Recently discovered this chain and I'm hooked! So many great specific items without the business of…read morea big box hardware store. Purchased a roof rack for my car with other hauling accessories. It was easy to find the items, get help from associates and install them when I got home. Even returning annoyed I didn't use was simple. Sign up for the free membership so you always have your receipts! There are a few seasonal odds and ends around the store, currently the camp chairs and tables are a hot buy.

Waste of time and gas to go to this store. Went on line and called to confirm the item I wanted…read morewas in stock. Got there after an hour drive and the manager would not pull the item because it was not conveniently located by the forklift. He could care less and told me to come back the next day. Ridiculous and so unprofessional. That's what happens when you have a young lazy kid running your business.

I purchased an outdoor fountain on June 4, 2026. The employee in the garden department was very…read morehelpful during the purchase process; however, the experience quickly deteriorated once we reached the register. The checkout employees took an unusually long time to process our order and provided inaccurate information. We were told that the fountain would be delivered and assembled, and we specifically emphasized that we needed it as soon as possible because we had an event scheduled for Saturday. We were also told that someone would call us with a delivery date. By Sunday, we still had not heard anything, so I called to check on the status of the order. I was placed on hold and never transferred. When I called again on Monday, I was told that a forklift had broken down and deliveries could not be made. I also learned that the notes on my order incorrectly stated that I wanted the fountain delivered by Saturday, when in reality I had clearly explained that I needed it delivered before Saturday. From that point on, I had to follow up daily through Wednesday just to get updates on my delivery. When the fountain was finally dropped off, I discovered that it would not be assembled as originally promised. To make matters worse, despite the delay, the display fountain had not even been cleaned before delivery. I understand that it was the last one available, but I would have expected it to be cleaned and presented in acceptable condition. Instead, I paid full price for a fountain that looks like something purchased secondhand on Facebook Marketplace--and honestly, I've seen items there in much better condition. Overall, the lack of communication, inaccurate information, repeated follow-up required on my part, and poor condition of the product made this a very disappointing experience.

I came to OSH as it was a rainy News Years Day 2023 and in Concord Ca. I totally forgot all of our…read morerainy weather equipment hours away and since we were going to be in and out side of the rain I needed a rain poncho along with an umbrella. I got two rain ponchos one for me and one for the dude. Since he was injured I wanted to make sure it would be a really good one as I don't want him to slip and fall. Anywho, I arrived around the start of the morning when they opened and there was a decent amount of people inside. The workers were nice , very young and appeared to be goofing off mostly to the music that was playing...I don't blame them xD the music was I interesting couldn't help but to smile. Happy to see employees enjoying the job! It's refreshing. I did need assistance finding a few items as I am doing a patio remodeling job and got a few items for that as well. The garden center is LIFE it was pouring raining so I didn't have the time to check it out in-depth but I wanted to but next time. The store was clean, organized and had everything I needed. Overall, I would return ! Wish we had one in my hometown ! The rain coats did it's job and I currently still use it on rainy days when I'm at work! You never know what you may here definitely some hidden treasures :D

Horrible service! First of all, the guy at the key counter said he couldn't make a key on a pre…read morebought key. Then, he decided to do it but charged more $ than normal. Then, he cut it completely incorrectly - it does not fit my door at all! This is the WORST Ace ever: horrible customer service. I will be asking for a refund on this cut. I paid good $ for that key from an artist and now it's useless.

Service was not great. All we needed was a key to be made and the guy who was sitting at his chair…read moreseemingly doing nothing said "I'll be there in a minute". So after fifteen minutes of waiting, we decided to leave.

I love J&M. They have every fastener you could ever need, and they are incredibly helpful. They…read morewere a key partner during our build out of a tiny house on wheels -- something I had never done before. There were dozens of times when we had no clue what bolt or screw was needed for the stage we were at. But Justin and the crew always helped me find just the right thing -- even when I didn't know what it was called! They have a great inventory, and I love that they also carry premium drill bits and Diablo saw blades. If you need any sort of fastener, I'd go here before ever heading to a general hardware store. Below are some pictures of the tiny house on wheels that we built with 30 female high school students. J&M's fasteners were used in EVERY piece of the construction, and we're so thankful to have them as a partner.

I've been going there, on and off, for 20 years. There was nothing that I couldn't get…read more The prices are pretty reasonable. And they're nice folks too.

Don't bother using this place for CO2 for your kegerator. They want $122 to fill it and takes 2…read moredays! I got it filled for $34! Can you say HIGHWAY ROBBERY!

I had to replace my no longer certified 20lb co2 siphon tank so I could continue to refill my…read moreSodaStream. I called Airgas and they were extremely helpful. I'm by no means a professional, or know my way around gas and gas tanks. The staff on the phone, as well as the staff in the office when I arrived, were extremely helpful. I was in and out in under 10 minutes with a new full tank. I highly recommend this location and will certainly be back again.

Sharon is the absolute best! I've come here a couple times now and she has helped me out both…read moretimes! When I tell you that she knows her job listen this girl right here knows her jobbbbbbb! She is knowledgeable, efficient, kind and so very helpful! Hands down she is the reason I come back to this location. We also had Gia's help today checking us out and when we ran into a slight issue she was patient and helped us work it out. If your looking for basically a one stop shop that's let's be real a little more on the pricier compared to other big name stores, that has great help! This is your spot to shop! I would give it 10 stars if I could based on staff alone!

My company is not from the area and we were recommended to try this business. Customer service is…read moregreat

I've had many will calls there and the service/efficiency/environment was 100%......great staffread more

A 23 dollar part the size of my thumbnail and i have to order it by the 10. Why? Guess ill just…read moreorder it from amazon they have the same thing. Faster and free shipping. Free return

Service excellent. A young lady assisted me in picking paint colors. She did a…read more Knowledge, kind and I was very satisfied and grateful for her assistance. Many thanks. Eileen

Multiple times a day their delivery driver in the Sherwin Williams truck, parks in the handicapped…read moreparking space. I happen to be disabled and I have to park across the parking lot every day when I go to the sandwich place Nextdoor for lunch. This is a complete disregard for disabled people that need the parking space. I cannot believe that this is acceptable to this company. They are aware of this taking place since the parking space is right in front of the glass front door to the paint store...