Making My Mannequin Dreams a Reality Walked past Fashion Nova and the deals pulled me in with the gravitational force of a black hole--except everything was bright, sparkly, and didn't crush me into a single point of infinite density. As a dude named Simon, I wasn't sure what to expect. But let me tell you, the sales? They'd make a grown man write a love letter to retail therapy. I came in just to browse, but with prices like these, I might just have to start a side hustle as a fashion icon. The team? Friendlier than my grandma at Christmas. Not only did they not bat an eye when I asked for jeans that could accommodate my weekend-warrior thighs, but they also pointed me towards sales so good, I felt like I should confess to a crime. "Yes, officer, I stole these deals." Shoutout to Crusts--wait, autocorrect--Crystal Lizette for assistance above and beyond. Service so spectacular, I wouldn't be surprised if she had a cape hidden under her fashionable ensemble. Each order is so spot-on, making returns is as rare as finding someone who hates puppies. And Cindi, well, she's the Michelangelo of merchandising, turning the store into the Sistine Chapel of style, and I'm just trying to be a worthy Adam with my outstretched hand (and wallet). If you're looking for a vibe, Fashion Nova's got it in spades. I came for the sales, stayed for the service, and left with the undeniable urge to strut down the sidewalk like it's my personal runway. Fashion Nova: Keeping me--and my mannequin alter-ego--in vogue without breaking the bank. read more

Clothing is poor quality, sizes are inconsistent across items even though they produce all their own clothing. For example two items in a size 14 will fit differently and likely one wont fit at all. When you reach out to complain or ask for a refund they only offer store credit. They refuse to refund to the original payment method. They charge you $5+ for a return label. Customer service is terrible, they just gaslight and dismiss you and try to refer you back to their FAQ or return policy. They offer no concessions and are only after your money, once they get your money they don't care about you as a customer, just their bottom line. Super shady and unethical company and they use child labor. Clothes smell weird and chemically upon arrival, very reminiscent of some fast fashion, shein/temu clothing. Terrible experience and the clothing is made for people with big fake butts and breasts (no shade) but the average person does not have that. They glamorize the fake botox plastic surgery look which is cringey. Not the natural form. Their plus sized models just have thick thigs and are not actually plus sized. Save your money and go somewhere else. read more

I'm very disappointed with Fashion Nova. Their return policies are not clearly explained before checkout. Be careful--because not all items are eligible for a refund, and instead of returning the money to your account, they only issue store credit. Even then, when they receive your returns, it takes far too long to process. It's been almost a week since they received mine, and I still haven't gotten my store credit. On top of that, their customer service is nearly impossible to reach. The email address listed on their website is incorrect, and when you try to use the online chat, it just gives an error. There's no reliable way to get help or answers. Very disappointing experience overall--I won't be ordering from them again. read more

This review is about Jasmine, the woman with orange hair. I had an encounter with her today and she was less than pleasant. Rude actually. There are racks in the back that have clothing on them. I wanted to ask before touching but I saw she was busy on the phone and waited around for her to finish up. I saw a jacket on the rack that was cute and barely touched it. She snatches the rack away from me, rolls her eyes and says, "you can look with your eyes, not with your hands!" She was unprofessional and nasty. She reacted in such an aggressive way. I was honestly scared. I've never experienced something like that before. Her aggressive reaction is not justified here. It's a discounted Fashion Nova store. I don't expect Neiman Marcus customer service, but I also don't expect hostility. Her customer service made my experience bad. I will be returning because I love the prices and array of options, but I do not want to see her around especially if that's her attitude towards customers! read more

It's crazy seeing recent reviews, because the customer service is not that great STILL .. the employees are always gossiping loudly about personal issues and customers.. this isn't a Strip club... they're probably like 3 nice girls but there usually rude especially the tall mixed girl.. idk if she's the manager but get her out of there .. she's a bully to customers . I've been going to this mall/fashion nova for years and this is my local area .. I don't need to walk on eggshells to have a good experience read more

Thank you so much, Jasmine! You were incredibly helpful--truly appreciate your kindness!

The girls here are so nice . They are always so helpful . The store is organized by not only color but style as well . 10/10 would recommend . The manager is always attentive and sweet :) read more

Just wish the store had a broader selection. Like active + comfy + cute. It's obviously geared more towards sexy + statement + going out, but still, the options they did have were good material and fairly priced. Will give update later on... read more

There was great customer service! Diana was very sweet and helpful, they also have amazing deals! read more

The manager with the curly hair is way too flirty and aggressive with customers, she made my girlfriend very uncomfortable. She screamed at me for grabbing an item off of a rack. I know this place is cheap and you can get five dollar thrifts but nothing is worth it in there. If you have to deal with some type of manager like that , she was scaring her coworkers and even her coworkers were looking at me and said sorry. Love her organization skills tho ! read more

I came into this location and got great deals and they had a great selection. Customer service was amazing!

They got a great customer service, I found a lot of clothes, they got a good variety of sizes for women and men. I highly recommend it.

Amazing prices and wonderful service. I went on yesterday to this location and was greeted with a warm smile from Joselyn (Jocelyn) who was very pleasant, helpful and made me feel welcomed. The staff & manager are supportive as well. Felt like family vibe. Great music nothing out of the way madness and fitting for all ages while shopping for great bargains. This is my go-too location for fun wear & going out. I really like bargains & the service so much that I immediately called my daughter & girlfriend, we're going back today! read more

The outlet is so much fun. Everything right now is seven dollars. There are fancy dresses, shoes, casual, sexy men's, etc. Staff is really nice. Unfortunately, no dressing rooms but if you put on your leggings and come in, it's easy to try on clothes. You can't beat these prices. read more

Nhyira is very pleasant and friendly, she goes above and beyond to help all the customer. Nhyira is one of the reason I keep coming back because of her genuine greet read more

I usually shop online for my Fashion Nova clothes, but due to lack of time, an upcoming trip and nothing to wear for NYE, I decided to visit one of their brick and mortar stores. Upon first view it just seemed like a regular clothing store, but at close glance I could not only see the Fashion Nova labels but what makes these clothes special- their style. Anyone who knows me knows that I LOVE Fashion Nova clothes, so being inside of an actual store was like a dream come true!! I perused the racks looking for the perfect NYE outfit with excitement. Shuffling through only to find a partial item, a bodysuit that I absolutely fell in love with. I saw a pair of pants that I thought would match it perfectly but they only had one pair left which was the one on the manikin. This was such a let down for me. I decided that I would go ahead and get the bodysuit anyway and when I got to the register, I found out that it was over $50! Long story short, I left the store empty handed but with a tip from one of the cashiers. She said that I should check the Fashion Nova app for the items I was looking for and even gave me a coupon code to get it a cheaper price!! A big thank you to the cashier for the tip but I am going to stick to buying my Fashion Nova clothes via the app! read more

Fashion Nova - Beautiful, unaffordable bodysuit... - Women's Clothing Near Me - Panorama City, California

I lovvvve this location! I am pretty much a regular and it's amazing when the associates know you by name! Synthia "ALWAYS" greets me with a smile and makes great suggestions when I'm shopping for an occasion. "Give that girl a raise" she rocks read more

Fashion Nova - Me at the 2024 Emmys! - Women's Clothing Near Me - Panorama City, California

I really liked this location! All the employees were very helpful and nobody made me feel like I was too big to shop there. I've been to stores where I've been flat out told I'm "too husky" to shop there. It even happened to me as a kid... to this day I get really nervous shopping in stores because of this. However the girls were all super nice and one of them even showed me new items that just arrived and helped me find other items to try! I however personally felt I looked bad in them so I ended up only leaving with 1 pair of pants, but it was just really sweet that her approach wasn't "oh, you're too fat for this," instead it was "let's give this a try! What size?!" And that I truly appreciated. I'm at an awkward weight and shape that I'm not plus size but I'm not "average" size either. So it's always been difficult for me. Thanks for making my experience wonderful and for being so kind! If I didn't live so far, I'd definitely come out here more, I just happened to be in the area. read more

Fashion Nova - Left w/these pants Not the top - it's a new arrival though & the young lady let me try it out! Thanks! - Women's Clothing Near Me - Panorama City, California

I love this place!!! The manager is great and so helpful. They have offers and great discounts. They go above and beyond to help you!

First off the place is a dump.. the clothes are a mess and it's completed unorganized and dirty. The quality of the clothes are so cheap... nothing like what is online. I drove from a long distance to make a return and the service was 1 star.. the manager had no customer service and was not very accommodating. I will NEVER come back and this entire experience makes me NEVER want to give Fashion Nova another dime! read more

This location is the ROSS of Fashion Nova. They just have racks of items that are on sale for $5.00. The staff was very friendly but only giving a 3-star rating due to lack of clothing available. read more

Not sure why this place is still open. Everything was like $5. Not a lot of the same pieces. Found a pair of jeans I love but they didn't have a button so. I didn't get them. Idk why there where even on sell. So yeah this is like a clearance store. read more

Excellent customer service at this location. I wish I asked for the associate's name but she's been tremendously nice and helpful to me on two occasions already. It really makes a difference when someone will eagerly bring you additional sizes and offer their honest opinion. read more

The best sales team. I love the ladies who work here. Very friendly and personable. Besides, who can complain about $5

Great service! They make every precaution for covid to keep their customers safe before entering. They ask u all the questions prior to letting you enter. And providing hand sanitizer before you shop. Love this place it has everything from outer wear to Casual date night wear. read more

I always get the cutest clothes. Only thing I can say is next day shipping is not next day shipping.

I love Fashion Nova!!! I have gone on there websites several times for cute things. I also follow them on Instagram and always end up clicking on there ads that always pop up on my phone thanks to Siri. It's one of my favorite places to look when I'm bored or don't have anything to do. Yesterday my friend took me here for the first time and it was really nice. The lady at the register told me they have upgraded in the last two weeks so it was a good time we came. She was very friendly but I forgot to ask her name. :( The store looks really hip and just like there website everything is super cute. I ended up picking out this really cute jacket bc I loved it and couldn't leave the store without it. It was $50 bucks and the cutest one in the whole store. I don't have one like this so it was a real treat to finally go to my favorite online store which now has store! Go Fashion Nova! Well def be back soon. I took a screen shot of the jacket since I haven't wore in yet. read more

love the selection ! even tho i wish the men's section was larger I come to shop because Jasmine and her team are really welcoming and i always feel like im coming into my homegirls closet to shop read more

love this store everyone is so friendly love there jeans ! definitely going to come back here shoutout to crusts for helping me out !

Crystal lizette had amazing customer service, she was great and met my every need as a shopper!

Awesome store ! Great products ...great atmosphere ! Cindy was super nice! Deff will be back read more

Great customer service. Store very clean. The store is Nate and will put together even though the fitting rooms are closed they make sure you get the right care read more

Fashion Nova - Great customer service and very clean!! - Women's Clothing Near Me - Panorama City, California

Store is closed during work hours. I called several times and watch the girls working the counter ignore my phone call

Panorama City is a hidden gem for FN! I never leave here empty handed, def always have the cutest outfits. I usually get attended by Elba or Jose, and they're always so helpful :) read more

Had to do some last minute birthday shopping and found way more than I needed... staff was very nice.. Can't wait to put my outfits together this weeken... will definitely be back read more

Fashion Nova my favorite jean spot for sure. Cindy was super sweet, helpful and provided excellent customer service. She asked me what I was looking for I showed her what jeans I was wearing she knew my exact size and was able to deliver within less than five minutes. Store was clean and well kept. I will be back again like always read more

The costumer service here was amazing! There's actually people in retail that love their jobs lol and that's hard these days. I was greeted as soon as I entered and help was available without any delay and I don't have to wait long for a fitting room which is a plus! Thanks read more

Elva was super sweet and helpful. The store is super clean and organized. She also steamed a dress for me because she had the steamer out already lol. THANK YOU ladies So Much!!!! read more

All the staff that we encountered were super sweet and nice. Online models do make the brand look decent, but the store is cheaply decorated and the clothings don't seem great quality neither. I ordered a pair of pants on their website, after a mis-delivery (they use on-trac for online orders, on-trac is the most unreliable carrier out here), it took forever to receive (almost a month). Wasn't the right size so I decided to go to the store instead of dealing deliveries again. Long story short, cheap quality(worse than forever21) for the price, but the pants I bought do make me look great. read more

I called before coming to the store to make sure that if I can still return an item that I bought in store passed 30 days. I was told it's okay that I will get store credit but when I get there they said they can't. It just sucks that I wasted my time driving there. Hopefully they'll be clear in informing customers on things like this by the phone. read more