This review is for the mechanic shop ONLY. I actually purchased my car from here as well, and that process was relatively smooth and easy, our salesman Steve was great. However, the mechanic/body shop is horrible! The first time I took my car here was for a recall notice I got for malfunctioning tail lights. They "fixed" the issue (while I was under warranty, mind you) and a few months later, my tail lights weren't working again! I took it back, and they tried to charge me some insane amount to fix the tail lights again because I conveniently wasn't under warranty anymore. WTF, nice try, guys. I argued with them and told them they should have fixed it correctly the first time while I was under warranty, and only then did they do it for no charge. Good. Then, a few months after that, I took my car back here to be inspected. Left it for the day and got a call later in the afternoon; was quoted over $700 for repairs that "needed" to be made to pass inspection!!! On a car that I purchased from them, only a year before that! I was furious and picked up my car from them without the inspection, took it over to a friend's shop instead, to which he told me that only 1 thing needed to be replaced in order to pass inspection--under $200 to fix. Dude, and I was going to be charged over $700, for what? Because I'm a young, single girl, and you thought you could take advantage of me? Think again. Seriously peeps, take your car to be fixed/maintained elsewhere. read more

Came in for a scheduled oil change and tire rotation. Found out when I got there my truck had a minor recall to reprogram the transmission. They told me it would take no longer because it could be done during the oil change. Arrived at 755am for a 8am appointment and I didn't get out of the dealer until after 10am. Service is always great there but that is way too long for a oil change and a minor recall. read more

Drive a little further to the hundred other dealerships in the area. From the sales floor to the service area, each area is like being trapped in Purgatory. read more

Sales! Stole my last car payment on my trade. They got the payoff BEFORE my payment was sent and instead of paying the payoff amount that we calculated my payment with...they paid after my payment was posted 2 weeks later (after telling me I would receive a check for the last payment on the car I was trading) this is stealing! Very shady and finance manage allowed this all to happen and didn't even offer to give me the my MONEY that they took. Shady people NEVER AGAIN. Go someplace else. It has been almost a year and they still didn't make this RIGHT. DO NOT TRUST THEM! I am just dealing with service now..so far very nice and efficient..I will update when my car is finished..it is in for a recall and they did give me a loaner to make my life easier. This is all to be free... read more

Horrible customer service. I was asked to wait as the salesperson I was dealing with was with another customer. While I was waiting he came by couple of times saying that he will be with me shortly. After making me wait for 4 hours, he said that he has to help another customer who just came in and I was told that he does not want to deal with me. I have never experienced such unprofessional behavior anywhere. I felt as if I was being prejudiced against. read more

As always excellent customer service. I have purchased three cars from Faulkner. Will be sure to purchase from them again. THe service area is all about customer service. Always take care of us when there is an issue. read more

I've been dealing with Faulkner for a couple of years now and find the staff to be courteous and professional. I recently needed to bring my car in, but when I arrived I was told that the wait time would be much longer than anticipated. I was immediately offered a shuttle to the local mall, however, I really didn't want that. When I mentioned cancelling my appointment the service tech offered a loaner car (it's a 30 mile round trip for me). Not only did I now have transportation, it was a beautiful new sedan that could quite possibly be my next car! Thanks Faulkner. read more

We recently had repairs done on our Yukon. The service staff did everything they could to keep our costs down. ( we did have a warranty) The staff kept us informed on the progress , and were polite and helpful. A very good experience. Sue W. read more

My experience with Faulkner has always been nothing short of great. To date, we have purchased five cars at this dealership, and had all servicing completed here. Everyone from the courteous women who answer the phones, to Chris in service, Frank in service, and the guys who work on my cars are wonderful. I have no hesitation in recommending them. My last experience, which was on Saturday, July 25th, cemented my relationship with this dealer. Being somewhat in a hurry, my LaCrosse was diagnosed, fixed, and I was on my way in no time. The guys made sure I was aware of what was happening and did their best to expedite the service time. I cannot thank them enough. My next car? Yep, a GM purchased from Faulkner! read more

Great sales effort from Internet lead to Amelia setting up an appointment to working with the sales consultant - Jonathan. Understood my focus on the SUV that I wanted and respected my time. Be prepared with your offer and they will work with you. You have to understand what you want and what you can afford. The best for last - meeting the General Manager who helped the team prep the car for me to drive home that evening. Everyone pitches in. Experience and customer service are evident with everyone you interact with at Faulkner. 10th car purchased. 1st time in PA and with Faulkner. Enjoyable experience. read more

Very disappointed, i bought a certified pre owned vehicle from here, before the first oil change i needed wiper blades, cabin filter and engine air filter, but the second i needed front rotors, pads and tires already, not even 6 months. the trans appears to have issues already too. i do not believe they even checked the vehicle like the said they did, i spent alot of money and extra since it was 'certified'. i called about this and the service manager was very rude and basically accused myself and the dealer i took it too for service of lying, saying he had been screwed before. i am not trying to screw anyone! i opened a compliant with GM but they never even bother to respond. read more

Went to Faulkner GMC recently to purchase a vehicle and signed a deal. Was contacted the following afternoon to say the car was taken for gas that morning and in an accident. The car continue to be advertised on their website following the supposed accident. It was also advertised at $1,000 more. Appalled at the service received here. Disgusting business tactics. Would NOT recommend this group to anyone and if you buy here ensure you get the price in writing prior to collecting the vehicle. read more

Faulkner did a nice job with my new Sierra. They fixed my concerns. The service writer, Dave Malinowski, communicated very well with the results of the diagnosis and the availability of the parts. The truck was returned clean and appeared untouched after repairs were made. They even provided a service loaner that was exactly what I was driving. If I had to say anything negative, I felt that the folks could have been a little more personable to a first time service customer. Now that I know the layout of the department and am familiar with how to bring my truck in, I will continue to go there, even though they are an hour away from my home. read more

Terrible service department. I scheduled an appointment weeks in advance to replace a warped windshield cowl (covered under the warranty). When I brought in the vehicle, the service department first couldn't find anything wrong because the blue painter's tape I used to hold the piece down was covering up the problem...don't you think that should be the first clue? Second, they didn't have the part in stock and said I'd have to schedule another appointment. How you NOT have a part in stock when the customer tells you it's broken IN ADVANCE! When I brought the car in for my new appointment, it took OVER AN HOUR to replace a simple piece...should have been 30 minutes, tops. Never did a service advisor update me. After I complained, they got the car back to me quickly...but decided not to wash it. Awful experience...everyone should avoid this service department...I will not come back. read more

Faulkner and GMC are failing me - two cars, I don't know how many times I have returned for the same problem on both cars and no resolution. First car, a continuous clean of the engine, its a carbon build up but, no recall or technical bulletin. GMC just recommends a good clean. On NHTSA I found complaints for the same problem. Misfiring to the point the car hesitates and sometimes it was at 70 mph. Asked Faulkner to give me another car after a year of going back and forth. They said they didn't know what they had and found my exact car with less miles and an upgrade. So after an additional 5k and higher car payment (dummy me) I agreed. Not even 2 months later I was being towed from Newark because the water pump went, other issues occurred and guess what the original problem was back with the new car. GMC's fix - only get gas at specific stations - replace a cylinder - clean with a different solvent, really... Two years later of going back and forth Faulkner has it again. Faulkner has always accommodated me with a loaner but that isn't the point at some point someone should be held accountable for these lemons and they should make it right for the customer not appease and put band aids on the problem. While I know they are trying to apply a fix, GMC is not holding up their end of this problem and Faulkner isn't standing behind theirs. I am stuck in the middle with no one doing anything but, applying Band-Aids to this problem. read more

I made an appt. for my first service when I purchased my vehicle back in Dec. 2012. I called two days before my service to confirm and to add more items for service. I dropped my car off the night before the service appt., filled in the service envelope and dropped keys in drop box. The next day, I never recieved a call about my car. At 4 PM, I called the service center and they stated they did not have my car. They later determined the keys got stuck in the key drop. I find this unacceptable. How many times do I need to call and check on my service. They clearly do not have a good method for tracking cars on lot or dropped off for service. I had never used this service center for my other cars. I thought I would give it a try, instead of my usual place (since I bought the car from the dealership) Well, after this experience, I will be going back to my normal place for service. Ironically, it is a Ford Dealership. Guess I should have stuck with Ford. read more