It kills my heart to leave this review. Let me start off by saying we have been membership customers of Fast Freddy's since April of this year.
The vacuums here are amazing. I have no frustrations there.
The car wash is pretty decent. It does an okay job but will not get the bugs off of the front of your car. They do offer "big prep" buckets where the vacuums are, so you can scrub those little critters off of there before you begin. I've been pretty happy with the wash.
The employees here always interact well with my daughter. She has sensory issues and they are always waving at her to make her smile. She and I enjoy making videos together while we are there. We have publicized the car wash many times and have always recommended it.
HOWEVER, that is all changing now. FF has raised their price $10 per month on every package. I completely understand if a business is losing money or not making enough. But the way the company is promoting the price change makes me uneasy and a little frustrated. You see, there's a tiny 8x11.5 in paper at the gates of the car wash, you can only see it if you're waiting in line. There is not mention of the price change whatsoever on their websites or social media.
So, I messaged them and told them our story and how I couldn't really see the cost of the changes as I was driving by. They told me that the Freddy's Finest was going to be $44.95 (was 34.95) BUT if that was too expensive, I could get 8 washes per month for just $5 more than I'm currently paying (39.95).
Although this is one of our favorite things to do, I'm going to have to find a different car wash or a new sensory coping activity for my daughter. I'm so disappointed in the shady way they're going about this change.
FYI, current members, the new prices go in effect October 1st and you have to cancel seven days prior to the charge. read more