I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.

I entrusted family photos and heirloom to Keith Fabry - and I am thrilled with the results. The…read morebest outcome was copy of a damaged 1930s oil painting celebrating summer - . KF pumped more color into the final product and sealed it onto an acrylic material that will last another 100 years. Jack helped me choose the right material patiently and delivered finished product and my originals (not damaged or lost!). I can't imagine the details involved in this project - but I'm impressed and grateful. Since my Search delivered Keith Fabry as the only center who could handle my request - I'm relieved. The value for better -than- perfect - is priceless. No complaints. No problems

While our company is based in CA, we had an event in Richmond, VA and I needed a vertical banner…read moreASAP and was wary to transport one there and back. Plus, I had a very tight timeline of 3 days, and no other printer could offer any assurance the banner would be ready/delivered in time. I found one of Keith Fabry's websites and ordered an overnight bannerstand for pickup at their office. I uploaded the file in the early moring hours and it was printed and ready for pickup the same day! Even though my flight landed later than scheduled, Debra took care of me and I was able to get the banner in plenty of time for the event. As for the banner, I paid for upgraded material and it came out looking great and was packed very well, so I was able to transport the banner via checked baggage on my return flight without issue. While KF may not be the least costly, their pricing is fair for their amazing turnaround and excellent customer service. Plus, they offer printing for Canva files which makes printing large items even easier for the casual designer or ad-hoc sign needs. Another shoutout to Debra and the entire team at KF!

Great service! Karen is always great and gets the job done right! Support your local print shop!…read moreThank you, as always!

I would definitely return here again. Service was friendly and great quality of work.read more

I had one of the worst customer service experiences I've ever encountered at the Chester Office…read moreDepot. On July 11, my husband dropped off a FedEx envelope containing very important personal mortgage documents. When he approached the copy/print counter, the employee was on their cell phone and simply told him the package would be picked up on Monday since FedEx picks up every weekday except weekends. My husband was given a receipt with the tracking number, so we assumed everything was taken care of. Several days later, on July 16, I discovered the package had never been scanned. I called the store and spoke with a customer service manager, who has always been pleasant to work with. He informed me that our envelope was still sitting on the counter, despite FedEx having made pickups every day that week. He said he would contact FedEx and call me back. Because my mortgage lender needed the documents by the 15th, I also asked if they could be upgraded to overnight shipping. He wasn't sure but said he would look into it. I never received a return call. Around 4:50 p.m. that afternoon, I went to the store myself. The manager on duty, Ray, greeted me by saying, "It's not our fault. We're not responsible. You need to contact FedEx." There was no concern for the situation and no attempt to help. When I asked why no one had called me back with an update, his response was, "For what, to tell you nothing?" That level of customer service was shocking. I explained that keeping customers informed is simply the right thing to do, especially when the store is offering a shipping service and someone's important legal and financial documents have been sitting there for nearly a week. I asked if the package could at least be overnighted since the delay had already caused us to miss our deadline. Again, I was told I needed to deal with FedEx myself. What disappointed me most wasn't even the mistake--it was the complete lack of accountability, empathy, or even a simple apology. At no point did anyone say, "We're sorry this happened." Instead, every response was about why it wasn't Office Depot's responsibility. Frustrated, my husband requested the envelope back. We immediately drove it to the local FedEx Office, where it was accepted and shipped that same evening without issue. Before leaving, I asked Ray for his name and the Office Depot customer service number. Instead of providing Office Depot's customer service information, he handed me FedEx's phone number. The situation became even more unprofessional as my husband and I were walking out of the store. We were no longer speaking with anyone when Ray loudly yelled across the store that he would be contacting my employer because I was wearing my work shirt. I stepped back inside and told him that was perfectly fine, because I had done nothing wrong by expecting respectful customer service and accountability.

Horrible customer service. I entered the store at 5pm and was told by Ryan and Matt that they…read morecouldn't help me print anything because they didn't want to. Why are you here!?

Fat, cussing, unkempt and dirty employees who can't respond to simple questions or provide any…read moreinterpersonal skills whatsoever. It's like they found Redditors and hired them on the spot from the special needs convention. Find quality workers or close the store ffs

Hands down the WORST UPS location I have ever stepped foot into. Aside from being the lone…read morecaucasian individual in the facility, not one of the employees there was kind, let alone respectful to me. I only stopped into ask a question, and got treated like I slept on the streats. Avoid this location at ALL costs, and instead utilize the Petersburg location, or an even better option, and location in Richmond.

My consultant Sheryl had the patience of a saint. She looked at invitations with me and then went…read moreback through them when my mom got there. We took forever and she never made us feel rushed or uncomfortable. She was helpful, knowledgeable, kind, and professional. They also have a cute little gift shop with picture frames, small bridal party gifts, and other keepsakes. I bought some items that day and will be going back for more. I would recommend Invitation to Party to any of my friends or family for their stationary needs.

Invitation to Party did my wedding invitations for my April wedding. They turned out more beautiful…read moreand unique than I could have ever imagined. We were having a destination wedding, so there was a lot of information that needed to be communicated to the guests in the invitations. They came up with creative solutions so we didn't have to have too many separate cards in the envelops or spend a fortune on unnecessary extra cards! After the first proofs came through, there were a couple minor changes that I asked for and they executed those changes with no trouble at all! I got so many compliments on the invitations and am so grateful for the work they did. Will definitely use Invitation to Party again in the future!

Awesome salesforce staff and published work! Would recommend in a heartbeat! In good hands!read more

I called my account manager Amy when I was in a major pickle and needed a quick turn around time on…read morenew marketing collateral, so I could meet my mail-by deadline. Amy went above and beyond my expectations by helping me with the logistics and design of my marketing material. She was always available by phone or email when I needed her, and I cut off several days by picking up the printed materials at their location in Midlothian. This hands-on customer service and quick delivery was an added value that I never would have received from any of the online print options I was going to use. Also, the quote of the job was competitive with what I was finding online any ways, it was a no-brainer to support a local company, where I could connect with the same person throughout the project. I recommend B & B Printing to anyone that wants high quality printing and customer service at an affordable rate and quick turn around.