and suggested an extraction of all 4 to avoid problems in the future. I was not too keen with the idea of extractions, but Dr. Ngo, using the X-rays and her instruments to show me the condition of the teeth, convinced me that I should go through with the process. She referred me to Dr. John Allen, an oral surgeon in Pomona, and I was pleased with his work (I am leaving a separate Yelp review for Dr. Allen). I am now visiting Fairfield Ranch every 4 to 6 months for cleanings. Dr. Ngo has also performed some minor work; she works efficiently, and is concerned about minimizing any pain. The staff is friendly, and the office is flexible in terms of scheduling appointments. I do not have dental insurance, but the prices charged for services are reasonable. I definitely recommend this dental office, and Dr. Ngo, for anyone looking for a new dentist, or a second opinion on an issue. read more

Dr. Ngo is awesome, very friendly and she actually listens. The front staff is awesome and they are on par with all the insurance stuff including the estimated co-pay and additional cost so you are fully aware of what's going on and you don't get any additional surprises when coming to paying your bills. I've left my other dentist because the front desk was horrible...but this place they got their stuff all together. Highly recommended, they are very honest and don't upsell you un-necessary premium procedure that you don't need. I stress they are very HONEST!!! read more

I've been a patient for several years! Sorry I am barely writing my review now. Dr. Ngo is so thorough as well as her staff! Never have to wait and they do a great job of reminding me. Just make sure you book in advance because she is booked month ahead. read more

The entire staff was very efficient and kind. I would recommend them for your dental care.

If you are a patient who dislikes dentists or fears them then this facility is the place for you. Dr Ngo is just the sweetest lady and her staff is just as kind. She is so patient and very good at her job. She does excellent work and makes you as comfortable as possible. I've been going to her since they opened and I trust no one else with my teeth. read more

Dr Ngo is amazing. I wouldn't trust anyone else with any of my dental work. She makes you feel so comfortable from the start until the end. Shes honest about the work you need and takes her time explaining to you what you need and why. She takes her time during the procedures and doesn't rush. Staff is great! Office is comfy and and in a nice area! read more

Thank you Dr. Ngo for taking care of our family dental needs. We have been coming to her for at least 5 years now from a friend's referral. I love her work fixing my front teeth from other office. She made it simple and pretty and matching the first try of putting on my crown. No hassles of coming back for at discomfort. We will be her patients for many more years..... read more

I've been going here for the past 10 years, Dr Ngo and the rest of her staff are awesome! I won't see anyone else!

I needed to get my wisdom teeth pulled out because my teeth were starting to crowd up. So I asked a close relative of mine if she knew a good dentist. She referred me to Dr. Natalie Ngo. Apparently my relative has been going to her for years even before she moved to this location. So, I made an appointment and went to see the doctor. I'm quite impressed with the office. It's clean and very nicely decorated. It felt welcoming inside. All of the equipments are high-tech. There's a screen in front of me in which I can see the procedures done to my teeth. Dr. Ngo and her staff are very professional as well. They made me feel comfortable and at ease as I was VERY nervous getting my teeth pulled out. Before I know it, the process of pulling my teeth was already over. It was pretty quick and easy. I am now going to get my regular check ups done with her. read more

Update - got call from the office and apologized for difference in opinion. Must have noticed my reviews. Offered to refund and give me an opportunity to shop around other dentists ( which I have prior to coming here ). I'm changing to 4 stars since they do care about the online reviews and makes a valid effort to make things right. Hard for me to come back here but definitely respect them taking the effort to amend. Kudos. Previous To add on to the other review, the apt was made for exam, cleaning, and cavities. However, Dr told us she did not have time for us to do the work. Very very disappointed with her offices bait and switch philosophy. Highly not recommended. How can you trust your Doctor if her office tries to upsell you without giving you the normal services? Its great if insurance pays everything, not so much if it comes from your pocket. Beware. read more

After a few years with the same dentist and still struggling with chipped teeth and other dental issues, I decided to try a new dentist. A coworker recommended Dr. Ngo. I called and got an appointment super fast! I've had several appointments due to work I needed done that my previous dentist never addressed and it's been great! The entire staff is super friendly and along with Dr. Ngo, they all seem so humble and caring. All work performed was explained before hand, along with insurance coverage and/or payment options. There's never a wait in the office or even for an appointment. The staff always makes me feel extremely comfortable. I feel at home when I'm there. I've been a very happy patient, since day one! I would recommend Fairfield to anyone 100%. read more

Ok, so I discovered what it is to have a real cleaning. I was always told I needed to pay for a deep cleaning (Dr Ngo said I don't meet the criteria to need a deep cleaning) if wanted my teeth scraped with the instruments. Not at this place, my insurance covered my "regular" cleaning and that icluded the Dr using actual instruments not just the paste and the spinning brush. I could not believe how clean I felt when I was done. For sure I recommend people should go there. The office was clean including the bathroom which is how I secretly judge the cleanliness of a place. Thank You read more

I've been seeing Dr. Ngo since the place opened up. The staff is always very friendly, they are great with my kids too. Kids started getting their teeth checked around two and a half, the place has TVs at each station and a kids room in the back so you don't have to worry about them as you get your teeth cleaned. I haven't been hit up for unnecessary procedures, everything is explained clearly, the ladies are caring about your comfort as the work is being done. I recommend Dr. Ngo to all my MOMS Club friends and anyone else looking for a good dentist. read more

Moved into the area a few years ago and tried a few dentists for my family. I was so lucky to find Dr. Ngo! She even sees my 2 and 7 year olds. Everyone loves her and her staff. The kids never complain about discomfort and she is always ready for you as per your scheduled appointment. My family and I relocated to Los Angeles and we were dreading to find another dentist. So...we drive all the way from LA just to Dr. Ngo at Fairfield Ranch. She's that good! Try her and you won't be disappointed. read more

I normally hate going to the dentist, but my experience at this dentist was surprisingly great! The staff were warm and friendly and Dr. Ngo was nice, professional and efficient. The dentist summarized her assessment of what was needed. There was no high pressure sales job for add-on work by the business manager -- she merely explained what was recommended by the dentist and what the estimated costs would be for the recommended work. The environment is light and clean. The work I had done was teeth cleaning and filling to cover the receded gum line. I am very happy with the work. I highly recommend Dr. Ngo and her staff! read more

Dr. Ngo is the best. I have been coming here since she opened her office many years ago. I appreciate her honest opinions and trust her referrals. Dr. Ngo goes above and beyond to meet my (and my young children's) dental needs. On a couple of times, she even opened her office (on her off days!), to fix my dental emergencies! Also, each and every one of her assistants (hygienists to secretaries) are friendly and always make me feel so welcomed! read more

I have been going to Fairfield Ranch Dental for over 10 years. Dr. NGO is amazing and wonderful. She cleaned my teeth and I had a very painful post root canal tooth which she prescribed medication and it was like magic. I had no more pain. Please you all need to give her a chance. She is the best dentist out there. I have a few friends who have been hurt by previous dentists. I recommended Dr. Ngo without hesitation. I pray she does not retire any time soon. read more

Let me start by saying I hate going to the dentist. Since I was a child I've always had problems with my teeth. Until I found Dr. Ngo I've never even liked a dentist. What a surprise to find a dentist who truly cares about her patients. She is so understanding of all the problems someone like me comes with including the financial. She has always given me options on my treatment and is really sensitive to my fear of pain. Everyone on her staff is super friendly and professional. Even with dental insurance any major work can be costly. Dr Ngo has always made my comfort and pain her first priority the financial her last. I have never found another dentist like that, and for that reason would not dream of going to someone else. Her office if full service but if there is something she can't do she refers you to someone just as good. If I could give 10 stars I would she is just that good. read more

I haven't been to a dentist in years because they scare me. Needless to say, my teeth were really bad and it was time to see a dentist before my teeth got worse. I found Dr. Ngo through Yelp and boy am I glad I did! She and her staff are wonderful! They knew I was a big chicken so they took extra effort to make sure I was always comfortable and not in pain. They weren't pushy or condescending which I appreciated given the state I was in (did I mention that I'm a scared of dentists?). If you're looking for a new dentist, I highly recommend Dr. Ngo especially for scaredy-cats like me. I'm not as fearful as before which says a lot. And my teeth feel great again! read more

Dr. Ngo is my regular dentist and she always does an amazing job. her receptionists are so sweet and she knows exactly what she's doing. if you're looking for a new dentist, I highly recommend Dr. Ngo read more

I've been going to Dr. Ngo for almost over 8 years! She is super nice and sweet! Her office is very very clean! Always! And the receptionist now hygienist is amazing Gabby is awesome! I love all of her staff they are super nice! Dr. Ngo makes me feel right at home when I go to the dentist!!! I definitely highly recommend her!!!! read more

Dr. Ngo at Fairfield Ranch Dental is top-notch and does an amazing job. She and the office take pride and put a lot of care in the work they do. Dr. Ngo is informative and provides good feedback during each visit. She's been my one and only dentist for the last 5 years. She works great with kids too. My 3 elementary school children are comfortable with her and have no trouble going back every 6 months. read more

We just moved here a few months ago and we're looking for a Dennis. We really enjoyed our experience with Dr. Ngo. Her entire office was welcoming and friendly and catered to your every need. We felt very comfortable being there! They took extensive notes on our past experience and any medical or dental problems that we've had that would affect our treatment. They were very thorough. If you're afraid of going to the dentist or have had a bad experience in the past, please give them a try! We are very glad we did! read more

If its comfort your looking for you found it, if you know you can trust people Dr. NGO and her staff are the ones to count on, if you want your teeth to be protected and fixed this is the place to be! I have tried Smile Care and other dentist offices but none compare to what makes you feel at home and knowing that the job is getting done! If your looking for a place to get anything done for your teeth I highly recommend Dr. NGO's Fairfield Ranch Dental! I've been coming here for the last 2-3 yrs and there hasn't not been anything I didn't like, they really do treat you like Family! So don't be afraid come and give them a try so you too can make appointments for years to come! read more

My husband and I recently moved to Chino Hills and were looking for a new dentist. Saw this online and decided to check it out and were very impressed! The office was very clean and all the staff we interacted with were very nice and helpful. Dr. Ngo inspected and cleaned our teeth herself which was very nice and I've never had the actual dentist clean my teeth before. I think we've found our new dentist! read more

When I began dental treatment with Dr. Ngo in 2011, I was satisfied of their patient care service, but not too thrilled with the overall detail to my dental treatment. For example, once, I was their last patient for the day, they rushed through the entire cleaning and dental check-up, as they wanted close their office for the day, not paying attention to my sensitive gums and bone structure, which made the entire procedure very painful and uncomfortable. They did have a wonderful receptionist who truly cared about customer service, but she left to continue school. I only continued coming to this dentist facility because my husband did not want to bother looking for another dentist and I wanted to be optimistic their patient care would improve. Recently, during my husband, last dentist treatment, he had to return many times to get his crown secured because it became loose and fell multiple times. For the last cleanings, I had to remind them many times to be gentle and slow down. Sadly, the new front counter staff lacks courteous, friendly and caring individuals who want to ease your stress with dental care. Furthermore, they implemented more rules and penalties for booking and canceling appointments, which finally forced me to start looking for high quality dentistry with great and welcoming staff that strives to offer wonderful patient care as a top priority. read more

I absolutely love this dentist. Dr Natalie and her staff are great and you can tell they really care about you. I used to be scared to go to the dentist and Fairfield Ranch Dental made me feel the opposite. They make me feel welcome. They seriously make me feel like I am at home when I go. Dr. Natalie is very gentle and makes sure you are okay at all times. I highly recommend this dentist. And I know I will never be going anywhere else from now. read more

Dr. Ngo is the absolute best Dentist in the area! She is very professional, kind, & gentle. My entire family (ages 39, 38, 8 & 4) receives wonderful dental care from her. Her office staff & assistants are very friendly and accomodating. I've had to switch appointments and bring my kids while I've had dental work done & it's never been a problem. There's a room with a tv, toys and books for the kids while they wait. My kids actually LOVE going to see Dr. Ngo. She puts you at ease and is very patient...answering questions about treatment options, etc. read more

What can I say... WE LOVE DR. NGO! I bring my entire family here and have recommended several friends/coworkers... they all love her and continue to see her. Dr. Ngois very gentle, informative, and patient with my 3 young children. Office is always clean and welcoming...Office staff is warm and friendly. I can't picture us going anywhere else... read more

I recently visited Dr Ngo office to have one of my tooth remove recently, it was due to tooth decay. She gave me several professional advices in whether to savage it or just pull it. I pick pulling it since it was the cheapest option for me. Although I am not a fan of visiting a dentist; the procedure was over before I knew it. I thought she was still just probing my mouth until she said,"done". lol. Thank you Dr. Ngo. I never had a bad experience visiting your office. read more

I contacted Dr. Ngo regarding Kor deep bleaching and visited her office in April. After a quick review of my teeth condition, she requested that I provide my full mouth X-rays taken by my prior dentist. I supplied her with the X-rays promptly in about a week. Called the office two weeks later and was told that they hadn't reviewed my dental record but would call me back next week. I waited for two weeks but never received the call back. I decided to call them again and this time I was told that Dr. Ngo was on vacation. They promised that she would complete the review of my dental record and contact me as soon as she returned to office. No call from them for three weeks and I had to call again to find out about the progress. Guess what they told me? They haven't reviewed it yet (or have forgotten to do so) but would do so as soon as possible. I practiced my patience and called them three weeks later only to be told that Dr. Ngo was on vacation again! The last time I called them was about a month ago. Guess what? I was again told they needed more time to complete the review but would call me as soon as it was done. Another month has passed and I have yet to hear back from them. To sum up, I've made 5-6 calls to Dr. Ngo's office in the past six months . Each time, they promised to call me back but failed to do on every occasion. Dr. Ngo was either on vacation, or was too busy to review my dental record. Well, my best guess is that they don't make good money off Kor deep bleaching so they just wouldn't bother. Total waste of my time. This is the worst experience I've ever had and I am done with Dr. Ngo! read more