Super helpful coworker. I didn't catch his name. Parking can be a pain since it's a busy and they charge to park. You can risk it and run in without paying or just pay and be on the safe side. Life's a risk, carnal. (I still paid, lol). read more

FedEx does not provide a tracking number. I drop off my package, but I must return twice to this location because my return has only 14-day timeframe. It has been 10 days, and the package has not moved at all. I spoke with a "manager" (Kelly), but she did not understand my situation. She simply informed me that there is no tracking number and that the package is not there. She was careless about this situation. I informed her that if my package were lost, I would submit a claim. She responded that I could not do so because I do not have a tracking number. Can you believe how this company operates? This is my first and last time using FedEx. I always use UPS because they are very professional. read more

Abraham provided great customer service on a Sunday afternoon. He provided us with great suggestions on how to ship items in the east coast. He provided cost effective prices based upon urgency. We appreciate you Abraham!!! read more

Andrew helped me out today and was awesome. Every time I have been here has been a good experience.

I got a few canvas prints made up at this location over the past 2 years and Ron totally knocks it out of the park every time. The colors are always poppin! Every time I go in there he does such a stellar job on the canvas prints. Highly recommend this service at this location. Ask for Ron! read more

Worst customer service experience I've had in a long time. They didn't even attempt to let me explain my problem. I don't live in Burbank anymore, but a package was mistakenly about to be delivered to my old address. I couldn't get in touch with a human through Fed Ex's automated service so I had the package diverted to this location, 250 E Olive, Burbank, so I could at least call a human somewhere in the chain of custody of this package. Whoever answered the phone was dismissive, didn't let me fully explain my situation, and simply kept repeating "tracking number and photo Id". I couldn't get them to understand that I was in a completely different city hundreds of miles away and could not physically pick up the package. The situation was surreal as we went in circles, him clearly impatient to get rid of me. At one point, he hung up on me, right after I asked for his name. The whole situation was bonkers and was made worse by this incredibly unprofessional person. read more

Needed something printed and bound, I came in and they were able to have it done for me in 24 hours. They were very helpful and efficient and it was priced at a normal rate, overall I was very pleased! read more

I don't really write bad reviews but this place definitely left my a bad taste. I went in to get my passport picture printed along with my passport application. I showed the picture that fits the description for the passport picture required but the worker there insisted I take another photo to be sure it will get accepted. I agreed and went to the back of the counter so I can get my picture taken. He took it and didn't even want to show me how it came out when I asked! He just said it's fine. If I'm paying for a passport picture to get taken, I expect to see if I like it at least. So I shook that off and he gave me a card where I could email my passport application to get printed at the print and go stations. I used to work at the other Burbank FedEx location and from what I remember, I would print the application out for free for the customers but I had to pay this time... it was a little over a dollar but still. I'm not sure if the rules have changed or not but I thought that was a bit weird also. So while I was printing out my application, I went back to ask him if he knew what I needed to submit the application. He gave me attitude and told me it's whatever they're asking for on the paper. No need for attitude! It's my first time and I wanted to be sure I'm doing everything right. And also, I thought since they deal with passport photos, they would know what's required to send since they deal with a lot of customers that come in to send their passport applications + photos! I'm only giving this 2 stars because another employee rung me up for the photos and gave me tips on where to go and how much everything would come out. He was nice to me but the other older white guy with glasses and tattoos, he definitely did not pass the vibe check and the store wasn't even busy either. Definitely am not coming back here again nor do I recommend anyone to come here. read more

This location is on the ground floor of an office building, right next to Wells Fargo Bank. It is near downtown Burbank so the traffic could be a little bit busy. The Service: Separate counter for printing service & shipping service. Usually only 1 staff at the shipping service which has more demand. Also, the other FedEx location in Burbank on Riverside Blvd has been closed down so this location will start getting busier. The Parking: Ther is a private parking lot right next to the office building. This parking lot is shared with Wells Fargo Bank. It could get crowded, Street parking as well. read more

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My guy came here to get a copy of his report for his court today in Glendale Court. Because we in a hurry Cameron Printed it out for us. Thank you for being a good spirited person. A lot of cashiers are angry . But you're a good hearted person. read more

I had a wonderful experience at the FedEx office Burbank. Went in to print a poster for my company and Abraham A. gave me creative input and showed a lot of patience. He was worth writing a review for! read more

The business itself I totally recommend. They are great with packaging and mailing services my issue is with the "expedited passport services " that are a third party service. They are a TOTAL SCAM!!! Not only do you not get your passport you can't get your money back, you can't talk to anyone, no one will call you back and if you go to the store they tell you it's not their problem. A very expensive lesson. How they are getting away with this is anyone's guess but my next review is for the BBB. Whatever you do don't do this!!! read more

Had a painless visit. Needed to print and fax an important document asap and Julisa went above and beyond in helping me. She was so patient and essentially walked me through the whole process. Pushed all the buttons. Made me feel less zanyWould def come back. Kinda shocked this location has such low reviews. All of the employees were really friendly and helpful. But there wasn't also any lines on a Friday evening to wait in so maybe do business after most places close ppl lol. read more

Super helpful/easy quick service and easy street parking out front. This Fed Ex has a self service kiosk, but I needed assistance. The staff was busy, but friendly and helpful. read more

The only reason I go into the shipping center is because FedEx delivery drivers are terrible and never seem to be able to deliver packages to their customers, so I always have to have it held at the Olive location. Now, I have to say the staff in this location are always nice, professional and proficient and I'm able to get my packages and get out quickly. read more

This spot is great! It's reliable, clean, and in a convenient location. Every time I've come here the employees are always nice and helpful. I have come in before to make some photo copies and they were ready to assist. Usually I only show up though to pick up a package that I need to sign for. The last time I was in the the gentleman wanted my drivers licence and my tracking number in order to give me my delivery. It surprised me that my driver's licence wasn't enough, but he said since it was rerouted (from my place to their business) they required it. He also said in the future that I could sign up for them to deliver it to their office so I can just show up there. Well, I am usually more patient in just waiting for them to show up to me, but since Christmas is coming, I wanted to make sure I got the item ASAP. I will keep this in mind though since it is good to know! Also, their automated system was easy to use! I even got text message and email updates alerting me my package was ready. They lose a star only because the parking is pretty difficult. I am often finding myself parking in the bank parking lot and walking up since the street parking is usually full. Since I find them more organized than UPS I am going to try to use them more often when I can. Thanks for being so friendly and efficient, FedEx! read more

FedEx Office Print & Ship Center - I already got the call and can pick up tomorrow. It's nice to get the text reminder tho, just in case. Thanks Fedex! - Printing Services Near Me - Burbank, California

Omg... way understaffed. I came here to ship a return to adidas. It was suppose to be a drop off, scan my we code and I'm on my way type of situation but it took forever! Even when I finally got up to the counter to get helped, they try to help other employees incapable of doing their job that they need multiple people to take on 1 task. read more

Supposed to be open till 7. Closed at 6:30! Not happy! I had a heavy box I took to the door and have to take it back!

I was recently traveling through town and needed to print a document and get it notarized. Katt gave me excellent help as I had never used Fedex for that service before. She helped me print the document, recommended me where to get it notarized. I came back to Fedex, Katt mailed original notarized document to my lender, emailed copy to the lender and made a copy for me to keep. All in about 30 minutes. Also she accomplished it with enthusiasm. Danny B read more

I think this place lacks good management. I walked in and there were 4 people working and I wasn't helped for a few minutes- bleh it doesn't feel good not to be acknowledged when there are many people working. When I was helped they were nice but better greeting and fast service would be appreciated! read more

They helped me right away , everyone was kind and helpful and got the job done as soon as I got there . Not sure why there is bad reviews !

Great place. Clean and organized! Staff members are always willing to help. This office is the closest to my house after the one on riverside relocated. Only down side is that parking can be a bit difficult since it's a small lot, however, there is a building next door that offers 3 hour parking for free. read more

I was at the FedEx/Kinko's on Olive Avenue in Burbank this morning. I was handling an email and scann matter for my sister. I was unfamilir with the process as I had never done this type of thing before. The young man, Abraham, who assisted me was courteous, knowlegeable, respectful and an example of proffesionalism. Fed/Ex/Kinko's is to be commended for having Abraham on their staff. read more

Long wait. Not very professional. Clean facility with what looks like everything you need from shipping supplies, photo scanner/Printer, computers, copiers, pickup, etc. The one thing it's lacking?... employee help! Seriously, we waited with one guy ahead of us for 10 minutes just to get a price to ship a small package to Canada. $100 + dollars!!?? Are you serious? It's like $23 to ship through the post office with Priority Mail! The guy that worked there was really off putting. His appearance lacked professionalism and his attitude was definitely not welcoming. Clearly our business and time was not a concern to him. What a waste of time! Free parking in lot or underground structure. Must walk up a series of stairs. However you do pass a lovely water feature walking up the stairs. Possible elevator or ramp maybe located somewhere in facility but I didn't see it or any signage. (Perhaps in parking garage?) As many FEDEX stores that are around town,I will not be coming back to this one. Very disappointing! read more

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I love the store I went yesterday to pick up my packages Ashley was very nice to me and the rest of the team members I will be so glad to come back The best costumer service read more

Unhelpful employees. They don't let you use the restroom even though they get to use them. I was there for a while spending money printing and copying, had to hold it in as the employee said I'd have to go across the street to The Carving Board. I was thinking WTF?! read more

Old dude here - not tech sufficient... Doing some work at the workstation - had a question for the one of the staff ( girl - short hair ), not helpful, and answered in a condescending tone - it was obvious that she had some personal opinions... read more

Mr nova was very rude and starting getting Littile bit load and my ears started to heart .. I am a business men and own my own company and my employees would be fired if I ever hear a customer Situation like myself. Btw I use to work at kinkos when I was in my first year of my reality called life. Thank you Sincerely; Marouj Max Moradian Ex client. read more

Brought a small guitar amp for the "let us pack it for you" service. Poor workers were severely understaffed. The package they put together was going to cost $400+ to ship from Burbank to Phoenix because it was so large. I ended up repackaging it myself and shipping it elsewhere for $75. Writing this review mostly so management might hire some more workers, and maybe train them not to incur hundreds of dollars in oversized packaging fees. It's not their fault. read more

I saw an interview with a Fedex rep on one of the financial networks recently responding to the latest developments in Amazon's new shipping business. They said they weren't worried because Amazon represents a tiny fraction of their business. Famous last words. Going to Fedex is always a grind. Unlike USPS and UPS, dropping postage-paid parcels still requires a line wait. Not to mention that this location has a terrible parking lot and is both surrounded by stairs and very poorly marked for handicap access (I have to use handicap access when I have my daughter in the stroller). Once, the gate to the elevator was locked and I had to fold the stroller and haul it upstairs, baby in one hand, stroller in the other. They also make you use clear envelopes for your parcels. which adds more friction to the experience. Another gripe about Fedex in general: their drivers will never take parcels. The only reason I still use them is because they sometimes manage to shave a $1 or $2 off UPS and I ship frequently enough that it adds up, but at what expense? read more

First negative review on Yelp but it was worth writing. I came in to mail a simple photo envelope on a Saturday morning. There was a only one person who was in front of me that was getting three trash bags worth of papers shredded. The woman who was there asked the man helping her if it was okay that I go first since she saw what I had in my hands & I thanked her. The man shredding the papers replied saying, "no, it's cool." She looked at me with a confused face. He told me "someone is going to clock in right now and can help you." 10 minutes later, the other staff member walked in through the doors and did his whole process of putting his items away, clocking in, and etc. 25 minutes later, he was able to get to me. It was really frustrating that the first staff member simply did not want to help. Totally get it was 9am on a Saturday, but my transaction took 3 minutes and waited half an hour. Everything was slow motion in this store. Staff members who was waste time and clearly lack of customer service. I would avoid this location at all costs. read more

I have a been customer of this location for many years. Let me say, that Ron consistently provides the best customer experience of anywhere I have ever been. He is extremely quick, accommodating and knows what he's doing. I cannot say enough kind of things about this location, and about Ron in particular! read more

Management need to retrain employees at this location No hello from any of their employees. Rude customer service

I am writing this review because every time I come here the customer service at the front is always at zero. I wish I could give them NO stars! They need to REPLACE EVERYONE! At all have bad attitudes and hate their lives and their jobs. There Was one instance where I came in and a representative from a different store was here and you could tell immediately because he actually smiled and had a good attitude. Even another person who was there commented and said you must not be from the store.I just went there and I needed to tape something and because the label wasn't for FedEx he wouldn't even give me a small piece of tape. Each time I go the representatives at the front have an attitude, or are rude to the customers (every customer) and act like they don't want to be there. When someone asked for help to get something shipped or has a question about a label or how to send something out they quickly try and rush them away and seem exasperated and don't want to help them. If you don't want to help people and you were going to ship and print store then you shouldn't be there. In times like this, it is not the best time to be rude people for no reason. I am sure they can spare one piece of tape. If I didn't have to go here I wouldn't but it's the closest one and there aren't other options. read more

Seriously? There are 2 lines: one for mailing packages and one for general purchases and print jobs (including pick-ups). I come in to pick up a few posters and pay (takes 2 min) and meanwhile there is a line of 6 at the package counter. The one lady working tells that she's sorry - I'm going to have to wait (until she services everyone else). I mean - aren't these TWO SEPARATE LINES OF BUSINESS? read more

Kevin is such a thoughtful person to help me find my original copy left in the copy machine. I appreciate him very much. I have a great experience with this store. read more

The customer service was ok. But I was at their office for an hour and half for 180 page print. Which I did at other offices too. Was simple and quick. But this time the lady who's helping me was rushing for her lunch break. I appreciate she tried to help me. But when I got the print I noticed plenty of them were printed three times. And there were only 122 pages, including the triple printed ones. So where did the rest of 60+ pages go? We will never know. Such a waste of time! Hire someone who's professionally trained please! read more

Not willing to box a 32" tire for shipping, saying they don't have that size available, even though on the wall of that store it says they can pack any large size of customs size packages..... Super upset on the manager! read more

I ship a lot through FedEx and went in with my laptop to print a shipping label. They really don't want you to do that... They don't want you to use your own computer. ( They want you to pay by the minute to use their computers.) When you try to plug in your laptop at one of the desk they've blocked off electrical outlets. That's just annoying and petty. And surprisingly, they have super, super slow WiFi. .. so slow it's not really usable. read more

I came in to ship something with a pre-purchased label, a pretty simple task I thought. The staff was visibly annoyed when I asked for assistance in printing the label and when I asked that the item be BOXED. They said they were just going to ship as-is, no box. HUH? read more