Purchased both of my daughters quinceañera dresses here, service is great! Beautiful selection of dresses, good prices and everything came in on time. Will definitely come here again for any future events. read more

Fairytale Bridal - Quinceañera Dress - Bridal Near Me - Fontana, California

I had a bad experience. This place offers horrible custom service, both the lady and the guy are so rude. Plus not only my son, but other chambelanes had bad experience with the mean lady (that's how they refer to the person). I don't recommend this place. read more

We went here to purchase my daughter's baptism dress, the owner Marta was very nice and inviting. She has a good selection of dresses available and even brought me out 3-4 books with more selections. I asked if I could try one on my daughter and she pulled the dress out right away and handed it to me and even let my daughter walk in the dress. She brought everything right out to me, we purchased the beautiful dress, shoes, socks, under garments and candle set. If I ever need a dress for an event I know I will be back here. Thank you Marta for being so kind and helpful, my daughter is going to look absolutely beautiful read more

Fairytale Bridal - Bridal Near Me - Fontana, California

Horrible service! The guy was rude and pushy and actually had the nerve to suggest changing the quince date to fit their schedule! Avoid this place there are too many far better shops to choose from! read more

oh HELLLL NO. went here today and the customer service was ASS. the workers r very impatient and lazy. the guy who was giving me service asked the day of my quince.. i told him the date and he replied w "well u need to change the date because it's a busy month that month." PLSSS get some sense into ur workers - never coming here again the dresses also weren't rlly to out of this world plain asf read more

Fairytale Bridal - Bridal Near Me - Fontana, California

I have been coming to Fairytale Bridal for various occasions over the years. From my First Communion to Quincenera and weddings I've been in, they do it all and have been so professional and helpful. I also recommend FB to everyone I come across because of their selection, knowledge, and experience. Go to FB for all your special event needs! read more

DO NOT EVEN GO!!! If I could give a 0 rating I would. I am a Maid of Honor (MOH) for my BFF. The wedding is just over a week away in Oct. and this place has been a nightmare! Martha took our measurements in Jan. for 7 custom dresses in the bridal party for $400 each. The lining was to be done in Aug. That should have been my first clue. We have 2 that live out of town and had to send in their measurements. We provided a photo of what the dress was to look like and the bride picked out the material. The first issue is their attitude and customer service. They do not make appointments for the weekend, no exception even if you live an hour away or will be coming in from out of town to try things on. They don't actually make the dresses, they are just shopkeepers. They take your measurements and deposit, then send it out to be produced. They do not take any responsibility for the poor craftsmanship. One dress that was sent out of town looked like a sack. there was no shape and did not resemble the sample at all, Because they did not take her measurements, Martha said out of her own mouth that she is not responsible. She through the bridesmaid and the bride under the bus for this mishap, but assured us that our dresses would be right. We had the exact same ugly dresses when we went for our final fitting just 12 days before the wedding. They were so bad that there were too many things and too many dresses to fix, that the husband just threw in the towel and said we are just going to cancel this order. He did refund all our money but we are left with less then 2 weeks to find dresses. this was a waste of time and gas to drive over an hour away to the shop. read more

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I was here for my daughters prom dress and the only thing I could say is that the lady is so rude she talks to you with an attitude when your trying to find out if ur dress is here. She gives you the wrong information about when you should expect your dress, and they don't call you to give you updates! the stores across the street sales the same things for the same or cheaper price if I shouldn't of known I would have just gone there! read more

No recomiendo para nada, te entregan todo al final, cobraron extra por poner dorado al vestido de mi hija y ese dorado salio amarillo nada que ver, les reclamas y se molestan quiere lo lleves como si uno tuviera si tiempo, no estamos a 5 min estamos a más de 30im y con tráfico ni se diga, aparte abren bien tarde a las 12 pm y cierran 6 pm y es malo para los que vamos de lejos por tráfico y preferimos ir temprano para evitar esto, los trajes tarde me entregaron de los chambelán el vestido de mi hija apenas lo agarre ayer, me lo tenían listo el martes 7/11/2023 pero hasta las 5pm c'mon uno no puede tan late no vivimos en la misma City, se justifica con que lo piden patras para arreglarlo tenerlo listo el viernes, cuando el sábado ya es el party, ellos tenían que haberlo tenido listo asap, eso sí, buenos para cobrar antes de hacer alguna alteración o no hacen nada, yo todo lo pague a casi un mes y ellos me lo dieron apenas y tanto que duraron para qué no lo cortaran como les dije y no hicieran arriba lo que pedí por el extra money qué les di, qué se queden con ese dinero, mucha falta les a de hacer a ellos más que a mi!!!!! Super molesta y arrepentida de haber escogido este lugar read more

AMAZING!!!! Saved my daughters senior prom. I highly recommend this place. We went in without an appointment looking for something we had in mind but couldn't find exactly what we wanted anywhere. We also didn't want something that looked like anything you could go pick up in the store. The customer service was outstanding!! They offered to order anything we found we liked but after listening to our ideas and theme suggested we try on a dress displayed on a mannequin. It was perfect!!! Even better than what we were actually looking for. I will always go to this place first after the amazing service we got and the amazing dress that was specialized just for my daughter. She wanted a Rapunzel themed dress without looking like a child. We got so many compliments and my daughter was so happy. Again, highly recommend read more

THANK YOU SO MUCH FAIRYTALE BRIDAL for the immediate response to my order. Thanks to your speedy work, I was able to have everything ready on time for my son's Graduation Party. Ribbons look amazing!!! Totally recommend them. read more

Fairytale Bridal - Bridal Near Me - Fontana, California

First of all - service. It's off and on, everyone working is okay; could do way better and have some decency, she One of the men there yelled at my daughter for not knowing what she wanted. You guys are hysterical why yell in the first place? They have a fine (ok) selection of dresses idk about value tho. Please consider hiring new workers. I do not recommend. read more

Absolutely in love with my daughters quinceañera dress! I came to them for my custom wedding dress and knew they wouldn't let me down with hers. Every detail on it is exactly what we wanted. We had spoke about adding a longer tail and she outdid herself at a great price. I appreciate and love their work. read more

DO NOT WASTE YOUR TIME OR MONEY. I ordered the most simplest item and they still managed to mess it up. Ribbons for my brothers funeral. I needed 600 memorial ribbons. 300 with one text and 300 with a slightly different text. I paid a flat fee for all 600 ribbons. I got a call that the ribbons were in so I went to pick them up (mind you the funeral is in 4 days). I walk in and the lady tells me she took it upon herself to make 2 different style ribbons. When I asked why they looked so different (one style looked very nice and the other very plain and sloppy) I was told "too bad I ran out of one style ribbon so I had to make due with what I had". So unprofessional I am so disappointed and upset. I can't get them remade anywhere else to match on such short notice. How insensitive and rude, no kind of customer service at all. She said "if u don't like them I'll give u ur money back and u don't have to take them". How insensitive and incompetent. DO NOT COME HERE. They don't care about their customers AT ALL. This is completely unacceptable read more

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I was. Disappointed. When I couldn't find any dress stores that could make my dress in time or order it in time until I found fairytale Bridal this story was so amazing when I first came in she was so friendly and greeted me and asked if I needed help which I did and we looked around some amazing dresses and after information about them as soon as I found my drink dress she helped me tried it on and match me with my crown if my jury and set up all my stuff for the party I highly recommend her. Shes so amazing read more

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I give them a negative 5 !! My neice bought her prom dress from them . It had to be ordered we paid extra for the altering and steaming. ( I believe that the grease is from the sewing machine )When we went to pick up the dress Tuesday before the prom . It wasn't pressed we waited took it home she tried it on. Grease spots all over the front of the dress . They said not their fault we just picked it up from them !!! We took it to Adam's cleaners on Sierra they couldn't get it all out but pressed the dress so it's not so noticable . Thank God for Adams her Sr. Prom will not be ruined !!!! read more

Once again I just want to give a big shout out to Fairytale Bridal for continuing to make all my dreams and visions come through for my daughter's. Martha and your family has never let me down. Thank you so much for everything. Prom 2022 is a success! read more

Fairytale Bridal - Bridal Near Me - Fontana, California

Update: they told me to come back Monday and they would have the dress ready for me to pick up even though they are closed Mondays. They also gave me a discount for the error they made. I wish I'd read the reviews before i came to this crappy store. If you want disorganized ghetto ppl in charge of your special day this is the place. They never answer the phone. They say they'll have the dress ready... make you drive an hour or two.. then don't have the dress ready. We called 4 days before picking it up just like we were told to do. They said the dress would be pressed & ready to go. But it wasn't. I don't have time to drive all over southern California for crappy service like this. There are plenty of other stores on that street... try one of them and save yourself the headache. read more

Bad service! Called and made an appointment 3 days in advance, understandable. Upon entry, no greeting. An older lady repeatedly asking "you have an appointment" hence, it was my first time visiting the store so the first thing I do is look around. After 3rd time of asking the same question, I answered - yes! So she calls another lady from the back to assist me and then follows to tell me I need to sanitize my hands, okay, no problem. She signal to go to the back, then this other lady lady asked "how can I help you?" I let her know I was here on my appointment for Sweet 15 dresses. She then follows hand me a catalog. I'm here for my daughter to try on dresses, she stated unable to do that! What? Waste of my time and appointment, should of told me that when I called to schedule an appointment. Bad attitude, service and communication. Reconsider stoping by this store, you're better off going to the other stores within the same vicinity. read more

**DO NOT BE FOOL BY THE NAME "Fairytale" The girl that works there a younger girl has a very nasty attitude she gives you attitude once you give her attitude she starts telling you not to talk to her like that lol.. yes they have a lot of stuff for quinceaneras and weddings But a very bad customer service. Read the other comments. Don't say nobody warn you! If I can give them zero Stars I would. read more

If I could give negative stars I would. Martha and her husband were so rude and insensitive. When you pay for a service your not allowed to ask questions or changes because they take it so personal and change their story many ways to work less and make more. I'm sorry but if you can avoid them please save yourself the trauma. I've never had worse customer service than this. Run!!! read more

We came to Fairy Tale Bridal 1 week before our event.(we cancelled our order with another store last minute) We had to order 10+ men suits for a Quinceneara. This included 2 adult suits too. Joey and Andres presented excellent customer service. They went beyond their call of duty to come to our home and measure our boys. The suits were available within 5 days. They were clean, sharp and exactly what we were looking for. They were professional and paid close attention to our needs. The store is clean, fresh and well organized. I can't wait to do business with them again for our next party. Highly recommend for formal wear. Thumbs Up!!!! 100% read more

I called in to ask one question and the woman who answered didn't have a clue what I was even asking and instead of trying to talk to me so I could explain, she flat out ignored me and then hung up on me. When she answered the phone she was rude but I did not expect her to hang up on a customer. That is terrible customer service. When I tried to call back after the phone call she just let it ring till I finally hung up. read more

Marta and Nicholas were wonderful help when it came to finding the perfect 1st communion dress for my sister. They were very welcoming when we walked in the store and greeted us with great energy and started to help us right away. We also appreciated the many variety's of dresses they had to offer us. Overall our experience was excellent and we left with an amazing dress and crown. 10/10 would recommend to anyone looking for a prom dress, quince/sweet sixteen dress or any other dress/suit for any special occasion. read more

Fairytale Bridal - She really wanted a dress with a bow in the back and we found it :) - Bridal Near Me - Fontana, California

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Really bad experience! Horrible customer service by staff. Called and made an appointment, the person that made the appointment was very short said he only needed my name. We drove out to the store and it's closed. When I finally got in touch with someone I was told my appointment was at 1pm and I didn't leave a number so they couldn't call me. Don't go here! read more

My experience with this shop was exemplary! I have no complaints everything I ordered and requested was promised. I came here for my daughters Sweet 16 Dress which for us it was basically a Quince type of event. The party was 09/01/19. I had gone to LA two times looking for the perfect dress for my daughter but the gas, traffic and drive time going there was a hassle. Luckily we found this little gem in downtown Fontana. We ordered my daughters Dress at a great price within our budget and even a bit cheaper than some LA dress shops. The order was placed ahead of time because if your familiar quince dresses do take awhile to arrive in any shop they will tell you to order 3-6 months ahead depending on the dress. We already came in knowing the style and color of dress she wanted. Martha right away assisted us. We found the dress in the catalog and ordered it right away. When the dress arrived we had a fitting for any alterations. No charge for alterations which was great. Although it didn't need much altered just a strap a little tighter. Not only did we order my daughters dress Martha made her custom artificial bouquet, and pillow to match. We also ordered a gorgeous Tiara, Bible & Rosary from here. They offer a package deal also, But we ended up only ordering things we really needed. Cash and Card are accepted. To top it off my daughter found the perfect dress for ME it was a dress on display. It was everything I was looking for champagne/gold color, and style. Again Martha made a slight alteration for me it was a perfect fit. The earrings and necklace we also purchased here. Martha was able to provide my daughters dress all steamed and fitted sooner for a planned photoshoot we had scheduled a month half before the party. They do offer a lot. Everyone I interacted with who works here was very pleasant and assisted us along the way. I am definitely a returning customer. See photos read more

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Horrible bridal shop. The shop said to come and pick up my dress at 11am and been waiting for 1 1/2 hours and still not open. I came all the way from LA county with my 2 kids under 2 and waited for this long...it's ridiculous. I had to leave because no one came and there was no answer machine on the number they provided. Wasted my time and gas to come for nothing. So upsetting and just waste of my time. read more

I've been looking for my dream wedding dress, and I found it at a boutique close to home. It was kind of expensive but I thought it was worth it. This boutique in Riverside, I won't say names had horrible customer service, out of the 10 stores I've visited it was the worst. I then called around to see who had the best deal on my dream dress and came across Fairytale Bridal in Fontana. I found it convenient that at Fairytale Bridal I did not need an appointment to come in. Everyone working in the store was very nice and helped me out a lot. They had a lot of catalogs to look through and nice examples all over their store. So far, my first visit was great. We shall see how my second visit goes which is due in May or June. read more

I had came here before to ask for prices. I gathered up my bridesmaids and came in to order their dress. Andres (owners son) was the only one there at 11:30 am and he was a sweet dude. He's really down to earth and easy to work with. He listened to what my girls needed and was great help. I happen to find my veil here too while looking around. The dresses I got my girls were only $87 with alterations and shawl, and the same exact dress at Pomona Indoor was $125 not including alterations. So that was a deal. I would recommend this place to everyone. I will update my review after we get the dresses. read more

Great service thank you for everything great prices loved my accessories

STANKY ATTITUDE FROM EVERYONE! DO NOT GO HERE!! My family went for suit rentals, and customer service was ridiculously absurd. One HAS to wonder why they're still in business. DON'T forget to have your deposit ready, or they charge you extra, especially if it's cash (double the amount). Oh and the quality of the tailoring is sloppy. DON'T WASTE YOUR TIME HERE. read more

I give them NEGATIVE 10!!! I had book a limo a week ago for September 1 for my daughter's 15 for 18 people. I paid $525.95 in advance to this crooked people. The day of the event came and they never showed up or didn't have the courtesy to call me . I called them right away and they never picked up the phone. I showed up and this women Marta was so rude and didn't even allow me to explain to what they cause due them breaking the contract . I was stuck taking all this kids a total of 18 to park and then reception in one car ! They ruin my daughter's day! She told me yo take her to court. No peoples skills rude... Do not give her your business read more

I have had a great experience with this dress shop! I went in looking for a non traditional wedding dress and found the dress of my dreams on my first visit! I saw this dress on display, fell in love, and ordered it! Now unfortunately the dress was not available to try on in my size on that day but Martha found something similar for me to try on before ordering the dress! When the dress came in it was so beautiful and I worried that the dress might be too heavy and contemplated taking some of the "poof" out. Martha told me to try it once the length has been altered and said I still have time to remove some of the poof if I decide after. Well I'm glad I didn't because she was right! Once altered, the dress fit perfectly and didn't feel as heavy as it did before! I'm so glad she advised me against it because the dress would not have the same look. We also ended up ordering some additional pieces and my fiancés tuxedo! Such a great little shop with reasonable prices! They just upgraded their shop and the dressing room and shop is bigger now! Love this shop and will always come back here for any special event needs read more

I purchased my wedding invitations and wedding gown with Fairytale Bridal, I was very thankful to work with Martha and Jesse from the beginning. Martha was very helpful and knowledgeable when it came to the invitations. She had great suggestions and ideas which made it really easy picking out what I wanted. The invitations came in a timely manner and were ready for pickup. I had a specific dress in mind when I went into the bridal store. Luckily they worked with the vendor and were able to order my dress. My dress came in a few months later and was exactly what I wanted. They also did the fitting and alterations which was convenient. Two weeks before my wedding, my dress was ready for pick up and it was ironed and ready to go! They took care of me like I was family, I highly recommend this place, I should of gone to them for the other things I needed. read more

This place smells so bad. They are rude and only had quinceañera dresses in stock. Any wedding dress had to be ordered from a book, how can they call themselves a bridal store? The store is also messy and dirty. I would just get a wedding dress somewhere else. They also discriminate people with disabilities, they judged me because of how a dress would fit. The most unprofessional bridal store. The staff doesn't know anything about fashion design. read more

This place is awesome. Located on a block with competitors literally doors down, this business is going above and beyond to satisfy their customers. We tend to wait until the last minute for everything so picking up the tux was no different. The tux was fitted perfectly and went from the shop right to the party. The return wasn't any different, we didn't wait to the last minute we returned it a day late. These guys were super understanding and didn't show any sign frustration. I would recommend this shop to anyone and go back for sure check out the video! https://youtu.be/8ehVU5uRKDA read more

This place is AWFUL!! do not come here they have the WORST service and if that's not enough they are very rude.a few months ago before this pandemic it was my quinceañera.I wanted a dress for my damas so I obviously picked the one that I liked...but, I didn't realize that the back of the dress was very exposed. Yes, I do take full responsibility on this mistake but when my friends mom went to talk to the lady up front she was super rude for no reason. We explained the predicament to her and we ask if they can alter the dress. The lady refused to alter the dress so we offered extra money but she STILL didn't do a good job on the alterations. The day of the event some of my damas dress were falling apart from the back! NOT ONLY that but we had another problem there service. My chambelan de honor went to get his suit before the event but it didn't fit him right so him and his parent went to take it back. When they asked for a bigger suit they gave it to him but they refused to let him try it on. So a day before the big event he went to try it on, not only the color was wrong but it still didn't fit him. However, the place was closed so he couldn't go back and get a new one. so on the day of my quinceañera my chambelan de honor had to where a borrowed suit form one of my uncles. THIS WOULDNT HAPPEN IF THEY DIDN'T REFUSE TO LET HIM TRY IT ON. All in all, bad service really rude to my friends mom and aunt who had to drive form San Bernardino to Fontana just to argue with this lady. I would've written this earlier to save people money but I honestly try to forget about this atrocious experience that my family and friends had to go through. Please don't come here. read more

Came here to look for a prom dress for my daughter and they were very helpful. We then went to downtown LA and found the perfect dress, but the price was very high. My daughter remembered seeing the dress brand in one of their catalogs. We called gave them the style number and brand, they said that they would check to see if they could get it and price. They called us back in 10 mins and quoted half the price. We left LA and went straight there for Martha to take measurements to ensure the correct size and confirm photo. Paid a deposit and as promised the dress arrived 2 weeks later. Included 2 fittings and added straps. Dress and service was wonderful! Will be our go to store for special occasion dresses. Made my daughter and I very happy! read more

Fairytale Bridal - Bridal Near Me - Fontana, California

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I want to start by sayin this is by far the most unprofessional, rude, and very unethical customer service by the owner Of this store! Her name is Martha, I will break down my situation, we paid in full for the limousine service for our Daughter 15 party and they did not show up. This put our daughter and everybody else in very unpleasant mood and situation, we where late to place where we had planned to take pictures and late to the hall it was just a mess. We had to scramble for rides. Can you picture this situation happening to you? We where very civilized and calm when we called the store to speak with Martha, she lied to us by saying the manager or owner wasn't in when indeed we where speaking with Martha what a scam bag! And than the person on the phone said we will call you and call was returned. So we decided to drive to the store and guess who we spoke to there, it was the scam bag of (Martha) why did she have lied to us over the phone that's shows she doesn't care about her customers! So we politely ask her why didn't you guys show up? She replied this is not my problem it's the limousine service problem and we said but we paid you in full and we dealt with you she said well I can return you the money and we replied by saying that's it on your part? She said well I can't do nothing else, I was like really wow! Unbelievable and keep in mind this is the owner we dealing with. And we replied we are going to sue and she replied I don't care do what you want I don't care! She started screaming and going all crazy!! I'm planning to start a petition in front of her store to ask future customers not to buy from her store. CAUTION! I would not like this situation to happen to anybody else. read more

We look them up because we are looking for 15 dress been looking around so far this are best prices to get a dress the people that work there are every helpful and so nice plus they have everything there tuxedos, dress for all occasion invitations etc...the girl that help us her name is Monique she was so help and she let us take picture of the dress on the catalog other place don't let you do that even they where busy because it was prom season and they still knowledges us make sure you go to this place there is another place there on the same street make sure you are in the right location his place is every helpful great price I would like to give it more stars then just 5 read more