I had a great experience buying a RAV4 at Faith's Toyota. Tyler was extremely helpful, efficient and responsive throughout the process.

I was disappointed that they couldn't meet my trade. Then screwed up my plate transfer and blamed it on the state. Would have appreciated an apology but did not get one. read more

This review is being written by a request of Faith Toyota Ford. I bought a new Toyota from Faith in 2021 and it was the best experience I have ever had buying a vehicle new or pre owned, kudos to Samantha and Bryce. (2021). I have sent several people to the dealership since. Unfortunately I have tried on several occasions to make a purchase but it seems that all the customer service oriented people are no longer with the dealership. It seems like we need them more than they need us. That's all I am able to say. (Limited space). Good luck to you dealing with this present staff, management and ownership! read more

poor sales service overall. Salesman is a hack charity case. Must know someone. car was not a CPO, only because they want to sell you an extended warranty. $$$$ a bit misleading on all their advertising. a multipoint check sold me a car without a wheel lock key, oil filter access panel and windshield rock mark. They never provided a wheel key. So I went direct to gorilla after a month they said they did. They never made an order. Had to argue for reimbursement. Took over 2 mos to get plates because they sub the work out. by dealer subs it to a nj company that didn't want to go to a NY dmv. Temp plates expired and got pulled over. Was told to take car off the road ‍ Did not want to pay for my rental. Had to threaten legal action. - thinking it was ok to sell a car with temp plates and never provide the paid registration/plates is wild. Then saying park it up while we get back to you. bonkers. This is dealing with 2-4 people at this point. Then( known Toyota class action) sold my credit info and I'm being bombarded daily. I tracked my stolen SS # to a female employee. Stay far away. Have no Faith in Faiths. read more

We had a great experience at Faith's. Jason kept us in the know when our minivan was coming in and informed us on all necessary information. I would highly recommend them. read more

Communicating with this organization about a vehicle I was looking to come and test drive. Got a text this morning that confirming my scheduled an appointment to come up and take a vehicle today and that they were. Looking forward to seeing me. See the manager when I get there i was told. After an 1:45 hours driving there, immediately told that vehicle I came to look at was sold yesterday. But they had another one there I can look at. This is a blatant example of bait and switch. The manager didn't even have the guts to come over and talk to me. I would never do business for the company that treats their customers like they're way too many options out there to deal with unscrupulous organization Be careful before calling these people. read more

Bought a "new" 2024 Tundra1796 model 2 weeks ago. 300 miles on it. I asked Bryce is it perfect he said yes except for a blemish on the front bumper. They worked on it and sent pictures so I flew from texas to Vermont to pick it up. I get there I found 4 dings it the car. I got less damage on my 2013 ram than this truck had. Bryce says I guess I didn't see it because it's so clean. I bought the truck anyway I like the color but as I'm driving close to sunset I noticed a dent in the hood. HOW! Was this car repossessed and armed gunmen were thrown on the hood. They misrepresented the car online and in person. No better than lowlife used car lot on the side of the road. Supposed to be a Toyota dealership not cheap car lot. Top it all off the radio knob is broken! Wtf how. Don't have Faith in FAITH's Toyota. C jones read more

In November 2024, I traded a vehicle for which I had purchased an extended warranty in July 2024. The cost of that extended warranty was $1,245. I notified this dealership that I was requesting a refund for the cancellation of the extended warranty. It is now near the end of February 2025 and I have yet to receive the refund that I requested. I've sent numerous e-mails to the finance manager (at least a half dozen) and have had multiple telephone calls with the finance and general managers...all to no avail. Today, I received an e-mail from the dealership saying that they sent the warranty cancellation check not to me, but to the original financier of the purchase, TD Auto Finance. My purpose in writing this note is to put it on record that their post-sale customer service is the worst that I have ever experienced. My advice is to do yourself a favor and be very careful before you decide to do business with this organization. Once they get paid for your vehicle, they don't appear to give a $%&# after that. Just my two cents. If you do decide to transact with this dealership, I sincerely hope that you have a better experience than I did. read more

Bryce Sharkey and Patrick Caron were the 2 sales men's. I am very difficult to make a deal with cause I will not settle for less than when I want in a car. I went in there looking at a truck I saw on line beautiful truck however, I did not buy the truck I bought something totally different. I bought a Highlander platinum!!! has all the bells and whistles and things you you could ever think of!!!! My 2 guys when to work found it and got it all set and made all the numbers work. Finance guy had to pull some tricks too, he was a really nice guy very happy, friendly and sweet and he made number work out great. Thank you guys . I do miss ringing the bell when you made a deal!!! it is the bell is gone . I want the bell. That was really disappointing that the bell is gone. This is the second time I bought a car there Cobly was a salesmen and now he is a financial man. Cobly is great too!! This dealership I do business with them every time my car gets an oil change and tires rotated or changed or anything. I always go to the garage there are fabulous got Wayne over there. He is perfect. They are fast your in and out and done . I am happy with them and I will continue to send people there and go the have my car then care of there. read more

really nice . really caring. Had all the most accurate information needed & got me in a car I really wanted & that my family needed!

Faith's Toyota, and Sara Johnson (our salesperson) in particular, have earned my highest praise. Our new RAV4 Prime is magnificent and so was our car-buying experience. There was a hiccup during the process that was neither the fault nor the responsibility of Sara or Faith's, but they went so far beyond the call of duty to help that I am both surprised and thoroughly impressed. I would recommend Sara and Faith's Toyota without reservation! read more

I found this prius up for sale @ Faith's Toyota. Great price and a good history on it. Made contact w/ the dealer to buy it. They sent 3 pics of it, it looked great. They took the pics in their wash bay with the car all wet so it hid all the paint and body damage. The poor car looked like they parked it by brail as well as sideswiping it all done the passenger side. I asked if it had any check engine lights lit on the dash and they said none. I should up the next morning after a 2.5 hour ride one way. Saw all the damage as well as the hybrid system warning lights all lit. What a junker and major waste of my time. It's sad that a dealer can't be held accountable for lying to the public for false representation. Word to the wise, Get lots of pics on a dry vehicle as well as video before wasting your time. read more

Faith's Toyota Ford - Deceiving - Auto Repair Near Me - Westminster, Vermont

Quit being so area gent with customers, and try better at supporting your locals. We have bought cars there for over 20 years and found the overall experience ok, but not great. This time took my business elsewhere. read more

Found that $7258.00 had been included in lease agreement and required for leasing by dealership when asked. Totally untrue and now in dispute. I suggest any customer beware of potential costs added but not required. read more

Faith's Toyota Ford - Me thinking I got a good deal. - Auto Repair Near Me - Westminster, Vermont

I was dealing with Shealynn, Scott and Samantha to by a new car. Process was smooth. Scott provided update in timely manner. Unfortunately, i didn't buy the car from dealer but will go back for future Toyota. read more

They will tell you anything to get you to walk through the door. From the lies, to the dirty office space, and slimy staff this is by far the worst dealership we have had the experience dealing with. We were lied to, treated poorly but we are honestly happy we didn't end up doing business with this company. We were selling our truck to them, they had the VIN, pictures and we had multiple phone and text conversations about the vehicle, and the offer to us (which was pretty substantial) we didn't want to waste our time or theirs just to walk through the door and have everything fall through, they assured us it was a "sure thing". As soon as we walked through the door a salesman thought he was selling us a used truck. Then another salesman or manager talked to us and said "oh I thought it was a Lariat" then they offered us close to 10k less(we did NOT take that deal). If they would have been thorough and actually pulled the VIN and looked at the pics they would have realized it was not a Lariat. They would have saved us time and a huge headache! All of this on top of how rude they were once we got there! read more

Negative stars if possible! Long story short...had appointment which they texted & emailed to confirm which I did only to get there & have them say they sold the car we had an appointment to see 5 minutes before we got there. We were there early too & we drive an hour to get there & we told them that in the messages. Then they tried to sell us other cars but even close to the car we were there to see. read more

Months and months of problems dealing with this company. Causing $200 of service needing to be done in an emergency leaving us stranded on the side of the road. Due to their mistake. Done at another dealer told we'd be reimbursed that was over a month ago. Still waiting. LOST a floor mat. Told theyd order a new one. Going on 3 months. Still waiting. Not allowed to see vehicle in the light of day as we live 3 hours away. Constantly told I'm a liar when I bring up issues that aren't addressed. Don't buy from here. Especially if you're a woman. read more

Great place to purchase a vehicle from. Very friendly environment with pleasant staff!

The deal was ok, an internet special. But, after, you may as well talk to the wind. I bought it on a Tuesday it was not ready, they said they would deliver it the next day or Thursday. That turned into the following Tuesday. Getting simple replies and straight answers and emails back were not forthcoming. It became very frustrating. Of course, you must pay the dealer document fees ( 599 dollars). Included in that 599 was a new inspection, too bad I live in mass, and it came delivered with a VT, inspection sticker. So, I had to bring to someone in ma., and pay 35 dollars again the next day. I am glad it is done any that any covered service can be any Toyota dealer. The bottom line is one if you buy there, hammered them for a great price, because number two after that you are on your own after that. ps,to get the warranty document from them, I had to involve Toyota, to get on them. read more

I wish i had read the reviews before stopping by , reading all the reviews i see they have a pattern of offering decent money on the trade taking your hold payment on a vehicle that was coming in then at the very last minute changing the deal when you show to do the paperwork which they did to my wife and I when we went to pick it up. This appears that it is a pattern with them,a very sleezy way to do buissiness The sales girl was fine but she has nothing to do with the financial dealings. My biggest mistake was stopping there in the first place!! read more

My husband and I just picked up our new Toyota Tacoma truck! We highly recommend Sara Johnson who was delightful to work with! She was quick to respond to our questions and kept us informed all along the way! Randy in finance was great as well feeling no pressure to over extend ourselves as we reviewed all our options. I have no reservations in recommending! read more

Signed a sales agreement that included the price of the car and the trade-in allowance. I placed a deposit on the car. A week later they called and said i would have to pay $3647 more than the agreed upon price or I couldn't have the car. It's obvious that they found someone willing to pay more for the car. I refused. It has been three days and they still haven't refunded my $500 deposit. They're deceptive grifters. Do not fall for their greedy tactics. Buy a car elsewhere. read more

Faiths Toyota in Westminster Vt. What a joke and the manager that runs the place could care less. I had an appointment set and drove 2 hrs to see a vehicle that was sold out from under me and all they want to do is play the blame game on the new girl. Absolutely pathetic I would not recommend this dealership to any if that is the way they run it. I didn't even get an apology from the person who set up the appointment!!! read more

I have had my car serviced several times at Faith's Ford/Toyota and the service department has been extremely friendly and very fair and honest!! They go the extra mile to be helpful and very friendly. I have recommended their service department to my friends in need of the same. I will always go back to Faith's for service!! Awesome reliable and fair!! You have my business and recommendations always!! Thank you for your service!!! read more

They will work with you as best they can to get you into a vehicle! The director has been working with vehicles for a long time and is a nice man. They push really hard to get people in vehicles. They have helped people with lower credit as well. Go to Faith's Toyota Ford, they will take care of you! read more

Purchasing a ford truck thru Scott Bueller and financing thru Randy - was professionally handled and completed. I would recommend Faith's westminister vt dealer to others. We are very satisfied with the purchasing experience at a small sized dealership, with knowledgable sales staff. Thank you Scott! Will and Dava read more

I recently leased a 2023 Tacoma from this dealership. It was the 3rd vehicle purchased through them. Previously I never had any vehicle serviced there. The latest lease is a TRD Off Road version of the Tacoma. When starting on a hill there was a strange clicking noise that sounded like it came from the transmission. I brought the vehicle in and road tested with a service tech where we replicated the sound. They scoped the truck, sent me home saying they would send the data to Toyota and then asked for the truck back the next day. Returned the vehicle (45 minute drive each way). After 2 more days called only to get the service advisor telling me he was out 10 days, "why did I bring the truck in." I have his VM telling me to. Then spoke with the owner explaining my frustration and that the service advisor lied to me. He was not very helpful. Finally got online myself to determine the noise is a feature of the off road version using the ABS to keep the truck from rolling backwards. Called the service advisor explained what I had learned, even referencing the owners manual pages and was told that I was not correct. They had a Toyota Engineer come to the dealership to look at the vehicle. He concluded the truck is behaving exactly as it was designed. They had my vehicle for 9 days and tore the whole rear end apart looking for something that did not exist. How can a Toyota dealership and service department not understand the functionality of the vehicles they sell? It appears this feature has been available since 2016, so it is not even something new. NEVER AGAIN! read more

Wholesale: The wholesale value of a vehicle, In the case of trade-in vehicles, the wholesale price might also be the price a dealer would pay to purchase the vehicle from a dealer auction. In any case, wholesale value is a measure of dealer cost. These guys are calling wholesale and asking for retail price, just because it says "as is" dose not make it wholesale. read more

Since the sale of the business,I feel that service and courteousness has reduced. Took my vehicle in for a 10 am appointment to recheck recent brake repair to get my inspection sticker. I had to pester them 2x to get my car back at 330pm. Why did I even have an appointment time? They could have called to let me know they were backed up so I could reschedule. read more

In July 2021 I had a signed term sheet with Faith's for a new car, which was on order with an 8 week wait. It was signed by the Sales Manager. Deposit was made. 6 weeks into the wait I called to plan for arrival and payment, left two voice mails before they called back. When they called they told me they would not honor their deal and I would have to pay $3000+ more for the same car. I asked how they could do business like this, and they basically said "Do you want it or not, that's the deal now." Salesperson said "This happens a lot." BEWARE! read more

Just purchased a new car for our daughter, my sales rep Jeff was great. We had to order her car which at first I was disappointed about but the vehicle arrived sooner then expected so I'm excited about this:) Jeff kept me informed throughout the entire process. He was very professional and easy to work with. The finance department was also very helpful. We pick up our daughters car this week! We are already planning to order another car for our other daughter this week. Love this dealership & their team highly recommend them. Just remember patient is the key, cars are hard to come by now a days. The wait was worth it.. Thank you Jeff & Faith Toyota read more

They are very rude, disrespectful, unprofessional, and cheap. I live out of the VT and bought a car from them because they told me that they can deliver the car to my home location. However, instead of delivering the car using the standard way for example transport car on a truck, they let someone drove my car all the way from VT to my home. When my car arrived, it already has about 269 miles on it, and covered by mud, have only half tank left, and had some scratched on the surface. A few weeks later, I also got a bill from E-Zpass asking me to pay for the fees this driver went through the turnpike. Not to mention the invisible damage this driver did to my car such as hard brakes and speeding. I complained to them directly and through BBB. They never resolved my complaint and said I should apologize to this driver. Never buy vehicles from them if you live outside VT! read more

We have to say that we were pleasantly surprised with the experience with Faith's Toyota in Westminster! The lease of our Toyota Highlander was almost up, so we began the search for our next car. We visited with a dealer here in Chittenden County and found a Highlander Platinum that was going to be coming in soon that had everything that we wanted. The guy at that dealership was great, but we were still looking around for the best deal. We came across Faith's accidentally via AutoTrader.com. After completing a form for more information, Amanda reached out to us and was our liaison with Faith's. We went back and forth about several cars, and came across the exact same Highlander Platinum (same VIN) that the our local dealer had. Faith's beat their price by $90/month! We shared the numbers that we got from Faith's with our local dealer, and they came down $60/month, but that still left them $30 a month more than Faith's. Truth be told, we hadn't heard of Faith's before, and were somewhat skeptical, especially because the dealership is about two hours away from us. Turns out that Faith's obtained the car from the very same dealership that they beat the cost on! Because someone from Faith's had to come get the Highlander Platinum, we asked if they could bring the car to our home so we could verify that it was a legitimate deal and so we could inspect the car and verify that it was what we wanted. The driver came by, allowed us to inspect it, and then drove it down to Westminster so that could do the dealer prep, etc. We signed the papers electronically that night, and planned to get the car the next day. We did encounter a hiccup when we were told that the car couldn't be delivered to us until the following day, which we weren't thrilled about - especially because we had already signed the paperwork. Our salesman, Trevor Kipp, came through, driving the car up himself and on his birthday no less! We've never bought a car via this method before, but I have to honestly say that we will definitely work with Faith's again. read more

One star because my wife got her dream car and is happy! But besides that, this place sucks! I bought a car from the back in April and had to have it shipped because I live in Florida. Jim and Bill (William) were so responsive and quick with all the details I needed prior to purchase. However, once everything was completed and down payment and financing was done they VANISHED! I could not obviously see the car in person so they sent videos and pictures (which were very shitty quality) and did not disclose any prior damage to the body to me! When the carrier dropped off the car he pointed out some of the damage that he recorded prior to taking possession of the car. When I reached out to JIM and BILL, they both ignored all my calls and text messages. Literally never heard from them again. What suckers! If you buy anything from them make sure you lay eyes on it and physically touch it because you'll buy a Toyota and they'll send you a Ford. Garbage. Dusty is a nice guy though as well as Ms Sharlene (she was super helpful after we ran into problems where car documents were sent to the wrong address). Thank you Dusty and Ms. Sharlene I hope those others losers don't overshadow your great work. read more

Fair, fast, and easy to buy a used car here. Shealynn and Chris made the process very easy. The car was exactly as described and a great buy

I dealt with Olivia and Bill the manager for 3 days about a truck in stock to get some figures worked out before I drove 2 1/2 hrs to buy the Tundra. I stressed many times that I didn't want to waste 6-8 hrs of my day driving and sitting in the show room if we weren't close to a deal. We got some numbers that we could start with but they wouldn't settle up enough to take a deposit. I finally agreed to drive over from NY to look at the truck and get an in person appraisal of my trade. In constant contact I confirmed the night before that I would be there when they opened the next morning they said great we look forward to seeing you. I was running 20 min late the next morning so I text Olivia at 8:30 to let her know and she replied thanks for letting her know and they will see me soon. I showed up at 9:20 and went inside with all my paperwork to have the manager come out and say sorry, we sold that one yesterday. I wish I would have been told in one of the countless messages so I wouldn't have wasted all my gas and time to drive so far. Very poor communication and terrible customer service. I would never recommend this place to anyone after this experience!!! read more

We have had 2 bad experiences with this dealership. The first we bought a 2016 4runner that was supposedly preowned certified with 20k miles on the vehicle. When it came time for warranty work we found out it was not and we paid for the work. We have since traded this vehicle back to them and they are now selling it as preowned certified with 70k miles on it. We had to over pay for the new vehicle because of uncertainty of the payoff. We have yet to see the check that owe us for compensation. Get everything in writing! This company does not care for their customers once the sale is done! read more

Overall they are very nice. Faith, the owner was down to earth and helpful and Bill the sales manager was also nice. Now for the negative, they advertise constantly saying $99 down and don't let your credit score hold you back. Well, I offered to put down $1,500 to $2,000 down and was told they'd get it done. Waited several days, and it was not done. They were not able to get me approved for a Toyota Yaris even though I earn a decent salary, have been working the same job for 11 years. Having hard pull inquiries on your credit score is a bad thing, lowers your score and stays on the credit report for two years. I'd recommend them, but feel they need to be more upfront about the credit and $99 down. I wasted around 6 hours total to be turned down for a very small car with plenty more than $99 down and have nothing to show for my effort and frustration other than an additional hard inquiry on my credit report that I didn't want. I'd give them two stars normally, but they are very good folks and I'm being very generous and giving them 4 stars. read more

I just want to give a huge thank you to everyone at faiths Toyota!! I drove 2 hours to their dealership and would HIGHLY recommend anyone driving from out of state ( or in state ) to use them! Got me out the door same day financed with an awesome truck! I can't thank them enough and would recommend them to anyone I know. read more