I bought some bathroom fixtures about a month ago, one of the items was backordered. I got fed up with waiting and bought all of the fixtures on amazon.com. Not only did I get it in 2 days, I got it for half the price. I went to refund my 50% deposit, and of course the items are going to arrive today. I got some of my money back but had to pay the 25% "restocking fee." This place sucks.... just get your stuff online. read more

I was very excited when I found this place. I met the nicest sales person Elly I genuinely thought we got it off. I felt we were on the same page, she was incredibly knowledgeable. We then emailed back and forth getting different quotes and me asking questions. I don't live close to this location so it was hard for me to get there before closing. In the end she stopped emailing me and replying back to me. I think she forgot about us or thought we were dumb asking so many questions: in the end we bought everything from another retailer. We spent the same at this other place as we would of here which was around $14k I love my shower and the suggestion Elly gave me, I just wish she could of seen in through from start to finish read more

Love this place. It is always my "Go to" when I am looking to remodel. The service is great, they are very friendly and super knowledgeable about their products. Their employees are always eager to help me with anything i need. They have a huge selection. I highly recommend this place. read more

You can buy fixtures anywhere. Service is what counts. We bought many items from Faucets and Fixtures for a home remodel 8 years ago. We have needed several replacement parts since then and the store has been extremely accommodating and if not under warranty, very fair on pricing. I recommend this store for your needs! read more

Great experience here! Everyone in the showroom is very knowledgable. They answered all my questions about a future bathroom remodel, and gave me much more information than I could have found out on my own. If you're looking for quality products, not just your run-of-the-mill sheet metal plastic Home Depot stuff, then pay Faucets N Fixtures a visit. read more

Faucets N Fixtures - Makes you never want to leave the bathroom! - Kitchen & Bath Near Me - Orange, California

Tammy was so helpful and knowledgeable. She made my choice of products and purchase a true Five star experience. I am getting one of my showers remodeled, with her help and suggestions the project is turning out perfect. Thanks Tammy!! I wouldn't go anywhere else after this great experience. read more

I wish I could give them 10 stars. This place is absolutely stellar. I didn't mind driving from Huntington Beach to Orange a couple of times for everything we needed for our bathroom. Outstanding customer service from everyone who works there. They are patient and bend over backwards to make sure you are happy with all your choices. And in so doing, I never once felt pressured. read more

Wife and I went in and spent about 45 minutes talking to Joel (the owner) about sink, faucet, and water filtration system. Joel was very knowledgable and likable and has a nice showroom. After we left with an estimate on pricing, and emailed him a couple days later since he told me that was the best way to reach him. He took a day to respond and then we exchanged one more set of emails where I asked him about discounting the price a bit and never heard back. Given our order probably would've been close to $4k this wasn't a small order (well maybe for this business it was, who knows). Looking at other reviews, looks like they're good at talking a good game but pretty lousy on delivery. Oh well, plenty of other places like our business. read more

They take the time to listen and provide additional insight to your selection process. Our sales associate "Elly" has excellent product knowledge, we never felt rushed and she provided detailed cost estimates for each of our alternatives. read more

Awesome service! Tim Murphy is incredibly professional and extremely knowledgeable. We lost our home in the Canyon Fire and Tim, and the team has been extremely kind, helpful, and understanding throughout the process. They are very knowledgeable! They did a fantastic job helping up pick out just the right fixtures for every room. I've probably called Tim no less than 20 times throughout the year we've been building, ​and he's been thoughtful and patient every time. I highly recommend Faucet's N' Fixtures for all your needs. read more

Worst customer service ever I've called all week to get someone to send me a picture of a certain tub that I'm looking for who they say they have but end up never sending me the pictures or anything not even a response back I'm ready to buy this week I needed to get this tub purchased so I guess I'll take my business else where don't waste your time Wally never got back to me and neither did Rhonda!!! read more

Great store with very helpful staff! Thanks for everything you helped with regarding our kitchen remodel! We will definitely return when we do our master bathroom! read more

We found this place through the Toto website and Nate provided us with outstanding customer service. The best customer service from start to finish. Nate took care of everything right away and was so patient and courteous throughout our whole experience with this store. Would highly recommend. You won't find better customer service anywhere else. We drove all the way from Torrance to here and it's totally worth the drive/commute. Absolutely amazing customer service. Thank you Nate! read more

Was so happy we found this place! We worked with Ronda on selecting the faucets and fixtures for our two bathroom remodels. We were amazed at her knowledge of all their products, as well how much help she was in selecting everything we needed. We absolutely love everything we've gotten. The quality and pricing on their product was great. The Rhonda, Wally and the entire staff were a pleasure to work with. Even went to their showroom in Encinitas to see the bath tub we wanted to order. Again the same service. You won't be disappointed. read more

Can't say enough about the amazing selection of quality products offered by Faucets 'N Fixtures--one stop shopping with great prices and great service. I am beyond pleased with the assistance Catalina has provided with my main bath renovation. She helped me choose all the products needed, from plumbing fixtures to tub and bidet toilet, cabinet hardware and sinks. Catalina phoned the vendors while I was at the store to determine which products would be available within my construction timeframe. When my first choice wasn't available, she researched and ultimately sourced an equally appealing alternative. My original bathtub choice was on a 6 month back order, but she showed me a tub that I liked far more than the one I thought I wanted. Made my reno so much less stressful working with a professional who knew what would be needed and when. Everyone at the store has been so informative and willing to help with my myriad questions and requests. Thank you for making this experience so pleasant. read more

Staff is extremely knowledgeable and professional; far superior to my experiences with Ferguson or Pacific Sales. Be sure to drop in before you remodel your kitchen or bath if you are looking for high quality fixtures. read more

Love working with Tammy. My wife and I love coming here and the knob selection is quite expansive. We purchase Staub knobs and handles for our kitchen redo. read more

Faucets N Fixtures - Kitchen & Bath Near Me - Orange, California

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Excellent knowledgeable service in a very timely fashion. Got what I wanted & left with a happy wife.

Just a terrible experience at a high-end store - I hope it is uncommon. The store has beautiful high-end fixtures, but everything we ordered took at least a week longer than promised, and for several of the items, they ordered the wrong parts. They were apologetic, but I it took three weeks for the correct parts to come in, and I had to call repeatedly to get information and time lines. In fairness, my contractor scratched one item that I needed to have replaced - ironically, that was the first item to come in. In any case, when you spend this much money on fixtures, you expect better service. read more

Extensive selection of quality products and the service staff are very helpful. We did have an issue with the shower head that was the wrong type, rain shower head instead of a head that comes out of the wall. They didn't give us a refund for it even though they were the ones that recommended it but they did give us the new one at cost. I'm giving them 4 instead of 5 because I wasn't thrilled about that. Otherwise they have been good to work with. read more

Came here on the recommendation of our cabinet company for faucets, cabinet handles, and sinks. The faucets and sinks were both waaay overpriced. We found our Grohe sink faucet and Silgranit sink both over a hundred dollars cheaper at online retailers. The handles were about the same price. You would think that "well, you never know about online companies, customer service will be better at a physical store, which makes it worth the higher price." Totally not the case here. We bought our cabinet handles here last minute and asked for a rush order with 3-day shipping. We very clearly expressed to the rep that we needed them quickly, that same week. Order made Saturday and placed on Monday, with the expectation they would come in Thursday /Friday. Thursday rolls around and I call the store to ask if it came in. Girl says it isn't there, and she'll call me back to figure out when it's coming. 10 minutes later, she calls and tells me my handles were backordered and the company only got them today, so they'll be in NEXT week. Girl doesn't apologize for not notifying us of any backorder, says she'll call me with tracking information when it ships. Never get a call back. These people don't care about your shipment after you pay for it. They don't follow up. I would have been better off ordering online, at least the online retailer keeps you updated on your order and backordered inventory gets an email notification. So why should I shop here and get crappier service? Forget about this overpriced shop and cruise Amazon. You'll find most of what you need. The only reason they get 2 stars instead of 1 is that I really do love my cabinet handles. read more

I bought a custom bathroom cabinet from this place. I found it very expensive but went ahead and got it. 2 years later, I notice the paint chipping off at some of the corners. Also I am noticing cracks in the paint in some areas. I have not abused or got this cabinet wet at all. It's sad its doing this only 2 years old. read more

Hard to believe the negative reviews on here. I went to Faucets & Fixtures to purchase new sinks and faucets for both bathrooms in my house. The salesperson was super helpful in guiding me through all of the options. The product came in when they said it would with no problems. The times I was in the store it was quite busy and everyone was being help and it seemed like the service was great all around. I would highly recommend this store, they are easy to work with and the selection is fantastic. read more

This place is okay for me since I was expecting a bigger showroom on variety of things. They have a variety selection on faucets, tubs, some vanities and a bit more selection on the bowls for your vanity. However, they are on the pricey end of things, and if you are internet savy, you can get the same item online for a cheaper price. Service was okay not great. read more

Order has been done incorrectly three times. I am now over my project by a month waiting for the right parts to be ordered. The tub that arrived was faulty and had to be fixed by my contractor. Throughout this mess faucets and fixtures has not one time apologized for the mess-ups or acknowledged their lack of knowledge on the vendors they represent . Update: After calling and complaining action was taken by Faucets and Fixtures. We were able to get the part from England and installed four days later. I appreciate this service. I am bummed it took me going to an "ugly" place on a phone call. read more

I was looking for a kitchen sink and some other fixtures for my newly remodeled kitchen and this place is a must! The employees here are super helpful and really know what they're talking about. I would definitely recommend this place! 5 Stars!!!! read more

After visiting several stores, we visited Faucets N' Fixtures and from the first visit, was impressed. Our rep, Lynea, couldn't have been more helpful in assisting us with our bathroom remodel. We ended up purchasing all of our products from them. Lynea has been consistently helpful throughout the process. She gave us a lot of options, helped narrow down our choices and has followed thru with updates on delivery. We couldn't be happier with both the product and the customer service. Thank you Lynea. read more

My husband and I had the hardest time finding the perfect sink for our dresser turned bathroom vanity.... but not after we stepped foot in this place! We totally lucked out with the great selection they had. The service was excellent and Joel was so knowledgeable and helpful working within our budget. We highly recommend these guys!! read more

In undertaking the first of two complete bathroom remodels I have visited most stores in OC that sell tile, fixtures, hardware, etc. This store was the last on my list for fixtures and hardware , but will be the first I will visit for the next remodel. They had both great selection AND available staff to readily and courteously assist me. MANY other stores offered one but not the other of these two things or were simply too high end for my budget . They have a particularly great selection of cabinet hardware and my items arrived quickly! read more

A nice place with a lot of high end kitchen and bath products. They have several vignettes in the front showroom and several more bathroom displays in the back showroom. The employees are very knowledgeable and helpful. I have never found any of them to be arrogant or rude as others apparently have but you reap what you sow. If you are looking for the unusual, as I often seem to be, they are patient and resourceful. Rows and rows of faucets and cabinet hardware on display. Their prices are in line with competitors. They also have access to anything you don't see but would like to order. And if you're looking for Made in the USA, they are happy to help you source that too. read more

My experience here was super weird. It was poor customer service bordering on outright hostility. My presence there seemed to agitate all three of the people I interacted with, to the point that I thought at one point maybe I had wandered into a wholesale only store. I'm not expecting a red carpet rolled out when I walk in the door, but man these people are mean. I have no idea how they make any sales. read more

I came here after I met Joel, the owner in his Encinitas store. I have had a great experience with them so I decided to check out the other location for a different project I am working on. I can see why these guys have stayed in business for so long. They are knowledgeable, patient and extremely helpful! I went in not really know what style I wanted to go with but Tim helped me narrow down my options and pointed me in the right direction. Overall great experience in both of these stores. The pricing is extremely fair and it is worth it to go here just for the expert advice you will receive. read more

Beautiful items in this store! Helpful and knowledgeable staff as well. Maybe a little pricey but overall they took care of me! I got some wonderful items from this location! read more

Tammie was our sales rep. She was so I incredibly helpful. She spent a great deal of time helping us to decide what we needed and liked. Who knew selecting the right faucets and valves could pose so many dilemmas. She never made us feel rushed and had great insight. I would certainly recommend the store and especially Tammie. read more

Worst customer service ever. Would never go back to that store. Female associates kept on staring very rudely.

Ok first time I went here on recommendation from a friend. Right away I noticed a huge paragraph on the front door that was very rude. It stated that " this place isn't a "Discovery Zone" for kids" and something else about being a responsible parent. It covered the whole front door and was repeated on the side door as well. This is a showroom people! Honestly, expect that even adults might break your fixtures if handled wrong. It made me feel so self conscious like people were watching me to make sure I don't touch anything the wrong way. Everything in this place is metal and meant to be handled by humans regardless of age. Get a clue and realize when you're being rude to customers. I'll buy my stuff online thank you only after I've touched yours and picked my colors. read more

This was my second time using Faucets N' Fixtures and I still absolutely love them! My saleswoman, Lynea, was exceptional throughout my journey of purchasing a sink and faucet for a spare bath I was remodeling. From helping me pick a cool style to searching for colors that would match from two different vendors, Lynea was great! I had several issues with the sink vendor, Linkasink, that created much stress and delayed my project by nearly 8 weeks. Throughout that entire process, Lynea remained professional, proactive and as an advocate on my behalf. While I would NEVER buy from Linkasink again, Faucets N' Fixtures made it right and because of that I am a customer for life. read more

This store has an amazing selection of faucets, tubs, showers and more. I have bought a lot of products from Faucets N' Fixtures and the quality of the products is excellent and the service is wonderful. The staff is very knowledgeable of the products sold in the store. read more

Faucets n' fixtures was recommended to me a couple years ago and I purchased some bathroom appliances. Last month, when I had another project, I went to Home Deopt first and then remembered these guys. Classic always have great prices and are willing to work with you to find something to fit your price range. Like anyone, they will try to upsell you, but they are honest and let you know the pro's and con's of each selection. Some of their prices were SLIGHTLY higher (not significantly) than Home Depot, but were well worth it. My sales associate Austin was very helpful, along with the owner Joel. They took time to answer my questions and offered GREAT service (Plus they're local, and that's always a bonus)! The guys that came out were courteous and professional. The did an amazing job. They were kind to my 2 year old, who was overwhelmed with the commotion. Not only will I recommend them to my friends and family, but they are the only store I will use from now on! read more

Spent a fair amount of money on a fixture order. Called several times and was told they were not in yet, but would be in the next day. Went in to pick up merchandise, was told they were not in...as a matter of fact, they had somehow not placed our order, even though they took our money, and were told that the fixtures we wanted were actually not available. Had to order different fixtures that kinda matched the fixtures we had. read more