I do not like this location. Its the second time ive been here since I moved here and both have…read morebeen underwhelming in service. Wish I had noted the last associate's name. But Im here to complain about the service, or lack thereof, tonight. Marissa was the cashier. No friendly greeting, smile, nothing. When it came time to pay I wanted to use my rewards. Which at that time I had the shocking discovery my rewards account had been compromised. I had recently had some fishy email activity so immediately this lined up with that. She could tell I was bothered and worried about finding out my account has been compromised. She did not offer to call customer service to see if theres anything they can find about how/when it was hacked or what not. Zero effort given to help me. And zero pleasantries on her part at all. She asked me the same question 5 times. I told her repeatedly I never had the dsw app downloaded so I could not give her my shoe lover reward number or whatever. All I know was my account was linked to my email and phone number which apparently the hackers have changed. Left a bad taste about this location. No empathy. No problem solving skills. No friendly free smiles. Just basic retail workers that have no common sense on how to troubleshoot or provide service. They only know how to click a few buttons, rinse, repeat. I did not expect her to solve anything bur just her lack of initiative to call customer service or act like she cared.

This is your typical DSW. It's a large store with a lot of merchandise. The store is well…read moreorganized, clean, and well maintained. They always have a significant clearance section at the back of the store and you can find good deals there. Prices are clearly marked throughout the store and the employees we've encountered have been friendly. No complaints.

Omg, I do love this store and I think the smell of this store will always bring me back to some of…read morethe best times of my life. Shopping with my oldest daughter, we always used to have so much fun going there when she was little. Today I was shopping for my youngest daughter. I purchased her a new swim suit for her party and some gifts. Customer service was amazing, check-out was a breeze, store is well stocked and ready for the summer season. Thank you!

Always the place to go. Especially when you are on a hunt without a particular list in mind…read more I love when I find gems here at Nordstrom Rack.

Today, I visited the Gilbert 511 location, first timer. My son had to get a specific type of pant…read morefor his upcoming job opportunity. The sizing was super accurate. Quick "in & out" of the dressing room. The style of pant was a slim comfortable fit. The narrow pocket on the left will work well for carrying things. Items that clip or say a flashlight can carry well clipped on the edge of the front or rear pockets. The clothes here are noted to be extremely durable and from what we've come to understand; is that they lasts for YEARS, so ultimately it's worth the high end price point. The store carries much more than just clothes here. Features footwear, accessories and tons of tactical equipment. The employee (Eli?) that assisted us was very helpful and informative about the products we purchased. He has been working for them for 4 years and his knowledge of the brands and customer service was excellent. My son seems extremely happy with his purchase and is excited at what's to come. We will be back. Note- you can order on line or pick up merchandise in store @ 511tactical.com. The staff were busy with a few orders that were being shipped out. Also, you can receive an additional discount if you are *Active-Duty Military, Veterans, First Responders, Medical Personnel, & Teachers* by showing your valid ID of course!

This store is perfect. I'd heard about 5.11 for a while and needed work pants for a new job I've…read moregot coming up, so I stopped in and ended up talking with Austin about what kind of pant I needed and why that specific one would work best for what I needed, and to keep it short Austin was phenomenal. Genuinely exactly the kind of service I expect when walking into a store with questions. Not to mention just a cool ass dude in general. I don't usually write reviews ever but felt like I had to. Will definitely be back.

Cam was the truth! I appreciated his attentiveness and service in offering me so many options,…read moreinsisting that I would leave with the right shoe. I value customer service tremendously, and it's always a pleasure when someone doesn't try to sell you product, but they are really trying to get an understanding of you and what you need. I haven't been to the mall in a really long time, so it was nice to go and receive good service! Way to go Cam! I think you are the right fit for the job. Continue to lead by example. Your team is full of rockstars and everyone that was working that day (Friday 5/24) was very efficient! I'll definitely be back to try on the new balances!

The store itself was quite nice. It was my first time in this mall and their customer service was…read morejust lacking at this location. I couldn't find the workers at first. One was in the back and the other was up front, but they weren't wearing a worker's shirt and had an AirPod in. They were talking to a friend on the phone. When I went to checkout, this same employee helped me and still had their AirPod in. As they rang me up, they started laughing and said something over the phone. It was like I wasn't even there. The store was clean and organized but I was very disappointed with the staff. (Note, this was about a month ago when I first left a review but I messed up and had to redo it)

Came in to buy a new pair of Vans, the girls working last night were so sweet! Super helpful and…read morekind, they got me exactly what I needed. I even had a coupon, so that was extra great. You guys rock!

I experienced the BEST customer service!!!…read more Store 1029 Superstition Springs Mall, Mesa AZ I had EXCEPTIONAL service from a rep who assisted me and my daughter. His name was Reggie! He literally went above and beyond for us and other customers all at the same time. I watched him as he helped us and greeted every customer that walked in..He didn't make us feel rushed, he had no problem running back and forth to get us different shoes and sizes. He gave us time to decide on what we wanted, he advertised the sale items. Took time to size my daughters foot, gave his opinion on colors and styles. Reggie did everything with a smile and friendly manne I pray this review gets seen because although some would say he just dis his job, great customer service is hard to come by these days, he seemed genuine and I feel he should be recognized. Thank you for giving me and my daughter VIP service! **purchase 9/15/21, Trans: 26760, Empl: 649816 Thank you

The ladies at this location are absolutely amazing. They were incredibly helpful, insightful, and…read morepatient. Thank you for your help, ladies!

Been waiting here an hour past opening for the store to open so that I can pick up a pair of shoes…read morethat were placed on hold for me from the Scottsdale location. No employees are at the store an hour after opening.

My first pair of Redwings lasted me several years - and I am in the trades, so I am ridiculously…read morehard on shoes. I was so impressed with them, I decided to come back and purchase a second pair. Michael took such great care of me. From the beginning, he worked with me to get the right size, the right fit, and the right inserts to maximize support, comfort, and even style - something so rare for guys on the job. I was so impressed, I brought one of my employees to work with this same location. Mikayla was top notch. Asking detailed questions of my guy, so that she could link him up with the right boot for the job. Wish other companies took as much pride in their product as these guys. Completely satisfied is an understatement. But you get the picture.

Walked in about two saturdays ago, there were two employees helping people so I decided to go to…read morethe sock rack to see what socks I might take with the boots I was planning on purchasing. I was looking for maybe 5 minutes then went to the front to wait until someone actually acknowledged I was there to purchase boots. I would say maybe 10-15 minutes went by since walking in and I never got greeted, glanced at or told I was going to be attended after one of the employees were done with their costumers. I decided to walk out and go to the Tempe store where I usually get my boots.

I'm so impressed with the exceptional service I received at SanTan Village Gilbert AZ store 4551…read more Congratulations to Terri and Carmen; they are absolutely fabulous. They took the time to help me, and I'm so grateful for that, I've never been to a store with such excellent amazing customer service, Congratulations to the company for having such excellent wonderful ladies working here. By the way the store is very organized and clean, and I found great discounts.

Carmen was the absolute nicest and so helpful! We had a wonderful shopping experience today!read more