I'll tell you what... buying a car is usually something I brace myself for. I'd rather sit in a…read morehot room with a warm drink. But working with James Yowell at Audi McKinney (Sewell) was the complete opposite--it was genuinely a great experience. From the start, James made the process easy for me, my wife, and my son. He was patient, professional, and took the time to make sure we felt comfortable every step of the way. No pressure, no confusion--just straightforward answers and a focus on making sure we got exactly what we wanted. James dealt mostly with my wife, but his patience and kind attitude went a long way. We ended up purchasing an Audi S5 Sportback for my wife, and she absolutely loves it. James made what could have been a stressful day feel smooth, simple, and even enjoyable. His attention to detail and willingness to go the extra mile made the entire buying experience a pleasure. If you're in the market for an Audi, or even something else since they sell used cars too, I can't recommend James and the Sewell team in McKinney highly enough. They truly deliver the kind of service you hope for when making such an important purchase.

After being a bit disappointed with another Audi dealership (not a Sewell one), I decided to give…read moreAudi McKinney a try. I was having an odd issue with my car -- and it wasn't fixed like the other dealership said it was. Because I couldn't wait 3+ weeks for a loaner car from the other dealership, I came here. I didn't realize that Sewell has more loaner cars than all other area Audi dealers combined (I think I got that right...). They hooked me up ASAP with a loaner, and had my car for a week. They were thorough and patient, and found the issue -- and fixed it for me. A couple weeks later I came back to have them do my annual state inspection as well. Manny and Michael were both great to work with. This dealership has complimentary WiFi and water, separate enclosed kids' rooms, and enclosed areas to talk/work with your assigned associate. You can make appointments online--or not. Up to you. Highly recommend Audi McKinney to care for your German machine!

Rick and his team at Allen Car Care Center treated us like family. They provided a comprehensive…read moreevaluation of what needed to be fixed and took the time to explain everything clearly. Their honesty, professionalism, and genuine care gave us peace of mind, and we truly felt they had our best interests at heart. Highly recommend Allen Car Care for anyone looking for reliable and trustworthy service.

Twice I have been charged for work not done. First time I caught them and they made it good (it…read morewas only $50). The second time I paid then $800 to replace upper ball joints on the front end. Several months later I had to have tires replaced and that shop removed worn ball joints. Turns out these were OEM parts...meaning they had never been replaced. I presented this to the owner of Allen Car Care. He said je would look into it. I haven't heard back. Buyer beware!! only place I could find to reply to the libelous claim about switching license plates. This will result in a lawsuit if not retracted. Replacing lost license plates is far different than the lie you are telling. Besides, every ticket should have the VIN number...that doesnt lie!! See you in court!!!

I recently visited Aloha Auto Repair for a second opinion after another shop (during an aligment)…read moreclaimed I had dire suspension issues that would cost a fortune to fix. From the moment I chatted with Amon and then Steve on the phone, I was impressed with their service. They fit me in same day for a free suspension inspection, and the staff took the time to document their findings with pictures and video. This was super helpful for understanding what was actually going on with my car. While they pointed out a few small areas that would eventually need attention, they reassured me that it wasn't urgent and that I didn't need to replace anything right away. They not only saved me a significant amount of money, but their friendliness and professionalism made the experience even better. I specifically worked with Steve, Amon, and Jonathan, and all three were very knowledgeable friendly, laid back, welcoming, and genuinely helpful. I'm not surprised about the other awesome reviews as its clear they truly prioritize great customer service. I left feeling relieved and also confident in their expertise, and I definitely plan to return for any future auto repair needs. If you're looking for an honest shop that provides fantastic service, I highly recommend Aloha Auto Repair! Thanks so much, Steve, Amon, and Jonathan. I really appreciate y'all!!

An update to add about my previous bad review on May 27th about my oil change. I didn't drive the…read morecar for about 3 days after my horrible oil change experience. We went to Oklahoma on June 5th and stopped at a store on the way back. When coming out of the store....... my wife noticed liquid was on the ground under the front of my car. We opened the hood and saw some radiator fluid near the radiator. I noticed the cap was crooked and when I went to take it off it was barely hanging on by the notch of cap on one side. I was lucky it didn't fall off when driving it. They didn't even put my radiator cap back on and just set in on the fill up hole. After my oil change, they gave me quotes and problems they found on the car. They said I have an empty coolant tank .They wanted to charge me do a test on the radiator to see if I have a leak. I said no. When we found the cap was not put back on I looked at the coolant reservoir and it had coolant in it so that was never an issue. They just making stuff up to make money from us customers even if there isn't a problem. Once again I will never take my car back to Aloha again and I would suggest be alert and make sure you check your car over if you do take it to them. NO MORE ALOHA for me....this last experience with them along with the price they charged me for my oil change and rude comments from manager pisses me off.

Check engine light was on... I had read about Allen…read moreAutomotive on Next Door, so I decided to try them out when our Hyundai's check engine light came on about a year ago. They are professional, knowledgeable and always fair in their pricing. This visit, my Murano "check engine light" was on. This time I made an appointment, I recommend it. My car was checked out the morning of my appointment, I was called with diagnosis, approved and my car was ready in 2 hours at a fair cost. The issue could have been a lot bigger, but these guys never do unnecessary repairs. I was told after repair, to drive a few hundred miles, if a potential additional problem occurred, THEN they would perform a second repair, but they didn't anticipate anymore issues! Great guys, service and fair cost!

They did work on a leaky hose but did not tighten the clamps so the next day it leaked again and I…read morehad to pay someone else to fix it. I reached out to them but they couldn't be bothered to get back to me

Well , After they read the review they started jumping through hoops!…read moreThe New Car manager, Taylor Munden, told me to go to my local Ford dealership to get both the fob and my washer hoses repaired and send him the invoices! I did and they are sending me a check! That's what you call Service and handling your problems !! Very Pleased!

We drove 2 hours to buy a vehicle at Bob Tomes Ford. Jason Surat was straightforward, easy to work…read morewith, and didn't play the typical dealership games. He helped us get exactly what we wanted and stayed on top of everything through the whole process. Jason went above and beyond in every way to make sure he took care of us. By far the best experience with a salesman we have ever had. Marco DeTomas in finance was great too. Fast, professional, and transparent. No pressure and no nonsense. Overall, probably the smoothest vehicle purchase we've ever had. If you go to Bob Tomes Ford, ask for Jason and Marco. They'll take care of you.

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

Bought a new 4Runner there. A week later, I called and asked them if they could remove the dealer…read moreinstalled GPS tracker from my car because I don't want to be tracked. Someone from the Service Dept said VERY COLDLY " We can't uninstall it. Do you want to talk to Finance Dept?", for which I asked " I am not financing with Toyota or this dealership. What does it have to do with your Finance Dept?" He refused to answer my question and said coldly, "I'll transfer you to the Finance Dept." Then, without me agreeing or even letting me finish my sentence, he put me to the Finance Dept, which didn't answer their phone 4 times. Later on, I also had to call the Finance Dept to ask where my registration was because they blew past the legal 30 day deadline to file it. My suspicions were confirmed when I finally received the registration and saw a late fee penalty in the itemized charges. No one in Finance ever picked up the phone to explain why they failed to file on time; it just goes to voicemail every time. This is a huge red flag. Dealerships often delay these filings when they have internal cash flow issues or major back office disorganization. My car buying process was relatively okay, other than the typical salesman tactics (which were a lot, but expected, I guess. For example, the actual document's fee you pay is more than what is shown on the invoice you sign at the end. The form you sign says the doc fee is $225, which is right on the state mandate maximum amount. But you actually paid more than that on another copy of the invoice. The dealership add ons. etc. ) which I was able to see through it because I was prepared. But I feel like there definitely is something fishy going on with their GPS tracker (CarRX). Why is the Service Dept so defensive about a GPS tracker on a car I already bought? My lender doesn't require it, yet the dealership is acting like it's state secret. Why are they so desperate to keep a tracker on a car they no longer own? Or are they trying to keep tracking me and keep selling my data to make more profit off me? Emm, food for thought. I was going to give this dealership a 4 star. Because everything was fine with me until when I had this rude encounter with the Service Dept and the non-responsiveness from the Finance Dept.

Sam is very honest and personable, they tell you what your car needs right away and what can wait a…read morebit longer. They have great courteous service and rapport, and I have gone here 3x now with no issues. Best Midas I've ever been to.

I initially had a positive experience at this location. When I needed a new alternator, the team…read morewas friendly, helpful, and got our van in quickly for repairs, which I really appreciated. However, my disappointment began about six months later when the alternator failed unexpectedly. This location advertises a "limited lifetime warranty" on some parts. In the case of an alternator that would be 12 months, but when I contacted them about the faulty alternator, I was told there was nothing they could do because we had since moved. This left me with no support and forced to pay for another new alternator out-of-pocket. Alternators should last much longer than six months, so I was shocked they wouldn't stand behind their warranty or make any effort to help with the additional costs. I felt let down by their lack of accountability. If they're using parts that don't hold up, they should either reconsider their suppliers or at least honor their warranty terms more consistently, even in situations like mine. Because of this experience, I can't recommend this location, and if you're considering them, you might be better off looking elsewhere for a mechanic who truly stands behind their work and warranties. At the very least, they should have honored their one-year warranty as promised.

Ask for Jamie! She takes a thoughtful, customer-focused approach to car buying. She's patient,…read moreinformative, and takes the time to understand what her customers truly need rather than simply trying to sell a vehicle. If you're looking for someone who will listen, educate, and make the process feel comfortable from start to finish, Jamie is an excellent choice.

Great service as always! So convenient setting up my service appointment. Very friendly and I…read moreabsolutely love the video of the walk-around telling everything that was done to it.