I had an excellent experience at The UPS Store thanks to Ivan. He's currently a trainee, but you would never know it - he carries himself like someone who's been there for years. He was friendly, professional, knowledgeable, and made the entire process quick and easy. Ivan represents The UPS Store exceptionally well with his positive attitude and outstanding customer service. It's rare to come across someone who leaves such a great impression, especially while still in training. Keep up the great work - and honestly, give him a raise! He's definitely an asset to the team. read more

Ivan was awesome. Went above and beyond. Saved me a trip to the postoffice when I didnt understand a specific return. He was patient, friendly and a breath of fresh air. Thank you! read more

My experience with Akiah, was great!!! She handled my faxing, and she helped by solving an issue that was accidentally created by the young employee who originally faxed my documents two weeks prior. Admittedly I was upset returning to the store location, and faced with explaining how the previous employee didn't fax the entire packet of document. This delayed the process of my retirement, with my previous job. You see UPS faxed only three sheets out of seven sheets!!! I had no idea, and I was only told that this was the case two weeks later. Long story short Ahkiah handled my dilemma, and she sent us off, with a big smile. She is a good employee, and she understands how to handle her costumers. She knew how to make the costumer happy!! So because of this I'd easily recommend her at this store location. read more

I had to ship a couple of small packages to two separate cities and was helped by Ivan. He could not have been more friendly, helpful and professional. He is truly an asset to the store. Much appreciated....Jason read more

It's amazing service, I return an item but get the wrong QR code, they already package and almost ready to send out but NAN try to open the package and help me to fix the problem, really appreciate, highly recommend, thank you Nan read more

Friendly and quick service is the usual vibe at this closeby UPS store. I notice that everyone is very patient when people need time to print shipping labels from their emails. read more

I just received the best customer service ever! It was so pleasant dealing with Michelle from the UPS store located at the Alameda shopping center location next to Pavilions. I had so many returns and Services that I needed and she helped me the whole entire time with a smile. I appreciate it when employees are kind and pleasant to deal with. I always have a wonderful experience at this location. So happy to have this UPS store near me. I hope the owner gets to see this because he should commend Michele for her exceptional Customer service demonstrated tonight. Thank you for your wonderful help today Michelle!!! read more

This is my favorite - not closest, but the one I go to - UPS Store. Had to do (another) amazon return and Michelle did a fabulous job packing up an oversized item. The Manager Jason was offering waters and welcoming people in from a hot outside. The line moved quickly and I was on my way fast. Another item off the list for today! Hoghly recommend. read more

Thank you for hiring Jason Holmes!!! He was professional and friendly. What a great experience

i literally loved going here :) best staff ever! Akiah was lovely and so knowledgeable! Michelle and Vanessa were so friendly and helpful too! thank you so very much for a wonderful and fun time running errands :) read more

This is such a great location, the people that work here have always been so kind and helpful. Wanted to give a very special thank you to Vanessa for helping me "Tetris" my cumbersome return back into its original packaging, she is truly a wonderful person and I am so grateful for her patience and humor. Much appreciation to her for making a potentially stressful return a moment to laugh and swap pet stories instead :) read more

I had such a great experience when I came in to drop off my Amazon returns. Vanessa and Doug were incredibly nice, friendly, and helpful from the moment I walked in. They made the whole process quick and easy, answered my questions, and were genuinely pleasant to interact with. Customer service like this really makes a difference. Thank you, Vanessa and Doug, for making what could've been a simple errand such a positive experience! read more

This location seems to have recently gone through a major staff turnover. In the past, returns here were always quick and easy, and the employees were friendly and helpful. Unfortunately, after my recent experience about a week ago, I will not be returning to this UPS location. I walked in with several Amazon return packages and attempted to briefly place them in the sitting area on the left side of the store near where the notary usually sits. I was the only customer in the store at the time, but the employee assisting me immediately told me I could not place them there, even temporarily while she scanned my returns. Throughout the transaction, she repeatedly and passively aggressively commented that my packages were not taped, even though they were no-box/no-label Amazon returns and I have never had an issue with this process before at this location. The overall interaction felt unnecessarily rude and unwelcoming. I unfortunately did not get her name, but she had long dark hair and facial piercings. Customer service has definitely changed here, and not for the better. read more

Vanessa and Michelle are so helpful. This is my go-to UPS for everything - Amazon returns, passport photos, you name it. Will be back soon!

My customer experience Vanessa was fantastic. She was so patient and help as my 2 year old daughter wanted to a get a picture laminated of her mom while she was away. It was so fast and I really appreciated her kindness and understanding in dealing with kids. read more

Maggy provided me with Efficient, Fast, and Friendly Notary Service. I recommend UPS Store for their Notary Service.

I love this store so much! The staff is so incredibly friendly and helpful! There is never a long wait because they are so efficient here. I regularly have to send international packages and they are so patient with me as I try to figure out all the paperwork. And a special shout out to Akiah for her above and beyond service! So appreciated read more

Michelle, a Trainee, was SO HELPFUL & PATIENT with me!!! She should be promoted! She handled a long line effortlessly!!! Give that woman a raise!!!! read more

I always have a great experience at this UPS Store. The employees are consistently friendly and quick to help. Oliver assisted me with a package today and was fantastic. His positive attitude made the whole process easy and pleasant. Thanks Oliver! read more

Excellent service! I was in need of a notary same day and Akiah moved her lunch break to accommodate the time in which I could come. It is so nice to come across such courteous and friendly people, regardless of industry. read more

The assistant manager Vanessa is absolutely wonderful! Her customer service skills are the best I've seen in the UPS store. The store is in Burbank on Alameda by pavilions . I went in and had some confusion over some of my packages and she quickly handled everything with such patience and kindness and a huge smile. I will go back to this store anytime because of people like Vanessa. Congratulations UPS on such a wonderful employee. read more

Michelle and Vanessa were very friendly and welcoming while also making sure our packages were packaged quickly! Even thought it was a quick experience it was efficent and memorable. Would reccommend! read more

Vanessa is incredible. Her patience is unmatched and she smiled all the way through some 15+ returns I had. Wow. New to the store. Incredible service! I had problems with Amazon and she was so calm while I was frantic. Best experience I've had at a UPS doing this. read more

I love this place. Staff is always so helpful and professional. I never go anywhere else.!

This is the best UPS Store. The employees are so kind and helpful, always greet you with a smile. You really don't see that kind of customer service anymore. Plus, my son is always happy to come with me because they have Jolly Ranchers at the counter! read more

Maggie and her manager Jason were AMAZING. Excellent customer service. Wait was not long. Maggie attention to detail was on point. Friendly people and clean establishment read more

Moved to this area not too long ago so have started going to this store for all my ups shipping and Amazon needs. This is a very busy plaza so parking can be hit or miss. I do like that they have the self service kiosk for Amazon, but from time to time I've experienced issues with not being able to use it for various reasons. That's where the 3 stars comes in. The one manager here can be quite condescending to customers. I've experienced it first hand and witnessed with others on multiple occasions. In general, if you require personal contact vs self service in here, don't be in a hurry and don't expect friendly associates. But at the end of the day, you will be able to accomplish your task. read more

I had a really great experience at this UPS location, and it was all thanks to Jason. He was incredibly nice, patient, and understanding while helping me with my Amazon shipment. He took his time explaining everything and never made me feel rushed, which made the whole process so much easier. This location clearly has great customer service, and Jason is a big reason why. His kindness and professionalism turned a normally annoying errand into a pleasant experience. I would definitely come back to this UPS location because of the help I received. read more

I needed new business cards, and Jason, the Store Manager, helped me with such creative design and layout suggestions. He listened carefully to what I was after, and sent me samples as he was putting it together. I picked it up today, (and they were ready in less than a week) and I couldn't be more impressed. They look AMAZING. I am definitely going to return and see if they can do additional printing for me. Everyone in this branch is so helpful and professional. This is a GREAT store-Thank you Jason and Team! read more

Best UPS store ever! Everyone is always so kind, always so efficient and I'm always in and out super fast. Thank You guys, you're doing an amazing job! Sandie read more

I came into the store a few days ago and needed a couple prints and a lamination. Marilu and Ana were very helpful and made the process fast and smooth! And the prices weren't bad too bad. Will definitely be coming back soon. read more

New Manager is very customer focused. Usually service here is just ok. But this new manager is great.

I go to this UPS a lot. While everyone is very efficient, I had an amazing experience on Saturday 21st of March. It was around 11:00 and an employee named Akiah was working alone. Why? I have no idea, as they are always busy then. She helped everyone with such a wonderful smile and attitude. It really made my day. I can't say that for many stores anymore. She really was exceptional. I am not related to her and never met her before, but if I still had my business - I would try to steal her away! read more

The reps at UPS are amazing!!! Ana G is so helpful. She is always professional and calm in such a fast space job. Her patience when the store is full of busy customers is worth rewarding. I appreciate people who understand the service industry. It is sometimes a thankless job but when you meet people like Ana you know her helpful spirit was something that she was born with. Thank you UPS for placing such a great spirit at the the UPS in Burbank store 7120 read more

Two stars because they were open on a holiday. Mikey does not like his job. Curt service, tosses things about, drops stuff. Does not say hello when you enter, does not say thank you or goodbye when you leave. I will not be using this franchise location again. Reporting the incident to corporate as well. read more

They saved me from a literal nightmare and saved me over $800. I had to return an exercise bike from Amazon but I had thrown away the box and all packaging materials. The staff here was so kind and helpful, shoutout to TIARA who let me bring in all of the individual bike parts and got this monster to fit all in one box. Paying less than $50 to return an $880 bike is much better than a 20% restocking fee I would have paid if I had to return this directly to the manufacturer (which wasn't even an option since I purchased thru Amazon). Such phenomenal service and I'm so thankful after losing all hope since I didn't keep the original packaging and had lost all hope at returning this. Thank you UPS!!! read more

The UPS Store - Shipping Centers Near Me - Burbank, California

Excellent service! I was just getting something printed and laminated and went to two other stores that were unable to help and your crew was fantastic. Great attitude from every employee super helpful and product turned out. Great thank you read more

I went to the store at a not so busy but then became busy time after one of the employees began helping me. Ana was wonderful and so were the other employees that were there. They handled an obnoxious customer with grace and patience. I wanted to say that I appreciated how they managed the line and also, kept the mood light while helping the other customers in the store. Thank you again and I hope the employees that were there Wednesday 1/21 around 3-4:30pm get to see this! read more

The customer service is amazing nice helper definitely recommend .. they also have a young lady doing Notary lower price then abt other place read more

This location is always so well run. Employees are friendly and service is fast. Big shout out to Douglas who helped me with my package this morning. He went into the massive pile of packages and found it so I could make a quick adjustment. read more