Greeted at the door, prompt service, friendly staff, knowledgeable staff. I usually wouldn't take the time to rate a FedEx but I had a wonderful experience! The staff helped me get a label printed and process a return. 10/10 will be back. read more

I worked with Benjamin on Friday, May 29th to get my daughter's birthday invitations and stickers printed. I had forgotten to send myself the template for my stickers I had made and he was incredibly patient and helped me get the items printed. He was very detail oriented and provided amazing service. I really appreciated all the help he provided me. read more

James is a gem! He's excellent at what he does and has great customer service ! I continually come back to this location because of him. read more

James was so reassuring and helpful. I couldn't get my fedex label to print on my home printer. He took care of me with kindness in his heart. I am so grateful. read more

Just a horrible a recalcitrant employee when dropping off a pre-paid label returns package. I set it down upon the customer service counter and onto their scale. Especially since they're stubborn asses for whatever reasoning that they have and NOT wanting to help you. This employee refuses to process my package, but instead insisted I must use the self service station which I don't want to do! What is wrong with these FedEx Office people?! If I had wanted to do self service I would have! read more

There's an older woman with glasses that works here that is VERY rude. When my wife said "I'd like to get something enlarged." her response was "Well, what is it?" even though my wife had laid the two documents down on the counter in front of her. We won't be going back. With so many other options (Minuteman Press, Office Depot/OfficeMax, UPS Stores, etc.) there's no reason to bother going here and being treated like that. There's even a Fastsigns in the same building. read more

I stopped in with my sister to get business cards printed and we worked with James-he was excellent. We were working on them blindly with not much knowledge on what was needed so we had a sheet of 8-up cards and he was able to quickly help us re-work them into their format. He walked us through what he was doing the entire time and was very attentive while helping other customers to. He nailed it the first try, showed us the example, priced it out and answered all of the questions we had. It really could not have gone more smoothly. I would use them again and again! read more

When the Mister announced that he had a print project that he had to take to FedEx Officet, I sighed loudly and expected the worst. (Think Dave Chapelle's PopCopy skit) In truth, I couldn't have been more wrong. We were attended to right away, the employee was knowledgeable and friendly and managed to format something in like 3 seconds that was taking hours for us. The actual printing was done very quickly (something like 45 minutes) and folding 300 copies only cost an extra $1.28. Really, it was a very pleasant experience overall & I'd definitely use this location again. Also, it was really interesting to see all the "other" stuff they have on offer. My impression is that FedEx Office is mostly used by those who work from home, so it appears that those people demand the following: cans of Pringles, "Drink Up Witches" Halloween beverage napkins, packs of beef jerky and lots and lots of gummy candy. I mean LOTS. I guess when you don't have to share a bathroom with co-workers you can go buckwild, but should you really? read more

2/16/21: This review was written quite some time ago. My experience at this FedEx Office was great, but it was from 2019 or earlier. Thanks Tammy was a great help to me early this week when I needed to submit an important proposal on a deadline, despite trouble with my laptop & 'the cloud'. Manager James also went above & beyond to assist. Using rental pc helped big time.. I'd encourage anyone in a pinch to take advantage of the services offered at this FedEx Office given the capable staff who have a great, reassuring attitude. read more

It would be nice if they are closing their stores if they would update their phone recording

I DID NOT WISH TO WRITE THIS REVIEW BUT I FEEL OTHERS SHOULD BE AWARE!!!!! DO NOT TRUST THIS FED EX SHIP CENTER..ALWAYS ALWAYS REQUEST FOR A RECEIPT WHEN DROPPING OFF YOUR PRE-LABELED PACKAGES!!!! THERE IS A DISHONEST EMPLOYEE WORKING AT THIS SHIP CENTER THAT TOOK MY PACKAGE FROM THE COUNTER WHERE I HAD PLACED IT VISIBLY UNDER THEIR CAMERAS. Back in October of this year I dropped off a small package that already had its postage/labels. It was around 9:45am to 10am on a Weekday and I walked into this shop center to drop off my package. I use to weekly drop off packages at this center because it is less than a mile from home and the people there WERE SOO NICE AND I FELT I COULD TRUST THEM.. I was wrong. On this particular day there was a fed ex employee and another man in the store that the fed ex employee was assisting when I walked in...I waited for him to a acknowledge I was there waiting at the other counter. He asked me from across the room if I needed a receipt and I said no as I always do when I drop off a package here. Well come a week later the customer who was waiting for that package asked me about the tracking and I noticed that the package never got scanned into that particular fed ex ship center. I placed calls to this ship center and spoke with 2 managers. A female manager and a male manager. I requested for them to check the cameras as I KNOW I DROPPED THAT PACKAGE OFF AT THIS SHIO CENTER. I shared my story with both managers and the male manager stated that he looked thru the videos from the days of when I stated I dropped off the package and was informed that they could not see me anywhere on the video and I requested for them to continue to check the videos. My life isn't centered around fed ex soo I filed the claims (via email and snail mail) and reported this incident to fed ex claim center but no one returned my call or sent me an email..Yesterday I placed a call to fed ex customer service and after 2 hours of trying to speak to someone, i was informed that the manager of the fed ex ship center informed them at fed ex complaint center that he NEVER SAW ME ON THEIR VIDEOS! so fed ex closed the case sometime after they contacted the shio center BUT I WAS NEVER INFORMED BY MAIL, email, or even phone call stating the claim case has been closed??? SO DID I JUST MAKE UP MY DROP OFF STORY ??? FED EX HAS MADE IT SEEM LIKE I LIED AND THEY BELIEVED THE MANAGER AT THIS STORE OVER THEIR CUSTOMER???? JUST A WARNING FOR EVERYONE THAT VISITS and Drops off packages that are prepaid and labeled when dropping them off..GET A RECEIPT FOR PROOF THEY SCANNED YOUR PACKAGE..THERE ARE DISHONEST PEOPLE AT THIS SHIP CENTER and I would hate for anyone to go thru what I went thru..waste of time money and frustrations!!!! read more

I would never use this store again unless it was a dire emergency and no where else was open. Every time I have come here and tried to print out my own images, the machine cannot read 99% of the files on my USB. It gave me an error for all of them. Finally, I had to print out an image at home and then bring it in to resize and print out in laser ink. And that is all trial and error, because you cannot preview how it will look, and/or print in terms of size and shade, and you cannot print multiples. What you can do is severely limited. The next time I came in, I ended up having to ask for help with an image on my USB, and I asked if it was possible to save that edited image on my USB as well as print it out. When I went to check out for the printed image, they charged me a fee for saving the file on my USB. But they had not TOLD me there was a fee ahead of time. I came back before Christmas and asked them to make a copy of something for me. It took several tries, and in the end, only one copy wasn't crooked or blurry. It is 20 cents a copy, which I confirmed. And then she told me there was a "resizing" fee of something like $1 (!). I had not asked her to resize it, had not wanted it resized, and the paper I was buying was not resized. I stated that I had not asked for it to be re-sized. All she said in reply was that she had resized it. I was running very close to being late for work due to how long it took her to get a usable copy, and just paid the amount to leave. No time to argue or ask for a manager. But I WILL NOT return to a place that charges you for services you didn't use or ask for! Terrible service and completely unethical to charge for services you did not get. read more

I ordered and prepaid for business cards using my artwork and the template on the web site. The order was ready in a couple of hours - great! I picked up the next morning. I looked at my cards. The artwork was off center. I asked about this. I was told it was my fault, that I had submitted it that way. I agreed with the clerk that it was my fault. Then I asked: Do you think I intended to order cards that obviously were flawed? My name, e-mail address, and office/cell numbers were on the artwork for the card! Perhaps it would have been good customer service to contact me to make sure before printing them? Would have taken 30 seconds. This clerk just would not concede this point. So I have tossed my 250 cards for $42.23 in the garbage and reordered from a different printer. I don't have a lot of printing, but when I do, I'll be sure that it's correct and I'll be sure to take it elsewhere. read more

I used them for their printing services and had a very good experience. I tried to use their online printing services but I couldn't get it right. After wasting hours of time at work, I simply downloaded the files to a thumb drive and headed to Fed-Ex. It took the friendly employee about three minutes to figure out what I could not do in three hours. The sample she printed off for me turned out perfect. She even suggested I add the folding option to my print job for 1.28 total for 300 copies saving me a couple of hours. We chose not to wait for the printing to be completed but received a call in about 1/2 hour when the job was done. Pickup was quick. Overall, a painless process. I just wish I wold have come here before wasting so much time at work. I would have no reservations using them again for printing or any shipping needs. read more

This place is expensive and the service is poor. I came into the store needing a print job - and ask if they would take care of it for me. 400 one-sided black and white flyers printed on yellow paper. I was willing to wait. It was 10 pm and the store closes at 11 pm. The lady at the counter looked at the file on my flash drive and then told me that she was busy (keep in mind, I am the only customer in the store). She suggested that I select the paper I wanted, use the copy machines - and print them myself. Knowing that the store was closing soon, I was fine with that. I put my flash drive into the copy machine - and I got an instant error. It said the file was corrupt (even though, I was able to view it from home 30 minutes prior and at the counter 30 seconds prior). ...To make a long story short (er) ... Fed Ex's copy machine reader corrupted the file on my flash drive and I was not able to print anything. There was hardly an apology! All the lady at the counter did was, after a lot of wasted time and my own venting from frustration, suggest that I drive home, e-mail the file, and then come back in the morning. And "depending on the morning schedule", my print job may be done right away or it may be done later in the morning. I told her that since their copy machines corrupted my file, which made me waste an evening drive, it better be high priority. Thankfully it was done first thing the next morning. But I was still changed the same full price (which is expensive in comparison to other print places) and very little apology! This is poor service. read more

Like a lot of people, I rarely use the FedEx stores in general. My desk at home is overloaded with the equipment I need to handle my business. This time I need to ship some art to NYC for a convention and it needed to be there yesterday. So, I took a quick trip up to Mayfair Road to get this done. One big thing I hate about these types of shops, their big competitor also, is that there's no definitive lines for service. You end up standing in the center of the lobby area, glancing around at the 5 employees standing (Ooops, talking) behind the counter. Fortunately, one of the guys broke from the group, addressed me and offered me some help. He was friendly and knowledgeable, whatever education is required for putting a stamp on an envelope. It also turned out that, and this wasn't his fault but my prepaid shipping label had expired, I had to pay cash. They only offer insurance up to $100 included with the basic price. After that it got ridiculous, way more than I had on me or wanted to spend. I took a chance and didn't add any insurance... I figured nobody would guess what was inside and it would get to its destination unharmed. I like this store and, although infrequent, it's always been pleasurable to do business here. read more

My primary complaint about this location is that they do not enough self-serve copy machines. I waited today to use a machine and both were being used and I gave up after about 30 minutes. Ridiculous. They previously had at least three machines and they reduced it to just two machines. This is not adequate for this location which is on a very busy street. read more

I have used this location on two separate occasions for completely different things and had very positive experiences both times. The first time, I was mailing a package to Stockholm Sweden. They were very helpful to identify all of the requirements, postal codes, delivery times, etc.... and when I walked out the door, I thought "Hey that was easy"!! The second time, I needed a poster printed on short notice. We called them up to discuss options and emailed them the photo. They had it printed in about two hours and then mounted it on a board for us. Again, when we walked out the door, I thought, "Hey that was easy"!! They can be expensive so make sure you cost things out in advance but I was very satisfied with their service! read more

Ahronda in shipping was extremely rude, huffing and puffing at everyone who came through the door. Picked and chose who she said hello to, and at the end when she was telling me about a "sale" I asked her to say it again. She yelled it very slowly at me like I was a slow person "we. Are. Having. A. Sale. On. Poster. Prints." Biiiiiitch! Normally, I think this place would be great. I do a lot of shipping for my business needs. But they need to open their eyes and see this person is rude to customers. read more

It's a good place to work on yours laptop without the distractions on the most part. Free wifi is a plus but if you really need to print it's pricey to do so. Kind of surprised that people still come to rent a computer to use instead of going to the library. read more

This place was wonderful. The online print job I ordered got done in half the time promised, and Brian saved my bacon on a couple minor issues. Very helpful and professional. Give this place your business! read more

This location was incredibly helpful, timely, and professional. They took my preliminary concept and turned it into a polished final product. read more

This place is pretty bad, went in to try to ship something, waited 20 minutes...didn't even get acknowledged. Only 3 customers in the building. I finally wait it out and was told they can't ship my cold items, I'll have to take them to the airport. Fed Ex, staff Your locations! read more