Shout out to Falcon towing. Fast, courteous and friendly. They responded on time, actually earlier than promised. Diagnosed the problem and installed a new battery FAST. Like a Nascar pit stop! read more

I had a great experience with Raymundo Tello when I was stuck with a dead battery. He showed up quickly, was professional, and immediately put me at ease during a stressful situation. He clearly knew what he was doing, got my car up and running in no time, and even took a moment to explain what might have caused the issue so I could avoid it in the future. It's not often you meet someone who combines efficiency with genuine kindness, but Raymundo did exactly that. If you ever find yourself in a tough spot with your car, I highly recommend asking for him. Excellent service all around! read more

Just had Falcon Towing out to replace a dead battery, and couldn't be happier with the service. They did a great job!

I have AAAplus membership. Battery replacement is free, per AAA Website. I was unknowingly up-charged $35 for "Terminals/Difficult Install additional labor." There is a simple panel that needed to be removed. Gave me a final total and I signed without questioning it, because they are AAA approved. In 24 years, AAA has always had the best prices and I thought prices were fixed. I also asked if there was a cash discount and he said I would save $2, so I paid by cc. Did not explain that there is a $6 "Convenience fee." He emailed the invoice and asked if I received it. I did, but did not bring it up on my phone, as it is too small for me to see. I am 70+ and I feel they were taking advantage of my kindness and age. I found out that you can request NOT to use Falcon Towing battery replacement, through AAA! read more

0 Stars if possible. Contacted AAA for flat tire and they sent me a tech from Falcon , tech who came to change tire did not know what he was doing, he was probably new because he installed the wheel studs incorrectly to the point were 1 of the wheel studs broke, he even told me after it broke that he had a feeling that was going to happen, so I asked how come he did not tell me that before the fact but he did not know what to say. When tech called his manager who was on speaker right away asked If I had already sign the waiver? When spoke to manager James, he said it was because car is old and things can happen. Had to take my car to tire shop and paid $125 to get it fixed because Falcon is not responsible for any damages. At the tire shop another stud broke when removing spare tire, they said and even showed me studs were installed incorrectly not because car is old. Falcon makes you sign a waiver the soon as they get to you without giving you a chance to read it. read more

Falcon Towing - Wheel studs installed inappropriate by Falcon tech - Towing Near Me - Gardena, California

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Well, I didn't intend to drive into an open ditch (soon to be a tree planter) at the local pickleball facility, this morning. However, after doing so, I called AAA and got linked to Falcon Towing. Jeffrey Castellanos was the driver tasked with getting my truck out of the ditch. It took some clever thinking, and his good experience, but it went super smoothly. Super professional, and friendly guy. He made a bad situation a laughable one. Thanks, bud. I don't usually leave reviews, but this was well deserved. Good job! read more

Falcon Towing - A "soon to be" tree planter my truck got up close and personal with this morning. - Towing Near Me - Gardena, California

I was involved in a car accident a couple days ago and was informed by AAA my estimated wait time would be about two hours. Shortly after requesting roadside assistance, I received a call from Falcon Towing saying the driver would arrive within 25 minutes. My AAA Roadside Assistance experience was phenomenal. I was stressed and irritated by the situation, but Roadside Assistance made it easier to manage. Thank you to Ignacio at Falcon Towing for handling the call with care and patience, and thank you to AAA for providing quick and professional service. read more

I've had to have my car towed twice within 24 hours, and I received excellent both times. I had a shredded tire on the driver side after driving over an unseen pot hole, and I called AAA, and the towing company was Falcon. My first tow was on the night of this past Thursday, February 26th. While I think the driver's name was James, he arrived in a reasonable amount of time, was courteous, efficient, and professional. He got me to my house and dropped my car off in my parking space safely. The next day, Friday, February 27th, I called AAA again because now, I had to buy tires, and Falcon was the company to take the assignment. This time, my driver was Jeffrey Castellanos, and again, he was top notch. He was prompt, courteous, professional, and knowledgeable! He explained quite a few things about car service, which was helpful in my decision making for the future. read more

FALCON TOWING, To Have my Car Towed to Auto Garage to be Repaired, Jose from Falcon Towing said, My Car Battery is Good, Nothing wrong,Jose said you need Brake switch only, because Brake Switch worn out that When you step on Foot Pedal, the switch don't make Contact, so Brake Lights on Rear Stays on & wear down the Battery, Jose from Falcon Towing, Talks to Customers with Respect & He was very Sincere, & Explains why the Existing Battery was very Low, I Recommend Falcon Towing to Everyone, Ask for Jose from Falcon Towing, he is Very Knowledgeable & Trustworthy, From my Own Personal Experience, I am Not afraid to Recommend Jose at Falcon Towing. The office Lady on the Phone, very Motivated & Sincere, from a 31 Years Customer, Ken Tasaka read more

Falcon Towing - Falcon Towing at my House & Said Battery still Good. - Towing Near Me - Gardena, California

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Falcon Towing was assigned by AAA to handle the towing of my car. Due to negligence of the Tow truck operator my vehicle suffered physical damage for which I promptly filed a damage claim. The following day I received a voice message from Falcon Towing informing me that they were denying my claim " at the moment" and that I shoukd re-contact AAA. Desiring to understand what was meant by "at the moment" in the messsge, and also learn the basis of their decision to deny the claim, I called to speak with the manager who had left nessage. After two days and six phone calls, where an employee took down my information and promised I would be called back by the manager, Jerry, no call was ever received. I managed to reach Jerry on my seventh attempt. He asked me to describe my claim, and immediately took a defensive posture. He attempted to summarize the situation and place blame on the customer for his employee's unprofessional, misguided, and dangerous action of pushing a powerless vehicle down a slope that caused property damage and endangerment of all parties in the vicinity. When I objected to his attempted to spin the facts of the events, he lost his composure, began to raise his voice and threatened to end the call, which he eventually did by hanging up on me. I don't hold towing companiy employees to the highest commercial professional standards, but this interaction was about as unprofessional and offensive as it can get from someone with the title of manager. This business needs to be audited for their dangerous practices, and reprimanded for the way they handle customer claims. AAA needs to re-evaluate whether this companies practices, meet the standard that the iconic AAA brand represents. If you are assigned Falcon Towing from AAA you should seriously consider declining their service. You may be putting your automobile and person at risk if you don't. read more

Falcon Towing came to my house in Carson, CA for Battery Service, the technician left several scratches on the bumber of the car , he sat the battery on the back bumber. We called Auto Club filed a complaint, also called Falcon several times one person was very rude to my husband and hung up the phone in his face..this is not acceptable poor customer service ..Terry Bullock, Auto Club Member. read more

Yesterday, I left home to attend an event. Unfortunately, a pothole that I was unable to avoid, made my plans change deastically. It was obvious that my rire had been damaged due to how my car sounded. Little did I know that an angel named Anthony would change my evening's plan. Anthony was patient, pleasant, professional, and a gentleman. Not only did he change my damaged tire, he took me to go pick up the replacement. We need more people in our world like Anthony. He wasn't putting on a "show" to get the EXCELLENT rating. It was clear that this was his character. Thank you Falcon Towing and definitely thank you Anthony for doing such an exceptional job. Keep up the great work! read more

Idk how many bad reviews I'm gonna end up writing, again AAA sent me a falcon towing truck, and again they called and told me 30 minutes, the truck drove by me and didn't stop, I called after 40 minutes they told me another estimated 30 minutes, AAA should find better. read more

We used Falcon Towing through AAA and I wanted to give kudos to Ronald. He was prompt, friendly, and professional. He explained everything well and made a stressful experience a million times easier. Highly recommend him and thank you Ronald! read more

I locked my keys in my car and had to call AAA. These days communication is most efficiently done through robo-texting, which has you input your car's make and model. Satnav zeroes in on your location, and I was informed that Falcon Towing would be there in 30 minutes. I was a bit bummed that it would take so long (I had my hot takeaway ready to go in-hand), but this is standard. How happy I was to get a phone call from Joel 20 MINUTES EARLY!! Yep, Falcon Towing arrived in only 10 minutes! I know luck is a factor due to where the last service may have been and traffic conditions, but this was prime rush hour/dinnertime when people are driving home from work and picking up food. Joel found me immediately in the massive and crowded Torrance Crossroads shopping centre near Costco. Home Depot, In-n-Out, Vons...the In-n-Out (am I misspelling that?) drive-through line alone is criminally, hellishly long. SO many businesses there. He was courteous, friendly, and efficient. In over 35 years I've had to use AAA MANY times (I've had three vintage English cars...many tows and jump-starts needed, haha!!) and this was THE quickest anyone has ever shown up. Possibly the most pleasant fellow as well. :) THANK YOU Falcon, and Joel!! read more

OMG--AMAZING!!! I want to recognize the incredible service I've consistently received from Falcon Towing. In the past couple of months, T. has helped me twice (fuel and a lockout), N. handled a flat tire, and M. on dispatch has been wonderful each time. (I i'm withholding their names on social media in order to respect and protect their privacy.) I've always been met with professionalism, compassion, calmness, and genuine kindness. It's rare to find any organization where every single person--from drivers to dispatchers to the follow-up team--treats customers this well. In fact, the Falcon team has been so consistently excellent that, before submitting my AAA request, I called Falcon first to request they be on the lookout for my call. I was hoping Falcon would be able to pick it up. When that AAA text came in confirming Falcon was on the way, I was thrilled!! Falcon doesn't just provide towing--they provide peace of mind, and it shows in every interaction. I am grateful to the entire Falcon team!! Warm regards, S.S. read more

LUIS is a stand-up guy and very professional. My daughter's truck died right when she stopped at a busy intersection. I drove to her location and contacted AAA. A tow truck driver was enroute to our location. Coincidentally, another tow truck driver with a AAA logo appeared in our location, near a 7 Eleven. I asked if his name was Gustavo, per the AAA app that was my driver. That was not his name, and he was there to run into 7 Eleven, but he asked if we needed help. I apologized and told him our situation, and that we mistook him for our driver. Our truck was still dead blocking a lane of traffic. The AAA app indicated that our driver was there, but we didn't see him yet. Luis told us that he'd run into the store and if we needed him to move the truck out from the lane, he would do so when he came back out. The kindness and concern Luis showed during a time when it was a bit stressful and chaotic is priceless. When Falcon hired him on, they genuinely hired a good man and added tremendous value to their team. read more

Great AAA tow! The Falcon phone guy was terrific and found me a local mechanic who was open at 10pm and had the exact tire I needed within the 7 mile range! THAT is 5 star customer service! The Falcon driver was 100% professional, very knowledgeable and arrived right on time. Thank you guys!! read more

We could not be more thankful for Ricardo at Falcon towing. After calling AAA because we couldn't get the car past N into drive and were afraid of the worse - a transmission issue. Ricardo came and decided to take and look and try and find any issues and he did - a huge chunk of wood stuck under the shifter linkage. So thankful he took a look before just towing us and leaving us thinking the worse. Thank you, Ricardo! read more

Falcon Towing - The huge chunk of wood stuck in our car - Towing Near Me - Gardena, California

I wanted to thank Falcon towing for always coming to my aid fast when I have called AAA. Today, Marcelle helped me. He was friendly, efficient, and quick to help me retrieve my keys that were locked in my trunk. Thank you for your help. Marcelle=10/10. Falcon Towing = 10/10 read more

Use AAA the other night to get a tow from my motorcycle at 3 AM. Made it a little over an hour, but that is to be expected. It was freezing and I couldn't take it any longer so I left. Once I got home, I realized I left my motorcycle gloves on my bike. Oh well, I thought, surely those lost now. Much to my surprise, however when I got to the shop the next morning, my gloves were sitting on the bike. I had expected them to be disregarded to be honest, and I was pleasantly surprised. Though I had a prior negative experience with them, this was a redeeming experience. read more

AAA contracts to Falcon towing for roadside assistance and battery replacement. DO NOT USE THEIR BATTERY SERVICE as they have the wrong procedure to replace your battery. They hook up a cable to your fuse box so they don't have to reset the functions of the car when they put in a new battery. This causes a blown fuse. My engine light came on and the car was stuck in gear (Park). They did not know how to fix it and the car was towed to my Mechanic. The Mechanic ran a diagnostic test to determine it was a blown fuse that locked my car in gear. I wanted compensation for the diagnostic bill of $266 and both Falcon and AAA refused to pay. Will not be using Falcon battery service again as I will replace the battery myself. read more

Falcon Towing - Quality Survey - Towing Near Me - Gardena, California

Juan is my hero, he helped me tonight! He was on time and professionalThabk you so much

Raymond came out and provided great service. I needed a battery service. Was very thorough and checked battery, alternator and lots of trouble shooting steps. Recommend Falcon Towing if you're in the South Bay read more

Very fast. Very reliable. Ray helped us out of a jam on the side of the freeway. We had a tire blow out. It was very cheap and boy am I glad they came as quick as they did as the cars were flying past us at a very alarming speed and shaking our car. read more

Somehow these POS's got my review removed but I'll just post it again. All of this is true and at the end of the day, my husband had to try and bang out the damage so mice would stop coming through the giant gap at the bottom. Now the door is a pain to open and close. Thanks Falcon Towing for not only slamming my husband's truck in to our garage door, thanks to your careless driver, but for never fixing the issue, allowing rodents to constantly enter our garage. (This happened in August 2024, btw) So, we had to use Falcon Towing since they're contracted by AAA (as I'm sure a lot of others have AAA, as well) but this is just a warning to others. The driver who delivered my husband's truck on a flatbed didn't secure the truck. When he lifted the bed, the truck rolled off and slammed in to our garage door. 6 MONTHS LATER AND FALCON REFUSES TO FIX OUR DOOR. Every single time, I have had to call and get an update. Jerry, the manager, always had a reason why he never called me back. Brought out a garage door company. Jerry wanted to send his guy. His guy came out. Said our door needed to be replaced. All of a sudden, Jerry isn't taking my calls any more. According to the office, he's the General Manager and there isn't any one else to speak to. Funny since their website says "Our goal is for you to be totally satisfied!" and states it's a family-owned business. BEWARE! And watch their drivers like hawks. If they damage your property they will start avoiding calls and refuse to take responsibility. Use at your own risk! read more

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Horribly bad service! Waited 2 and a half hours for them to drive to Hawthorn from Paramont and they say it will take an additional 90 minutes . 4 hours on a early weekend morning when there isnt any traffic!!!!! Uterally shoddy companey!!! They totally don't want to say in buisness. AAA said they will be using another company. You should to. read more

I'm giving Shaun & the Falcon Towing Team a 5 Star review !! Kudos, keep up the good work. I am extremely pleased with their team and exceptional customer service. From the time I contacted AAA through the app, Falcon Towing instantly responded through the app and by phone. The total time was 45 minutes to come out and test then install my car battery. This is the 2nd time in 3 years I have dealt with Falcon Towing for a replacement car battery. Their technician Shaun SVO 557706 gave exceptional service. He was so kind and friendly, he tested and replaced my old battery in a timely manner. Shaun is a definite asset to Falcon Towing Team !! I am extremely pleased with my overall experience. ~ Debbi read more

Battery died this past Saturday and called for replacement through AAA. James from falcon towing arrived in about 20 minutes which was faster than the 30 minute estimate. James explained everything and replaced battery in under 15 mins. Very nice gentleman and very professional! read more

On Monday 10/2025 I used falcon towing through AAA.James was our towing technician. He was prompt very kind and professional. Thank you for your service Stella Carle I would surely recommend this company to my friends and family read more

Toyota Roadside hired Falcon towing to come out and assist with a spare issue where the spare was stuck on the winch and could not come off. Ryan came out and assisted with great help and service! & was surprisingly faster than the 60 min wait time. Thank you for the help read more

Falcon Towing - Towing Near Me - Gardena, California

I had a flat tire in my University parking lot in Carson the other day. My man, Juan, got there 20 minutes before the ETA and got straight to work. He was very friendly and did exceptional work overall. Thank you, Juan. 5/5 read more

took my mom's car yesterday here, to fix her alternator on her car. Was greeted by Marvin who was phenomenal! he greeted us with a smile.. and lucky for my mom, since she is a AAA member she got 10% off... we dropped my mom's car off around noon, which was still early, and her car was ready by 5pm..arvin and his crew checked everything on my mom's car..told us that her left rear tire sensor was off so it needed to be calibrated.. Marvin, called us first and told us how much it would before they went and fixed her car. I told my mom that maybe she should come here now,.instead of her mechanic. Keep up the great work you Marvin! read more

I typically don't leave reviews but I received top tier service from Falcon Towing. I needed a new battery for my 2013 Honda Accord. Falcon Towing came out within 15min of me calling and replaced my battery. Roger's customer Service was exceptional as he went above and beyond by changing the battery, making sure all my questions were answered and even found a nail in my tire! I was bummed about needing a new battery but with the customer service and care I received from Roger, I'm grateful Falcon Towing came out. Thanks Roger for sharing your wealth of knowledge about cars and your companies services! read more

Worst experience with a towing company. First thing that came out of the drivers mouth was " Do you have full coverage insurance "? He wouldn't take the car to where I wanted it to. He said he wanted to take it to his body shop / yard. Basically to charge storage fees and have his shop take the insurance claim. He was very aggressive and violent and was arguing with bystanders trying to help us. He threatened someone with a taser. Seems like he was on something to be so aggressive. Traumatic experience that was worse than the accident that my elderly mother had to endure. I reported this tow truck company to AAA and my insurance company. There seems to be some kind of scam going on when people get into accident and tow truck drivers are trying to get a profit out of it. read more

I spoke to Adrian the dispatcher from falcon and explain my situation with my phone will be dying and no charging I was stranded for over 3 hrs and updated my location he never spoke to his driver to explain my situation than when I get picked up driver damages my classic vehicle I speak to Jerry he says he will take care of vehicles damages and now is not taking calls if I can rate 0 stars I would have but all I asked was my vehicle to get fixed it's a classic full restoration vehicle expensive anyone that reads my bad review contact triple a or their rep man this is uncalled for! All I asked is to be taken care of And falcon did not do so properly read more

Requested gas and battery check. Victory and Rey were great. Battery fine, gas fine. Issue maybe alternator or fuel pump. The adventure continues read more

Just had the best service from Jeff C. at Falcon Towing! He was so positive, efficient and helpful! What a great driver to have on the team!

Called aaa and then within minutes falcon towing reached out. They informed us that within the hour the tech would be there, which let me tell you is a breath of fresh air. We've gone through aaa and had a technician keep us waiting more than 3 hours once before. Eduardo called me when he was 15 minutes away. He was very professional and got the car from Torrance to whittier within the timely manner. Definitely recommend for future tows. Gracias Eduardo Vargas read more

Falcon Towing - Eduardo Vargas getting the car ready to be towed - Towing Near Me - Gardena, California

Would never use their service . The worst ever customer service. Lady on the phone had an attitude. Waited 2 hours for a tow . Estimated time for tow kept getting delayed. Garbage read more