This location is now a CareNow Urgent Care office. I came in on Saturday morning for vertigo and possibly sinus infection. Was seen within 10 minutes. Was able to get meds from HEB in one hour. Dr Villagran was very attentive to my issues and helped me with my issues. Would definitely recommend this location! Feeling much better today! read more

Their billing policy is just a con. The name of the place is URGENT CARE, however, it obviously doesnt mean that, it means, we will take your payment before we even see you, and then 5 days later we will send you a TEXT message with an additional amount DUE with NO, none, not a single explanation of what its for.... seriously... you want me to send money via text link for something I dont even know why your billing me extra for???? Nah... so I call, and low and behold after 30 minutes of run around from a computer automated service I talk to a human who says yeah, services are tiered and you payed base tier, but after seeing you, the dr determined that your care was more urgent, so you were bumped up to the next tier and that is 55 EXTRA DOLLARS. WHAT???? The title of your business is URGENT CARE.... not minor care and possibly more urgent and most urgent. What an absolute con and rip off. Oh, well its in the fine print when you register, ok maybe so, but when I STRAIGHT ask if this all i have to pay, and the lady who was filing her nails says yes, because I assume she actually works there, I take her at her word. So I have decided I will pay the extra so it doesnt go against my credit, but I also will be making serveral complaints. BE WARY, URGENT CARE DOESNT REALLY MEAN THAT....and on top of it all its a PA? read more

FastMed Urgent Care - Proof of text they send you..with ZERO explanations of why you need to pay more...days after the visit. Why wasnt I charged before I left? - Urgent Care Near Me - San Antonio, Texas

Got sick with a 103° fever on MLK day. I misplaced my insurance card so I just paid the full amount for service that day which was $180. They told me once I found my insurance card I could call back and get a refund from CareNow. So I found my card 2 days later and called and they said a refund would be processed in one month by a check in the mail. Who sends checks in the mail anymore? It's 2026. So they take my money by card the same day but they need a whole month to send the money back and it's by check so that if it gets lost in the mail they can avoid responsibility. Then a month goes by and still no check in the mail. I call the place and they say "Oh it looks like we have your money right here! We'll send it now and you should get the check in 7-10 days". So that tells me they never would have sent my money if I hadn't called and asked. I'm sure they hold on to people's money as long as they possibly can, counting on their customers to forget about the money. Not to mention the complete bill was $180 at the time of my visit, but raised to $574 when they found out I had insurance. Typical example of how corrupt and scammy the medical system has become read more

So I was trying to get an extension on my Drs note for today and the lady told me that she can't do that because the provider is not there until Monday- but I could go back to be re seen again by another provider. That is Bullshit because I already spent 180.00 to be seen yesterday. I'm not gonna pay that again. I was given meds and a shot in the butt yesterday ... told me I should start feeling ... nope!! And so I had to call out of work again. So that was the reason for my extension. Dr. Was mediocre. It was a lot of " wellllll we can Try this or that, but if you get worse, go to the ER" Well then what was the point of me even going. read more

These people are HORRIBLE!!!!!!!!!! I'm so tired of rude people. I'm so sick of biased racist people too. Called, gave my name, gave my insurance. I was given an appointment only to be told they wouldn't see me unless I paid $140 on the spot. Why wasn't I told that over the phone? Why was the white man next to me able to be seen with no insurance? How come she worked with him but wouldn't work with me? I'm very confused and I have a 102 fever, but I'm just going to go home and sweat it out I guess. Eat.My.Bill. Horrible horrible horrible people. Horrible customer service. No bedside manner. Also I'm pretty sure the idiots ran my insurance after they didn't even see m read more

they told me and my boyfriend they take his insurance but then we had to pay $200 for the appointment and they didn't even treat him they told him he had to go to the hospital and they were kinda slow read more

I went in today for a minor thing needing antibiotics. It was fast & smooth, and more affordable than another place I'd tried in the past. The staff & service were great, kind, efficient, and courteous to me and my needs. The Nurse Practitioner Laura even helped me get the best quote and place for my antibiotic and gave me a discount card for my RX. I would definitely choose this place again, and was VERY grateful!! Other places similar were closed on Saturdays! read more

Always so fast to be seen. Employees are always so pleasant and professional. Billing is easy. Wide array of services. Convenient location. This is how urgent care should be. read more

Since it was the weekend I came here instead of the ER since my brother said the wait time was shorter than the ER. That part was true. You can check in online so when you get there you're already in que. It's clean and has a simple waiting room with a few chairs and T.V. They give you a tablet to complete the check in process. I like the idea, but I saw so many baby boomers having trouble filling it out. You have to take pictures of youre ID etc with the IPad. One patient sat the IPad down and stuck her ID on top of it and kept hitting the screen trying to take the photo, which I thought was soo funny. Dana the front desk assistant did a great job helping this lady out. Beware there is not always a actual doctor on call. Sometimes it's just a NP so check the sign or call if you want to make sure. The rooms where clean and I was in and out with 2hours which is great compare to 4-5 at the ER. They will call youre meds in once you're done to any pharmacy you chose. I gave it a 3 because the tech was super cold and rude. Also I would have prefer a actually doctor to a Nurse but it worked out. read more

The most horrible place I've ever been to. Receptionist was short and rude. I made an 11am apt and when I got there at 11 to check in I was told there was a wait and many people were ahead of me?? What the hell is the point of my appointment if I still wind up waiting for several hours to be seen?? I asked her why there was a wait even though I had an apt and she said it was just a placeholder like WHAT DOES THAT EVEN MEAN? Cause to me, that means my spot should've been saved for 11:15. Stupidest crap I've ever experienced and last I checked, if I wanted a wait time, I would've just walked in. But I made an apt time at an urgent care clinic because I need URGENT CARE read more

I went in to get a COVID test and the staff was great! They were friendly and efficient. Thanks FastMed!

Made an appointment first thing when they opened there was one walk-in ahead of me. 45 min later get finally get put in a room the medical assistant is on the computer taking my information the PA opens the door and sternly tells her to come here. ((Mind you no courtesy knock just opens the door)) I can clearly hear him talking in a condescending loud voice to her. This is the second time I have been to this location had the same PA and witnessed him spend more time talking and reprimanding staff that in with patients. For sure never coming back I'll be going anywhere but here again. read more

What's the point of online check in if you still have to wait an hour to be seen? This is rather disappointing especially when you are trying to be seen "fast" read more

I paid FastMed urgent care cash up front and they tried to scam me or were being too lazy to do their job. My daughter had styrofoam stuck in her ear and after waiting an hour to be seen they told me their tools were not small enough for her ear and they couldn't give me my money back even though they couldn't help us or preform their procedure properly. The P.A. Told me I would have to go somewhere else. I then told them I wasn't leaving until they gave me my $200 back I just paid in cash up front since they couldn't do the procedure and they refused. I made them call their manager. The guy at the front desk(super nice guy by the way, I think his name was issac, he didn't tell me) asked the manager if they were refunding me the full amount or partial and she asked "HOW MAD ARE THE PARENTS" like WHATTTTTTTTT...... he said that we were irate so she then said okay refund them all. I left with my money after they tried to fight me about it and not help. It was past 8 when she helped and they closed at 8 so I'm guess they just wanted to get out of there. But for the manager to base my refund on how mad I am, are you kidding me?! She was on speaker phone. I don't think she knew. ***update*** I got the thing out of my daughter ear the way they told me they were going to do it at first and didn't because they said it was too far back. I flushed her ear with water and it popped right out. What a joke this place is. read more

You are able to make an appointment online, but when you get there you get told it is an hour and a half wait still. It makes no sense and is extremely frustrating. read more

Called in advance to ensure "in-network" insurance coverage. Also asked various specific things related to my insurance, and if the charges would be "ER-based" or Clinic-based." Walked in and was told the wait would be an hour. Took the forms and sat down to fill them out, taking my time to write clearly, thoroughly answering ALL questions... Took the filled-out forms, Driver's License, & Insurance Card up to the counter where I watched the receptionist place everything at the end of the line. I asked why he did that since I knew others had come in after me... He then stated that your order of being seen is based on when you turn in the forms, not when you walk in the door. Had I known that policy in advance, I would have written so that it looked like a doctor wrote it, as fast as I could... chicken scratch. I actually think about writing so that others can read it, not just me. That's what I was taught as a child... Write for other people, not yourself. Anyway... Now, what was supposed to be an hour wait, is an hour and a half. If someone in a wheel chair comes in and has trouble with the forms, are they treated the same way? Or, is everyone treated the same with respect to turning in the form regardless of capability? So, if you want others to read your handwriting, you will be penalized. read more

Front check in to being seen, the whole staff was nice and understanding it's the second time I see the NP here and she's just amazing... thank y'all for today I was so needing some kindness today read more

I came here on a Saturday afternoon to seek treatment for a small injury. Between the convenience of their location and their excellent customer service, I would highly recommend this urgent care clinic! The facility is clean, well-kept, and quiet. I was directed here by my insurance company's "Find a Provider" tool. I was slightly confused at first because their outdoor, overhead sign still reads "Texan Urgent Care," but a quick look at their front door, website, or other signage reveals that this is in fact FastMed Urgent Care. When I arrived, there was one person ahead of me, who apparently had already been checked in. Thus I was promptly checked in, and was seen by a healthcare provider within ~15 minutes of walking through the front door. Every staff member that I encountered today--from the clinical assistant who greeted me at the front desk, to the medical assistant that took my vitals, to PA that treated me--was very courteous and professional. Everyone I interacted with was very helpful, my medical needs were swiftly and thoroughly attended to, and I was thanked multiple times. I hope that I won't need to be returning any time soon. But if I find myself in need of care after hours or on the weekend, I will certainly return here! read more

This is my go to spot for my kids when they need to seen quick. They have put staples in my son's head, they have treated every kind of rash that a kid can have. They are prompt and friendly. My kids are no stranger to seeing the doctor and they have no fear coming here. The PA's are nice, the MA's are great. The waiting room is always clean and I have even used their bathroom when I wasn't there for an emergency potty break for a potty training toddler. I tell EVERYONE i know to go here if they don't want to try and get an appt for their primary doctor. read more

Horrible customer service I understand times are hard right now but at the center end of the day paying customers don't have to deal with the staff's bad attitude read more

Great and efficient service!!!! I recommend this office to everyone. I have been here several times and each time the staff is friendly and very helpful. The online registration makes the entire process very quickly so do it prior to your visit. The Nurse practioner is soooo nice and made sure my little one got the treatment she needed. Thanks guys for yalls hard work!!!! read more

Walked in and they informed us they were closed. Their building says open 7 days a week. Considering I have a 103 fever and went to the closet clinic and they sent me away that really sucks. Definitely do not recommend this place. read more

Quick & helpful. I'm very glad we chose to come here! One of the only places in SA who accepts ambetter insurance

Professional service, awesome nurse practitioner who had a positive attitude! With my condition, my visit definitely was fast and thorough. I presented with a problem and they gave me a solution under 1 hour!! Will visit again if needed. read more

FastMed Urgent Care uses abusive business practices. When I got sick with the flu I went into this FastMed Urgent Care and waited two hours to be seen. I felt absolutely miserable and in no way was the wait worth the service. To top it all off, a month later I receive a bill from them for $313.00. I called multiple times to get hold of someone who could give me a run down of why and what went on in that short visit that justified the cost. I wasn't able to get hold of them after repeated attempts, but when I finally did they were of little to no help. They didn't justify the charges. All they told me was that it was the normal service fee even though their website states that, "a trip to urgent care will only cost you $200." They were not courteous on the phone nor willing to work with you for a reasonable solution. Just because this is their "normal" charge does not make it right or just. Please note, there is no way to set up a payment plan with them online. The only option is to pay in full so unless you have a couple hundred dollars to waste DO NOT go here (unless you like the feeling of being violated). read more

The provider and staff are always professional and friendly, very pleased with the service I experienced and highly recommended!

Went in after a car wreck. I appreciated that I was able to check in online, so I wasn't waiting a long time. The medical assistance were very friendly and did their job efficiently. My NP was incredible. She was very personable and made sure that I understood my injuries. I felt very comfortable and well taken care of at this facility. read more

On Friday, 7/15/16, I was afflicted with a medical condition that needed attention. I called my family physician for an appointment but he was not in the office this day. Having already put up with my affliction for 3/4 days, my wife and daughter urged me to go to a clinic to get my problem attended. I did not want to go through the weekend sick so I gave in. Not knowing where to go and who took Medicare Insurance I quickly browsed the Internet and found a positive review for this clinic plus it is so close to my house. I walked in, asked if they took Medicare and passed them my insurance cards and ID. The lady at the desk was very courteous. She gave me forms to which I retorted, "Well at least it's not a book and smiled." The lady had a sense of humor and gave a quick giggle. Not being here before, I expected to wait a long time to be called in but I really only waited 20 minutes, if that long. The patient care area was very clean and looked like any other doctor's office as did the waiting area. The patient rooms were also very clean and nicely painted and decorated. The attending nurse took my vitals and asked for a urine sample. After all this was done, I waited about 10-15 minutes for the Doctor to walk in. He was also very courteous and spoke "to" me with a professional desire to take care of my problem. He told me what my affliction was and how he was going to treat it and gave me additional useful information about my problem. He actually took better care of me than my own personal physician, who is always in a rush to get in and out. Fastmed Urgent Care surpassed my expectations of a medical clinic. While I was waiting in my patient room, I read the posted Fastmed mission statement. This Fastmed Urgent Care clinic lives up to their mission statement of, "To positively impact the lives of our patients and their families." I feel lucky knowing this clinic is available whenever my family physician is unavailable. Thank you Medfast Urgent Care on Nacogdoches and O'Connor. read more

I went in one afternoon and filled out four pages of paperwork including medical history. The doctor came in and looked at me very quickly and started prescribing medicines. He came back in and had forgotten to look at my chart for a key piece of medical history before he began prescribing medications. Very frustrated!! read more

I checked in online for a 10:00 am. I got there and was told they were still a walk-in clinic and even though I utilized their online check-in it would still be at least an hour and 45 minute wait. I gave two stars because the staff was friendly and gave me the name and address of a much quicker clinic. read more

I have been at this location 2 times. Always been received fast ,accurate and compassionate care.My last visit on 5/6/2018 the staff on duty finally solved my problem(after 2 other medical diagnosis in another place) I was taken care off fast and courteous. Thanks to Hannah -Lmrt and Patricia -M.A. Nurse Practitioner did an excellent job.-- read more

I give this clinic 3 and their billing services a -20. Treatment was slow and mediocre at best. Their billing payment portal is a mess. They resort to strong arm tactics and thug tactics if you question them. I will never go back and will tell everyone in my office to beware of the bad service and even worse billing practices. read more

Two hours waiting and still waiting a doctor... 45F degree outside and waiting area is not even heaters on.