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    Family Auto Sales

    1.0 (1 review)

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    5 years ago

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    CarMax

    CarMax

    (28 reviews)

    First of all, never trust your car with Nick the technician. Secondly they devalued my car so much…read more They damaged my car during transportation, and had to replace one of the roof rails which they did with a cheap replacement. The body shop they sent my car to absolutely trashed my car with it being littered with dirt after I had it professionally cleaned, they scratched my new car mats I had installed myself, black finger prints littered up and down the headliner, and they deeply scratched my car along the drivers side that they couldn't even buff out. To add to it, I was a couple days postpartum having to go through this and see my beautiful new car getting completely trashed. They offered to send my car back to the body shop to have them clean it, and after it was returned the car was still dirty, there were still black fingerprints all over my headliner, my mats were still scratched up, and the deep scratches were still there because they were so deep. This went on for over a month, and I regret it to this day trusting this place with my car. I hate this Carmax and the experience they gave me. And Nick will absolutely screw you over and have an attitude about you being upset that your car was devalued.

    I had a GREAT experience today. I got a good online offer for my vehicle (2019 Ford Expedition…read moreLimited Texas Edition) at the Tyler store. My initial thoughts was that the online offer was bogus in some way. Well after getting low-balled by some of the local dealers, I decided to try and see what Carmax had. My sales agent was Ozzy. He was awesome. From the time I walked into the store, I felt welcome. I have read all of the negative reviews left on here, but my experience was exactly the opposite. It was serious no hassle, sign here, and here's your check. They didn't try to change the offer, it was absolutely amazing. It makes me realize that the so called "friendly" dealers were all about how they can rip you off, compared to how the folks at Carmax handled themselves in such a professional manner. Shout out to Ozzy and his Manager Nick. Thank you for such a positive experience.

    BMW of Tyler - My new X7 - from BMW of Tyler

    BMW of Tyler

    (23 reviews)

    Jim and his team were great is setting up my deal. They were very quick to respond and gave me a…read morefair deal. Yes, I didn't have the best of experiences the night of delivery. Things could've been handled differently on both ends. At the end I love the car and I'm happy with the deal. Most of all I appreciate Jim picking up the phone and having a conversation with me. Thank you sir!

    Avoid BMW of Tyler -- Repeated Failures and Poor Service…read more I've had a series of bad experiences with BMW of Tyler, and I wouldn't recommend them to anyone. Here's a breakdown: First Visit (New Vehicle): They didn't even bother to reset the oil service light. Second Visit: Same issue -- oil light still not reset. Third Visit: Bought new tires and had an alignment done. Fourth Visit (3 months later): Front tires were completely bald on the inside -- exactly evenly. I was told this was "rare" and that I must've hit a pothole in the same spot on both tires. I later spoke to three independent mechanics who all said that explanation was nonsense -- the camber was likely set incorrectly during alignment. I ended up buying two new tires and had a brake job done. I was told the rotors were fine. But the brakes kept squealing. Took it back -- was told "BMW brakes just squeal sometimes." Fast forward 5,000 miles: Took it to Christian Brothers for an oil change and rotation. They immediately noticed the brakes were bad -- rotors were shot. They showed me the damage. Since they replaced everything, no more squealing. BMW of Tyler cost me extra money, time, and frustration due to poor workmanship and weak excuses. Stay away.

    Family Auto Sales - usedcardealers - Updated May 2026

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