I was in desperate need to use the facilities. Funny thing is I didn't even mean to come here. I…read moreput in my GPS what I thought was going to be at a different area altogether. But when I pulled in here, I wasn't mad. Visiting a mall early in the morning is weird. It is mostly deserted. No stores open. Almost completely void of people except those in here doing their jobs. Kind of gives you the 'Dawn of the Dead' vibe, like you are one of the only survivors left in the world. Odd to say, but almost peaceful. This mall seems to be doing fairly well. I did not see many vacancies. Which is great, and almost always the case in this area. This mall feels vast. The layout feels like you need to know exactly what you are getting in here, or set aside time to allow you to freely wander in here. My stop, to use the facilities, took a bit longer than I expected. I have never been here before, and this was not a good thing. I ended up parking in what I thought was the middle of the mall, however, not knowing where the restrooms were, I ended up walking for a while. What was interesting was when I did finally find the restrooms, if I would have used one of the other entrances nearby, it would have been a much quicker stop. But I wouldn't have had the zombie vibe.

What is going on with this town center? I'm so disappointed that this nearby mall has nothing to…read morevisit. The only reason we visit is to walk the empty mall after a large meal at the Cheesecake Factory. My most recent disappointment is the closure sign at the Starbucks. Sometimes I stop in during the holidays to purchase from the See's Candy pop up. There's a new entertainment center that had laser tag, bowling and other games. The food court still exists but it's scarce.

Today, my husband and I celebrated our 13th anniversary and after leaving the resort from…read moreAn awesome weekend, we stopped by Nordstrom Rack to pass some time. We browsed the designer glasses, but despite being clearly interested, no one approached us. Meanwhile, two associates assisted a Korean couple and greeted a white woman. Only when my husband gave one of the associates a stern look did she finally approach us, asking curtly if we wanted to see something. No greeting or friendly demeanor. Given the year is 2025, it's disappointing to experience such microaggressions. Nordstrom Rack, consider hiring staff who provide better customer service at this location.

Got my Ruby Woo Matte lipstick and a pair of Air Force 1's for my toddler for a reasonable price…read more They had a decent selection of designer bags but didn't really have clothing for the ample woman. Was happy that the line wait wasn't too long. The cashiers were getting people out quickly and that's always appreciated

I've been coming to this Macy's for years now. It still stands strong at Dulles Town Center. There…read moreis plenty of uncovered parking available, on the lower level, as well as upper level. There are fewer customer service counters in each department. There is one main counter dedicated solely for returns; however, specific items (skincare, cosmetics) should be returned to the corresponding counter. The service isn't the greatest either, I was told to go to multiple counters back and forth to return an item, until a manager from the shoe department finally completed the return. They still carry the same variety of items ranging from perfume/cologne, clothes, shoes, luggage, etc. Since this location is relatively smaller (than other nearby Macy's), it is easier to navigate through the different departments.

Terrible customer service, can't even provide the services they claim to provide. Bought a watch…read moreonline and made the mistake of using their free adjustment in store. Never again, they sent me somewhere else after they removed random links and made it somehow worse.

Incredibly fun experience browsing TJ Maxx for Spooky Season…read more Items purchased: Wicked: The Grimmerie Collectible Hardcover Journal - a 240-page hardcover journal designed to resemble the Grimmerie from the movie Wicked. Halloween Press On Nails - found nails I had wanted last year and was very overjoyed! Didn't spend much time here due to my busy schedule yet I love being able to shop here.

Visited for the first time and it was busy with lots of customers and merchandise that seemed…read morereasonable. Not many reps to help with seeking help however the reps were all at the check-out line.

Love this store! Mt niece loves Ross dress for less and asks…read moreme to go there Lots of stuff not enough summer Sandler in the 7:30 to 8 that I line and my size and liking

Terrible Experience at Ross - Sterling, VA…read more I had one of the worst customer service experiences ever at this Ross location. I returned a pair of shoes that I had not used, yet the assistant manager, Oprah, treated me with complete disrespect and accused me of wearing them. I politely asked her to walk with me to the shoe department to compare the condition of the returned shoes to others on the shelf -- many of which were slightly dirty underneath just like the pair I returned. She flat-out refused. Not because she was too busy, but because she knew I was right and still wanted to be rude about it. She yelled at me in front of other customers, saying the only option I had was store credit -- even though I had the receipt and paid with my debit card. I have never used those shoes, and I was being honest. Instead of handling the situation with professionalism, she was confrontational and disrespectful. I've shopped at Ross for years, but this was enough to make me never return to this location again. If this is how they treat honest customers, I can't imagine how they treat actual issues. Completely unacceptable.

I ran into Target to try to find noise cancelling headphones that would block out the TV. Leilani…read moregreeted me in the tech section and offered assistance - she helped me find affordable noise cancelling headphones and was super friendly and competent. Then I learned that she was actually the AT&T rep at the Target AT&T kiosk, going out of her way to help me with a Target issue that wasn't even her area of responsibility! She then helped me with looking at options for my aging phone and better plan updates (we are on AT&T). Leilani turned a chore into a pleasant experience forme!

Clean and not too busy, grocery and shelves had a few selections that were out of stock. Outside,…read morepickup area with a tent for the folks waiting in the heat, so that's good. Inside was a Starbucks, returns upfront, and then the standard cashier spots. They had a good number of self-service stations active but full-service only had two lanes open at the time.

I wanted to grab some groceries before finally heading home. I don't usually partake in Walmart for…read moremy grocery needs, but because it was so early in the morning in an area I am was not familiar with, it was my best option to get me home quicker. Quick tip, have a list ready to go pick up groceries. Another quick tip, remember to bring that list so you won't have to fight to remember what the purpose for stopping here was. Without everything in front of me, I had to make a list on the run, with items that I knew would make a meal. Hard thing is that every time I would remember an item, I would have to run to a different end of the grocery section. I didn't grab much, but I felt like I was overcharged a bit for some of the items. The total of the bill compared to the number of items just wasn't matching. I know, tariffs, inflation, and what not contributed to the price. But I still feel like the prices are getting out of hand.

Pick up here is horrible. I ordered an item a few hours ago and got the email that it was ready…read more Ive been sitting in the spot for 15 min and no sign of my order. I called the number on the sign and it goes to a message for Dec.

Visited this location today seeking sales advertised in their sales ads. Location a bit off the…read moremain road. Plenty of parking and the store not crowed at all. Could not find what we were looking for and left quickly. Neat store but probably not one will visit again as nothing special there.

I had the worst customer service experience in my life with an employee of the Kohl's store located…read moreat 21245 Signal Hill Plaza, Sterling, Virginia (store # 0295). My wife had purchased clothing items on line with Kohl's. We had to leave town to attend to family business and planned to pick up the items at the store upon our return. My wife received an email from Kohls@tkols.com that stated "Your Self-Pickup order is ready." It further stated that "To avoid cancelation, pick up your order by end of the day on Friday, January 23, 2026." We decided to travel home on Friday, January 23rd so that my wife could pick up the order. My wife called the store from our vehicle (on speaker phone) at 11:16 am to inform that she would pick up the order before the store closed. The individual she spoke with (a female with an Indian accent) told my wife that the order was not in the system. After some back and forth, the Kohl's representative informed that the order was canceled. My wife was stunned and confused because the email clearly stated that the order would not be canceled until the "end of day" on Friday. When my wife asked why was the order canceled when the email stated it would be at the store until the end of the day, the representative became argumentative. She stated that she did not know why it was canceled and would not provide any additional information. My wife really wanted the items she ordered so she asked the representative to look around and see if the order was still in the store for we would come by and pick it up. With this, the representative became combative. She raised her voice and cut my wife off several times. The disrespect was unacceptable. It was so bad that I decided to get on the phone and ask why the order had been canceled and explain to this person what we wanted to do. She raised her voice with me and interrupted me several times. I had to tell her to please let me speak. I finally asked to speak with the manager. Instead of transferring me to a manager, she hung up on me. My wife did not get her order (even after the email said it would be at the store) and we were both insulted. Needless to say, we will never shop at Kohl's again in person or on-line. They have no respect for the customer and customer service is dead. Kohl's has experienced some financial pressure as of late and they making attempts to strengthen their position in the market. Kohl's leadership should know that there is an employee at store # 0295 that is killing their business. Do not shop there. My wife ordered her items from Amazon. They were delivered in two days without insults.

Cashier lady was very friendly. OMG, I think this place might have everything... you just have to…read moredig through. But I learned that I'm too old to bargain shop this way. I love that it's in my neighborhood. I don't visit the store often because this location is surrounded with bargain stores like Marshalls and its sister stores. There's also Costco, Sam's Club, target, Kohl's, Walmart, etc... but it's worth the visit.

Worst cashier ever. Had no idea what she was doing and was counting my items while cross-…read morereferencing the screen. She said she overcharged me then tried to say she undercharged me. I left without purchase.... She was rude too and kept blaming the technology and not her own stupidity.

Wonderful style options and prices. Great value at the outlet store in Leesburg,…read moreI recommend this store for quality items and friendly service

Corporate policy review: My husband ordered very expensive pants online for Christmas. Because he…read moreordered them in October and not after No ember first they are not eligible to return. This is another nonsensical random policy. If you're going to have these policies the corporation should make it blatantly obvious for Christmas returns or exchanges the customer must order after November 1, not Oct 29th. Yeah, stupid, that's what I thought. I won't be a banana Republic customer anymore.