The cashier today a young woman that took our order today around 4-5pm, she was very courteous, and what struck me was there was a man that went in that seemed to be having some trouble but she was so respectful and accomodating in taking his order even went as far as to tend to him at the table. There are good people out there and she's one of them. I hope she gets paid well if not give that woman a raise! read more

The service was ok BUT for the price you should expect a bit more. A kids burger meal was $14.60. The burger is the size of an ear bud case. See the pictures. There are other burger options in this area don't pay for the name. read more

Fatburger - Burger is the size of an ear bud case. Don't come here. - Burgers Near Me - Los Angeles, California

I was in the area taking care of some business: I decided to stop by Fatburger before I hit the freeway back to Diamond Bar, Ca. I am a supervisor (26yrs)for a major utility in California, and even though our motto is "we are the power behind peace of mind", sometimes customer service can be harsh to your peace and mind! I notice out and about, customer service has died a very brutal death. Matthew has changed my mind about that. He was having the worse time with his POS system, and could only accept online orders. Matthew stayed professional, never wavering on his job and commitment to service and acommodate his customers. His tone never changed, he remained professional, and even was able to direct the other employees w/ courtesy and patience. I am now retiring in a few wks. If I was still in the hiring phase of my job, I would steal that young man and allow him to flourish under my mentorship! Fatburger, please treat him w/ the respect he deserves; your customers need more representation like Matthew. Thank You Matthew, and Blessing to all you do in the future sir! By the way, your bathroom was well cleaned, smelled clean also. I give atmosphere 4 stars because it was unfair to your best employee not to make sure he can effectively do his job, because not all customers are as patient as I am. No blame on Matthew at all. Then gave him the uncomfortable task to ask if he could screenshot my order from my phone...tsk tsk tsk!! Do better! read more

Ricardo "Big shoutout to Ricardo! He's always friendly and makes sure my order is perfect. Service is quick, food comes out hot, and you can tell he cares about customers. One of the best fast food workers I've met read more

Clean place, spotless tables, staff was very friendly &courteous. The burgers came out promptly.They were some of the best burgers I ever had,fresh,well seasoned and the burgers were juicy w crispy edges.Onion rings and chili fries were excellent, even the fresh self serve lemonade was good. Fat burger is a classic that didn't disappoint and the shopping center was busy and felt safe.A little pricier but worth it. read more

Horrible service I come here at 11 am completely empty they tell me like 3 times will be right with u ... completely empty workers just standing there doing nothing literally playing the on the phone eating talking nonsense isn't it the job to sell food or waste customers time because they more important astronauts saving planet? read more

I ordered from this place, they had a promo and store was "open" and the eta was 20 minutes. After a f*****g hour I get a notification saying that my order was canceled and that the store was closed which was a lie, I wasted time I don't have waiting on this fools just because they probably didn't wanted to honor the promotion they had or something. I thank This place for ruining Fatburger for me. read more

You guys are so picky smh, but I'll be the real critic here. The place can be dirty and a tab dusty, but be so for real it's not that bad especially for the environment it's in. The food there is pretty good considering it's big ass portion. Service there is great and the staff are pretty helpful. read more

Not sure about the previous dismal reviews, but apart from waiting for about 5 minutes for the burgers to be made, the burgers and fries were great. I made a drive through and ordered a turkey burger and a medium fat burger with buffalo fries. The lady that took the order was courteous and friendly. read more

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Very good food good service nice and courteous very clean establishment. I would recommend this place I eat there twice a week for the last two months read more

I ordered delivery from fat burger. They didn't bring one of the drinks in the order. I called back to ask them to just refund the amount. The person said sure but it never happened. read more

This place is slow and non customer service oriented. Just because your in a lower income neighborhood does not mean you the restaurant should function as such... no phone orders, no refunds.. really??? read more

Love, love, love Fatburger. My only issue is that a they do not allow you to determine how your burger is cooked, ( well, medium well, medium). They cook them patties to DEATH!!! SOMETIMES you will find a cook that is confident/competent enough to take direction as to when to pull patty off the grill to get the "cook" you want but it is RARE. Other than that, excellent! read more

They make the food way before the pick up time then complain when you want fresh fries because your fries have been sitting there for a while. read more

Order online with an easy pick up. The burgers were perfect but the fries were a bit stale and unseasoned. Definitely would ask for a fresh batch. read more

Fat burger food is good and have the best employees working at fat burger. The building is clean and the bathroom as well we order a large burger combo and was ready within 2 mints. They also take EBT as well read more

Ordered for my crew Picked up due to COVID-19 Just okay... slightly overcooked slightly dry! Not like they used to be.... juicy read more

the manager ray is kinda rude, the wings and fries are good tho but McDonald's are still better

Ive been her several times now, ive tried every single burger, sweet potatoe fries, and bonesless wings, i did this so i can see how everything taste and etc. There fat burgers are huge so know that, i thought they would be reg so i got there triple one and omg i couldnt finish it (i know, wall of shame) but it is massive, over all i prefer the thousand island and probably bbq one. I have also tried their impossible burgers and if u have had any impossible from any where u know how they are (by the way they are good). Reason i didnt give 5 stars is because i cannot tast any seasoning in the meats, not sure if thats just me or what, which is why i go for the thousand island one so i can have some flavor read more

Ever since the skinny tall cook left the burgers taste unseasoned and dry. Should've kept your best cook..

Giving them 3 stars because I called to report my issue that they admitted to the problem. I placed an order through grubhub for myself and a coworker 10 boneless wings (half habanero/half classic medium) and 10 boneless wings (half classic/half peppered medium) plus sweet potatoe fries. What I got was a bag that was tearing apart at the bottom and the order was wrong. 10 boneless wings had only habanero flavor and the other 10 boneless wings had classic medium flavor. Also, the habanero boneless wings were not fully cooked. I called and spoke to a very nice girl there and I explained to her why I was calling. She knew my order and said yes, we were confused about your order because we didn't have 2 of the flavors you asked for and I'm sorry you weren't contacted. However, she wasn't aware the habanero wings weren't fully cooked. She said since I ordered through grubhub I needed to contact them to get a refund and since she already talked to me they would approve the refund once Grubhub called. I'm a little disappointed that I wasn't notified about the flavors but I guess it happens. My coworker through hers out since they weren't cooked. I felt bad for her. The sweet potato fries were pretty good. I don't now if I'll be ordering from them again. read more

Super bad costumer service they did not let us sit in the chair it better to go to a different place

Better than 5 guys this particular location. Clean. excellent customer service My fries were skinny and crispt perfect I'll be back when I'm the area again. read more

Fatburger - Burgers Near Me - Los Angeles, California

What I ordered was a Turkeys Burger on a White Bun with Mayo Lettuce and Tomato no ketchup no mustard And I got the opposite A Burger not a turkey burger on wheat bread with ketchup mustard and onions plus fries I was so so disappointed when I got back to work and looked at my order,but there's nothing I could do I spend almost my whole lunch waiting for my order I am sure the person who got my order was more disappointed this place sucks read more

Fatburger - Burgers Near Me - Los Angeles, California

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First off let me start by making it clear that the food is great.. the cooks are 100! But the service is not all there .. when they take your order you always have to repeat what you want .. they always mess up somehow. The soda machine is just ONE .. they need to invest in another one .. today I got my food before I was able to get my drink because they were resetting the machine . That's a big NO . Then I was looking at an email where I can put my complain and not on Yelp ..but they don't have it listed in the restaurant also.. they have a sign that says to tell the manager but I know if I word it with them it won't go past them .. sooo here it is. I miss the old USC Fatburger. read more

I have always liked coming to this Fatburger location, but the last couple of time that I've came hear I've been very unhappy with the cashier. She's rude and and has no customer service skills. She's not courteous and doesn't smile or talk clearly to the customer. Last she was even taking customer orders while sucking on candy . Just the idea that she's going to take my order makes me not want to come here anymore. Also as a customer trying to enjoy my lunch I don't appreciate hearing her talk in the lobby using the N word read more

Fatburger - receipt - Burgers Near Me - Los Angeles, California

The worst boneless wings I have ever tried and I have tried bad ones before. The price was also ridiculous, I ordered fries and six piece buffalo boneless wings (no drink) the total was about $15. Also it barely had any sauce but the little it had tasted really bad. The fries were okay but in conclusion I do not recommend. read more

Decided to order some food for pick up because of the corona virus and stay at home rule. An hour later and food is still not done?! Wtf! Food is always superb but the wait is ridiculous. Not only that but when I got to the pick up line the woman that helped me had the audacity to say that I had ordered 8 minutes before when in fact it had been 30 minutes. Ummm I know how to count. read more

The food was good and the service was fast. There's not much else to say about this place. It's a bit mediocre honestly.

The burger was great , the service not to great the cashier looked liked she wasn't enjoying her job, for example I was asking her for opinions regarding types of burgers,and she was very like blah I don't know I never tried that bUrger instead of recommending the one she has tried. I don't know will give another try just because the food is good maybe the cashier is having a bad day any whooo ! Food was goood read more

The joint is definitely nice, I love how comfy some of the seats are.. As far as the food is concerned I wasn't really thrilled about the taste of the burger. read more

Typical fat burger. Very clean, though. The location is very new and the furnishings are all very new as well. It's right inside of the shopping center on the south side of Central ave, next to Panda Express (sort of). Staff are relatively polite and my order came up in a reasonable amount of time. My only complaint is that I hate when a worker asks me a question about my order and then begins conversing with other workers in Spanish about matters that apparently concern me. That is extremely rude, as obviously Spanish is not my first language and therefore I cannot interpret what's being said about me or my needs. Rude. read more

Fatburger - Burgers Near Me - Los Angeles, California

One of the worst burgers I've ever had. Super dry and over cooked. I will never come back here again. If you don't want to ruin your nights please stay away. read more

I love fatburger! By far the best quality meat at a fast food place. I usually go for the XXL plain with cheese no bun. That's like 2 meals worth for the day but so worth it. Their fat fries are always great. Fast and friendly service make me a regular here. read more

Best fatburger yet Clean, fresh food, best fat fries great customer service The cashier that took my order (Marlene) was very polite cheerful and sweet Love this place definitely coming back HIGHLY RECOMMENDED!!! read more

I like coming hear, food is good & service as well. 2nd time here....but they gave me my order wrong, so by time I received my correct order my fries were cold... read more

Fat burger lives up to it's name the burgers are fat, but they do have a healthier alternative, veggie burger and wheat buns. The options for fries are fat, skinny, or sweet potato. They also have decent menu with wings. This location is clean, there is plenty of parking and the service was also good. I also saw a sign that said $1.95 fat burger with purchase of fries and drink, Mon - Wed from 6pm - 9pm read more

Fatburger - Fat chili cheese fries original fat burger and regular drink. Definitely enough. - Burgers Near Me - Los Angeles, California

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First time trying the turkey with egg burger and I really liked it. I should've ordered 2. I'm not a fries person, so I could've easily eaten 2. It was that good. read more

Well, I am vegetarian w/ vegan tendencies. When my boyfriend craves burgers we go here and at the beginning, I only used to eat fries, until one day we decided to ask if the veggie patty was cooked separately. When the cashier said yes and pointed to the small grill in the side, I was convinced it was time to give in and try a burger. Well, I was very satisfied with my decision. It was delicious and I will be back to devour a veggie burger! And my boyfriend likes it here, I know b/c otherwise why would we continue to come??? Hahah read more

Fatburger - Veggie burger, protein style. No buns. - Burgers Near Me - Los Angeles, California

Are u kidding lol the place is terrible- takes forever to prepare the food, pricey, customer service is worst . Not eating at this chain ever again read more