I'm actually sitting in my car writing this review because I was so grateful for the help I received from Jerry. Jerry was incredibly kind, patient, supportive, and genuinely cared about helping me. He took the time to listen, clearly explain everything, and make sure I left with the information I needed. In a world where customer service can sometimes feel rushed or impersonal, Jerry stood out in the best possible way. He treated me with respect, professionalism, and kindness from start to finish. Jerry left such a positive impression on me that I felt the need to stop and write this review before even driving away. Quite honestly, Jerry is the only reason I am leaving a five-star review today. USPS is fortunate to have an employee like him. Thank you, Jerry, for your patience, your professionalism, and for going above and beyond to help me. People like you make a real difference, and I hope your hard work is recognized. read more

I have come here a few times when it is on my route. The building itself is nice but the parking lot is really small. The package dropped off does get stuck at times so I have had to manually drop them off with a cashier. Overall it's a good friendly neighborhood post office. read more

I've been looking for a good neighborhood spot and this place feels so tucked away. I went after work and there was not much of a line at all. Swift service that was very efficient and effective. read more

Great service, awesome group of post officers. Love the history in the building. Plenty of parking

I kinda want to say that all Post Offices are the same. Sometimes you wait in a line while other times you don't. Burbank's post office is pretty nice looking. The interior is pretty and it does give you something to look at if you are waiting in line but the duration of wait time just consumes you. The service is pretty much the same in all locations, some employees might be more happy to help you than others but its all pretty much consistent. What is not consistent is the information passed. I would send small packages overseas and while displaying my customs form, out of all the locations I've been to I was told at this location that I filled it out wrong. I don't understand why that is if I have been filling out the customs form the same and they have been going through with no issues. The mystery will unravel itself. I also want to know why Burbank's mail deposit boxes are locked after hours. I live more in the hood and none of them are locked. Parking: small 4 car lot in alley (1 handicap), structured parking in vicinity VERDICT: One and done read more

Friday afternoon had a line, but this location also has self- serviced kiosks so that is very helpful when all you have to do is scan and drop off a package. Staff here is friendly otherwise when I have had to stop at the counter. I also like this location because it stays open later than other locations. read more

Always love coming here. Great service, lines are generally short or non-existent, old school feel, and it just makes me happy.

Absolute dog s-t service... Lines are long for not reason, they lost a package I'm now out of money for (small business), you can't get anyone on the phone, and the usps website is dog s-t at processing your claims correctly as they literally coded the input information wrong... If I could give this place zero stars - I would! Don't use this facility unless you want to lose money. read more

It's been quite a while since I reviewed and it looks like it's time to update. They lock their doors in the mornings now, which I think is for the best. My pics of people sleeping inside are dated and I don't think they do that anymore. Service is always prompt. They have hand sanitizer at every station now and also plastic dividers up to offer some protection against covid. They also have stickers on the ground to encourage social distancing. We are back to wearing masks inside. There is always parking available on the west side of the office. On the east side there are only about six spots and one handicap spot so it's always hit on miss. Their employees are awesome. Tuan is so helpful and always very positive. One time he literally jogged across to room to get to the back and behind the counter to help me promptly. I was amazed! I admit I cannot recall the other employees names but they are always positive and prompt. read more

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The workers are friendly I have been going here since 2007. Whenever you need help they will accommodate you. A look always ask.

The lady was so nice ,idk her name by she explained me everything and helped to sent package.

Ray of light compared to the post office on Hollywood Way in Burbank! Ray of light! Quick, fast, efficient service! read more

Lost my package for a month now. Can't provide any details or proof (camera or scanning details). Only make you call non stop to the customer service number who are ALSO no help. USPS is a joke of a service and will never want to do business with them again. A note to anyone with high priced valuables, do not go through USPS. UPDATE: Now 1 month and 1 week since recipient hasn't received their package since this TRASH of a post office "handled" my package. read more

Our local post office! The office is small but the people who work there make it great. They are very knowledgeable about ways to save money and how to ship things to make it get there as fast and affordable as possible. There is parking on the side but also a lot in the back which there is always available space. Only downside is that the packages aren't usually always stocked and half of the office where you wait in line has no cell service read more

The Service: When I walked inside, it looks like historic building. Different feel than other post office I have been to. There is only one kiosk in the lobby. The staffs are efficient. The Parking: Private lot next to the post office. read more

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I just went in to pick up a package & the clerk, who I've known for at least 20yrs, tries to pick a fight with me. Everyone else in front of me treated civilly. As I left she was still griping at me. Why don't you retire? read more

US Post Office - Look at tracking. Complete incompetence. - Post Offices Near Me - Burbank, California

Absolutely upset with Burbank's Post Office regulations regarding dogs. I haven't received my mail in over a week, because my dog is in my yard TIED UP (SECURELY) AWAY from the postman. I even went out of my way to purchase an outdoor mailbox, mounted on the sidewalk gate, and STILL this post office refuses to deliver my mail! I am VERY cautious with the public's safety, including the post-man/woman, and my own dogs safety, so doing these precautions for safety measures is my priority. But it's apparently not good enough for the post office. This is ridiculous. They are suggesting I relocate my dog in order for them to deliver my mail. Trying to accommodate to these regulations and still not have my mail is unacceptable. Get it together Burbank. read more

Came to this location a few times and everyone is wonderful. Today, Jerry helped me and he was pleasant, honest and quick. I used to take my shipping to UPS, because it's down the street from my house but no more. USPS is wonderful. read more

This Post Office is incredibly lucky to have Tuan! He has been so helpful to me for so many years. He always has a smile and emits a positivity that's absolutely infectious. Tuan is the embodiment of the all-star employee that all businesses should be trying to retain. He's a customer favorite and really makes this location feel like an important part of the community. Thank you Tuan! read more

5 radiant, well-deserved stars for Tuan! After a rude, belittling experience at UPS, I took my package over to this USPS office instead, where Tuan helped me with kindness and ease. My package was for international delivery and Tuan answered all my questions and was so patient and polite. I'll be sending all my packages via this USPS office from now onward! Thanks for the wonderful customer service, Tuan! P.S. - This location also has great, stress-free parking. read more

Jerry was super helpful and friendly when I went to drop off a package to get shipped out! The interior of this post office is also very beautiful and unique as it has various painted murals that add to the aesthetic of the building. There's also free 30 minute parking on the side of the building, though spots are limited. Definitely will be back if I have anything to ship out in the future! read more

US Post Office - Interior - Post Offices Near Me - Burbank, California

Tuan has helped me out so many times, but today went above and beyond as he helped make a box that custom-fit what I was trying to deliver, even after it was past closing! Always trying to help people out, always a wonderful attitude- truly an exemplary employee! read more

Wow! What an easy, pleasant experience today. I had to run some Christmas mail off to the post office - International- and I was feeling bad because International takes so long to process. I found the parking lot off the west side of the building, which was free and in abundance and pretty much walked up to the teller. I don't know what his name is, but this teller sure was a good mood and took care of my mail really quickly. Granted, this is noon on a Tuesday, but I can't remember the speed an ease it took to mail off packages at any post office as much as my experience today. Thanks, Burbank! I will be back if I'm in the area again! read more

I've had good experiences at this location. There is usually parking available in the side lot of on the street. Workers have always been helpful and efficient. Never had any issues with them or with my packages. It's a really pretty building from the outside. The inside is a bit dated and dark, but I understand it's an older building. Will continue to come here! read more

One of the best experiences I've had at a post office. Not sure if it's due to the stay at home order or it was fairly early in the day but there was barely anyone there and this is during the holidays! I was in and out within 10 minutes!!! The lady helping me with my shipping was so lovely and helped me with a fast and easy transaction. This is my go to post office and on this day I had the best experience I have had there. read more

TUAN IS THE MAN. Tuan saved me money, helped me repackage my box in the process, and was knowledgeable about the different rates it would cost to send various places throughout the US so I knew for next time. No wonder there are so many glowing reviews about him! Also, it's a pretty cool historic building that this post office is housed in, looks like an old Spanish mission. Private lot to the right for parking. read more

I've never really been to the Post Office and thought, "Wow! I like these people and the service was so great!" I even feel weird typing it out. I usually have similar experiences at the DMV. The 2 employees I saw working today were both courteous, professional, and very helpful. The energy they had wasn't over the top like they were trying, but Tuan and his coworker just made experience smooth, helpful, and I left feeling better than I did when I walked in. Their customer service with each customer was personable, warm, and attentive to each persons needs. Thank you, Tuan! read more

I tend to have good experiences here. The staff tend to change over time, and some of the folks I liked have moved on. But those who have filled in are carrying the torch well. I'll reiterate: all the staff seem very helpful and pleasant. But one stands out BIG TIME. You'll know when you see him. I'm talking about TUAN here folks. I remember him when he was at the Hollywood Way branch, and I'm happy to have him at my local branch now. TUAN! Making everyone's days brighter, one package at I time. read more

Jerry help me a lot thank you for help and friendly customer service it's good place

I wish the days of pen-pals, love letters, holiday cards, postcards and care packages could live forever.... Because even though I get bills and direct mail, I think there should be more... surprises. There is that impressive array of junk mail, every so often, but it's not enough... sometimes. The postal service can be mediocre with long lines and routine humdrum behaviors, however, I keep going back. I can't get enough. I have plenty fond memories of the USPS and postmasters. Some of these postal workers just make me laugh. All friends. And well, lemme tell you.... I found out the postal motto has changed from what I use to know. It must be because of the Priority and Express packaging offerings, "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds." Price increase after price increase and suddenly there's a little dip (like two cents). Take advantage it and send those letters and greeting cards everywhere. It'll ensure you haven't turned into a computer or robot in this new society: The Information Age. read more

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Love their spirit here. Branch not open until another 30mins, but ajumma postal lady came out to help me purchasing some international stamps. I found a note scotch taped onto the stamp kiosk, I cracked up by their black sarcastic humor. (Please see for yourself) It totally feeds into my narcissistic mental state and I'm Loving it!! read more

US Post Office - I would go crazy if I work at the postal office, some of us 'customers' are stupid like that. LOL crying inside. - Post Offices Near Me - Burbank, California

The worst customer service! The display full of grab-it-yourself flat rate boxes and envelopes was depleted, I kindly asked for one box from the lady in the back her only response was a very dry unhelpful "you'll have to wait." Umm ok? A few minutes go by and I ask the lady putting mail into the pot boxes for a flat rate box and she started asking me what am I going to mail... Umm none of your business slash why does it matter? And she tells me to come back in an hour. Wtf? I JUST need a box that is supposed to be available for free why can't you just give me one??? So frustrating read more

US Post Office - Awesome old mailboxes - Post Offices Near Me - Burbank, California

I had to drop off a couple of packages here this past weekend. All of my packages had pre-paid labels and were ready to be shipped out. I asked a staff member a simple question, just asking where I should put the boxes. The woman looked at me with a raised eyebrow, looked away, and then pointed to a counter without even making eye contact with me. I always try to "kill them with kindness" when I'm in these types of situations so I thanked her and told her that I hoped she would have a great rest of her day. To this, she did not respond. The last time I was here, I had to ship out a birthday present and apparently they now charge for you to buy your own tape gun to tape your package shut. I feel harsh marking my review as only 1 star but I have had such upsetting experiences here. The staff has always been so incredibly rude, it's mind-blowing. They certainly are not friendly and do not make you feel welcome. One positive: parking to the left side of the building. read more

I love the post office. I love stamps. I hate long lines and dirty floors but I that's in every post office. But I love to send cards and letters I miss the OLD DAYS when that's how people communicated. I try to support the PO as much as I can read more

I love everything about this post office. It's a historical place and you can see it in the details. I love that not much has been done to restore or update it. You feel like you're stepping into 1940 when you walk in. This office usually has 3 ppl on staff to assist with mail and they also have a self service kiosk which I appreciate so much. This way I don't have to wait on line if I don't want to read more

I love the Burbank post office Tuan is just the nicest guy. So helpful and always had wonderful suggestions on how to save money on shipping. Everyone who works there is exceptionally nice. The post office itself is gorgeous- the WPA era paintings on the wall always inspire me and remind me how we can aspire to big ideas and projects. My favorite post office by far. read more

The employees are nice and the parking lot is appreciated, but the DIY / packaging area was very poorly stocked. I was looking for the USPS envelopes so I could just package it myself and use the automated machine. It is a VERY small post office! Do not be fooled by the cool, retro exterior. It's like a postage stamp in there (hardee har har). read more

What a beautiful old historic post office. There is a placard outside saying that it is on the National Register of Historic Places and is dedicated to Bob Hope. Inside it feels like a mission with old Spanish tiles on the walls and beautiful murals. The employees seemed nice and there was hardly a wait. There is an old oak tree out front and plenty of free parking. read more

I can't imagine a more miserable staff. These employees have given up completely and are in no mood to help. These are the kind of people who want you to feel stupid if you aren't absolutely prepared...Similar to the DMV. I brought a box, shipping label, and my items to the counter. The clerk looked at me, and in her most condescending tone, told me I needed to go to the back of the line and tape it up. She then handed me a roll of tape that was sitting next to her arm. Come on now. read more

Maybe the clerk I dealt with was having a bad day or just wanted to clock out, but as a customer in line maybe acknowledge my presence and not assume I wasn't ready to be served. Came in briefly to have something weighed, (no other packages,services,etc) 1 person cut in front of me which I let go because i saw her working on her package off to the side when I walked in so "ok" on that. (Mind you...NO ONE ELSE IN THE LINE. 3 clerks with customers already) but then to allow the NEXT random customer who walks in to go in front of me because clerk assumed I was working on mine by looking down for a few seconds???...no excuse. Just rude & disingenuous. Didn't even ask if I was ready or "whos next"...just let the next guy through. Customer service is a lost art. This is the type of situation that drives traffic online for goods & services. read more