We have a local business near by, we have been using this mail depot for the last 4.5 years and they are so kind and helpful. We appreciate them! read more

Quick and easy. Plenty of parking. I was able to get in and out. Efficient!! I believe that I interacted with the owner who was helpful and efficient isn't, even though I came so close to closing. read more

Always very, very helpful. Dessa always welcomes you with a smile and great positive attitude. read more

Ok, I have to admit! It really shows they made some changes! Aside from the strong cologne smell when you walk in, they are all very friendly! THANK YOU for making a change!! read more

+++ STAY AWAY UNLESS YOU WANT TO GET RIPPED OFF +++ Toluca Lake desperately needs its own, real United States Post Office. This Postal Annex is NOT a good substitute. Incredibly overpriced shipping rates. They upcharge anywhere from ***150-200% OR MORE (I did my math wrong initially) over what USPS would charge in office or via Click-N-Ship. Here's a few, real examples from my own experience: - Shipping a book via Media Mail: USPS - $4.94; this Postal Annex - $9.84; UPCHARGE = 199%!!!! - Shipping a 1lb non-flammable, non-fragile package via USPS Ground Advantage: USPS - $11.95; this Postal Annex - $18.24; UPCHARGE = 153%!!!!!!!! Zero acknowledgement of customer loyalty. I've been in frequently over the last year and I was just charged $3 for "computer usage" to print a shipping label - I did not use the computer, the employee did. I understand being charged for the paper, but $3 for "computer usage" when you're already charging me twice USPS rates to ship a package is insane. Also they're creepy data miners who always ask for email no matter how many times I told them I didn't want to give it. Probably selling emails to mailing lists. TERRIBLE CUSTOMER SERVICE STAY AWAY. read more

DO NOT GO HERE if you value the goods that you are sending!! For many years, I've used Sunset Mailboxes to ship stuff home to Canada while I'm here on vacation, doing research and buying lots of research books. I've NEVER had a problem with them, and I should have returned. I'm sorry, John. Lesson learned. Never again. This place was super close to my Air B & B, and they were open an hour later after an event I was at in Hollywood, so on 2 different days, I took 5 boxes of books I was buying for my research library, my personal stock of books for an event I had in Hollywood, and also some Target doo-dads and groceries. I noticed the owner was not padding the contents very well, and I asked him to please put more padding in because it was groceries and books, which are not a good mix. He protested that he was trained very well to pack, and it would be fine. Well, most of the boxes got to me OK, but GUESS WHAT, ANDRE?? IT WASN'T FINE. One box still had not shown up by the very end of September/early October, so I called FedEx. Unfortunately, they had called when I was in a meeting and I couldn't pick up. The last box was shipped back to my Air B & B (it was just lucky the owner and I got to be good friends while I was there. I shudder to think what would have happened to my stuff if we hadn't!). His neighbor who was housesitting brought the box inside, but it had been sent back for improper shipping because some Trader Joe's item I bought BROKE OPEN in the box (way to pack, there, expert dude). Unfortunately, my Air B & B owner had left for Europe not long after I left L.A. on September 10th, so I had to wait until he returned for it to get re-sent back to Canada. I was forced to my host re-send it without the food items (no Trader Joe's Speculoos, except the stuff that ended up all over my books). I finally got the f**king box today, and most of the books are going to have to be cleaned up, page by page, with a wet rag, a knife, a scissors, and Goo Gone, because the pages are all stuck together. It's going to require surgical excision so that I can even read them. The books themselves are ruined, and are now worthless. Several of these are rarities, especially one from Agnes DeMille I'm not sure is recoverable. It is COATED in sticky goo. The top cover, under the dust jacket, between the pages...everywhere. Plus, the entire time Andre was wrapping everything the first time, he gave me attitude. I was on vacation, shrugging it off at the time, but my Air B & B owner has had run-ins too with him in the past. Now after reading the reviews, I wish I'd never gone anywhere but my old faithful Sunset Mailboxes. Add to this, the fact that I had to spend ANOTHER $130 to re-ship the stuff just so I could get it home? This place could catch fire and I wouldn't shed a tear. The topper is that the owner is a massive Trump lover to boot, says friend, who dealt with him once and also won't return. Do yourself a favor and AVOID. read more

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I went to purchase a SINGLE STAMP today. The clerk told me it would be$1.32 cents. I said that's ridiculous-- I said it was around .55-60 cents -- he said I was wrong and it hasn't been that low for a long time! Incorrect, I went to USPS behind PATY'S-- a few blocks away. I asked the postal worker for the price of a SINGLE STAMP. Answer: .66 cents. The Postal Annex was misleading and pompous -- one would think that a postal iteration business would KNOW the actual price of their products. It is bad business and I won't be buying anything from them ever again. Misleading know it all's.BUYER BEWARE!! Egregious way to rip off consumers. GO TO THE POST OFFICES. read more

AMAZING!!!! they have recently upped there service in all areas. Packages fly out quicker than ever even if you drop off late (they'll let you know otherwise) Quick easy and extremely friendly!!!!! So happy everything is great here bring all your packages or create a label there! all services available for shipping pretty much! read more

This location is so convenient and they do just about everything there. The staff is very helpful and friendly.

I went here for the first time today and the owner who was working was super helpful. I shipped a couple packages through FedEx and the process was easy. I like how they show you all the price options up front. I will be back! read more

Tried to drop off a package for UPS return since it has every delivery service poster out front but was told they have to package it up for you and pay for them to box it up & ship it out. Lol! Wow. read more

A wonderful, family-ran business! I've always received such warm and friendly service here! The store itself is organized and working here is super knowledgeable! read more

Great service from the family that owns this place! They are always so welcoming and go above and beyond. Happy to have them in the neighborhood. read more

new family took over and they are soooo lovely! been coming here for years. great customer service and family owned. happy to support

Please save yourself the stress and do not go to this place. The owner, Andre and his wife, whom I didn't catch her name, are the rudest people I have ever encountered. I went in for a notary service for an I-9 form in which Andre immediately shut me down and proceeded to yell at me because I simply asked the reason as to why he won't notarize my form. (In all honesty I think it was because he didn't know how. He didn't even know how to open a PDF form to print. I had to walk him through it). When I told him I didn't appreciate the way he was talking to me, him and his wife got in my face and were attempting to get other customers involved. When I left the store, Andre followed me out to my car and proceeded to berate me and my partner. read more

PostalAnnex+ - Andre. - Printing Services Near Me - Burbank, California

Really bad service, wanted to make a 2x2 photo in jpeg form. But got a photo just scanned and curved. When I asked to fix that, they told me don't I have a software or photoshop to do it by myself read more

unfortunately i have to amend my review after my second visit. $3 to print a shipping label is a complete rip off. you're better off going anywhere else. read more

After a stressful experience at the local UPS store, l decided to give PostalAnnex try. The gentleman who assisted me was incredibly helpful and knowledgeable and made sure that my needs were met efficiently and effectively. They show you pricing for all carriers (UPS, USPS, FedEX and DHL) for your shipment and you can select which one best fits your needs. If you need any kind of shipment done, I highly recommend visiting this location for its awesome service and welcoming atmosphere. I will be definitely coming back. read more

I should've checked on yelp... Ruth is the lady that supposedly "helped" me. She acts nice to seem friendly. Paid $7 and some change to send a usb drive. lol. Stupid of me to fall into her trap so no excuse there. Bottom line, the couple here will use whatever excuses to outsell their products with twice and/or maybe even 3 times the price from others. Be aware. read more

André and Ruth are super helpful and nice. They explain the costs of the items being sent and are very transparent. The handle multiple types of returns and drop offs. All around a really nice please to send, return, and/or get packing supplies. read more

The best! The nicest family run business. They're very nice, thoughtful and professional.

According to their hours and yelp displays should've been open for another half hour. Showed up and it was dark as night. All lights off open sign off and looks like it's been this way for a while. read more

PostalAnnex+ - Closed during business hours - Printing Services Near Me - Burbank, California

I've been using their services here for years. I mostly worked with Ruth and she was always so sweet and helpful. It wasn't until my final days living close to Postal Annex that I finally got a chance to work a lot more with Andre. I needed to ship a bunch of my boxes to the other side of the coast and thought it would be a good idea to try Postal Annex out because I knew they have the ability to see the charges for different shipping companies. I came in with 18 boxes of various sizes some picture frames and computer/monitors that needed to be packaged properly (I've never had to ship anything across the coast like this before so I'm not sure this was the best idea, but I digress). I paid for Postal Annex to package the more delicate items and I am so glad I did. Andre was so meticulous in the way he measured the items and ensured there was enough space for the proper amount of peanuts inside so nothing would get damaged. I thought maybe he was being too cautious with how he packed it, but boy was I wrong. Also, Ruth was great about adding additional tape to all of my boxes to help reduce the potential of it falling apart. The difference between the things he packed and the way I packed was literally night and day. The boxes he packed got across the coast in perfect condition and the boxes I packed were torn up (even with the extra tape) and some items were broken. That's not the end of it though. I ended shipping my stuff through a mixture of USPS and FedEx. My assumption was that USPS would somehow lose some of my packages and FedEx would be a breeze. Boy, was I wrong on this as well. USPS actually delivered all of my packages properly. FedEx, on the other hand was late on delivering 4 of my boxes and was missing one box. I had to file a claim online for the 1 missing box and ended up getting a partial refund. As for the 4 late boxes, FedEx used to have a refund policy where they would refund you if your package was delivered late. After fumbling around on FedEx's horrendous site trying to file the claims for the 4 late boxes, I finally just called to file the claims. I talked to multiple agents and each told me a different story about whether or not I would be refunded. I was so confused, so I called Postal Annex to let them know what the situation was. Apparently, FedEx no longer honored that policy and Postal Annex was not aware of this when Andre told me that the policy existed. So Andre and I went back and forth about how to handle my situation and to my surprise, Andre and Ruth decided to refund me directly for the rest of the amount on the missing box along with a refund for the boxes that were delivered late. They didn't hesitate to offer the refund whatsoever and was so great about staying in contact with me to ensure that I was taken care of. Although I no longer live in the area, I would highly recommend that you use their service because it's just the two of them running the store and they're always giving such quality service. Also, there are never really any lines there either. Moral of the story, use Postal Annex for your shipping and mailbox needs because you'll get quality and care. DO NOT USE FEDEX because they have horrible customer service and don't seem to care about their customers at all. If I could give Postal Annex 10 stars, I would. Thank you Ruth and Andre! read more

After a frustrating experience with UPS, I found this place for my notary services and I'm glad I did. The service was excellent, knowledgeable, quick, and friendly. I will come back in the future. Thanks read more

I gave them a five because none of my items that I've ever had packed by them have either gotten lost, or The contents I have never been broken upon arrival. I live in Burbank six months out of the year. And I live on the Oregon coast six months out of the year. I have them pack all of the items that are fragile, or could become broken from 1200 miles in a U-Haul on the road in both California and Oregon. I trust them implicitly with all the fragile items that I do pack to go to friends as gifts like antique china cups and saucers. And this chandelier that I'm getting ready to ship it now. I have been using them for approximately 11 years, I once shipped clothing and miscellaneous down to Mexico City via DHL, it was hung up in Mexican customs for a month. The destination of these items could not be delivered for reasons unknown. I came back to Postal Annex and they got on the phone to DHL and spoke to the right people that I was unable to do, and got the products sent back to me intact. And at no cost for the return. They're my go to for Christmas cards, and items that I need sent out billing wise so that I know that the paperwork gets there. Do you have many options when it comes to shipping and can become very confusing. But my items always get there ahead of time which is lovely when it's a birthday gift, or Christmas. I personally have no complaints about this location and will continue to drive from my home which is 2 miles away with other locations that I could go to, because I love their customer service. read more

PostalAnnex+ - This is a chandelier To be packed and shipped to Oregon - Printing Services Near Me - Burbank, California

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Had a really good experience at this store. Was welcomed right away and Ruth was more than kind, just all around very nice with excellent customer service. read more

Well this place has a wrong hours of operation on Google, so I waited for 45 mins because they don't open until 10...I go in and there is an extremely rude older gentleman, he speaks down to you, tells me my package is not there throw my ID on the counter, I insisted that ups left a note tells me again with a louder voice "package not here try after 1"...this guy does NOT care about customer, he was also rude to another customer after me. This place deserves a 0 star!! read more

The guy there is very rude, for no reason. It's been a few hours later and I'm still wondering why he was so rude to me? Are you racist or you don't like to do customer service? I mean the simplest question I had followed with a smart remark.. I'm just trying to send a package.. gets some rest my man read more

I have only used this service once, but they were very friendly and accommodating to me, the man fetched a box from his shelf and put my item in the box and taped and sealed and labeled it. All went very well. The price for the box was also reasonable. Retail is a tough business, and people want their packages NOW. Again, only one experience, but it was pleasant and professional. read more

Who would have thought trying to mail one item would result in such a rude encounter with the owners. I had to deal with the old lady who was just beyond rude, I asked her if there would be a tracking number for the item and she started yelling about how she asked me if it was important ,blah blah blah. I tried to be polite and say ok ok, may I just get my receipt and she do not stop. She charged me 5.40 and when she refused to stop yelling and talking, I told her I did not want to leave my mail her and she ripped off the postage and told me "I am French and we are not rude like Americans..." I mean I had no idea what was happening with this old woman. in any case I walked out and forgot to get my money back....it wasn't worth dealing with Cray...stay away!!!! BTW USPS was half the price.... STAY AWAY read more

Needed a doc scanned (around 80 pgs). They charge $1 per page...FOR A SCAN. Spectacular! Drove a couple miles down the street to Burbank Printing and got it done for 8 cents a page. If you're into being fleeced, this is your spot. read more

PostalAnnex+ - Printing Services Near Me - Burbank, California

I believe the 2 people who own and operate this franchise are french. They are extremely rude and their english is very broken, very poor communication skills. I came to this location to ship time sensitive important financial documents to a PO Box. I requested 2 day shipping with signature verification. They insisted they could not do that, then at 4:05 PM they proceeded to charge me and place a label on my package that clearly said "1 Day Shipping, No Signature". They then instructed me to drive to the Hollywood USPS office (during rush hour traffic) and drop it off myself. Why am I paying YOU yet I'm doing legwork?? I told them I felt more comfortable just leaving it with them because I could anticipate long lines and issues but they insisted I drop it off myself. I give them the benefit of a doubt and drive to the Hollywood USPS and sure enough as I expected the old building is CLOSED AND BOARDED UP. So I drive to the next closest USPS in Los Feliz and of course theres a huge line. When I get to the front of the line the USPS Rep tells me they charged me incorrectly and USPS only does the type of shipping they charged me for (1 Day) before 3:30, verbatim the rep tells me "they just took your money" So now I'm PISSED. My time, money and effort wasted. I drive back to this PostalAnnex location, ask them why they have me doing their job for them and why they would charge me for something they know they shouldnt after 3:30PM. They have the nerve to start yelling at me! Are you serious! A**holes either you're completely incompetent/unable to communicate properly in the english language or you intentionally tried to screw me! None of those options are acceptable! I request a refund and the whole time they're yelling!. This is America, get your shit together! Finally I get my refund and go to a different PostalAnnex nearby. The new PostalAnnex does exactly what I request: prints a label to deliver the package with guaranteed delivery to the PO box within 2 days and signature once picked up afterwards. Very basic what I asked! Ends up being cheaper then what these french a**holes charged me. Avoid this PostalAnnex in Burbank! So rude incompetent and unprofessional! 2 hours of my life I'll never get back! read more

Officious, Nosy, Self Important nuisance who can find a problem for any solution. On two occasions in the last two years I was compelled to use Andre for notary services due to urgent illness related family documentation issues. The proximity to Forest Lawn and the Bank of America next door and unexpected urgency due to serious illness compounded by imminent closing times only increased our frustration while fueling his obstructionist arrogance. Andre delights in tying to give lectures on the law and pontificating about his job while far exceeding his mandate as a notary. He naively and erroneously assumes his clients are uneducated in medico-legal matters. Simply Identifying and recording the nature of a document and validating a signature is all that is required. Instead, on two separate occasions, he questioned and commented on personal items in documents which absolutely were none of his business. Then insisted on his interpretation of what should or should not be included and what constitutes completion of personal items. Specifically, when referring to references within a document involving a related POA he demanded to see the separate POA. If you have serious, time sensitive documents to handle then stay far away from this incredibly annoying, time consuming and nosy little shop of horrors. read more

The company I work for has our PO Box at this Postal Annex and I couldn't be happier with it. They always keep our mail organized and they save me a trip to the Post Office, UPS, FedEx - because you can do it all here (including UPS and FedEx drop-offs)! Ruth and Andre are wonderful people and I always look forward to stopping in & saying hello. Aside from the PO Box which is reasonably priced (also they are open until 7pm which is great - and they sign for our packages so we don't have to worry about missing any), I have had documents notarized, sent UPS, purchased stamps, sent FedEx, USPS Priority, shipped Christmas gifts, shipped international packages, etc.. There's no mailing matter that can't be handled here. I love having one place to go to where I know they will help me. On countless occaisions, Ruth or Andre helped me package my items to get them to fit in the mailers! When shipping, you can see on the computer all the available pricing options. Want to get your mailing done with fast and friendy service? Come here! read more

The worst customer service I have ever encountered in my life. The owner (Andre) is rude from the start without even letting me get a word in. I asked if my package was here and he proceeded to berate me about when I put in the request. And when I asked him to make sure because UPS sent me a confirmation he continued to berate me. If I can give them 0 stars I would. There was no need to be this rude. read more

I would give zero stars if that was possible! This business is operated by husband/wife owners. because they have no employees, you are guaranteed to have to deal with them. They have lost several of my packages and mail. Several times a week I have other people's mail, from their building, incorrectly put in my PO Box. I also have to deal with the way he treats his wife. He yells and berates her on a regular basis. It is very upsetting. read more

This is is one small mom-and-pop business I go out of my way to support. Ruth & Andre are always so helpful and even when I throw unusual requests, they come through. I never go to FedEx or UPS,. No, it's not cheap, but the service is worth it. Merci Ruth & Andre, Postal Annex makes life easier. read more

Zero stars if I could. Missed my friend's wedding in Cancun. This guy insisted that my passport was a renewal. Not a new passport application. After I asked him and told him 15 times. I eventually took his word for it being that he's an "experienced" passport service. Then I took my pictures to the city and they said his pictures zoomed in on my face too much. The city really took care of me and this guy offered nothing for totally botching a potential wedding experience in Cancun. All he said was how experienced he was. Yeah right. Time to retire dude. read more

Incredibly warm, friendly and helpful staff. An adorable French couple sporting easy-to-read nametags. Thrilled to discover an alternative to Kinko's in the neighborhood! Truly, very very helpful staff. read more

Had a great experience with the gentleman that handles the notary service at this location. While working with him, I observed then extremely friendly and helpful demeanor of his female co-worker. It was refreshing to see a team (I imagine they are likely the owners) that puts customer service first. Quite a refreshing change from the last shipping center I dealt with. I wish I had found them first! read more