Do not patronize these guys. I brought my car in for an inspection and brake check/repair. On day…read more1, no one could get the story straight -- 'you're up next,' 'your car up on the lift now,' 'why is your car here?' Toward the end of day 1, one guy promised to call me back in 5 min. I called back in 7 min. and, you guessed it, they had all gone home! On the 2d day, I was told: 'your car is up on the lift now,' and then 'there's nothing wrong with your car.' Even though I already knew that I needed new brakes. At 3pm on day 2, I went to collect my car. By then, I knew that no one had checked my brakes at all, although one guy again told me 'there's nothing wrong with your car.' At one point, a manager with whom I was speaking took a call. When he took off his mask to yell (louder) at the caller, I asked him to put his mask back on. His response: 'you can move six feet back from me.' Now I need to take my car to really get my brakes fixed. But hey, I got my inspection sticker. Nightmare!!

Please see my previous review on the Manhattan East Auto Repair which was renamed Active Auto…read moreRepair: https://www.yelp.com/biz/manhattan-east-auto-repair-service-inc-new-york?hrid=JB079TkxAweNpxr4k_rn6A&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) The person I dealt with was the same Josh from Mahattan East aka Active Auto --------------------------------------------------------------------------------------------- Full disclosure, I do have a good understanding of vehicles; although it is not my profession, it is my hobby to work on cars. Act I: Foreplay My wife's car was stranded off the bridge on her way to work because the alternator died. She called me at 6AM frantic because the car suddenly just died flat out. She told me the battery light stayed lit but ignored it and kept driving. I told her she will need a tow because the alternator died, there is nothing I could do at the moment, even if I picked her up. So she finds a tow truck service on Google and a guy name Paul shows up. He wanted $90 to tow to this specific shop, or $243 to bring it to a local shop that I am familiar with. Already, its a red flag. She had to hurry to work, and made a quick decision to go with Paul and Active Auto. Boy did the fun begin here. Act II: Bend Over So after a couple of hours, wife calls me from work saying they're quoting $500 to change out an alternator. What in God's name?! A quick search of Autozone, says it cost $183 for the alternator, so its a $300/hr labor charge. I quickly called the manager, Josh, and asked for an explanation. He goes on telling me, "listen its a $500 part alternator is burned out, and the best I can do for you is $450 cash, its the best". I asked if I could pick up the car instead but Josh said theres a $125 diagnostics fee, and $75 storage. I said it was the same day, actually something that happened few hours ago what exactly is he storing. He said $200 take it or leave it; basically taking the car hostage. So I reluctantly agreed to the $450 charge, boy was that a mistake to haggle. Act III: Deeper Penetration About an hour or so later I get another call, he wants ANOTHER $250 for a 'broken pulley'. It's amazing how a burned out alternator also means pulley is 'completely broken'. I asked how did a broken alternator become $700 job, he responded with another rude tone "listen buddy, pulley is broken do you want to do the job or not". I offered to take a look first hand look, and he started yelling at me "there is nothing to look at, either you want me to fix the car or not, $650 is the best price cash for you". Okay.. he knew it doesn't make sense to pay for another towing fee to another shop because he can have me for the $200 for doing nothing since I diagnosed the car myself by just hearing about the symptoms. I agreed. Final Act: Money Shot An hour later Josh tells me the car is ready and I owe $650. Okay. I agreed that I would go to get the money because the ATM will probably not allow for a withdrawal that large. He said he will close up shop and have the original tow truck guy open the door for when I arrive (kinda working together now aren't they?) I arrive to the city, and proceed to call him but another partner picks up. He said that tow truck person will be there soon.... 15 minutes nothing. I said that I was waiting outside and cold, his partner proceeds to berates me with "listen, stop rushing me now, I told you the tow truck guy is coming so wait!". About an hour later Paul arrives to release the car. Basically after getting butt hurt, AND waiting to pay for it I still get berated by these guys. Guess I am doing THEM a favor by giving them business. TL;DR: Got highway robbed by Active Auto Repair, get AAA premier insurance if you have a crappy car. They will tow you 100 miles to any destination of your choosing. If you're ever stranded in the city and a guy named Paul with with a flatbed is going to tow your car to Active Auto Repair. Think about a dropped soap in prison, run don't walk away.

No matter how desperate you are - do NOT take your car here for an inspection…read more Owner 'Matt' agreed to squeeze us in. They barely looked at the car And it passed with flying colors. We drove around the block and parked for restrictions. While we were sitting there -less than 10 minutes after driving it away from this garage- someone pointed out our tire had a bubble! A very dangerous undrivable condition. When I went back to Matt, he said that was not an issue, and he was correct to give us the inspection sticker. Obviously it's not. I would have been better off finding someone not squeezing me in so we could drive the car today. And Response was so offensive he doesn't deserve our patronage.

This might be the first review I've left for a non restaurant business but had such a good…read moreexperience with United that I felt compelled to share. I'm not a big car buff and regular maintenance, inspections etc always lead to me being slightly unsure about what the service entails, what it should cost, wondering if I'm being overcharged etc... in the few auto shops I've been to over the years, there seems to be an unwritten "no questions" policy -- apparently we're all supposed to be auto experts. All the above is why I was so delighted by my experience with United. I was able to schedule my inspection with a quick and pleasant call. They took me in on time, conducted the whole thing in under 10 minutes and had me on my way. They were pleasant and kind and didn't seem so in a rush like other auto shops I've been to. They're family run which is nice too. Go check them out, you'll be in good hands!

In spite of the Acura dealer telling me I needed thousands of dollars of repair work done, Auto…read moreCare East *reviewed the areas that the dealership named, determined it wasn't needed and simply did the oil change and the maintenance service. Additionally, they reversed a mistaken charge for more than the original. I'm very happy with their integrity.

Excellent service. Worked with the insurance company. Did a full review before and after the work…read more A real UES gem!

I know next to nothing about cars. It's pretty obvious as soon as I open my mouth. The best part is…read moremy wife knows even less and looks to me to maintain her car. That's why every time I visit an auto repair shop it's with a heavy heart and always leave with a much lighter wallet. Enter Ralph. I ran over a small screw and instead of going to Firestone (because I don't know any better), and this time I went to Ralph since he's only a few blocks away. Turns out the screw didn't even puncture my practically bald tire. He took it out, didn't charge me a cent, and sent me on my way. Coincidentally I had a bunch of repair that I needed to get done on my car that I had been putting off because I just hadn't had the time. I had a good feeling about Ralph's place so I dropped my car off and had a ton of work done. The entire brake system, and front suspension links. He also troubleshooted my AC. Didn't even charge me for a tire replacement or taking a look at my AC which turned out to only need some freon. The prices were very fair. This is the first time I've been to a car repair shop where I didn't feel like I was ripped off. Ralph you have a customer for life. I'll be bringing my and my wife's car to you from now on, and will be referring you to my friends and family.

It's been a while since I could put my trust into a mechanic who's not just taking your money or a…read moreparts changer. Ralph and his crew put all my de ears to rest. He diagnosed my car, told me exactly what I needed, what I should keep my eye on and what didn't need immediate attention. His prices are great and he's just a great at olla school mechanic. I have my vehicle cared by First Group for two years now and have not been disappointed.

The check engine light came on in my 2010 Toyota Prius so I went to the closest shop that I could…read morefind that was open on a Saturday, Mike's Auto. I thought I needed oil change, but they hooked my car up to the computer and it turns out that something you had gone haywire because I neglected to turn off the engine the last time I filled up the tank. They reset the computer, no more check engine light, and they were very gracious about it. No charge! Based on my experience, this is a very honorable business. They're not trying to take advantage of anyone. The person to person interactions may be a little gruff, but don't let that discourage you. Bottom line, this is an ethical business that really wants to help people. Thank you Mike's Auto!

Scammers dont t trust them they recommend work I didn't need put on the wrong parts then super over…read morecharged me.

A&A did a great job with extensive auto repairs that my car needed. They were always responsive,…read moretimely, and professional. Couldn't recommend more!

Our car battery died, and I called A&A immediately. I dropped my car off and within hours it was…read moreready and good as new. This ship is professional, friendly and efficient. A few weeks later when our car was hit while parked in a lot, we brought it right to A & A. They worked with our insurance to get an estimate quickly and began work. They even assisted us with obtaining a rental in the area. They kept us updated on the parts arrival, body and mechanical work. Our vehicle was ready in no time and looks amazing. Not only did they do a fantastic job, but they also saw that our inspection was due in a few weeks and took care of that at no charge! Joseph and his team made a stressful situation completely calm. I will encourage anyone that needs work done - big or small - to go to A&A. They are the most pleasant and honest crew. I can't say enough good things about them.

I was referred to this place by another shop that was unable to accommodate my request. Raymond…read morehandled the work, pricing was reasonable, and I received exactly what I needed.

Raymond at champion auto. Super knowledgeable guy who has been around for over 20 years in the same…read morelocation. Whatever you need he gets it done. Straight forward older guy who can explain things step by step if needed. Thought me a lot, champion is where I maintain my car.

Prompt, clear, reasonable. Since I only needed an inspection they took me right away w/o an…read moreappointment.

Claimed to fully fix my car but actually only banged out the damaged parts and kept the insurance $…read morefor the new parts BUYER BEWARE! DO NOT RECOMMEND AT ALL I was rear ended and brought my car to Cibao to be repaired. Geico paid in full for the repairs. I came to find out from Geico and another autobody that Cibao only repaired the OUTSIDE of the car. For the underside, instead of replacing the parts Geico paid to be replaced, they just banged out the damaged parts and kept the insurance money. Geico paid Cibao $7,400 for parts and labor and instead, they just banged out the old one and kept the money In my photos you can see the damage still remaining on my vehicle after cibao "fixed it" as well as the email from Domingo telling me he would pay me for the missing parts after Geico confirmed they were never replaced by Cibao.