Excellent service & our sofa now looks brand new. Arrived when promised at the beginning of a 2-hour arrival window. Quote by phone was reasonable but for steam cleaning only. When the tech arrived he honored the steam cleaning quote & also gave an option for steam & shampoo. This was NOT a bait & switch move, as 1. He didn't try to pressure us into the slightly more expensive steam & shampoo service and 2. The more expensive service still lower than other similar companies. We chose the steam & shampoo. The cleaning team worked very hard, which showed in the great results. We would definitely use them again. read more

Fantastic Carpet Cleaning NYC - Sofa looks like the day we bought it. - Carpet Cleaning Near Me - Ridgewood, New York

the service was amazing!! the quality of the work was perfection. the price was fair and above all..everyone was nice, respectful, promp and an absolute pleasure to work with. i recommend fantastic carpect cleaning highly and give them not 5 but 10 stars. beatty cohan, msw, lcsw, aasect new york city read more

I am blown away with their service and how they cleaned my carpet. I have huge white area rug in my living room, and the traffic area was grey. Disgusting to the point I wanted to throw it away. It needed old school cleaning, soaking in water and scrubbing. Everywhere I looked was insane pricing for that. They not only that have extremely reasonable prices, but they washed my carpet 4X to get results! No extra charge! And it is delivered back today, white and almost not recognizable difference between traffic area and parts that were under the furniture. Communication with them was extra easy, picked up and delivered back to us at the exact agreed time. I don't write reviews almost ever, but these company deserved full support for their outstanding service. They have Instagram page, and I hope they will post photos of my carpet before and after. read more

We used Fantastic Carper Cleaning recently to clean a rug and shampoo our entire L shaped sofa. They did a truly great job. It took about 2 hours for the sofa but that's because they were thorough and it was big. The sofa smelled great after and took about 24 hours to dry. It feels and looks renewed as does our rug. Definitely recommend them. read more

I had my wall-to-wall carpet cleaned by Fantastic. I couldn't even believe they would have such a name. Would they really be "fastastic" at cleaning my 15-year-old carpet? I'd trained a puppy in here, spilled more things than I care to mention, and overall been careless throughout the years. When they told me on the phone that they would get out stains that I'd forgotten all about, I didn't believe them. I figured...what do I have to lose? I was bowled over when I saw the results. My carpet was back to its original color! I really had forgotten what color it was. But most important was that it FELT clean. I loved walking barefoot on it. Moreover, their prices are excellent, and their workers really take pride in what they do. But the clincher is the owner, a woman named Eva who is sweet, honest, and to the point. I really enjoyed dealing with her. Enough said? read more

I had my mattress steamed by Mr. Juergen on 03 01 2019. . He arrived in the window scheduled. He was very cordial and knowledgeable of his trade and was able to answer any questions I had about mattress steaming. My mattress dried over night and it looks clean, taller, and fluffy. My mattress feels new- nice and firm.. Mr. Juergen stated a mattress should be maintained and steamed at least once a year. I will surely keep this up whether by way of professional or self maintenance since there are mattress cleaning kits as well as spot cleaning steamers. Tip: Also mattress covers do help protect your mattress. There are spill proof ones made with organic materials such as terry cloth, microfiber, etc. This will save you some headache in the future. read more

I have used many different carpet cleaning services in the past few years - and a lot of them are about as honest and trustworthy as used car salesmen; they will charm you with their best sales pitch and by the time your carpets been cleaned - with all the hidden costs (i.e. walk-ups fees, extra deep cleaning, etc.) you're paying twice as much as the original quote, Fantastic Carpet Cleaning totally deserves the name "FANTASTIC". No hidden fees, no extra $$ for walkups. They were honest, professional, efficient and my Carpet looks brand new. I will NEVER use any other carpet service again! FANTASTIC!!! Stephanie C. East Village read more

My dog threw up bile on my brand new 100% viscose rug (the hardest rug to clean). Not only did fantastic carpet cleaning come 2 hours after I called but it they picked up my rug on a Friday night! They gave me a great quote for just cleaning and then for cleaning and repair in case the stain didn't come out with just their cleaning. Well their cleaning is THAT GOOD that I didn't need the repair. They are extremely honest, professional, very friendly and REALLY good at what they do. I will definitely use them again (hopefully not too soon) read more

Fantastic Carpet Cleaning NYC - Carpet Cleaning Near Me - Ridgewood, New York

I didn't think it was possible to rid of the odor and stains from a pet soiled carpet and these guys were so fantastic and efficient and left the carpet like new with added treatment to prevent pet stains. I highly recommend they're super friendly, clearly Knowledgeable and helpful with resources and tips as well. Also I initially contacted them via the yelp messenger. They got back to me right away and I called to book. They had immediate availability. I love how quickly we got this set up with no issues and they came with gloves and masks and prepared. Super smooth transition and great work. read more

Richard and Geni did an incredible job with my new rug. Couldn't have asked for a better service. They picked it up and dropped it off when they said they would and worked with me on the price. Definitely the best spot around. I feel very confident using them again and urge anyone else to do the same. I bought a display rug from ikea, so it was kinda stepped on already. After the cleaning or shampoo or whatever they do, it looks much cleaner and the colors are brighter. read more

Responsive and they work fast. Pick up and delivery was smooth and on schedule . The prices are fair.

I called for an appointment and was able to schedule within 2 days. The whole team from Eva in the office to the crew who did the cleaning were friendly, professional and efficient and affordable. They did a great job on my carpet and furniture. I'm very happy with the results. I will definitely use them again and highly recommend them to anyone looking for this service. read more

We were upsold on sending our rug to their facility for deep cleaning on December 15 instead of doing an in-home steam clean, and were told it would be 5-7 business days for it to be returned. For some reference, we have a white shag rug that had minimal traction stains according to their technician. I reached out for a delivery date on 12/26 as I hadn't heard from them and got no response. I understand that it was Christmas so I expected it might take a little longer, and was totally fine with that. I followed up again on 12/31, and was told the earliest they could do was that Saturday, 1/5, when I would be away. We settled on 1/3 between 4-5pm, which they then cancelled the morning of because after the cleaning the rug "didn't meet their standards." We rescheduled for 1/8 and were given a delivery window of 8-10am. At 9:59am (sadly that's not an exaggeration) they emailed me that the stain "reappeared" and that they needed more time with the rug. So basically no one looked at the rug before then and they never planned to deliver within the delivery window. I had to press them for a discount which they only reluctantly agreed to after the second cancelled delivery. Finally our rug was delivered on Saturday 1/12, a full month after it was picked up. And there are still stains. 100% not worth the $200 I just shelled out. I do not recommend using their out of home cleaning services unless you want a headache and to argue with their scheduling/customer service people, and in general I really would not recommend this company to anyone. read more

First time customer. Looks great! Quick. Great job. Geni was great. The online chat on the website was one of the best I've used both for booking the appointment and for asking questions about the service. read more

Thank you so much for coming, I'm so happy I finally decided to clean my carpets and choose the right one, I appreciate your suggestions for better results,I can't wait to see my carpet clean and walk barefoot!!!!!!! Finally!!!!! I'm so happy great service read more

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After our basement flooded we needed to hire someone to clean our area rugs. They picked them up on 9/2/21 for "Shampoo, sanitize and deodorize." Fast forward to a month later and the rugs were delivered stinking of mold. They took the rugs back but I struggled to get a hold of anyone there. Finally, out of frustration, I wound up posting this review (except different) with a one star rating, but am now changing it because I received the rugs today and they were very clean and the color was restored. The owner also gave us a discount on our order, which made us happy. Thank you guys for pulling through and making this happen! read more

My rug is so fluffy and bright! The guys were very helpful! 10/10 would clean w them again!!

They did a phenomenal job! I didn't realize how dirty my sofa was until it after they guy cleaned it. It looks beautiful and flawless - like it's brand new. When I set up the appointment, I was given a 2-hour window in which my cleaner would arrive. From the first phone call all the way through the cleaning, each person I interacted with was completely professional. I wholeheartedly recommend them. read more

These people were great. We wanted someone who would come to our home as agreed upon and do the job with expertise--and NO DRAMA. The two young men who did the job knew their stuff, and when they left we had clean, fresh-smelling rugs. I would recommend them to anyone out there who is tired of people who either can't be reached promptly, don't show up--or don't deliver on what they promised. read more

These guys were awesome - same day service (which was a happy coincidence, they were in my area). Geni was a gentlemen and really knowledgeable about all the carpets in our home. I never knew how intricate woven carpets were, he knew silk, wool, etc...total pro. He even helped me price out stuff and recommended I DO NOT spend money on one carpet which was too worn and wasn't worth saving. Highly recommend and will hire again. read more

Came straight to my house to clean my mattress. Good price. Within the time frame they specified. And it got done fast. :)

The best carpet cleaners around! I had my sheep skin area rug steamed and shampooed, and it came back looking brand new. Super quick and great quality service. Gary was extremely helpful and answered all of my questions. Wouldn't go anywhere else. read more

Scheduled 9 am to 11 am pick up today few days ago, emailed to get the pro number to keep in touch with around 9-30. Got email at 10-40 they want to reschedule for 4-6 pm. Hope they are better with cleaning than with scheduling read more

I will update this when the rug is delivered. This is for the pick-up last month. The technician came in the middle of the pick up window (4pm of a 3-5pm window) and had texted 20 minutes before arrival to let me know he was on the way. I was given a quote (that seemed reasonable but what the heck do I know!!) and got an email a couple days ago to schedule delivery. My rug hadn't been cleaned in a while so we'll see how it turns out, but 5/5 for pick up. read more

We got the basic cleaning service for a couch, and it turned out great (~$250). The process was quick and Jurgen was very professional and amicable. The only reason its 4/5 stars is because we had a difficult time scheduling the appointment. The first appointment must not have been scheduled, since they didn't have a record of it in their books after I called to confirm the day of. The second was cancelled after the service/arrival window had already passed, and it wasn't until the third attempt that I got a confirmation email and text of the appointment, and Jurgen arrived within the allotted time slot. Otherwise, I'm very glad we had this service. read more

They were awesome! I couldnt have wished for more. I called them for a quote and they offered me a free estimate in person which was a huge help I didnt have to explain everything through the phone. I met the technician Geni the next day, we agreed on a fair price he even gave me a discount. He cleaned my sectional sofa within the same appointment and pick up the rug which I received back roughly in a week. The quality of their work is impeccable. This definitely wasnt the last time calling them. read more

Geni, Garry and Narde did an amazing job with our rugs! They picked them up moving all of the furniture to ensure a smooth installation. Geni even replaced one of the feet of the bed with a screw driver just to help out! The work was terrific and were so so happy with the job they did. We recommend them! read more

Sure fast, amazing job. Did shampoo and steam in 20 min. Showed up in the hour window exactly, and was very friendly and helpful. Will be referring this company to many people and use again. read more

Fantastic carpet cleaning has another loyal customer ! I reached out to them after researching local steam cleaning services in Queens. I called them and received an honest price quote. When the day the cleaning came, they arrived on time, and did a shampoo cleaning in three rooms, my living room, bedroom, and foyer. Overall fantastic carpet cleaners are efficient, courteous,and professional. I am beyond happy With the results and will definitely hire them again in the future !! read more

I had an excellent experience with Fantastic and I am very pleased with the results. I have finally found my go-to carpet cleaning company and will definitely be using them in the future. read more

These guys were professional. Did a thorough cleaning of my office carpets that were drenched and soiled quickly by the snow. There is no great feeling when you see something fresh and clean again. Definitely will keep them a close contact and will hire them again for excellent service they provided. read more

terrible service. canceled delivery twice. i never got my rug. i spent months decorating my place making everything match perfectly. my dream rug that i designed around was never returned to me. terrible terrible terrible company do not use!!! read more

Fantastic Carpet Cleaning NYC - Carpet Cleaning Near Me - Ridgewood, New York

Did an excellent and thorough job cleaning my large suede couch! Scheduling was very convenient and arrived on time. Very efficient and a great price! Would highly recommend. read more

I found Fantastic using Angie's List for the first time, trying to find an upholstery cleaner for my sofa. They were very fast with their response and available to me the very next day. I was very happy with the thoroughness and friendliness of the technician. I would definitely recommend the company. read more

Great attitude, great price, great service and they were on time. They even did a little extra. I definitely plan on using them again and would recommend them to anyone. Thanks for being professionals..... read more

Called last week for an appointment 2 days ago. They picked up (other companies I called went to vm), answered all my questions, and we scheduled an appointment time. A day or two later I received a confirmation text with the appointment date, time and name of the gentleman who'd be coming over. The appointment window was later than that to which I had agreed, however, I'm sure if I had called back we would have worked something out. I just stuck to the new time frame. It wasn't an issue. The gentleman arrived within the 2 hour window(during a sudden downpour) and was very polite, friendly, and very informative. He gave me a rundown of what he would be doing, and how, after having me point out specific trouble spots in both rooms. He answered my questions and then got right to work. He was very thorough and did a great job on the stains and on my carpet in general. It looked so good compared to what it was. The whole family was pleased and impressed. Love that they are safe for pets and kids as well. We will definitely be using them again for the upstairs. read more

i engaged this company at the suggestion of home advisors to dry clean an edward fields rug with a current value of over $16000.00. they were to pick it up at one place where they were three hours late. they were to deliver it to another nyc apartment in three days. they did not show up until fifteen days later. they came in with a wet rug which had obviously been washed. the formerly light blue rug was now grey and a different size. after no comments and no replies from this company, home advisors suggested arbitration. then they did not agree for almost one week. after i put in the necessary evidence of the rug and all of the damage they caused to our antique furnishings and my claim, there was a hearing. the arbitrator awarded me and told them to pay within 14 days - that was september 8. they have not paid and they have not returned tens of messages left with richard who answers their phone. there are other obnoxious threats to me from the owner. these people should pay their debts. i would not suggest dealing with such dishonest people at this inferior company. should you have any questions, please contact me through yelp. read more