I woke up late this Saturday morning and was worried about being able to have altercations done to a new suit I purchase online. The suit fit great I just needed minor adjustments done to the pants. Mens Wearhouse the store I purchased the suit from told me it would take them a few days to a week. I looked on yelp for the best dry cleaners in Chicago and Fame Cleaners was at the top of the list but it also had the most reviews, I decided that the combination of the two made them the best according to yelp and my area. I called them at 12:30 PM and explained my needs and timeframe. A very nice women told me she would do it. I came in at 1:00 PM. I put on the pants and the shoes I wear. She adjusted the height perfectly and ask me if I approve. I said yes. I took off the pants and got dressed she put my information in the system. That whole process took maybe 10-15 min and I was told they would be ready at around 4 PM. I went to a clothing store and bought a shirt and then to the grocery store and as I was checking out she called and said they were ready. It was about 2:30 PM. I dropped off my grocery's and went to pick up the pants. I was so grateful I tipped her because I felt It was the right thing to do. I got all my chores completed and my outfit ready for Monday and it's not even 6 PM. Also the quality of work is very good. I am going to have her fix some of my suits that have not be tailored well. Yelp reviews are important to business owners these days and I decided to make my first review and add to the many positive ones this place has had. My experience was great! I also consider myself to be a normal and reasonable person. I wasn't asking her to take a pair of pants that don't fit me at all and make them fit and then complain that they were not the best fitting pair of pants I own. The people who gave this place a bad review are either to sensitive and take everything personally or they are unreasonable and most likely just difficult people in general. This place saved me today! read more

I asked the person who completed my alterations where I should take my wedding dress to be cleaned as I know that not every cleaner has wedding dress experience and it was important to me that where ever I took it, knew what they were doing so that my dress would be in good hands. She recommended Fame and when I dropped it off, felt confident seeing a lot of wedding dresses hanging there. The price seemed exorbitant (more than $400) which is twice what I paid to have it altered, but I have never had a wedding dress cleaned before, so I had no idea what the cost was. They also told me it would take two months before it would be ready, which also seemed like a long time but I figured if it meant having the dress perfect, then that was fine. Mind you, I was not having it preserved, only cleaned. There was only one small stain on the skirt, and otherwise was in fine condition. I wanted to resell the dress so wanted it to be like new before I did so. I picked up the dress after two months, paid the $425, and took it home without looking at it, figuring that it would be great though was strange that they had lost the original bag that I brought it in. I took it out when I got home, and there was a jewel missing from the heavily beaded top (a large one at that) and multiple stains all over the skirt. The stains on the skirt appeared to be brownish water stains all the way down the skirt in multiple places. The woman at the cleaners told me she had hung my dress in the window (to tell me how many people complimented the dress) and I was worried it was a reaction from being in the sun. I returned the same day, showed them the stains, and they said they would take care of it, no charge. Okay, great. I returned after another two weeks, and the stains were still there. Not even remotely faded. She told me that there was nothing they could do. I told her that I should not be charged if I pick up my dress and it is dirtier than when I brought it. She just insisted that they couldn't do anything, and from this experience, she would never attempt to clean a dress like mine ever again. That's fine for future brides, but what about my almost $4,000 dress that is now destroyed? The skirt of the dress is silk chiffon, not exactly an unusual fabric for wedding gowns. My wedding dress that I counted on being able to sell to offset some of the price, is now completely worthless, and the owners of Fame Cleaners could care less. They wouldn't even discount the very expensive price they charged me to "clean" it. She just kept on telling me how hard thin chiffon is to clean, as if that is a good reason for them to cause damage to my wedding dress. If she didn't think she could clean it without ruining it, she shouldn't have touched it to begin with. Whether I was going to sell the dress or keep it for memories sake, I would expect it to in the very least be returned to me in the same condition as I brought it, not worse. I will be sending the dress the the Drycleaning and Laundering Institute for testing to prove that they caused this damage, and subsequently filing a BBB compliant. read more

By far the best cleaners in the area, hands down. When ever I visited I was always greeted with a smile, and my work clothes looked perfect. To this day, when I come back to the ole' hood I still stop in there to say hi. If you are looking for reliable, hi quality, friendly and service with a smile, Fame is your place! read more

This review is about Fame Cleaners' sewing and alterations service only. I've never had any issues with the dry cleaning/laundry service. I took in a pair of wide-legged palazzo style pants to be hemmed. I wore flip flops during the fitting and when she marked the pants, we both agreed on the new hem length. After paying $22 for the alterations, picking up the pants and trying them on at home with the same shoes, I noticed that the pants were still 1-2 inches too long. No problem, it happens. So I took the pants back and tried them on again, wearing the SAME shoes. They were clearly too long and were re-marked to be hemmed again. A few hours later, I got a call from the owner asking why I changed my mind on the length of the pants. When I explained what happened (i.e. that I hadn't changed my mind, that the pants weren't hemmed to the length we originally agreed upon), she started yelling at me, inferring that I was a liar and must have changed my shoes. I could barely get a word in, but kept trying to explain that the hem length was marked at the same length on both visits while I was wearing the same shoes. She proceeded to tell me she didn't want my business, didn't care if I gave her a bad review and hung up on me. Even though it was her mistake, the owner was disrespectful, unprofessional and rude. I NEVER post yelp reviews, but was willing to post this one over her actions even though I'm only out $22 and still have a long pair of pants. read more

I dropped off a small bag of laundry for the wash and fold service. At first the gentleman told me he will wash them at $2.50/lb which is standard but it's mandatory he dry cleans certain clothes. I explained I didn't need dry clean I just needed the service. He told me this would take 3 days and I asked if I could have it in two as I was leaving for vacation and he kindly agreed. He told me it was 15 pounds on laundry when dropping off and when I went to pick it up him and his wife deemed it as 38 lbs of laundry. I asked for a weigh scale ticket as most all places provide and him and his wife immediately got loud and offended accusing me of calling him a liar- She handed me a ticket with 38 lbs written on it in marker- I asked them to put it on the scale in front of me as I felt almost 100 dollars for a basket of laundry was a little nuts- they told me they don't have a scale and then it went from not having a scale to telling me the scale was broken... a great business plan to cheat people out of money. The owner (male) refused to give me my clothes because he was offended that I called him a liar. Wasn't my request to weigh the half laundry basket of clothes a normal request after I was told when dropping off it was 15 lbs but then it turned into 38lbs? The owner told me "we've been in business for 30 years I could give a shit if you ever come back" he tossed my credit card at me and when I demanded a receipt he threw that at me as well. It doesn't end here, I get home to find my clothes folded army style and wrinkled beyond belief into a small shopping bag. 3 Ralph Lauren polo shirts folded into tiny balls and shorts folded into rolls as if they were towels. I would always give someone the benefit of the doubt but this man and his wife have no respect and clearly played me for a fool. Go down the street for laundry service read more

I've been coming this place since I moved yo WP. Great place and very friendly staff. It can be a bit pricey but the quality and turnaround time are guaranteed. Highly recommended. read more

I can't believe this place has received such high reviews. I am visiting Chicago for the summer and sought out the highest-rated dry cleaners near where my friend lives. I took one shirt there on a Thursday afternoon, and they said it would be ready by Monday. I checked back on Tuesday, and not only was it not ready, but they told me they had to send it back to their facility because they noticed another stain on the back (which was not there when I dropped it off). They never called me (even though they had my number) to say it would be late, which was terrible because I needed it for a business trip the following morning. On top of that, when I did finally pick it up the week after, the woman gave me a hard time about trying to pay with a credit card. WHAT?! It should have been free for all of the back and forth hassle I went through, and she didn't even apologize. I rarely get upset about things like this but think this was terribly unprofessional and disappointing. I will never go back to this place. Proceed with caution. read more

Apparently the customer is always wrong here. Fame ruined 2 of my husband's dress shirts. Brought them in for a regular clean and press, no stains. Got them back pressed, but WITH bleach stains all over the collar and spots in the front. Fame claimed there was no way it could be their fault, that we must have spilled on it or sweat all over it. Riiiight. A little tip in customer service, had you refunded us the charge of "cleaning" the shirt or even a discout at the very least, we probably would have come back. But to say you were in no way at fault and that it had to be our fault... .well, we will not be returning. read more

Aren't you suppose to be taught how to sew from your mother who was taught by her mother her was taught by her mother? Well, I don't know what happened in my matriarch lineage but that definitely did not happen. I can barely thread a needle without getting a panic attack, so when buttons started falling of my new coat left and right I was forced to take it to the local alterations shop. After asking the owner to just sew on the ones that had fallen off and any that looked as if they were hanging from a thread, she suggested that we reinforce them all. I was a bit hesitant because I knew that would be $2 a button (from a prior missing button situation), and if you saw the coat you would realize there are quite a few buttons on it. She sensed I was hesitant, offered to do it for $1 a button, and had it done for me to pick up that evening! Kudos, kudos! I am sure sewing on a few buttons isn't that hard but she did a great job! read more

A few weeks before my wedding, I picked up my dress from a bridal speciality tailor only to find I'd lost weight and it was noticeably too large. Not wanting to wear a sack, I called Fame, and was assured other could alter my dress and have it back to me in a week. I came in, got fitted, and was told it would be taken in properly at the side seams. I was charged $180, expensive, but reasonable given short notice and how much work it is to alter a structured ball gown. Well, seven days later I pick up the dress only to find no alterations have been done. Instead, the seamstress has simply moved the back buttons over. This is NOT the appropriate way to alter, looks unattractive, and is not what we discussed or what I paid for. Oh, and it also ruins the dress. All of those button stitches will leave big ugly holes in the delicate silk if they're moved back to the proper place. If I'd wanted the buttons moved, I would have done it myself for free. If Fame found that they could not accommodate an actual alteration, they were obligated to tell me rather than go ahead and charge me $180 to ruin a dress that cost me almost $2k. DO NOT take alterations here. They over-promise and under-deliver in a big way, but they'll charge you like they did the correct work. read more

I called Fame Cleaners thinking they would provide a better price than Jin's (next door) - they quoted me $20 to clean a basic queen bedspread which was quite good. When I walked in 10 minutes later the guy literally said "I misquoted you but it will only be a little more". I handed over the bedspread and said what is the price? $45! Over double the quote, seriously? You just want me in the door. As a first time customer at least come close to your quote. Totally unreasonable I will never return there. I immediately went to Jin's which charged me $28 for the same bedspread. Seriously - what a scam. read more

If you want your nice expensive clothes ruined forever and then be told it's your own fault-you've found the right place. I used to be a regular weekly customer bringing all of my cleaning and alterations to Vivian. I spent thousands of dollars there. Then I realized I had 4 very expensive shirts all of which cost me $150+ each and they had elastic either across the back, the cuffs or the waistline and after taking them to fame-the elastic was completely shot making the items completely unwearable and permanently damaged (2 of the shirts had an entire elastic back). When I brought them back to show Vivian, believe it or not, she blamed me, would not refund the cleaning bill or offer to help fix the shirts where the damage was on the cuffs and waistline. How can I wear a shirt that is in perfect condition one day and then after a dry cleaning at fame be completely destroyed and be told it is my fault? She said there's no way dry cleaning would have done that, but then what did? $500+ lost for the cost of these shirts in addition to the dry cleaning fee which ruined them made me incredibly upset but the cherry on top was Vivian blaming and yelling at me. I'm so upset because these were all very nice shirts that are no longer sold and then Vivian blaming me-I would never return and I would advise no one else to either if they have good clothing that they don't want ruined. Wish I could give 0 stars. read more

I really wanted to give Fame a great review, given all the glowing reviews here. Unfortunately, it just didn't work out for me. I dropped off two items, a blouse to be taken in and fitted, as well as a simple, shorter hem for a pair of jeans. When I picked up and tried on the blouse once I got it home, I discovered that nothing was altered on it, not one single seam had been touched. As for the jeans, even though I tried them on and told the seamstress the exact inseam that was needed, the pants are a full two inches shorter, and thus, completely not wearable. To top it off, the blouse alteration charge was $35 and the jeans came in at $15. My advice? Double check their work BEFORE you leave the store!!! I wanted to love Fame, I really did, but these are the worst alterations I have ever paid money for. From now on, I'll take my stuff to this awesome little place in Humboldt Park, just off California, where my broken Spanish can get my jeans hemmed for $5. Sweet! read more

Can't say enough good things about this business! Have had many articles of clothing altered there always with high quality results. The dry cleaning service is also very reliable. Definetly he best of the new additions to Division Street...the owner is super sweet too! read more

I moved further away about a year ago but I still go back to Fame to get my shirts cleaned and pressed. Tried some other places but the service just didn't compare to Fame Cleaners. Great prices, great people, I'll stick with Fame. read more

The place is expensive and you have to point out every single spot/stain if you want your stuff to actually be clean as they clearly but in zero effort in looking for stains that you do not point out to them. Although that is pretty standard in my experience and they are very accommodating and will clean/alter things in a very short time if need be. I was happy/content with the place...until my most recent visit. I went in to pick up a bunch of different things that I had dropped off almost a week earlier. They first told me that they had "discovered" an issue with a pair of pants that were supposed to be altered and had stopped alterations after the discovery. These were a brand new pair of pants taken from the bag to be tried on for alterations. This discovery came after cutting the tags and the pants, as in they had been working on/with them. The discovery was a burn/singe on the pants that completely ruins them. They insisted that this was how they came to them and offered nothing to make up for what had happened. A couple of things to keep in mind: 1.) The pants were tried on at the store, and it would have been impossible to try them on and not notice the burn. 2.) They were also tried on at Fame to measure the alterations, and again, it would be impossible to try them on and not notice the burn. The burn is on the front, 3 inches from the waist in between the pocket and button/fly. You could not try them on without noticing it. 3.) How hard is it to think of ways something could get burned/singed in a dry cleaners? They still insist that they are not responsible for this burn. There was another pair of pants that jut needed to be cleaned. It had some beer/liquid light stains on them from a wedding. I checked them out when I got home and not only saw a fairly easy to spot beer spot still on there but also a dark and very permanent looking stain that was 100% not on them when they were dropped off. When I brought them back in and asked what it was and what happened the reply was "why so angry"? Maybe b/c you just ruined an expensive pair of pants that had been worn once along with the other brand new pair you ruined? They obviously would not accept any responsibility for the new stain, just saying that it was old and they couldn't get it out. I asked them why, if that was the case, they didn't mark the stain and bring it to my attention like every other dry cleaner does when there is a stain they can not get out of an item. Their reply was to say "Tell me one business where anyone is perfect 100% of the time" in an angry tone, as if they were the ones being wronged. I had no choice but to walk out before I did something I would regret considering how angry I was. Basically I do not trust this places honor, integrity or ability to execute their job so I would highly recommend that you never set foot in this place (again) if you value your belongings at all. read more

If I could give Vivian and Yule 100 stars, I would. I have been going to them for the past 7 years and they pretty much are like family now--they have always tailored my clothes to perfection, even complicated things, and they do it quickly (even when I ask to tailor a dress that I need the next day!). But they both came through tenfold this summer for my wedding - they made my life about 1000x less stressful. I got a lot of wedding outfits in Pakistan which came to me a month before the wedding about 4 sizes too big, and fitting badly in certain spots. Needless to say, I freaked out and took everything to Vivian and she, in her usual way, said, "No problem, I can take care of all of this." Now these dresses were about 300 pounds of beading and embroidery, not something that is easy to take in and adjust. But she did it, and each and every dress looked absolutely perfect on the big days. One dress didn't even come until 2 days before my wedding and she got it done in one day so I would have it. Not only was she amazingly helpful for me and my husband, but they also tailored all of our local wedding party's outfits - some of those outfits came to us from Pakistan fitting even worse than my own, and she transformed them into perfectly fitting ensembles. No shop on Devon can even compare to Fame, even though at the time they were not experts in tailoring South Asian clothes (now they are). Pretty much, they are the best and you are crazy if you get tailoring done anywhere else. read more

I have avoided dry cleaning any garments for a while since I have been so disappointed with other dry cleaners in the area. I recently took a few vintage blazers, a wool sweater and a dress to be cleaned. Everything was perfect, except when I arrived home and inspected the dress, the white areas of the dress had taken on a mottled bluish color. I went back to speak with the owners and see what could be done. At first they advised me that there was little they could do; black sometimes bleeds onto white areas, and I should take the dress back to Banana Republic. I was hesitant, since the dress was over a season old, and I assumed BR would deny help, or, try to take the dress back. And I LIKE the dress. So during the conversation with Fame, I asked what I could try at home. Fame ultimately agreed to try and clean the dress again, free of charge, to see if the stain would come out, since the fabric had already bled once and likely would not bleed again. Fast forward a week, and the dress looks amazing! I could not be happier with their customer service, and a situation that could have resulted in me never returning has turned into repeat business. Additionally, they were very sweet to my dog, and the owner is always ready with a dog biscuit when we visit or walk past. read more

I had bought my simple wedding dress at House of Brides. And though I loved the sales girl that encouraged me to buy a bridesmaid dress in cream- I did not think the alterations department was as helpful. The dress had a low front, and a lower back. Just enough to make it difficult to find a bra that you wouldn't see, and with the cup size of my breast I couldn't wear the sticky cups. So I was in a bad situation just 3 days before my wedding. I myself have sewing experience by didn't want to struggle with altering a dress for myself. I called around, and when I called Fame Cleaners, Vivian was EXTREMELY nice. She even used caller ID to call me back because I misunderstood her and hung up. But she said to come in right away. I was pinned in all the right places that HOB wouldn't touch on the dress (they said it would alter the style). She said she could have it done in time. I picked it up saturday morning- it fit like it was a dress meant for me. Which is number one point of altering a dress to your body. And to top it off - the sewing itself was perfect! On these one day wear dresses alot of people skip finishing steps since it won't wear out in one use. The cost was reasonable for me, and saved me hundreds of dollars and time to potential hunt for a new dress. Because I hated it that much before I entered Fame Cleaners. They saved my day!!! I felt so great and didn't need a bra, because Vivian fit me so well! read more

I feel bad that I've been using fame cleaners for the past year and have yet to review them, especially after finding them thanks to yelp! I love fame cleaners! Even though the parking can be an issue especially around school hours, I still use fame cleaners weekly. We use them mainly for launder and press dress shirts and their price is the same as two other cleaners I've used in the area. Everyone there is so friendly, they also remember your name and are quick to pay a compliment.... On days when you're running errands it's always nice to interact with the nice people at fame cleaners. read more

I am extremely disappointed in Fame. This rating should be zero stars but it makes me choose one. My last trip they ruined over $400 worth of my clothing. A beautiful white dress is now grey and a nice sweater has holes all down the front. Both have been cleaned before by another cleaner with no issues. Instead of compensating me, they told me it was my fault the sweater had a tear and I should take the dress back to Nordstrom for them to refund me (which is so ridiculous). They even made me pay $90 inclusive of those pieces to pick up my clothes that day. I brought this to their attention the next time I came in hoping they'd fixed the dress. It wasn't fixed and they never refunded me for the damage or even the $90 cleaning. As a small business owner, I would be bending over backwards to please my customer, especially when I'm in the wrong. They were defensive and unaccommodating in every way. I bring them over $100 worth of cleaning every other week and will not return. They've lost a really unhappy customer. read more

Great work, great service, and friendly owner, Vivian. Her cleaning and alterations are great. I've been going there so long that she's like part of our family. if I'm ever short on cash, she even says "no problem, you can pay next time!' Other customers must feel the same way b/c she has a bulletin board full of photos of customers' kids! She's "good people" which is refreshing. read more

Vivian is so sweet and professional! My boyfriend and I have used her cleaning and alteration services and are pleased with both. We actually left a shirt of his for a wedding at her shop back in July, literally 3 months ago, and just realized we didn't have it. We were in a panic until we called and Vivian assured us she still had the shirt waiting for us!!! Once again, I am totally impressed! If you are looking for a dry cleaner or alterations, Vivian at Fame is your girl! read more

So far, so great. I had a suit altered and they did a nice job. I will start taking my dry cleaning there and check things out as well. The owner is very nice and accommodating. I didn't have a rush on my suit so I didn't get to see how rushing things worked, but other reviewers said they do a good job with rush orders. I recommend. read more

If I could give 6 stars, I would. I absolutely love Fame and highly recommend their tailoring services to anyone. I had a bridesmaids dress that needed to be drastically altered, and they did everything perfectly in under a week. Thank you, thank you, thank you!! read more

I went here for a bridesmaid dress alteration based on all of the reviews. They were friendly enough, just overpriced. She kept saying it was more expensive because the quality of the dress was so good to begin with. I was in a rush, so I couldn't go to another shop. The work looked good enough. I would inquire about the pricing early in your consultation. read more

Not very good service. They lost my shirt and then told me that it had a lot of stains on it (which it did not).

Needed a zipper replaced on my jeans and they were did a great job--jeans are good as new and was done quickly for a reasonable price ($16 I think). read more

This is the only place I trust for my tailoring. They have done 2 suit jackets and a bunch of pants and it always turns out perfect.

I just started dropping off my dry cleaning here as we moved into the neighborhood. Not only are they very professional, but they might be the nicest people in the city. My wife is 6 months pregnant and every time she goes to pick up our dry cleaning (if I'm out of town), the owners carry it out to our car. Service goes a long way, and they've exceeded our expectations! Check em out! read more

The only reliable thing about Fame is the friendliness of the owner. 9 times out of 10 my dry cleaning was not ready when promised. The only reason I went back (so many times) was because of the location. Today I went to pick up my dry cleaning and to no surprise, my dry cleaning was not ready. My boyfriend stopped using Fame months ago....and now I must do the same. read more

DO NOT GO HERE. THEY RUINED MY DRESS. I have come to this Cleaner's off and on for seven years. I returned even when I moved out of the neighborhood for cleaning and alterations. This past week I picked up a dress that I have worn ONE TIME which was in perfect condition and quite expensive that I had dropped off to be dry cleaned. When I took the dry cleaning bag off of my clothes at home, I immediately noticed that my dress (which is a strapless, finely boned corset top) had a hanger crammed into the top with the zipper forced over it. Inevitably stretching the top out. I inspected the rest of the dress to discovery that someone had sewn a hole up in the front of the dress. The hole was not there when I dropped it off. The sewing job was awful and with thread that was clearly removed from the top of the dress. I called right away and spoke to the owner whom I have known for years. I told her about both issues and she told me to bring the dress back in. I brought it back in the next day. She told me that the hanger was shoved into my dress b/c I cut out the hanger straps. I told her that they could have used a different type of hanger. She said she would talk to her husband about the hole/sewing job in the front of the dress. The next day I called her. She informed me that they (1) did not put a hanger in my dress they way I described and I must have "gone to another cleaners" and (2) that they did not tear or sew my dress. She went onto tell me that I have "a lot of clothes" and that I likely was confused about what dress I had dry cleaned. I reminded her that i picked up the dress on a Tuesday night and called about 15-20 minutes later. She was adamant that I was lying DESPITE the fact that she admitted when I first brought the dress in that the hanger was shoved into it. I reminded her of all of my years of patronizing her establishment and she did not care. The bottom line: she destroyed something and lied about it. Even if she wanted to deny causing the issue I would have much less of a problem if she had not accused me of lying even though I notified her IMMEDIATELY of what was done to my dress. DO NOT GO HERE. THis type of business conduct should not be rewarded. read more

I have been coming here for 2 years and have always got mediocre/acceptable service. Recently I dropped off a very expensive pair of jeans that I wanted altered. That's it, altered. Well when I got them home, they had been washed. Raw selvage denim, washed. I dont wash my jeans for at least 6 months, especially raw denim and they went ahead and washed them without my consent, which of course ruined the color and fit of the jeans. They dont fit at all anymore and are a completely new color. Well when I went to confront them about it, I was met with extreme prejudice and disregard for me. They accused me of lying and Vivian and I believe her husband started saying there is no way they could have ever made a mistake and washed them. Right, a dry cleaner who's never made a mistake. I couldnt believe how terrible I was treated and how quickly I was told to take my business elsewhere. I wasn't yelling or screaming or swearing at them, even though they had just ruined my $250 jeans, and was still met with not even an apology. Nothing at all other than laughing in my face. I couldn't believe it and could not be more disappointed in Vivian and the staff. Their dry cleaning is normally acceptable and the tailoring is average. I am taking my business elsewhere and cant believe this is how they treat multiple year customers. I'm disappointed in them and if I were you and have anything other than very basic alterations or dry cleaning of clothes you could stand to lose, I would take it elsewhere. read more

I took several pieces to Fame Cleaners for dry cleaning, everything was fine. I went back to pick them up a couple days later and when I got home, I noticed that there were several large stains on one of the items that wasn't there before. It looked like it had gotten caught in one of their machines and they just pressed over it. I called the dry cleaner, obviously upset as I was leaving town in half an hour and wanted this piece to take with me. They told me I had to come back in so they could see the item before they issued any refunds. I hurried back over and showed them the stains. The woman told me I had a stain (no kidding) and offered to re-dry clean it.. When I told her I couldn't do that (for the fifth time) because I was literally on my way out of town, she gave me a hard time about issuing me a refund and tried to blame the stain on me when I asked her what I was going to do if it didn't come out. This woman was the same one who helped me when I came in to drop off and knew perfectly well that those marks were not there beforehand. She finally said she would complete the refund and asked me not to come back.. But why?! This was 100% their fault, not mine. I told her that wasn't a problem, I had no plans on ever coming back. She didn't know how to process the refund, so I stood there while she tried to figure it out. Needless to say, this is the worst customer service I can remember having in my life. Where is the acknowledgement, the decency to accept that you made a mistake, fix it and apologize. I have NEVER. I will NEVER go back. If anyone needs a dry cleaner that does excellent work and are actually pleasant people with customer service skills, please go to DAVIS IMPERIAL. read more