Staff is friendly and welcoming. Love Dr. Kato he is easy to talk to and I feel very comfortable…read morewhen I go for my exams.

The team at Family Vision Care was fantastic! Everyone was very friendly, welcoming, and helpful. I…read moreactually had to cancel my appointment at the last minute because I thought I wouldn't be able to make it. Then I texted them the night before asking if there was any chance I could still come in, and they were kind enough to fit me right back in the next morning. I really appreciate them accommodating me on such short notice. Great staff, great service, and an overall excellent experience. Thank you so much! Highly recommend Family Vision Care!

I didnt even know this place even existed. Even the area they were in. I was in shock they are in a…read moreresidential area. It was kinda neat. They have parking for their customers but not much. Very nice office and friendly employees. Great selection of glasses and sunglasses. I'll be back next year. So yes I would definitely recommend Eyes Plus.

Eyes Plus does it again! We scheduled an appointment for the…read morelittles because our eldest starts preschool in August! Our toddler is very smart -- but she's also very shy. Dr Teal was so patient during her exam and adapted to her communication style by simplifying directions. It was a relief to know she didn't inherit my bad eyes and that she's on track for a child her age. My daughter's favorite part of the appointment was getting to look inside the treasure box post exam! There's so many things for the littles to choose from. The front desk is also a standout. Everyone is so personable and friendly. They make it a point to address everyone by name, which is quite impressive! This is such a positive and uplifting environment. The appointment + wait time took 45min for a follow up dilation for me, and an initial exam for my 3yr old and my 10mo old. I left the office feeling so relieved because I know about my babies eye health! I have no regrets and I don't think this is too early for a checkup. All of our visits are so informative & enjoyable. We're so glad to be part of this special practice

Walking into (Year) 2020 with 20-20 vision!…read more Dr.Alonzo is the best in the eye game! I came in for my first eye exam, just a check up. Doesn't hurt to have it checked even though I don't have any issues. Yet secretly I kind of want glasses but I passed the exam.... had to be honest, I couldn't help it! It was a smooth process, from calling to schedule an appointment, to signing papers and getting the exam. I was still nervous though! I thought I had to get my eyes dilated and experience blurry vision, that's scary! But I guess I didn't need too.. The second reason I came was because I work with multiple computer screens at work, I wanted some blue light glasses. I had some pairs in my Amazon cart, but I just couldn't trust. Doc prescribed me, I tried on multiple frames, found the perfect frame and checked out. But now I have to wait patiently, gritting my teeth, for it to come in! I'm excited!

I would have given five stars to Dr. Alonzo but I would give zero star for his staff most…read moreespecially for Lyn. Lyn was very rude and unprofessional.I had the worst customer service experience from Lyn and the other staff as well. It was a scheduling issue so I requested for a call back from Dr. Alonzo but Lyn and the staff kept putting me on long hold and didn't even attempt to resolve the issue.

Since I started going to Dr Nakagawa my eye care has been greatly improved. He has updated…read moreequipment for better eye care. My condition is not common but he knows exactly how to treat my vision. The office is great especially I'm able to purchase my glasses etc from them. Thank you for allowing me to share.

DO NOT GET YOUR EYEGLASSES MADE HERE!!!! First of all I have…read moremy own optometrist, but because of a change in my insurance (Medicare) and this optometrist is close to home, accepted my insurance, and my out of pocket was minimal. All I wanted was to use my own frames, and get new eyeglass lenses. What I thought was a simple procedure, ended up to be a NIGHTMARE !!!! Mind you, I dropped off my eyeglasses on October 29th at 1:45pm and after numerous excuses... such as your prescription is difficult, or it will be ready next week, they still need more time, the lenses didn't pass inspection, and long waiting times on the phone to check the status of my glasses, I was at my wits end!!!! Whatever lab they use to make their patients eyeglasses, I would definitely recommend that your office select a different lab if you things cannot be completed in a timely manner. If you're looking to get glasses made, I WOULD NEVER RECOMMEND YOU GET THEM MADE HERE!!! It is December 18th, 9 am, and I called the office to check on the status of my eyeglasses and they were actually ready! I was surprised they I didn't call, being that my glasses were long overdue! I went to pick it up, and was given my glasses and a receipt. Isn't it usually protocol that someone would have you try on your glasses and make sure it fit properly, and adjust it if necessary? NOTHING!! Disappointing and absolutely HORRIBLE!!!! *Granted there were some office staff that were helpful and sensed my frustration, and I knew it was out of their control. Dr. Nakagawa, it seems like your reviews indicate that you're a nice guy, and I'm sure you must be, but please do better with getting your eyeglass labs to be more accurate and timely. I was really hoping to give them my business, but after all this, I left truly disappointed!

Needed to get some new glasses and called in to inquire and the lady was very nice and told me what…read moreI needed. The parking for their office is a smidgen tight in the shopping center near Jack in the Box and Shell and office is small but the atmosphere is very welcoming!! As soon as I came in, Momi was so very sweet and took time to talk story with me and make me feel so comfortable-just full out genuine, local style aloha spirit. Both her and Jenny were very helpful while I was trying to pick some glasses and they assured me they like to help if I want it and they did! Answered all my questions and I left feeling satisfied with my purchase. Guess I found my new eye doctor office :)

Friendly staff! Always willing to help and talk story. Sells Oakley which I have worn for years…read more The doctors answers your question and tends to your needs as much as possible!

As a patient of theirs for the majority of my adult life, I've always been very happy with the Dr…read more Ichimura and Dr. Ozaki. They're kind, always willing to explain the tests, processes, and results so that they're easy to understand. The office offers tons of glasses options and the staff are always willing to answer any questions you may have about lens options and how they can work with your insurance to help you upgrade your glasses or make adjustments. Appointments can sometimes be a little hard to come by as they have serviced the Mililani community for many decades at this point but it isn't much of an issue if you plan ahead. They're always very flexible when it comes to immediate need as much as they can. If you want to find a community based caring pair of doctors, you should definitely become a patient of theirs. There's a reason why so many in the community have chosen this office to be their own.

Dr Ichimura is sincere, caring and is a professional in her profession. Without hesitation I will…read moreand have recommended her to anyone seeking a most professional, knowledgeable and experienced optometrist. Her office is well equipped and organized! You will not be disappointed with her or her staff!

A huge SALUTE to Dr. Nancy Chen, M.D. of Kapolei Eye Care. I'm grateful to you for the ten-years of…read moreexceptional eye care you have provided to me. Beyond all doubt, YOUR stellar education and expertise have been the key difference in treating someone like me with a multitude of complex and severe medical conditions. YOU have ALWAYS been willing to take the time needed to offer the BEST POSSIBLE OPTION for me every time. MAHALO for helping preserve my sight, can't imagine life without it ya know! Dr. Natalie Ouk, D.O. is a great addition to your wonderful staff. Thanks also for donating your valuable time to the Senior Program that helps elderly citizens who don't have insurance and kudo's that you are fluent in English, Chinese, Portuguese and Spanish, speaks some Japanese, WOW.

Unbelievable, the staff put a different address in my medical/ office record Also, my daughter 's…read moreglass was been there forever because they said they left a voice mail on my phone only to find out that my phone number on record was wrong. I wonder what other wrong information they have.

I can't say enough positive things about Dr. Kato. He is the most personable and caring doctor I…read morehave ever seen. I have been his patient for several years. He takes time to make sure you understand everything and answers all your questions. His office staff is professional and friendly. Highly recommend!

Dr. Kato is an excellent doctor! He and his staff are very caring, professional and helpful. Dr…read more Kato was very concerned by ,and helped solve the rapidly worsening vision of my child, with special bifocal contacts, which fixed the problem, saving her vision. I've recommended him to other family and friends and ALL are so happy with his excellent eye care, as well as what a pleasant experience his office visits are. The office rooms are full of fun and beautiful art.The staff helps with figuring out insurance, are responsive, flexible, helpful, and fulled with aloha! Can't recommend them highly enough!!! Thanks Dr. kato and crew!