Great services and customer service! I recently dropped off my first package for overnight delivery and the customer agent offered me help and important info. I will go to this FedEx store again for my express shipping. read more

Bought some local chocolates in Kahului and wanted to ship it to Honolulu. Someone suggested that I send it FedEx overnight because USPS is unreliable. And the prices of FexEx are competitive to USPS. The employees here are amazing. Great customer service and super patient. Prices for overnight was about $2 more than the 2-3 day priority shipping desk USPS. Move over USPS. I'm now with FedEx! read more

I've been to this FedEx location multiple times, and the customer service is consistently disappointing. The staff often seem irritated or uninterested in helping, and there's little sense of care or professionalism. Every visit feels rushed and uncomfortable -- I usually leave frustrated rather than helped. It's unfortunate because FedEx is supposed to stand for reliable service, but this location doesn't reflect that at all. read more

Some advice for those who encounter issues like me. After doing all you can to resolve your issue with FedEx customer service, store personnel, and website, file a complaint on bbb.org (Better Business Bureau) for FedEx's corporate office in Tennessee. FedEx has an A+ rating on BBB and seems eager to maintain it. Through BBB, FedEx finally resolved my issue in a way that is satisfactory to me. read more

Terrible service. The site supervisor was shocked when I mentioned how unsatisfied their service was. I'm not sure why because he was standing there when their employee flat out shrugged their shoulders and quickly pushed the cart full of boxes my way and walked away just as quickly. I struggled to hold the door open and walked past two stores pushing the cart to realize I was going the wrong way. The cut curb was around the other side. All this could have been avoided if a little customer service was provided. I wasn't expecting anyone to stack boxes for me but a little support would have been fabulous. I walked in to see said employee laughing it up with coworkers when I return the cart. I guess it was just one of those days. So yeah...not thrilled by the lack of service. Oh and I was there because they messed up the order with the first pick up. read more

I went there to print a few documents with my friend and for one they were almost 3 dollars to print one sheet of paper and secondly the lady was super rude the whole time and kept switching between rude and obviously fake nice. I work customer service and I would never think to treat a customer like that over something so small as giving the name to an email. read more

2 packages were completely destroyed, costed me over $2500 in loss. Their dispute department has been extremely difficult to work with even with all the documentation necessary. It has been over 3 months and still no resolution. Very unhappy and do not recommend them ever read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Kahului, Hawaii

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FedEx Office Print & Ship Center is absolutely the biggest RIP OFF and most despicable business on the island of Maui. This business should be shamed off the island or given stink eye so severe they go out of business. Ok, so I'm fired up but here's why. So I needed to open a document , print and fax back to company and my bill for 5 minutes, 15 copies and 15 fax pages was $75...... WTF come on man, this is worse than an eye gouge from HULK HOGAN.... I literally could have purchased a fax machine for that amount and donated it to charity for that overpriced service... Plus I think the slow internet service is purposely designed to rip you off, cause I can't think of another reason for it take forever to get to email on there system. Built in profit system to build a bigger bill. Who charges $1.89 per page to fax anything these days, that's a VIOLATION don't ya think. And the kicker is you don't even have a helper assisting you cause it's all self service. As long as you have a credit card..... So enjoy the $75 you vampires! CORPORATE GREED AT IT'S FINEST! read more

This review involves the staff at my closest FedEx Store AND subsequent interaction with FedEx Service. As a favor for good friends here on Maui, some months ago I was authorized to pick up a large mortgage check from a local bank on their behalf and immediately take it to the FedEx store and request the fastest shipping possible to Arizona, for the closing of a real estate purchase. I emphasized that this 15 oz envelope needed to be delivered ASAP, and was assured that it would arrive at the house of my friend's daughter by 10:00 a.m. the following Wednesday and assured by a young man working there that, if it arrived late, I would receive a full refund. There were other staff members and an assistant manager there at the time, and no one corrected his statement. It cost $58.44 to ship this less than 1lb envelope, but I knew it was very urgent. On the date when the envelope was due to be delivered, my friend waited most of the day at her daughter's house (who was at work), but the envelope never arrived. She checked to see if she could pick it up at a FedEx location, but was told that the envelope was still in Oakland, CA! The closing had to be postponed and my friend offered to reimburse me, but I assured her that I was specifically told on-time delivery was guaranteed so I would receive a refund from FedEx (it arrived somewhat later on the following day). I returned to the Kahului FedEx store and first spoke with the assistant manager, Gain Okamura, and soon afterwards the manager, Angie, who tried to help me but could not get the computer to issue a refund. I was advised to contact FedEx Revenue Services at 800 622 1147, which I immediately called after that visit. I was advised that my friend's daughter had put in a credit request as she had a FedEx account, and it would be refunded on my credit card. All this was an Absolute Lie, but managed to put me past the supposedly 2-week refund claim period (which I knew Nothing about! I was instructed to "submit an invoice" - it was NOT my error, I had no computer or printer access, and FedEx should have made it good and honored their guarantee (I was later told by a new FedEx store manager, Steve, that the young man no longer worked there, as my experience was part of the reason). I later returned and met the new store manager, Steve, who reprinted my receipt and apparently requested my refund again (in the meantime, Barclays Bank Hawaiian Airlines declined the dispute I filed!). I STILL feel that I was very badly treated and lost all faith in FedEx. Steve was supposed to follow up, but am not sure that he did - and this is the reason why this senior with several physical disabilities STILL feels ripped off for almost $60. To add insult to injury, FedEx Revenue Service Dept. rep completely lied to me and I didn't discover this until much later when I learned there is only a 2-week refund claim period. I will also be reporting them to the BBB and FTC. The local store manager said they had no way of refunding me, and too much time has passed to ask my friend to pay the shipping fee. read more

I absolutely loathe having to use this place, worst customer service ever. There's one auntie there that can be pretty rad, she even custom cut a box for me and was very helpful and pleasant while doing it but the others are cannon fodder. The worst one is the BIG guy, I think he's a manager but he's a huge pain and EXTREMELY unprofessional. He charged me for a box (4/07/2024) when the express overnight label that is already extra pricey and includes a box but he wouldn't accept that answer. Then the next time (today 4/15/2024)I go to ship another package out I have it there at 0815 and he tries to make me pay to print out the label when again it's provided and a stick on label they print out. Then he has the audacity to set my overnight package aside to miss the pickup, I had this dropped off and labeled with receipt in my hand with a time stamp of 0830. 1130 rolls around and the receiver says the tracking says it arrived after shipping hours! I always recommend people shipping anything of value to me to usps because they are outstanding here and very professional even for being federal employees read more

FedEx Office Print & Ship Center - Time stamp of my overnight express package being dropped off well before the cut off of 1100 - Shipping Centers Near Me - Kahului, Hawaii

I went in to print a document from my email. Nearly 15 dollars later I couldn't print a PDF. The constant delay in processing was incredible. Don't waste your time. read more

This place is beyond slow. The ladies are nice and the guys are kind of ok but the service is just slow. Every time I see I have to go to fedex I feel like I'm going to the DMV. Ask around everyone on island feels the same. Here's some tips. Get a scan and drop off spot or have one person working specifically for collecting drop offs. read more

My last two orders have been above and beyond what I expected! So grateful for the love and attention , it's really helped me build my business. Thank you.!! read more

This location is amazing! On the mainland im used to long lines and at least 24-72 hour wait time to have my documents bound. I walked in, waited for the customer in front of me to ship a package and then immediately I was taken care of and my documents (219 pages) were bond in a spiral book for under $8! Cant beat the price or the service! read more

Very disappointed that their Business Hours are not updated!! As they are only open until 6pm read more

FedEx Office Print & Ship Center - Business Hours as of March 3, 2021 - Shipping Centers Near Me - Kahului, Hawaii

Slowwwwwwww. Ridiculous wait times. No one acknowledges the customers dancing in line. Do they see? Do they care? I would do almost anything to avoid ever having to set foot in this place again. read more

The former Kinko's is now a FedEx Office. We stopped here to have some funeral programs made. We did the original document at home on MS Word and put it on a jump drive and brought it in. Cynthia was our friendly and helpful associate. She took the time and printed samples on different colored papers to make sure the text was readable, and went well with the picture. She also gave valued advice on the layout and spacing. The 8 1/2 x 11" foldable color program came out to about $1.30 per page. Cynthia also helped us enlarge a picture of our loved one, which came out really nice and not pixelated despite it being a pretty old photograph. The 18 x 23.5" blowup was an affordable $35 and finished on a foam core. We were able to get a 20% discount on the entire bill by doing a short automated survey over the phone. Nice! OVERALL: Great service, fair pricing, convenient services, NOT open 24/7. read more

FedEx Office Print & Ship Center - Hours - August 2015 - VN - Shipping Centers Near Me - Kahului, Hawaii

This location was great; clean, helpful, quick, and professional. I don't know why there are bad reviews of this location. It's a FedEx center. The 2 employees I interacted with were both great and very helpful. Got everything I needed to get done in under 8 minutes. read more

Assistant Manger Daniel refused to print out emails for my partner from the stores public email box and became rude when asked why he would not provide this basic service offered on stores business card. He made my Partner so upset she needed to leave the store. After a short break to get something to eat we went back to the Store and were helped by another Assistant Manager Gain who printed out the documents with a smile. Thank-You Gain. I have since called the Store Manger to ask Why? My partner was refused service by Daniel other then brief apology during the phone call and a " I will look into to it and get back to you" I have not heard anything from the Manager in over a week. Thats a one star experience worth noting maybe FedEx Corporate will read this review and follow up. read more

At the speed of snails....in beer cans. Two people behind the counter and what a experience, they seem to be moving at island pace on LSD. Staring at screens like I did the first time I saw Prince of Persia on my IBM PS2 desktop in 1986. Once at the register, explaining your needs is daunting and taxing. However the overall FedEx service, freight AIR is on point. If management is listening, I would recommend a team building exercise and some employee engagement opportunity to improve or introduce the concept of customer service. Location clean and neat, staff dazed and confused. Bogs read more

FedEx Office Print & Ship Center - Aloha from Fed-Ex Maui - Shipping Centers Near Me - Kahului, Hawaii

I am back again to send a five page fax I sent from another business in Kihei at the longs center. Same five pages was an additional Five dollars higher. Wow read more

Went to go take my passport picture. No wait and my husband and I just walked it. Super friendly and even retook out pictures to ensure we were satisfied. read more

I just want to give a shout out to a most extraordinary individual who works at this store and who goes above and beyond the call of duty for anyone in the computer center. Matt Jim is nothing short of a godsend at this location. He takes the idea of service and assistance to a whole new level. This employee has done more for the good of Maui I am certain than so many. He should be promoted and paid more money. He certainly deserves it. Employees like him just don't exist much these days. read more

Another example of how to take $ from people &try to eke out another $5.00 for your bottom line. Computer use-35 cents a minute. Printer sends out confusing messages, gobbling up minutes-more money out of your pocket. Ask for tape to label on package that cost you twice what it would have if printed at home. They tell you to buy another roll of tape. $5.00 more. Come on! Is there such a thing as customer service, that crazy concept about WANTING return customers? I guess not. Life in the 21st century is a greedier place, that's a fact. I'll be sure to print everything out at home, before I drive the two hours out to town. (And yes, that's how long it takes) read more

I went to pick up my package today at this Fed Ex location on Dairy Rd. While I was asking about my package The clerk named Jeremy started speaking to the man behind me asking where his money was and verbally demeaning him and getting angry raising his voice and being completely unprofessional and confrontational with him. After he was done yelling at this guy he walked away from the counter and just left me standing there confused and packageless. I walked out because I was uncomfortable and I thought maybe he was going to return and get physical with this guy behind me. I understand that personal situations occur in people's private lives but you should leave that at your door and not bring that to work with you. That put me in an extremely uncomfortable situation and I still don't have my package. I have to return to that store unfortunately to retrieve my package I just hope that same fed ex clerk is not there!!! read more

I came in to drop off a package really quick and Angie was super helpful and nice! :)

Matt Jim is the big guy that is always so courteous and helpful. Love the way he greets every customer and always provides a positive consistient customer experience. No task is too small or too complex for him to assist with. Overall the store experience is competitively priced and very reliable. read more

Do not use these people. They are dishonest. One of their drivers was supposed to deliver an important item to me by 5 pm on a recent Friday. I stayed home all day waiting for the delivery. Then I got a text saying delivery was attempted, which is an outright lie (I was there all day...no knock, no doorbell, no post-it note on the door). The driver lied because she wanted to get back to HQ and start her weekend. This is deceitful and unprofessional conduct, to say the least. Please don't reward these folks with your business. UPS, anyone? read more

We went in half an hour before closing time and had to print out 100 copies of our mothers funeral programs which were due 9am the following morning. The worker named GAIN, helped us with pleasure. Mind you, we are young adults ranging from 18-25 years old and we have no idea how to plan a funeral let alone make a funeral program. So you can imagine us scrambling trying to make everything happen. Anyways, we went in with hopes hanging by a thread and Gain was our Angel on earth. He printed our copies and gave us a survey discount after overhearing our financial struggles. He gave us his condolences and he put our heart at ease. So, thank you Gain for your outstanding customer service and your beautiful heart!! Also, our copies came out beautiful and the paper he used was amazing!!!!!!! read more

I have had some printing and bindery work done recently, and I am totally happy with the results. Same day service on all three occasions, so I will be back there next time. Be well; Doug. read more

Matt lani Aloha, I spent there almost all morning. Helping my wife with her project. Usually I would not write a review about FedEx, but this time I feel I should. We were there working hard to get things done and we probably looked a little bit confused. Than came big guy (Matt - as I remember) and he helped us several times with few "little" things. He has great personality and good sense of humor. It was really nice to have someone who approached us, because than we would search for help. There is one more person I would like to mention. Lani. She was professional and very nice to our 3 years old daughter. Thank you guys!!! Mahalo for reading this. read more

Ummm, your store hours are wrong. It's not 7am open. Uhhhh yup, 8am. Only write this as I have a 3 year old child and arriving an hour earlier, due to the website listing opening at 7am, proved to be challenging. Can you say toddler meltdown. ;0) You will understand this when and if you have children. C'mon y'all are billion $ company. Can't you at least update the website. ? Here is where I drop the mic and exit stage right! ThanQs! read more

I had a rather large, awkward package to ship. Cynthia and a colleague were gracious and creative. They made a custom box and packaged my item securely. I am so grateful for their help. It makes me think I will ship via them more often when I have large items I can't handle easily on my own. read more

FedEx Office Print & Ship Center - Storefront door. - Shipping Centers Near Me - Kahului, Hawaii

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I went on wanting a scan& pdf made of a few pages.and then ailed to my personal email .they said they needed the password to my email account.they couldn't explain why in a way I could understand. So I left read more

Normally, I wouldn't review a FedEx Office location. But this place totally came through on a DIY wedding item after every single FedEx & printing shop I went to -- including at least 4 FedEx locations in Los Angeles -- told me they couldn't do what I was asking for. Basically, I procrastinated and couldn't get personalized stickers made for my candy bar buffet bags so I decided to DIY the stickers. I got specialty stickers from Paper Source in Santa Monica and made the labels on my computer thinking I could just take the stickers & labels to any FedEx Kinkos and get it printed. Nope, every location I took the stickers to said it couldn't be done because the stickers were an odd size & would jam up the printers. When I called this location, they told me to come and they would try their best. Thinking I was going to be set up for disappointment, but still hopeful, I went in & they tinkered on their computer until they figured out a way to make the stickers work. The end product came out perfectly & they looked fabulous on our candy bags. When you're a frazzled bride trying to get all the "to dos" checked off the list, people who go out of their way to help are a God-send. Kudos to the folks here who were so helpful, patient & friendly!! read more

Customer service sucks. Nobody in here smiles, except at each other. 3 hours in here only 2 other people, around 5p. And we had to constantly go and ask for help. They'd answer your question and leave. Wouldn't take it a step further and really help. Went back a few nights later, the kid actually took my son in the back room behind the counter and claimed the machines were down so couldn't do anything. I have to find a better place, I imagine management must not be all that since the turn over seems a lot. read more

I've been a regular customer of the Kahului Dairy Road location for over 20 years. Their friendly & knowledgeable staff have helped me numerous times. read more

The store has a good selection of office/mailing supplies. The computer and self service printing is simple and sufficient. However, I don't like trips to this store when I need help from the employees. Once you get their attention, it's fine, but when I stand at the counter it shouldn't take minutes to be acknowledged. I shouldn't have to vocally ask for assistance when I know an employee has seen me standing at the counter. read more

Had it with these guys. Rude... act like they're doing you a favor. We have a lot of printing done here at the Kinko's/FedEx office but they are the least accommodating people I've ever seen in a business. They don't even acknowledge that you're in line. Picking up a package is crazy... Going from FedEx office back to Kinko's office. Love FedEx hate this office read more

This particular Kinkos-Fed/Ex store is really customer oriented. I don't use this type of service often, but I am familiar with the general layout of the operation. The personnel were exceedingly courteous, and the work was outstanding! I still can't believe what a great job they did on a 600 page copying job, that required duplication of tabs, and some extra-large inserts. And the kicker: the price was so low, that my jaw dropped. read more